Rated 1 out of 5 by sassy44 worse stay ever
First of all, we are SPG gold members and have never been treated this way. Upon entering our room after check in, we went to put water in the refrigerator and noticed there was stale food from the previous guest. Next, we attempted to turn the tv on and got an error message that stated weak or no input signal. We looked for our welcome pack to see who to call for services and there was no welcome packet. So we tried calling guest services from the first phone that was inoperable. The second phone finally worked, and we called and spoke to James, who sent Ricardo and Ernesto to see if they can fix our TV and no such luck even after replacing the box. We had 2 grandchildren with us that couldn't watch TV for entertainment that night or the next day! We informed Ernesto and Ricardo of the stale food that had been left and they took it with them and agreed on how the room wasn't properly cleaned for the next guest. We then moved a chair to plug in our phone charger and found a half full water bottle. We also had requested late check out. But due to no TV service, we were forced to check out earlier than planned. Upon checking out I asked to speak to a Supervisor who wasn't on site. The counter clerk called one, her name was Vicky. I spoke to her about our unpleasant stay and experience. She assured me she would pass the information to upper management and I would receive a phone call the next day. I have yet to receive one! I'm still waiting!
August 26, 2014
Rated 1 out of 5 by ParkingGateHITOurCar bad customer service
no matter where, in the room or outside the room, or in the circle lobby area, internet always drops every once a while, impossible to do any serious job online. Two employees and the manager saw the internet disconnected. They said I could go to the front desk area, or the business room or gave me a room key not close to my room, but I told them I have two little kids sleeping in the room, my husband had to drive to the vision store by himself without his glasses, that means I cannot leave my room very far or for a long time.
I cannot finish the job I have to do at night, I called the front desk at 3am, reported the internet problem. In the morning, I had to hang around outside the room for about 2 hours from 8 to 10am. Never could do anything online, even cannot book the hotel for the next trip.
As usual, so-called spg hotel actually never could give any real help, looks several people come to me, but actually no one could do the real help.
Manager said she could send someone come, help me watch my kids not get out of the room when I am outside to try to use internet.
but nobody came. They never care. I will never come stay again.
July 22, 2014
Rated 3 out of 5 by Rocpb Convenient Location
The issue regarding what is done if the "Green Card" card is placed on the door was a little confusing. The misunderstanding resulted in towels not replaced and trash not disposed. Otherwise the service was acceptable.
June 23, 2014
Rated 4 out of 5 by jd77 This hotel has been good for us
We have stayed here many times and have found it to satisfy our needs. It is out of downtown, but handy to the entire area which we desire! The staff has always been very accommodating. We have recommended it several times.
June 18, 2014
Rated 3 out of 5 by BeijingGal About what you'd expect
This property is what I expected. While I'm an SPG member, I wasn't placed in a room for SPG guests. However, my colleagues who aren't SPG members were placed in an SPG room.
My room was missing a hair dryer, but after a call to the front desk, someone delivered one to me.
June 3, 2012
Rated 5 out of 5 by TripletDad Cool Place!
Oooh, check it out: When walking through the central area where the elevator is, see if you experience the optical illusion where looking down each lengths of building wings it almost appears to look like large wall mirrors - cool! Very nice facility. Had a wonderful stay!
June 3, 2013
Rated 5 out of 5 by bergie Great price, great hotel staff... just all great
Stay at the hotel for 5 minutes and all was perfect. Staff at the front desk exceeded my expectations (nice work you all!!).
And the free parking is a great plus. For all i paid it was all what i expected and was perfect.
We will stay here again and recommend the place.
July 22, 2012
Rated 3 out of 5 by LauraSF Nice Hotel, Peaceful Location
We always choose Four Points Sheraton to stay at when in the San Diego area. It's conveniently located in a quiet area with plenty of parking. The hotel staff is always pleasant and helpful. Although the rooms are a little tired, they are clean and beds are comfortable.
December 13, 2012
Rated 4 out of 5 by laronda21 this hotel was good
The hotel was ok i had bad service by a couple of the host. But one host Rebecca was really nice and was trying her hardest to fix the problems i had Alo manger was really nive and help me out.
Besides all the problems i had it still is good hotel close to all the parks
June 28, 2012
Rated 5 out of 5 by sparo My first visit to California
I had great service on my very first trip to California, staying with you on January 6-8! Thank you! I think all I need to know is how to get the points earned onto my Starwoods account and how to merge the two Starwoods accounts that I apparently have.
January 13, 2014
Rated 5 out of 5 by franciepen shuttle service
Ed is very helpful and courteous.He goes out of his way to proved great service. After 15 years of staying in Hiltons I switched from Hilton to Starwood because of the friendliness and shuttle service. Not all hotels offer this in San Diego.
May 23, 2014
Rated 1 out of 5 by NorCalBizTraveler Housekeeping and gym fail
- There was food left in the refrigerator from a previous guest. Gross!
- There were hairs in the bathroom sync. Yuk!
