Rated 3 out of 5 by Sadie2014 Negligence in restocking room
The morning of my last stay I found the towels had not been replenished, leaving me with only ONE bath towel and ONE face cloth. I also had no creamer at all for my coffee 3 days in a row.Parking was horrible and quite a distance from hotel entrance. Also, my key cards had to be replaced because they would not work. No I did not place next to my phone or credit cards. Room Service charges were atrocious for what you got. Seriously, $27 for a hamburger fries and desert! Very inconvenient and disheartening on all points to say the least.
February 16, 2014
Rated 4 out of 5 by TheeProfessor Good Hotel
I liked everything about this hotel, including the openness of the hallways. The only bad parts were how hard it was to find one of the cleaning staff when things went wrong. A quick call to the desk however; took care of most problems. It would be great to have towels by the pool or a sign letting customers know they need to take room towels to the pool. Other than those few things, our hotel stay was great.
February 18, 2014
Rated 5 out of 5 by ChanelAlexi Red Carpet Treatment
It's not every hotel you walk in whose staff remembers you! Nor, one where the desk clerk sees you and gives you a hug, or a bartender who asks you how the status of your home purchase is going, nor an owner who brings you cigars after dinner. But, at the Sheraton San Diego 4 Points...that's how they roll!
November 21, 2011
Rated 1 out of 5 by Nottoberevealed Awful, Awful, Awful. Stay away
Stay away. At best this property is very odd, and really, it's old, tired, filthy and not well managed.
*room type that I reserved was not available for me
*hotel common space decor is past its prime. non matching, tattered, worn out
*room was foul.
--pictures missing from the wall, with dirt frames around where they used to be
--very few accessible outlets. had to move the bed to get to one. disgusting.
--based on moving the bed, asked for full cleaning in the room, including all linens (dust ruffle too) to be changed. DID NOT HAPPEN.
--furniture old and worn out. no finish left on the wood pieces etc
--carpet torn up (and needs to be torn up) around the edge of the room
--assistant GM, to whom I spoke, was pleasant but had NO customer insight as to what is important to a business traveler.
February 14, 2014
Rated 5 out of 5 by DuchessofDarkChocolate VERRRY FRIENDLY STAFF
We love ths place... Everyone on the staff is verrry friendly and willing to help... Kudos to Janet & Matt on the front desk... also... special thank you to both the shuttle driver, and the lady in the coffee bar (I'm sorry, but I don't know their names)...
December 28, 2011
Rated 4 out of 5 by gjern2014 Great Location, Great Value!
I love staying at the 4 Pts Sheraton on Aero Dr in San Diego but this 4 day business trip feel a bit short. I had a tub/shower with a slow drain that filled the tub like a submarine taking on water. I brought in to the attention of the front desk on day 2 but it was never fixed. Air conditioning was spotty and didn't come on all the time but at least it wasn't too hot.
February 15, 2014
Rated 1 out of 5 by USPHS sub-Sheraton
Lumpy, squeaky mattresses with individual springs identifiable on laying down. Complaint of this fact brought to management's attention with offer to switch rooms--other room's mattress equally ancient and sub-par. "Feather" pillows with dense sharp quills--turkey? Windows coated with inside condensation obstructing the view 24 hours a day despite air conditioning running. Ask for a list of restaurants that deliver to the hotel and Carlos, the manager himself, shrugs and says, "try a pizza place." He can be no more specific. Outdoor pool 10 degrees cooler than it should be to be swimmable in January. Laundry facility had only a single working dryer with fierce competition for its use.
February 4, 2014
Rated 2 out of 5 by Rich2809 Needs improving
First,suite 3000 was just awful. Dirty, badly maintained, horrible view and noisy. No attention to any details.
Complained and after speaking with SPG directly moved to suite 3051. A very nice suite, clean and we'll maintained. Very quiet, looking over the pool.
The rooms are 30 seconds apart but in was like moving to a much better hotel.
Breakfast is good value and the restaurant is fine.
Staff are friendly and helpful
Gym equipment in poor condition, in any other hotel you would not be allowed to use this equipment.
