Rated 4 out of 5 by lindgilb this hotel is very clean and comfortable
Not enough parking. Tired of most of the parking lot taken up by Mercedes from the dealership down the way. Really creates problems for everyone.
August 25, 2014
Rated 1 out of 5 by Jon1234 Front Desk Nightmare
I had more hassle dealing with the front desk than I did with the Airline and rental car company. Extremely rude frot desk staff and completely powerless to help me. I had unexpected business that meant I had to extend my stay one night. I called the front desk and was assured that they would take care of that for me. After a long day driving all over San Fran I get back to the hotel only to find that my room key had been deactivated. I then had to walk to the front office and ask what had happened. The front desk attendant said it shows that I checked out already and that the hotel was completely booked and they cannot extend my stay. I said I called the front desk that morning and was told it was no problem and they would take care of it for me. The rude front desk attendant said I sorry I won't extend your stay. I had to then ask for the Manager to come out and explain what happened. After she interrogated me about who I talked to and what time I called, she finally said. "well ok if you really did call down I will extend your stay for tonight." She made me feel like I was not honest but since she couldn't prove I was lying she had to relent and extend my stay. I am new to the area and have obligations that take me to the company HQ in Pleasanton twice a month. I will never stay at the fourpoint Sheraton again!
May 17, 2013
Rated 1 out of 5 by DApe bad experience
the restaurant smelled
order was incorrectly placed and the wrong dish came out
the room was dirty
the pillows were the worst pillows ever
the AC was not functioning .. had to be reset
August 10, 2014
Rated 5 out of 5 by Nancy154 Great hotel in Pleasanton
This is our favorite hotel when we visit the Pleasanton/Dublin area. The rooms are comfortable and facilities are always nice.
September 30, 2014
Rated 3 out of 5 by RandoUser81 This hotel is OK
What can I say? This hotel is OK. It's average. It's not what I would expect from an SPG hotel, but it's slightly better than the other SPG hotel in the area.
Sometimes the bathtub doesn't drain right or the bath water doesn't stay hot the entire time or the blow dryer isn't working properly. Sometimes you'll call for water and they'll just never bring it. The furniture is worn and kinda dirty, some of the lights in the room are bright white (like flourescent) and some lights are a warm yellow. Sometimes you can't find a plug near the bedside table so you can't charge your phone or tablet overnight.
On the other hand, the place doesn't stink too much.
August 11, 2014
Rated 4 out of 5 by Susan Beautiful, comfortable with a couple of disappoints.
Great facilities and park like setting. Disappointed in breakfast at restaurant. First morning, thin wait staff. After seating, no attention. Had to track someone down to get bill.
Next morning, 9:00 breakfast buffet no food in hot serving trays - any of them. Had to wait 10-15 min for replenishment to be brought out. Table set with silverware, but no water or napkins Again very few servers.
Comfortable room, but only provided 1 bottle of water for occupancy of 2. Shouldn't list free water as amenity.
May 29, 2013
Rated 4 out of 5 by Marie2 Like a micro resort
We just wanted a close getaway for a few days. My husband likes to swim. I chose this location because of the large pool. I agree with all of the other positive reviews. The only complaint I have is that the laundry and utility carts need to change to rubber tires. They were quite a bit noisy on the pavement outside. We enjoyed happy hour with a great live singer and the restaurant for breakfast. The staff was accommodating. We had a great time and will return.
May 24, 2013
Rated 3 out of 5 by MrsLee Simple
I expected more from a Sheraton brand hotel at this price level. The desk staff was friendly, the room was clean, the location was okay. The bar staff and manager need an attitude adjustment (throwing out paying customers at 10 on the dot and turning out the lights doesn't make you feel welcome or respected), the stains on the ceiling and bathroom wall/mirror in 251 need attention and the shower diverter needs to be replaced. I'd probably check out other places if I had to stay in the area again.
September 11, 2014
Rated 3 out of 5 by Nikkibeach This hotel is dated.
A not so good smell came from the room.
September 23, 2014
Rated 5 out of 5 by Sierra01 Hotel location and accomodations
Comfortable & clean rooms. Great staff and relaxing location.
September 21, 2014
Rated 5 out of 5 by Justmemh Great Hotel
Staff was really friendly. Had an issue with toilet, someone was up right away to fix it. Staff was very helpful and informative. Rooms were nice and clean and head great views.
June 8, 2014
Rated 1 out of 5 by Unacceptable Put the "do not disturb" sign on the door!
