Rated 3 out of 5 by Steve poor infrastructure
I've stayed here many times over the years when I visit my clients near by.
The faux wood flooring in the room is peeling up.
The telephone buttons for direct dial to room service, etc. don't function - one needs to call the front desk to be transfered
The shower function spray water both from the shower head AND the lower spout at the same time
There was no room service menu in the room & when I called the room service staff were not clear on the menu choices
Even thought I checked in for 2 nights, the key on my door did not work after the 1st night which caused me to wait in a long check in line to have the key reactivated...
What else can I say? Not happy and I am a lifetime platinum member....!
August 14, 2014
Rated 2 out of 5 by SBPSX3 Four Points San Diego -- Needs work
Staff was unresponsive and not completely aware. Customer service didn't seem to be a priority. First room was terrible, e.g., no shower head. Food and restaurant environment were depressing. Location was convenient for business -- but nothing else.
August 17, 2014
Rated 4 out of 5 by GinnyJ63 Good place for family
The hotel was very conveniently located to where we wanted to go. The room was very comfortable and the amenities good.
August 17, 2014
Rated 5 out of 5 by Eagleeye5 Staycation
Comfortable and quiet with easy access to surrounding attractions and downtown.Could use a hairdryer and safe in each room. Minimal business facilities.
July 25, 2014
Rated 4 out of 5 by happytraveler100 Polite and Responsive Staff
While the rooms may need a bit of updating, the convenient location and excellent staff make this hotel a winner. Hotel staff is polite, responsive and attentive beyond expectations.
August 15, 2014
Rated 5 out of 5 by Zac1 Excellent Staff & Very Clean!
Quite frankly, I'm perplexed as to why this hotel has been reviewed as only average--overall. It may not be the fanciest hotel in the West, but the staff is superb--always helpful and kind--and the facility is immaculate. Also, parking is plentiful and very convenient, i.e., very close to the hotel entrance. The restaurant staff, too, is wonderful and the food is quite good. There's a small coffee/snack area which also sells toiletries, etc. I've stayed at this hotel 2 or 3 times and have always had a consistently good experience. I'm a psychologist and have attended a few seminars here and the conference rooms are always well-beyond satisfactory. Perhaps not a lot of bells and whistles, but I'm not really a bell and whistle kind of guy anyway. Nevertheless, this hotel is excellent in all of the most important ways; staff friendliness and helpfulness, cleanliness, quality of food and service, parking, and location.
August 1, 2014
Rated 2 out of 5 by TB58 Staff not great
Felt like I was invisible when trying to check in. Only would stay here again due to the convenience to the hospital. Gave no info regarding any of the restaurants, if there are any. No info in the room regarding any of the facilities.
August 14, 2014