Rated 2 out of 5 by Mkkamk No hot water
There was no hot water and no maintenance to fix this problem. Only solution given was to run the hot water for 3-5 min. After 30 min still no hot water.
January 31, 2013
Rated 4 out of 5 by big333 good service
good comfortable. only one noisey guest for 4 days
January 23, 2014
Rated 3 out of 5 by Kathy Decent for the price/points per night
We booked this hotel for family coming into town because it was cheaper than the other SPG hotels. However, it doesn't "looK' or "feel" like a hotel in the Starwood network and the staff certainly doesn't have the same training. If you are looking for an okay place to stay, with clean rooms and free parking, this is it. However, if you are looking for a place that will meet or exceed all of your expectations as a guest (like most Starwoods do) then I would prefer another Starwood in San Diego. Overall, I would recommend it as it is clean and comfortable and easy access to all places in SD.
April 29, 2013
Rated 1 out of 5 by Fong11 Terrible Customer Service
My girlfriend and I recently took a vacation to San Diego and chose to stay at Four Points by Sheraton. The reservation was for Friday, August 30th - Monday, Sept 2nd. We chose the hotel because of the location and the great room rate.
Two weeks before our scheduled trip, I had some business issues come up and didn't know if I would be able make the trip to San Diego. To be proactive, I wanted to see if I wasn't able to make the trip, if I could be given a hotel credit of some sort. I left a voicemail for the front desk manager, Carlos with this inquiry, and later received a voicemail back that said it was a non-refundable reservation and a credit could not be given. Since I hadn't said I was officially canceling, I didn't think that anything else needed to be done, after all, I had only asked a question.
The week of the trip, I was able to resolve the business issues in time, therefore, I would be available to go to San Diego. I called the hotel to put my girlfriend's name on the reservation since she would be arriving before me and was shocked to find out that my reservation had been cancelled. In no way, had I asked Carlos to cancel my reservation and I hadn' t even received an email notification that it was cancelled. I asked if I could speak with Carlos to clear up the issue but he had left for the day. There began, one of countless voicemails the next day and a half with no return phone call and no resolution to my cancelled hotel reservation.
I turned to the corporate office and spoke with Donna hoping that she could intervene. Unfortunately, she was also unsuccessful, leaving numerous voicemails for Carlos and did not receive a return phone calls from him either. I continued to call the hotel throughout the day over the course of the week, hoping to speak with Carlos since our trip was fast approaching. Then I received an email that my reservation was cancelled and that I would be refunded the money. I was outraged. Not only did Carlos never return my phone calls, but there were things being done without notifying me first. This was completely unacceptable since I didn't want the room to be cancelled in the first place and by this point it was too late to make reasonable accommodations elsewhere.
It wasn't until 2 days before our arrival that I called the hotel and the front desk clerk told me Carlos and reinstated our reservation. I also received a phone call from Rex who apologized on behalf of Carlos' actions and poor communications and offered an upgrade to our room (if it was available) and a free breakfast for one person for two days. Knowing that Rex wasn't to blame for what had happened, I decided to just accept the apology and not pursue the issue further.
Upon arrival, my girlfriend checked in at 3 pm and the room was not available. She was told by the front desk that they would call her when the room was ready; which they never did. When I arrived around 6 pm, I told the front desk clerk that my girlfriend had previously tried to check in and that the staff never called her to let her know when it was ready. She didn't even apologize or acknowledge what I said; instead she hurried to the back office to have Carlos process our reservation since it was "locked." Since Carlos was checking us in for our reservation, I thought that he would come up to the front and apologize for the poor communication, no return phone calls, and other mistakes--but he didn't.
The "upgrade" to our room was more of a downgrade. The only thing that really stood out was that instead of a garden view room, we now had a pool view room. Otherwise, the size and accommodations were exactly the same as our original reservation. Also something to note was that the sink and the bathtubs were both clogged the entire time we were there.
All in all, I was completely dissatisfied and disappointed with my hotel experience and found Carlos and other hotel staff to be incompetent, inconsiderate and lacking professionalism. I had to continuously take time out of my day to call Carlos to try and resolve this problem, left countless messages, but never received a return call or an apology from him directly. From there the customer service from the hotel staff continued to decline from not notifying my girlfriend when the room was ready to the poor "upgrades" to compensate for this inconvenient experience.