I have been to the four points in Pleasonton 3 or 4 times now and it has met expectations until this last time. I was in building 2 and housekeeping starts their rounds at 8 AM. They went from door to door banging on each door with the loud "housekeeping" at each door. I had a late night so was still in bed and they woke me up at 8:05 with the bang of the door and the shout of "housekeeping" and when I didnt acknowledge, as i was still wiping sleep from my eyes, they started to enter my room! After that encounter, I was hoping to go back to bed for a few more minutes of rest, when the grounds crew with their lawnmowers, edgers and blowers began. No joke, lawmower outside my door at 8:10 AM. I understand that the grounds need to be maintained, but that tells me that they care more for the grounds, than they do for the customers experience. I mean, can't they wait until 9 AM to start? In my opinion, completely unacceptable.
June 11, 2012
Rated 2 out of 5 by helmscook no platinum recognition
Have stayed here a few times. Last stay I got a ground floor room facing the parking lot between two families with screaming kids. The hotel did not seem busy and I know they have quiet courtyard facing rooms. When I asked, they said that was all that was available for the fee I booked. So much for platinum service for a repeat business traveler.
June 17, 2012
Rated 2 out of 5 by BookemDano Reservation Not Fulfilled
I had reserved two queen beds for two nights. Besides myself, my two adult children were going to be in the room beside myself.
When we tried to check in, we were given a room key to a room that was already occupied. Then we were told there were no more rooms with 2 beds. After many minutes of awkward silence, the desk clerk told me he could give me a king bed & a roll-away. To compensate me, I would receive breakfast and bonus points. Two weeks later-no bonus points have been credited to my SPG account even though I have made numerous phone calls to the hotel and SPG. It's the first time I've been very disappointed with my SPG experience.
June 15, 2014
Rated 3 out of 5 by Chuckm1931 Below standards
Wifi was a joke. Did not work half the time. Room was not what not what I thought it was to be.we did not have a refrigerator and when we asked for one we were told we had to pay for it. It came in the other rooms. We did finally get one and they did not charge. Some of the staff was nice and seems as though they did not want to be bothered.
May 28, 2013
Rated 4 out of 5 by AK4747 everything great (as expected!)
hotel was clean, staff was responsive - didn't get a chance to enjoy common areas - but I'll definitely be back next time for pool, etc.
September 17, 2014
Rated 4 out of 5 by JKDDS comfort and convenient
Nothing fancy, but rooms are real clean. All the amenities are well kept. Less than a minute drive from the freeway. Nice soft pillows.
September 17, 2014
Rated 3 out of 5 by havebusinesswilltravel Low end of the four points.
I booked several hotels in the bay area this trip. Many of them four points and for the most part was very happy. This location, however, was quite the let down. I booked it to be closer to fly out of oakland and pulling up it seemed fine but the front desk attendant was un-interested at best, she did however offer me my points for our status which was good. We ordered room service and the person taking the order was rude, and seemed bothered to have to cater to us. And as i write this a very large spider just crossed the floor. I understand people have bad days, but all the staff we have encountered at this hotel have been below expectations.
October 3, 2013
Rated 4 out of 5 by Grams Great pool area
The grounds are very relaxing and beautiful.
August 14, 2012
Rated 5 out of 5 by mb1968 Better than expected
I must admit, I was a little apprehensive booking a room at this facility after reading some of the reviews. Good thing I didn't let it prevent me from booking and forming my own opinion. This was a great hotel. The frond desk staff was very friendly, and fast with both check in and check out. My room was clean and comfortable. The room service was speedy and friendly as well. Yes, you can hear the other rooms' doors close loudly at times, but I attribute this mostly to guest inattention and carelessness, by not taking care or time to close the room door softly. Great convenient location to freeways, shopping, and restaurants. My room came equipped with a fridge, but no microwave. I was told some of the rooms come equipped with both. No issue though, as I was able to have them bring me a microwave for a $10 fee. About my only gripe would be that I wish all the rooms would come with a fridge and microwave - as standard. They recently upgraded to fiber for the WiFi - which was very fast and reliable. As a business traveler, great WiFi is a must! I'd gladly stay here again.
September 10, 2014
Rated 2 out of 5 by Disgrumbled Not up to Sheraton standards!
Hotel charged my credit card, without our knowledge nor our permission, for more than $500, on the day we checked in!! Our total cost of our stay was less than that amount. Front desk did not mention this, neither at check in, nor check out! Walls were so thin, we could hear conversations next door, and in the halls. Restaurant was mediocre. Housekeeping did not bother to refill toilet paper! We won't stay there again.
