Rated 4 out of 5 by AthleticTraveller Not good for working athletes
Hotel staff are excellent, everything is great for a standard business traveler. However, the hotel is not athlete friendly. As a triathlete/ironman, I need to train even when I am travelling. You gym does not open until 6:00. If I need to run 15 miles on the treadmill or spin for 2-3 hours, or even swim laps (even though the pool is small for that), I am limited in the mornings, which is when most athletes train. Training in the evenings after working 10-12 hours is not an option, especially when your equipment is extremely limited and usually busy by the time I can get in there. The gym should be available for guests 24 hours per day. As I have started to have regular trips to our office in Pleasanton, I will be requesting that my company find another hotel that is more athlete friendly.
July 26, 2014
Rated 1 out of 5 by Sean447 Not a pleasant stay
I've stayed at this hotel more than a few times now and my last time was by far the worst. At check-in the attendant was busy playing with his smartphone as I waited for him to notice me and check me in. Once I got to my room I found the garbage can to already be full with someone else's garbage along with earring backings and other random particles on the floor. I also noticed that during my 3 night stay there was the same left-over wine glass and plates from someone else sitting in the hallway for the entirety of my stay. This is not to mention the broken wine glass and dirty dishes I saw in the garden area. I have one more scheduled stay here but after that I will be taking my business to another hotel for the duration of the year as I will be needing a hotel each week for the duration of the year and would prefer to spend it someplace clean.
July 28, 2014
Rated 4 out of 5 by ofakiniua Family Stay 7/5-7/6
Graveyard and day reservation reps provided great customer service. Front desk supervisor was accommodating in meeting our needs - an adjoining room on the lower floor for a family of 8 with one disabled adult. Pool was well maintained and clean. The room window shades need to be checked daily because they don't close all the way; thus, no privacy and morning day light coming through to the room while sleeping. Perhaps scheduling more housekeeping staff on the weekend when there is 80% capacity. Unfortunately, we waited for about 30-45 minutes for towels. No garbage bags within the garbage cans??? Great room coffee though. Overall the photos on the website are consistent with reality. We will definitely use FP Sheraton again!
July 7, 2014
Rated 5 out of 5 by KChieff 5-night business stay
The Four Points was one of several recommended hotels with a group rate for the nearby Zoholics Conference. The hotel was quiet, relaxing, close to the conference and the room was large and airy. Beautiful streams with soothing noise run through the grounds. If I stay again, I'll try to arrange a bike rental since the hotel is almost walking distance to town and the Zoho offices, but definitely biking distance with bike lanes & paths everywhere. Had drinks afterwards at their Bar/Restaurant and they were above what I would normally spend.
July 12, 2014
Rated 3 out of 5 by 1notapplicable Needs Remodeling
I stay at this SPG property because it is required by my company. I find the hotel to be very dirty (stained carpets, cracked tiles, lack of cleaning details to baseboards, etc). Also, lots of garbage and room service items remain in halls commonly all day or overnight. Staff is very nice. The hotel needs updating badly.
August 2, 2014
Rated 5 out of 5 by ringo2001 Great features and close to downtown area and Bart station
We enjoyed our stay and everyone was friendly, rooms were very comfortable.
August 7, 2014
Rated 2 out of 5 by TravelerSFJuly2014 Did Not Meet Expectations
You hear the word Sheraton and you have certain expectations. I called ahead and asked for an early check in. I was told it shouldn't be a problem. I arrived at 2pm just one hour prior to normal check in and was told I needed to wait one hour while they cleaned my room. I then tried to connect to the internet. The connection is very unstable. I spoke to other guests also there for the wedding and they also said they experienced this unstable connection. For this hotel, Sheratorn did not meet my expectations.
July 15, 2014
Rated 4 out of 5 by Fishin Nice for the price
Nothing super luxurious but very nice for the price.
August 4, 2014
Rated 5 out of 5 by redneckhippie We enjoyed our stay.
My wife and I really enjoyed our stay. You staff was polite and friendly, the grounds were resort like and the room, well, my wife likes it enough that she wants to come back for a long stay. Since we're avid bicyclist we'll ride our bikes to your facility.