This was an entirely unpleasant and frustrating experience. I will not stay here again, nor will I recommend others to stay here.
September 5, 2013
Rated 3 out of 5 by Bluefan One little problem
This 4 Points location is an above average facility. One little issue, I was checked into a nice room that had no hot water. I let the desk staff know and they insisted that maintenance was taking care of it. Ok, Im resourceful, took a hot "shower" in the jacuzzi and went to sleep. Unfortunately the problem was not fixed by mornin when I had to wake up and get ready for meetings. Let the staff know, took a cold shower. Ended up waiting over 24 hours for hot water...my patience only lasts so long. The staff was understanding but nothing was even offered to make up for the problem.
February 5, 2013
Rated 2 out of 5 by SafariBob Loss of Pride in Property
Have stayed here in the past (3x) over 4 years. The remodel has a 1 person closet that runs into the wall with a very hard reach for clothes.
Coffee in room was weak. Rust on shower walls from the grab handle, furniture worn out. Some looked better in a dumpster. Short sheeted one day. Very noisy neighbors slamming doors. WIFI worked, staff helped fix the problems. We should never accepted this room(SPG Label). Next time we'll do a quick check before moving in for the 5 days. Bottom line, this property has been loosing it over the years. Restaurant staff were great. Not much activity over the holidays. We used this property as a jump off location for the greater San Diego area.
I would only stay here if you needed a business stay.
January 1, 2014
Rated 5 out of 5 by sparo My first visit to California
I had great service on my very first trip to California, staying with you on January 6-8! Thank you! I think all I need to know is how to get the points earned onto my Starwoods account and how to merge the two Starwoods accounts that I apparently have.
January 13, 2014
Rated 4 out of 5 by JamesInSJ Great hotel for what it is
As a Category 2 hotel and given some of the Trip Advisor ratings, I wasn't expecting a whole lot. The room was comfortable and had all the appointments we needed. The decor was fine throughout. The beds and pillows were lacking though...no heavenly bed or even "kind of" heavenly bedding here. But...for only 3000 points/night, it is a bargain. The location makes for a good base from which to explore any part of San Diego. You're also only 10 minutes away from Old Town and "Hotel Circle" so you have plenty of restaurants nearby.
May 23, 2012
Rated 3 out of 5 by ricosan52 the down side
the golf course was in dire need of upkeep.
surprised that the television did not have HD channels
January 13, 2014
Rated 1 out of 5 by Jerryq91 TRIP TURNED NIGHTMARE
The rooms are worn, torn, and somewhat dirty. The AC is outdated and noise. Lighting is very uncomfortable because use too many CFL bulb. One of the glasses lamp shade was cracked could cut my hand. The plumbing make very loud noise woke me up at 2:00am in the morning and I had call them to take look, but they could not fix it and told me I am not only one complained. So I had two nights doesn't sleep much since the noise came on at 2:00am to 4:30 am every night. Prices are somewhat high for the quality.
December 27, 2011
Rated 2 out of 5 by jgould03 Internet sucks, phone in room didn't work
The staff was friendly but absent minded (didn't tell me the internet password when I checked in, and didn't add my SPG number to my reservation - which was booked by my administrative assistant).
The quality of the internet was so poor that I couldn't do my required work so I had to leave the hotel early.
Also, the phone in my room didn't work at all (no dial tone), so when asking the staff a question, I had to go to the front desk.
Finally, I wanted a beer after work but the restaurant looked like it was closed at 9PM and there was no bar whatsoever. So I just went to bed instead
The staff were very friendly but absent minded, the layout of the hotel was strange, but most importantly the internet and phones didn't work so I don't plan to stay here again - especially not for work
July 27, 2012
Rated 3 out of 5 by SWSMSCA why can't they fix the water pressure regulators on the showers?
this is the 3rd month in a row that I've had a room where I can't get more water to come out of the shower than what comes out of the tub spigot!! Luckily, I'm short and can squeeze under the shower head to get a few dribbles of water to take my morning shower...I report it every time I check out. it doesn't seem to matter if you are in a Starwood room or not.
Other than that, it's a great value for the money and the employees are very nice
July 29, 2013
Rated 3 out of 5 by sufimeister Lack of response
We chose this hotel because it was the midpoint between the various SD attractions we planned to visit.