February 9, 2014
Rated 4 out of 5 by LilPollo Great for business travelers
Staff very nice and efficient here at this hotel. Premises weren't especially attractive but certainly did the job. It seems that there was some sort of design feature within the hallway corridors that is now gone because there is a lot of apparently unused space. This made the halls echo a bit. I found my room to be very satisfactory- clean and no visible stains or any other unsavory features. Old type heater/ air conditioner (wall unit) but it worked just fine. Some of my colleagues reported hearing owls hooting several nights so windows may be a bit old too.
February 4, 2014
Rated 3 out of 5 by FlightNurse VERY tired building
I have stayed here many times in the past, it is located close to the freeway so getting to downtown is a quick 15 minute trip but not in the center of the hustle of downtown. But the age of the facility is showing.
Room doors, SLAM shut and man you hear it in your room, and said door could be 5 rooms away. The latch lock that is on the door wasn’t secured completely there was LOTS of play in it and you can see that maintenance has repositioned this many times. Not a very secure feeling.
Carpet in the hall ways gives me a headache, talk about busy pattern.
Bathroom is showing its age, rust on the legs where it meet the title floor, the petcock that is used to direct the water to the shower wouldn't close completely so not to get full blast...
EVS didn't clean my room one day, I left my room about 10am and didn't return until 930 that night, when I went down to the desk, the night auditor tried and blame it on me. When I explained that they had ALL day to go back and clean it I think he realize I was right. I had a half believed "I'm Sorry."
The next day I saw the housekeeper and I saw the problem, she spoke NO ENGLISH..... Now I can see that she didn't understand me when I saw her that morning..
I'll be staying at the new renovated Four Points Downtown.
February 13, 2014
Rated 5 out of 5 by Kaye45 Convenient
It was convenient and comfortable. Also, clean, neat and the staff was very friendly.
February 11, 2014
Rated 3 out of 5 by Gary426 Misleading promotion
This hotel is advertised under Starwood's "bed & breakfast" promotion for SPG members. My reservation was made on SPG's website and I booked the room using SPG points.
When I checked in at the hotel and asked about breakfast I was told that since I booked using points, no free breakfast was included. Nothing on the booking website indicated this was to be the case.
Did I miss this disclaimer, or was the hotel staff member mistaken?
April 22, 2013
Rated 4 out of 5 by Jordan5 Nice Four Points
I generally do not enjoy Four Points, but this is a pretty solid Four Points. The pool area is very nice. The rooms were spacious. The workout facility could be a bit larger, but it got the job done for me at least.
The shuttle service is excellent. They will take you to and from airport and other main spots as well.
April 7, 2012
Rated 5 out of 5 by Loke Highest Overall Rating
We stayed at 8 hotels during this trip and my husband and I both agreed that your hotel scored the highest in OVERALL rating. Great amenities, 24-hour laundry room, room service, and spacious parking. We felt safe with the secured entrance from the parking area. We ordered room service twice and the American Breakfast was awesome and well worth it. I appreciated the follow-up phone call after breakfast; it shows that guest satisfaction is a priority. Complimentary paper in the lobby is also a plus. Providing shuttle service is definitely a service that we utilized. We received great service in 'Citrus' and the booths were not closely situated allowing for privacy. We would definitely recommend this place. The staff is very friendly.
November 2, 2012
Rated 4 out of 5 by SteadyAT Relief at a great experience
After reading some reviews here, we were concerned to book our one week vacation at this property. Adding to this concern was the lack of response when I emailed the hotel to inquire about the status of wifi in the rooms (based on the complaints in the reviews). The "contact us" email was sent to "sales" and they never responded.
Because the location was ideal for us, we decided to take a chance. Fortunately, we had a very good stay at the Four Points by Sheraton San Diego.
Check-in was smooth and uneventful. Due to my Platinum status, I inquired about an upgrade, and was told I was assigned to an SPG room. I inquired about the availability of an upgrade to a suite and was told none were available. When I inquired whether one might be available during our stay, the lady who checked us in suggested that one may become available on the last 2 days of our stay, and that if it became available, she would upgrade us. Because we had booked our reservation on starpoints, I did not push the issue.