July 29, 2014
Rated 2 out of 5 by bennie Very disapointing
heat did not work, toilet kept running unless I played with the handle, the final night I got a letter under the door stating the hot water would be turned off at 8AM the next morning - it actually went out at 7:45. no apologies for any inconvenience.
January 16, 2012
Rated 4 out of 5 by dancepig Beautiful Property
This property is very beautiful, with the fountains, the pool, the layout. The rooms are clean, and of course the Shearton beds are excellent. One word of caution with this property; if you cannot carry your luggage up stairs, you should ask for a ground floor room, there are no elevators, at least there were no elevators in the wing we were staying in (on the second floor). Additionally, always keep your key on your person, you'll need it to get into the hallways. Oh, and don't ask for a local beer, they will steer you towards a Colorado beer. But - the beauty of the property and the customer service are fabulous.
August 28, 2012
Rated 3 out of 5 by SoccerDad1 Insufficient Internet bandwidth, otherwise great
The staff was terrific.
The rooms were clean and comfortable. While the Air conditioning unit in the wall was noisy, it was a constant level of noise.
The internet connectivity was awful. First, the wireless connection would often get dropped. Even while it would stay connected, any application requiring bandwidth, such as streaming a video, would get completely interrupted every minute or two. Since the wireless connection was strong, this implies that the room's bandwidth was limited by the hotel's connection.
Since video streaming is not an uncommon use of internet in this day and age, i would suggest that the hotel increase its bandwidth to better serve its customers.
August 22, 2012
Rated 4 out of 5 by maxedog2014 This hotel has a great location
the hotel has a nice pool for the family. I would have been nice if pool service was provided.
July 29, 2014
Rated 3 out of 5 by SL09 Need improvement
We stayed three nights this June at four point Pleasanton. We checked in at 3:30 pm. Despite our request for upper level, we were assigned Rm#113 on the ground level. The carpet in the room was dirty and had a strong musty smell. We asked to change room but were told the hotel was full. They eventually changed our room to #255 which was much much better, very clean and bright. We were happy until I saw spider webs at two ceiling corners inside the room. Housekeeping came and cleaned up with a broom, but let the black spider escaped! I didn't sleep well that night worrying the spider might crawl on our bed!
July 2, 2013
Rated 4 out of 5 by pleasantonjack summer event
Nice place and close proximity
July 28, 2014
Rated 3 out of 5 by Joseph83 Busy but underwhelming
Front desk was very busy and not overly helpful. Room was not made up at 4:30 in the afternoon when I returned. Food and service in the restaurant is poor.
July 26, 2014
Rated 3 out of 5 by CeeK Huge room
We needed a place to stay for one night, and the location was great off the highway. The building 600 was confusing with the front office staff giving horrible directions, and map was confusing. Tough to find the room after 11pm and fatigue. Weird that room came with only one complimentary water bottle when there were three of us. I guess it was meant to be a small token to welcome us. We left early the next day and did not use the facility for anything else.
Pros: Room and beds were great. Exceptional value, and great location.
Cons: The grounds were average. Our bathroom needed to be scrubbed more thoroughly since it smelled. Staff were not exceptionally friendly or welcoming.
August 19, 2013
Rated 3 out of 5 by Alvena4 Didn't do a thing for me
The room was average. The carpet was filthy. Expected better for the price.
July 25, 2014
Rated 4 out of 5 by MuskokaBayMan Four Points Plesanton
Friendly and helpful staff. Great location near lost of amenities.
Thanks to the front desk for there smiles every morning!
July 23, 2014
Rated 1 out of 5 by TheBlakOne Much less than a Pleasant experience in Pleasanton, CA
This hotel had unfriendly front desk staff who treated me as if they were doing me a favor by allowing me to stay when indeed, I had prepaid for 10 nights. I was told there was no study area for me study in (a lounge or quiet place). If I needed somewhere, I had to call the sales office. The hotel shuttle did not pick me up after a long day of training and a stranger from class gave me a ride. My bathroom backed up and it took 8 hours on my Sunday for them to correct the problem and get the bathroom operational after which the hotel cleaning crew did not thoroughly clean the sewage in my bathroom. The hotel front desk manager agreed to comp me 8000 starwood points which I have yet to receive.