- Gym is the size of a matchbox and one of the two running machines was not working and barbell all over the floor
- I do not recommend, at any price.
September 23, 2013
Rated 3 out of 5 by Cat1238765 Mixed review
Great place for someone who doesn't travel a lot and can't afford a magnificent place in San Diego. Staff was very friendly and accommodating. Close to a lot of attractions.
July 7, 2014
Rated 3 out of 5 by Marie777 Service
the rooms aren't upgraded but the lobby is beautiful...maid service is poor, I had to call for towels each day....my basin had a extremely slow drain/clogged, which was never taken care of....the restaurant is terrible, DO NOT EAT there...the food is horrible....
May 28, 2013
Rated 3 out of 5 by Emuciti Entertainment needs upgrading
The television appeared to be a high definition television but the programming was not making the picture blurry and of poor quality.. The number of channels were limited.
The mattress in the room was also uncomfortable. I've come to expect better from Starwood.
July 15, 2013
Rated 5 out of 5 by mel2000 this hotel is great
I love my stay at the hotel the personal were very nice and helpull make me feel and my family like home...and the room and maid and housemen were very nice with a big smile...thanks
July 1, 2014
Rated 3 out of 5 by Beachwalker614 Comfy clean bed
The bed, pillows and towels were new & comfortable. The room was clean but worn.
It was very noicey with slamming doors, yelling, whining, & crying children and the sound of water running .
June 27, 2014
Rated 3 out of 5 by GSS48 Hotel Shuttle
This hotel is far from San Diego Convention center and business district. It is close to Trolley stations , but needs more shuttle capability to take guests to the nearest public transport.
June 27, 2014
Rated 5 out of 5 by Choo42 Great place to stay
Staff were most helpful and courteous. Food was great. The hotel is spacious. My room was roomy and clean. Room for meeting where I was speaking was very nice. Technical person was helpful. The shuttle was very timely to pick me up and take me to airport.
October 12, 2013
Rated 3 out of 5 by USrugger Tired...
Gym was sad, with broken machines.
Pool was green.
AC sounded like a jet with a broken engine; when I tapped the cover it fell off, revealing a dust-crusted machine.
Room was tired.
Nice: microwave & refrigerator...even though the latter was completely warm.
August 26, 2013
Rated 1 out of 5 by Starpoints83 Too noisy room
My room number was between 1061 and 1065.
Music room was very close to our room.
And music noise continued until 1:30 am.
It is very unbelievable that the music room locates very close to the guest rooms, and the music room is open until 1:30 am every night.
May 25, 2012
Rated 2 out of 5 by Favorite Hotel disappointments
1. I was charged $20.00 more at check-out than quoted when I placed the reservation.
2.. Women's bathroom across from Citrus was not tended to, disgusting. It had a sewer smell. The toilets does not flush well.
3. Both beds in my room were uncomfortable.
July 30, 2013
Rated 3 out of 5 by DAK1972 Great location
I was immediately served when I arrived and the front desk was very helpful. Every time I needed something I never waited at the desk. The only unfortunate things was the pool was not clear and seemed slightly green. Other than that its a great location.
August 23, 2013
Rated 4 out of 5 by Jake14 Our hotel in the San Diego area
My wife and I are in San Diego at least once a year and will stay at this hotel due to its central location and services. However, having access to a car is mandatory.
July 3, 2014
Rated 5 out of 5 by Lacy47 Hotel was very roomy and open!
The hotel was exceptionally nice and the rooms were top notch! Everything was great and the the housecleaners were very nice! Highly recccomend it! Could use a few more decorations on the walls, seemed a little bear but maybe that is the look you want!
August 8, 2012
Rated 3 out of 5 by GlennH good hotel, but problems with the room
Overall the stay was pleasant, but had the following issues that were not resolved (although I was only staying for one night)
1. Jacuzzi jets did not work in the suit; 2. Toilet did not flush well; 3. TV remote in bedroom does not turn TV on and off
January 7, 2013
Rated 2 out of 5 by doctorroadmap Tired Property
This place is a good crash pad; Get in late and exit early. Otherwise, it leaves a lot to be desired.
July 21, 2014
Rated 3 out of 5 by Hank The Hotel has several exemplary employees
In order of their superior customer service skills, it is my pleasure to recognize Four Points Sheraton employees (Aero Drive, San Diego, CA) by first name and position. They are:
- Will (Bartender)
- Jovanni (Front Desk)
- Luiz (airport Shuttle)
April 27, 2013
Rated 2 out of 5 by Lolita69 This Hotel is outdated
There needs to be a lot of upgrades to this hotel. The rooms have no life. The beds and pillows are too soft. We both woke up with neck pain. There is no art work anywhere in the hotel. The hallways look like a dormitory. The amenities were poor.
September 26, 2013
Rated 5 out of 5 by Goodstay2012 Great stay
Great Stay and rooms. Staff was friendly and everything I needed I was given. Close to many shops and malls. Free Parking (only real hotel that does not charge for parking , always a plus) and free shuttles to many locations. Highly recommended.
December 10, 2012