Rated 5 out of 5 by Vandhiyathevan Wonderful location and great staff
Very nice place. Clean. Good location in San Diego near the freeway. Absolutely wonderful staff.
July 3, 2014
Rated 3 out of 5 Mixed review
Great place for someone who doesn't travel a lot and can't afford a magnificent place in San Diego. Staff was very friendly and accommodating. Close to a lot of attractions.
July 7, 2014
Rated 5 out of 5 by power1 GREAT SERVICES
During my stay, the bed was perfect, staff was perfect, but my only complaints were the following.
1. I was in a disabled room and the the shower failed to contain the water in the shower stall, the water did not go down fast enough that the water overflowed into the bathroom sink area,very dangerous if i hadn't noticed. I could have slipped and fell.
2. the coffee maker did not work after 2 replacements were brought to the room.
June 24, 2014
Rated 2 out of 5 Does not hold up to SPG standards
Unfortunately, this hotel does not live up to usual SPG standards. I was excited to take a trip down to San Diego with my family. The good thing about this location is the staff is courteous and friendly. However, the amenities are not what is expected or pictured. Although kept up and clean, the place looks many decades old. The beds were not very comfortable. The wall AC did not work well and the room was warm throughout the stay. When I took my family out to the pool (which looks great in the website pictures), the pool was walled off by caution tape with dirty water. No explanation was given for this. The TV in the room was fuzzy with lines through the picture- I called the front desk and they were suppose to send someone. Not sure what they did but the TV clarity didn't change. Parking was nice since nobody was around and easy to find a space. Location is convenient. Although I would give the staff more stars, the amenities just did not live up to what one expects when staying with Starwood hotel. More like a 2-2.5 star hotel.
July 6, 2014
Rated 4 out of 5 by Jake14 Our hotel in the San Diego area
My wife and I are in San Diego at least once a year and will stay at this hotel due to its central location and services. However, having access to a car is mandatory.
July 3, 2014
Rated 3 out of 5 by AK11 In transition
I stayed here for a few nights in June 2014. It looks like the hotel is undergoing some renovations right now so keep that in mind for the review.
The hotel is situated in a nondescript location but it was quite convenient to many of the attractions in San Diego. When we arrived, we found the staff very polite and helpful.
The room was decent but the finishes looked worn and every time the A/C turned on, it vibrated like it was going to fall out of the window. In addition, there was no setting to keep the fan running continuously, so I was jarred awake numerous times in the night when the unit turned on. Bed was comfortable at least. Soundproofing between the rooms left something to be desired, as we had a screaming/crying toddler staying next door which could be heard quite clearly.
I had breakfast at the restaurant and I found it pretty tasty and the staff good there as well. With a few improvements to the facilities (perhaps already happening), this could be a very good hotel.
July 2, 2014
Rated 2 out of 5 by Cathyb215 Was unhappy
This hotel definitely needs some improvement. The pool was green and was not usable and the wi fi was not working properly. When I checked in to the hotel I asked about the pool and nobody mentioned that it was out of service and when we went out there it was green. We asked again at the front desk and was told that it was broken and the part was just ordered that day. We could not get our computers and phones to connect to wi fi and when we called the front desk we were told it must be a hotel issue because other people had complained. The pillows were very uncomfortable also. The picture quality of the TV was horrible and the remotes didn't work well at all. There also wasn't many channels on the TV.
June 26, 2014
Rated 3 out of 5 by 2014JB Clean and comfortable
We reserved 3 rooms with double beds for 6 adults. We all ended up with King size beds in three DIFFERENT floors and different wings.
The party behind us was offered their rooms next to each other (one room king side, 2nd room double beds). Front desk receptionist not helpful.
Hotel should use different color walls for different wings. Otherwise is confusing.
July 1, 2014