We checked in and found out the next morning that the shower was not working. I called the front desk and was told I'd get a call right back. 1.5hrs later no call so I stopped by the front desk after breakfast and asked to get a room change. The girl I spoke with over the phone was there and didn't say anything about not calling me back...all she did was inform the person who was helping me that the whole hall was complaining about water problems.
When I asked the person helping me for a room change, phone girl said "give it only for showers" ... why would I want to get another room (let alone one in another hall of the hotel) just for showering?
Next, we also called housekeeping for additional towels but no one ever showed up. It took 30 mins after another trip to the front desk for the towels to arrive.
Needless to say...I won't be staying here again.
January 6, 2014
Rated 5 out of 5 by nicole2203 helpful
i called on thursday evening about check in time to say i had not heard from my father and asked if someone could check his room. i know they had a lot of old marines there i believe Maria answered the phone, she said she would go check herself and could i hold on, in about 5 mins. she had found my father in the hallway ,took him back to his room and transfered me. i was very thankful .
August 26, 2013
Rated 5 out of 5 by HTross Great Service!
I can't tell you how pleased I was while staying at the Sheraton. The hotel registration was so pleasant and I was given such great treatment, plus directions on where to go, etc. My bill was explained, etc. I was even given a voucher for the bar.
Then in the bar, the female bartender - I think her name was Cassidy - but not sure - was INCREDIBLE. She was such a great server and was extra special to me and other guests in my party.
January 30, 2013
Rated 2 out of 5 by Cheryl325 Barely there shower
I have stayed at this hotel before and enjoyed my stay; however, this time I was quite disappointed. Reason: the shower was non-existent and the bathroom amenities (hand soap and lotion) had not been re-stocked. In fact there was still a half used tube of lotion left on the bathroom counter. If I wanted a cold shower there was enough water pressure otherwise it was just a trickle. Even understanding the need for low flow showers, this was a sub-par experience.
December 30, 2013
Rated 1 out of 5 by Biztravel13579 No thanks
The bathroom sink was slow and left a nice amount of men's whiskers when the water drained so I changed rooms. In the morning, on my way out of the second room, I discovered that my door did not lock. If I hadn't used the deadbolt, anyone could have opened the door and walked right in. So, i had to pack everthing up even though i was staying there one more night Sketchy place, switching to another hotel next time I am in town.
October 14, 2012
Rated 4 out of 5 by Hawaiiboy1973 Quiet Comfortable Stay
This is probably the largest Four Points I have ever stayed at, it would be great for conventions. I only picked this property because the whole downtown area of San Diego was sold out. The Four Points was a very nice property but was very far away from most of the attractions. If you stay here you should have a car as the hotel shuttle only goes to a few locations and downtown is not one of them. Also the shuttle service has limited times for some attractions. If you want to go Downtown take the shuttle to Old Town and then take the Trolley downtown. I am an SPG Gold and the room I received was very comfortable (non-suite) and seemed newly renovated. The Microwave and Fridge were a nice touch. There really is nothing around this hotel in walking distance. The staff was very accomodating and friendly but the restaurant needs some help. The food quality was ok.
May 23, 2012
Rated 5 out of 5 by noneother Pleasant surprise
This hotel is a hidden gem. The only glitch was truly minor... The printer in the business center didn't work, but the boarding passes did print in another room where they were retrieved soon after by front desk staff. The courtesy shuttle is a welcome addition to the experience.
September 25, 2013
Rated 5 out of 5 by Sue1368 Great Hotel
My husband and I stayed here for 8 days and loved every minute of it. Great staff, beautiful grounds, within driving distance to everything. Love the free parking. I will definately book my next vacation here again. I've read reviews that there isn't anything in walking distance from the hotel, that isn't true, there are quite a few small restaurants around. We had Japanese and Mexican that were wonderful.
June 17, 2012
Rated 1 out of 5 by abcdefg123 Dirty
The building and entrance was grand enough for Four Points. .
The facility is old, but I can forgive that. However, the general hygiene is terrible. The carpets are very dirty.
The breakfast was very good, beyond my expectation.