September 1, 2014
Rated 3 out of 5 by Duggle Decent hotel
Although I really wanted to like this hotel, I have to say that while it is a nice property with regards to families, it is a below average property for business travel. The rooms are functional but not very comfortable for work, the WiFi is absolutely terrible (I had to use the tether on my phone to get any work done in the room), and the noise level was bad. Also, there are no extra amenities for anyone with Starwood status (upgrades, club lounge, etc.).
On the positive side, the room and property were very clean and updated, the pool and patio area looked very nice, and although I didn't eat there, the restaurant smelled great. The staff was very pleasant, as I expect from a Sheraton property.
July 11, 2014
Rated 2 out of 5 by bennie Very disapointing
heat did not work, toilet kept running unless I played with the handle, the final night I got a letter under the door stating the hot water would be turned off at 8AM the next morning - it actually went out at 7:45. no apologies for any inconvenience.
January 16, 2012
Rated 4 out of 5 by dancepig Beautiful Property
This property is very beautiful, with the fountains, the pool, the layout. The rooms are clean, and of course the Shearton beds are excellent. One word of caution with this property; if you cannot carry your luggage up stairs, you should ask for a ground floor room, there are no elevators, at least there were no elevators in the wing we were staying in (on the second floor). Additionally, always keep your key on your person, you'll need it to get into the hallways. Oh, and don't ask for a local beer, they will steer you towards a Colorado beer. But - the beauty of the property and the customer service are fabulous.
August 28, 2012
Rated 1 out of 5 by JP0907 Lots of problems
I stay here because it is where my company has a corporate rate or I would not. The wifi is so slow it is basically unusable - can't send or receive emails before it times out - so for a business person this is very limiting. There is no elevator despite being a multi-story building, which makes it very difficult to get your luggage to rooms not on the ground floor. Every time I stay here, without fail, my keys stop working after the first day, so you have to go back to the office, get them re-keyed and then do the same thing all over again. Unbelievably frustrating.
July 17, 2014
Rated 3 out of 5 by SoccerDad1 Insufficient Internet bandwidth, otherwise great
The staff was terrific.
The rooms were clean and comfortable. While the Air conditioning unit in the wall was noisy, it was a constant level of noise.
The internet connectivity was awful. First, the wireless connection would often get dropped. Even while it would stay connected, any application requiring bandwidth, such as streaming a video, would get completely interrupted every minute or two. Since the wireless connection was strong, this implies that the room's bandwidth was limited by the hotel's connection.
Since video streaming is not an uncommon use of internet in this day and age, i would suggest that the hotel increase its bandwidth to better serve its customers.
August 22, 2012
Rated 3 out of 5 by SL09 Need improvement
We stayed three nights this June at four point Pleasanton. We checked in at 3:30 pm. Despite our request for upper level, we were assigned Rm#113 on the ground level. The carpet in the room was dirty and had a strong musty smell. We asked to change room but were told the hotel was full. They eventually changed our room to #255 which was much much better, very clean and bright. We were happy until I saw spider webs at two ceiling corners inside the room. Housekeeping came and cleaned up with a broom, but let the black spider escaped! I didn't sleep well that night worrying the spider might crawl on our bed!
July 2, 2013
Rated 3 out of 5 by CeeK Huge room
We needed a place to stay for one night, and the location was great off the highway. The building 600 was confusing with the front office staff giving horrible directions, and map was confusing. Tough to find the room after 11pm and fatigue. Weird that room came with only one complimentary water bottle when there were three of us. I guess it was meant to be a small token to welcome us. We left early the next day and did not use the facility for anything else.
Pros: Room and beds were great. Exceptional value, and great location.
Cons: The grounds were average. Our bathroom needed to be scrubbed more thoroughly since it smelled. Staff were not exceptionally friendly or welcoming.
August 19, 2013
Rated 5 out of 5 by carbuff Wonderful, as always.
We have stayed here for at least 10 years if not more, for the West Coast Nationals car show. There is a reason this remains our first choice, out of many places in the area.
August 26, 2014
Rated 4 out of 5 by ofakiniua Family Stay 7/5-7/6
Graveyard and day reservation reps provided great customer service. Front desk supervisor was accommodating in meeting our needs - an adjoining room on the lower floor for a family of 8 with one disabled adult. Pool was well maintained and clean. The room window shades need to be checked daily because they don't close all the way; thus, no privacy and morning day light coming through to the room while sleeping. Perhaps scheduling more housekeeping staff on the weekend when there is 80% capacity. Unfortunately, we waited for about 30-45 minutes for towels. No garbage bags within the garbage cans??? Great room coffee though. Overall the photos on the website are consistent with reality. We will definitely use FP Sheraton again!
July 7, 2014