The SPG room we were assigned was a renovated room at the back of the hotel (the quiet side away from the bar/lounge), and was adequate, although the bathroom was small. On the plus side, there was a small bar fridge and microwave in the room. Indeed, there was not very good wifi signal in the room; signal was intermittent and slow. However, ethernet use was fine.
After a couple of nights, and starting to feel cramped, I decided to check online to see if a suite was available for reservation for the remainder of the stay at this property. When I discovered that a suite was available for booking, I went to the front desk and inquired about an upgrade. The gentleman at the Front Desk checked, and when it was confirmed that a suite was available, we were immediately given a key to a suite, where we stayed for 5 nights. (I don't know why the original person who checked us in said no suites were available until much later into our stay.)
The suite we were assigned was extremely spacious, and consisted of a bar/living room area, with a separate bedroom. The bathroom was HUGE, with a shower and hot tub. Although it looked like the suite was not yet upgraded, and it did not have flat screen TVs, we like this room more than the SPG room, because it was so spacious. Unfortunately, wifi signal was actually even worse in this room, and I could not get the ethernet to work (whereas it did when we were in the SPG room).
Overall, we enjoyed some time sitting by the pool, and had their breakfast buffet a couple of times (coffee needs to improve). As we stayed for one week, we also discovered to our delight that there was a small laundry room with coin-operated machines. Very convenient.
Staff was always friendly, and they try to be accommodating. Even coming back to our room at night on the weekend nights, we did not encounter noise issues like others had mentioned in their reviews.
We had rented a car, but if you do not have a car, the location may be less convenient than other Starwood properties in San Diego.
Overall, I would not hesitate to recommend this property based on our experience here (unless you depend on internet access).
May 11, 2012
Rated 5 out of 5 by george17 great experience
I work 5 minutes from this hotel so when I needed a room in a hurry it was a pleasant surprise to find a close location. Easy access to anywhere, but what stood out the most was the friendly staff trained to smile, be extremely friendly, and walk a guest to the elevator instead of just pointing somewhere. The room was clean, spacious, and the amenities perfect. I rarely write reviews but this hotel really deserves it. My location of choice in San Diego from now on.
January 28, 2014
Rated 4 out of 5 by Gwendolyn Staff is the highpoint
This is a comfortable, relatively average, business hotel. However, the staff goes out of its way to be of service, which makes all the difference. From the shuttle drivers, to the front desk people, to the restaurant staff and the housekeepers, all are friendly and attentive. A special shout-out to Alejandro, though each and everyone of them deserves kudos. May have something to do with the owner's presence in the lobby and restaurant most of the time. Quite a character.
April 3, 2012
Rated 4 out of 5 by Tifosi47 Good location, clean, friendly
Though I'm a Starwood employee, I will be objective. Second time I stayed at this hotel on personal travel: one BIG difference from previous stay-staff is much friendlier and more helpful! Especially nice were front desk staff Alejandro, who checked me in and John, who gave me directions to a nearby shopping area. Room was clean and nice. Love the bathroom-lots of area for my stuff. One minor ding: mattress may have been sagging a bit perhaps? Overall: excellent!
March 12, 2012
Rated 4 out of 5 by Lynn09 Nice hotel with friendly staff
Initial room had noise from street side and the lounge. We were accommodated immediately and moved to the back side of the hotel. Refrigerator overheated and we lost our food that was stored there. The hotel again accommodated us by refunding the cash equivalent of the food cost and brought up a new refrigerator. Room was comfortable and clean. Not a huge variety at the restaurant on property and a bit expensive. Good breakfast offering.
April 22, 2012
Rated 5 out of 5 by dbell711 Great hotel! Beyond expectations!
I stayed at this hotel for 2 days and my family and I were actually home sick when we left. The staff was so friendly and helpful.The WiFi was GREAT! I always stayed connected and I was on at least 8 hours each day. There are 2 amenities that are not highlighted and that is FREE PARKING and in room MICROWAVE. That made are trip better and more affordable' Lastly, I used " Stairpoints" and was treated the same as all other customer! Oh yeah, a special thanks to housekeeping, a group of very nice people, very helpful and attentive!!!!
