Rated 2 out of 5 by jpw49 Disappointing Stay
I have stayed at this location many times, but last stay was extremely disappointing. The hotel has a drainage issue with their showers and sinks. I discussed the matter with the hotel front desk. It took more than an hour for a response. I changed hotel rooms, and the same issue existed in the room I changed to. I discussed with Miguel, the hotel GM, he seemed to not care too much about my dissatisfaction. He promised me SPG Points to make-up my disappointment, but I never received the SPG Points. I have called the hotel to follow-up numerous times, and Miguel has not returned my phone call. I could not recommend or stay at this hotel again. They really need to improve customer service and room quality.
September 21, 2014
Rated 2 out of 5 by ARTSAN DOES NOT MEET SHERATON'S QUALITY
This hotel looks totally ran down. No way it represents the name and quality of Sheraton hotels. Our room's drape/curtain never opened. we were able to open drape about 12 inches and it got stuck. Our view was the next strip of rooms and they seem to be vacant with broken windows. The hotel is screaming for the need of new exterior paint. From the outside the hotel looks old, duty and cheap. Out of the two elevators, only one was working, and the biggest problem was that hotel maintenance and room service employees with their tools and carts were also using the same elevator along with guests. First time I ever see this. It was extremely uncomfortable and annoying. I think that with a minimum investment by Sheraton, this could become a better hotel. I just don't know if it is the company or management the one to blame for the neglected circumstances of this hotel. At this time I don't think I'll ever go back.
August 29, 2014
Rated 4 out of 5 by Flori13 Our Stay
nice hotel, good value, pool is ok, rooms are nice, best hamburger in San Diego
September 24, 2014
Rated 2 out of 5 by SAESTDCommittee Needs Improvement
I liked the way the concierge personally showed the features, and I enjoyed the pool, the hot tub, bar, espresso shop, and food. My room however was very dated and old. The sink was clogged, no water would go down. The air conditioner cover would not stay on making it hard to turn it on and off. The shower was very difficult to turn on and the water would not fully turn off. It was near impossible to get internet access the WHOLE week. Our conference rooms did not have AC for most of the week. The gym had dirty floors and some of the machines were broke. I was not impressed. On a good note, every time I had a problem the staff was very responsive and helpful in taking care of things. I think the hotel just needs to be updated.
August 25, 2014
Rated 2 out of 5 by AH6TX Amateur Radio Convention Disaster
The only good thing about your hotel was the girl at the registration counter. Helpful and efficient.
The air conditioning wasn't working in the lobby. The elevators were so hot I felt like i was going to pass out.
The room 3043 smelled from smoke. I have never stayed in smoke free room that smelled this bad.
The restaurant food was bad and the service was horrible. 4 of us sat down to eat on Friday evening the 9/12/2014. My soup arrived about 20 minutes later. 2 of the group got there food another 20 minutes later and the 4th person got his meal after all of us had finished eating. One of the group asked for water 4 times before anyone would deliver it.
The overall experience was terrible and if anyone asks me if I would recommend the hotel I would tell them NO.
September 15, 2014
Rated 5 out of 5 by MaddyP Great accommdations, staff, and food
Lots of open space. Great for meetings and events. Nice rooms, good beds. Filippi's up the road was a very good restaurant. All staff were very pleasant.
September 16, 2014
Rated 2 out of 5 by SJ1234 Staff extremely unhelpful and unprofessional
I called to add a name to my reservation but instead the staff created a separate reservation under my guests name. The nights and stay associated with the reservation was not credited to my account. I had to take it upon myself to solve this issue and called the hotel about 8 times before I was able to reach a manager. When I did reach the manager, he told me to call the general manager. Instead of being pushed in circles, I called starwood and had them call on my behalf to figure out the problem. As a platinum SPG member, I have seen and expect a lot better from an SPG property.
September 8, 2014
Rated 1 out of 5 by consetance31 Bad Service!!!
Me and my girlfriend stayed there for 3 nights. room is ok. but the problem is the service. we went to swim around 6 or 7pm. there were out of towels. my girlfriend was too cold to get out of water. I wen to front desk ask for it. they said ok, they will send someone to bring it for us. I went back, waited for 15mins, nobody came over. Then I went back to front desk, they looked at me surprised "they did not go?" ok, I will call them again. After another 10 mins later, still no one cares about us. I was mad to went back to them, "Excuse me, Its been half hours, Can We get a towel or Not?" they did not even say sorry to me, just asked one of maid gave me the towel.......My girlfriend got sick next day....SO, YES! I am not coming back to this hotel!
September 10, 2014