Rated 4 out of 5 by glockholiday Great Older Hotel
I get a friends and family discount so its definitely a great deal for me. At the regular rates though I would have to call it average. They do a great job but the couple of rooms I've stayed in could use some attention mechanically. Such as repairs to drywall or flooring. The pool and hot tub are always clean and its just 10-15 minutes away from the beach or SeaWorld.
June 26, 2015
Rated 4 out of 5 by WelovePIZZA Great Staff Responsiveness
Upon entering my room, I noticed black spots on bathroom mirror, a missing flooring transition strip, and the phone didn't work. The next room's air conditioning smelled moldy. The next room was excellent and we were given complimentary breakfast for our inconvenience. I truly appreciated the staff's polite and pleasant attitude as well as their quick response. Breakfast at Citrus was delicious. We enjoyed the heated pool, whirlpool and coffee bar. Having a laundromat on site was a bonus. Great hotel, service and location. I recommend this hotel.
June 23, 2015
Rated 2 out of 5 by MikeLosAngeles Large Hotel - Very Clean
I've stayed here a number of times. I'm not sure I will going forward however due to a poor experience recently.
First, the hotel. Located not too far from San Diego's Hotel Circle.
It seems very large and has a few wings of rooms with spacious corridors.
There is a bar and restaurant both of which have great service.
The rooms themselves are comfortable and clean.
Now, the poor experience. In room 1014 I heard continuous noise from an upper corner of my wall starting around 5:30am. I reported it multiple times only to be told they checked and nobody was in the adjoining rooms. I had to report it a total of 3 times to 3 different staff members over the course of 12 hours before they changed my room.
To further the story, my travel partner believed they left their car keys in the room after checkout. It wasn't until they were 100s of miles away in a train station parking lot at their car with no key was the loss identified. We contacted the hotel 6 times only to be transferred to the housekeeping voicemail system each time. All the front desk would say is "We know there is people in the office, they'll pickup."
They had no concern of my issue with noise nor did they care a former guest may have lost property in their room.
Will not return.
June 18, 2015
Rated 3 out of 5 by Liz49 My birthday stay
I really liked the hotel..it was nice, quiet, helpful staff.
I was disappointed with the golf course, I actually booked this hotel because it advertised an executive course. I was surprised that the grounds were not maintained and it looked horrible. I brought my clubs with the hopes of playing but that didn't happen. The pool was nice but the chairs were old and worn. Overall the premises was clean and my room was very nice. Just wished the course was better.
June 4, 2015
Rated 5 out of 5 by Swerve11 A wonderful place to stay !
The staff and the facilities were wonderful ! We arrived on May 27 2015 much later than expected , but the night staff was extremely helpful and attentive to our needs ! The pool and spa were clean and warm ! If we ever come back to San Diego again we will be back to stay at this hotel !
June 3, 2015
Rated 5 out of 5 by Lu15 Friendly and Comfortable
I am not the best of travelers and need much time to acclimate and to feel comfortable( no matter how great the environment or accommodations). I felt comfortable and relaxed from the first night at this hotel. The staff is awesome! They made me feel "at home". It's an older hotel, but I'd rather stay at this hotel than any other that is newer or more up to date. I'd definitely return for another stay. Citrus Restaurant is part of the hotel. Great food, service and atmosphere.
May 30, 2015
Rated 2 out of 5 by Mrsk9 Very disappointed
The golf course was in need of seeding, watering. The pool was not available. The bed had a mattress that was the most uncomfortable anyone could imagine. When I went to check out there was a sign that said leave my email and they would send a receipt but I wanted to pay cash so had to wait for someone to show up and then he ran from room to room looking for someone to make change. I have had better experiences with free rooms given by casinos. In their favor the room was clean and the girls at check in were extremely nice.
May 18, 2015
Rated 5 out of 5 by natsmo Great vacation thanks to the hotel
4th stay at the Sheraton Four Points on Aero Drive. The staff is always on point. You are welcomed by smiles and efficiency, they take your luggage, they go out of their way to make sure you are happy and then they leave you to enjoy your stay. We went green in the two rooms we reserved for the 7 night stay. We had no problems in either room. We asked for towels etc. when we needed them and we collected our trash / recycling and put it outside the room every morning and it was taken. Perfect accommodations. They have laundry services which makes travelling a little less bulky. They were refinishing the pool and were concerned that there might be noise. There wasn't a sound. This hotel provides free internet and free parking and has easy access to HWY 163 so if you are going to Balboa Park, the SD Zoo or Sea World you are less than 10 minutes from them all. We had a baby with us and we were 5 minutes from a location that rented breast pumps and 6 minutes from major grocery stores, pharmacies, and the post office. The breakfast in the Citrus is really good value for the dollar. Nancy and the rest of the Citrus staff remember you from day to day and make you feel so at home. We would always stay at this location, it is perfect for our needs and meets my very fussy cleanliness standards.
May 14, 2015