May 15, 2012
Rated 1 out of 5 by AStarwoodPlatinumMember Disappointed
Lots of things wrong with this hotel -- I speculate that Starwood has sold it and waiting for new owner to take over, so not keeping up standards.
-- Room service didn't answer after several tries. A front desk person finally walked over and got room service to call me.
-- Coffee maker in room didnt work at all.
-- Three light bulbs were out in room.
-- The AC front panel fell off when I tried to turn on AC.
-- The TV in the fitness room was disconnected. No TV in what is already a small and disappointing fitness room.
January 21, 2014
Rated 4 out of 5 by Family64 Convenient location
Good location, property was nice, but the internet was an absolute joke!
January 31, 2014
Rated 5 out of 5 by the4travelers Worth more than a single night
We only stayed one night (late flight)
before heading to our destination
the next day. Wonderful breakfast to
get us started.
September 18, 2013
Rated 3 out of 5 by Platinumone47 Starwood Preference
The facilities and location are excellent!! However, I was disturbed by management's seemingly lack of acknowledgment of the Starwood Preferred Guest Program. I am a life time Gold and long time Platinum member and although the hotel was far from full (empty rooms all around me), I was never offered a premium upgrade and spent my week in a room with two double beds - while larger/junior suites were left empty. It would have been a great time to give "Preference" to a long time customer.
December 2, 2013
Rated 4 out of 5 by ScottyBoy All Good
Not sure why everyone has complained so far, but for the price everything was great. I got a room for the epic fighting MMA competition and was allowed free-roam of the facilities while watching the fight. This was a good deal and I appreciated the staff's attention to my needs.
December 8, 2011
Rated 2 out of 5 by Jackie1956 Never again.
This hotel is in need of updating. Wallpaper was peeling in the bathroom, carpet is old, sheets were scratchy with limp pillows. It was sad that my 5 year old even commented that the bathroom was "nasty." I was disappointed. The staff also directed me to the wrong room, and when I notified them my keys did not work, I was told I read the woman's handwriting wrong and should have known she writes her 7's and 1's very similarly. Strange response, when an apology would have been appropriate. Also, when I asked for a reccomendation for a local restaurant, none of the three employees at the front desk could refer me to a single restaurant. Very disappointing. Wouldn't stay here again!
August 2, 2012
Rated 2 out of 5 by Mkkamk No hot water
There was no hot water and no maintenance to fix this problem. Only solution given was to run the hot water for 3-5 min. After 30 min still no hot water.
January 31, 2013
Rated 3 out of 5 by Starapple24 Last minute trip
Hotel was affordable and clean only thing was the staff didn't inform if you need the first shuttle out its only by request. Almost missed my flight but the guy at the front desk offed to call a cab and I responded who will pay for it. He then offered to the hotel to pick up the tab but then another employee came and he asked if he could drop us to the airport got there just before cutoff. It's best to rent a car I spent over 200 in cab fare to get around
November 30, 2013
Rated 2 out of 5 by Lang Maintenance Desperately Needed
THe room was sadly uncomfortable. It looked good but provided us little comfort. My husband had a surgery in San Diego and we needed to recover there. Sound quality was so poor,that we could hear the person in the next room brushing their teeth and showering.The Airconditioning unit was broken and emitted damp fumes. The bathroom faucet fixtures were broken.
The building only has one poorly located elevator.
THe food was great though!
January 21, 2014
Rated 3 out of 5 by Kathy Decent for the price/points per night
We booked this hotel for family coming into town because it was cheaper than the other SPG hotels. However, it doesn't "looK' or "feel" like a hotel in the Starwood network and the staff certainly doesn't have the same training. If you are looking for an okay place to stay, with clean rooms and free parking, this is it. However, if you are looking for a place that will meet or exceed all of your expectations as a guest (like most Starwoods do) then I would prefer another Starwood in San Diego. Overall, I would recommend it as it is clean and comfortable and easy access to all places in SD.
April 29, 2013