September 30, 2013
Rated 3 out of 5 by Doug47 Bad Location. Very Very Noisy
This had to be one of the loudest hotels I have ever stayed in. I frequent hotels all over the world on average 150 nights a year. Would not recommend this hotel at all. The clientele seemed to be young single people. They were loud, rude, obnoxious and down right unfriendly. The staff was not much help after I called several times to the front desk during our 3 day stay.
July 6, 2013
Rated 4 out of 5 Like a Scooby Doo adventure
I arrived at night and it felt like I was driving into a cemetery. The "executive" golf course that completely surrounds the property is run down, with random tree stumps and weeds growing in the sand traps. Once you're inside, however, it's clear that they are concentrating their refurbishment budget on the interior. My room was not a "Starwood Preferred Guest" room, even though I have platinum status, but it was newly redone and I liked everything about it except for two things: (1) The television didn't work and (2) There was no hot water in the morning, and it was dangerously hot at night. I solved issue 1 by watching Hulu+ on my iPad and issue 2 by showering at 6:00 am, before the hot water ran out. I liked the pool area. Since it's an older property the pool and spa are giant compared to newly-built lodgings. I was here on business, but I saw lots of families with children having a good time.
April 4, 2013
Rated 5 out of 5 by Robin45678 Attentive Staff
This is a great value for the price. The staff is responsive and helpful, which is why I use it every time I need a hotel in San Diego.
October 7, 2013
Rated 5 out of 5 by dsgbar Great Hotel, Great Staff, Can't wait to return!
Entering the hotel we were greeted by smiling front desk staff, and that is how all employees are, truly a delightful place to stay.
Room was comfortable, nice big tv, hot shower, comfortable beds.
Breakfast buffet great deal for the dollar, fresh fruit, pasteries, breakfast cereals, made to order pancakes and omletts, and eggs, potataoes, sausages, and bacon.
Coffee and Juices included for only $15.00.
We had a minor situation, but the hotel took care of it and the only reason I mentioned it is because how fast the manager took care of the problem, and our entire stay was perfect.
Bricks, stone, cement, make up the building but the employees make the difference in how your stay goes, everyone on the staff made us feel welcomed and comfortable.
We give this property five stars, no better deal in the entire city. No parking fees, close to everything in the city.
I look forward to our next visit.
February 20, 2013
Rated 2 out of 5 by Speedster Shortcomings
My son and i stayed in Room 3014. We soon learned that the handle on the toilet would fall off if we weren't careful.
Worse, though, was that the smoke alarm on the ceiling was missing.
September 24, 2013
Rated 5 out of 5 by tc919 Great hotel and location
I travel down to San Diego very frequently and this is my primary "goto hotel" in the area.
The location is very nice, right off the 163, which makes for an easy drive anywhere you want to go.
There is plenty of free self parking available.
The staff is always very nice. The rooms are clean and comfortable. The fridge and microwave in the room come in handy!
January 16, 2013
Rated 5 out of 5 by MMFamily Best customer service
My son is studying in UCSD. We always stay in Four point Sheraton, best customer service and clean room. Very convenient to freeways, shops and of course UCSD campus. The price is affordable and worth the stay. I highly recommend this to others
September 9, 2013
Rated 3 out of 5 by cp200 A true disappointment
The appearance of the hotel looks good, but a closer look reveals some disappointment. Strong WiFi signal, but no throughput--too many other guests using it. Fitness center has 5 machines, 2 of which are broken. Toilets take several flushes to finish the job. Ordered salmon at the Citrus restaurant, which was good, but it was sitting on a burnt piece of wood. It seems they put the wood in the oven, and so my meal reeked of burnt wood. One of the elevators has a door that closes approximately 1 second after it opens. If you're not quick enough, you may need to take the next elevator, or even worse, you may get attacked by the elevator if you try to enter. Ordered room service. The guy showed up on time with the right food, but clearly was not happy about being there. No smile, no thank you, no confirming that the order was right. Thankfully, it was.
I've been in plenty of budget hotels, but this was a total disappointment. I would complain, but I wouldn't know where to start.
July 19, 2013
Rated 2 out of 5 by Sleepytired Probably a bad week.
Don't think sheets were changed from previous stay.
Room overlooked the pool, first night a raucous pool part at 3:00AM by tours bus load of Japanese tourist. Guess their body clocks were off.
Room OK, but a little outdate for an SPG facility.
Probably would have had a different outlook without the pool party.
July 13, 2013