December 21, 2013
Rated 2 out of 5 by Normal123 Four Points - Pleasanton, CA
I checked-in 6:45pm on Friday 9/13/13.
I asked the front desk for a quiet room. The lady didn't seem to even hear what I said. I got a room next to a noisy family with kids.
We were praying in the big ballroom in the 2nd floor. Every chandelier had spider webs and half of the lamps were broken :(
There was a table outside with food on it Friday night to Saturday night. No staff member was bothered by it. What a nice gift for all of the fly's.
Last year I had the same experience. I don't like this hotel. The only reason I stayed there is because of Yom Kippur's prayers that were held there.
September 15, 2013
Rated 4 out of 5 by DACumpston FOM+staff needs a customer service refresher
Good: Room + amenities, although the rest of the upgrades need to be completed in order to justify the Category 3 SPG rating
Room for improvement: Training the staff to act quickly and appropriately when the pool rules are being violated, which impacts the experience of us paying guests.
July 14, 2014
Rated 3 out of 5 by funjameslee Service not delivered
The breakfast at restaurant was not met my expectation since the manager at restaurant denied to have my breakfast to go. My rate including the two breakfast and my wife was not able to go to the restaurant. I called to SPG Platinum designed line and the staff called to front desk, but the issue never be resolved and I also left a briefly message to the hotel manager, I have not received any call back to discuss over the issue. I was so disappointed to take away my rights and services.
January 17, 2012
Rated 3 out of 5 by Lynn03 Not suitable for wifi needs...
After 2 calls to the front desk, I was on the phone for 45 minutes with the hotel's network contractor. I was told the issue would be solved in a few hours and I would receive a call back. No internet the 3 days I stayed. I went off the hotel grounds to conduct business.
Secondly, housekeeping knocked on door at 8:01am (waking us up) to hand me the newspaper (instead of leaving in hallway outside the door).
July 4, 2014
Rated 4 out of 5 by cGoins24 super comfy bed!
My husband and I stayed here while we werw attending a wedding nearby. The room was nice but the bed and the pillows were so comfortable. It was also noce to have the piece of mind that u needed a key to enter the lobby after hours and a key to enter yoir building at anytime.
The only negative was that there wasn't an elevator to get to the second floor. It was a pain to haul ou r bags up stairs. Otherwise we would stay here again. Oh they also offered a shuttle service to and from the hotel to the weddding site. Very convienent however they only had room for 7 in the van during each trip and they only made two trips. Not the best odds of getting a ride, plus there was the fear of not getting a ride back.
August 27, 2013
Rated 4 out of 5 by Blondylex Great hotel at a great price
We were visiting Pleasanton for a wedding and this was the perfect hotel for our needs.
July 15, 2014
Rated 3 out of 5 by Sue66 hotel fine but difficulty with staff with checkin and checkout
The hotel was fine. The housekeeping staff was great. The staff at the desk were incompetant. I had reservations for two rooms for 5 nights. One night was regular rate, two wedding rates and the last two regular rate. I was told that I would have to check in and out three different times and get three different sets of keys & it confused them that I was paying for 2 rooms. I had to ask for the manager and she took care of it. On checkout I again had difficulty paying for two rooms. The credit card charges were correct but the receipts I received upon checkout were not.
March 28, 2012
Rated 4 out of 5 by Yaya Rachel and Ashley
My thanks to them both for going above and beyond...
July 14, 2014
Rated 3 out of 5 by JAJ1 Don't overlook the obvious
Please find a place other than the bathroom for the coffee maker, bottled water, ice bucket, et al. Food and drink products in the bathroom is revolting
July 11, 2014
Rated 1 out of 5 by SJB1110 Aggravating Stay
The hotel is older and has a smell in the hallways and rooms. I spent 4 nights nad have to have four sets of keys made...although the staff was polite, they did nothing to reimburse me for my troubles. If one thing had been offered to compensate me for my troubles I may left a happier guest - instead I am frustrated. Another thing that was upsetting was the "if you forgo housekeeping services" you will receive additional SPG points or gift certificates for selected resturants upon check out. BUT what they don't tell you is that the only restaurant on the "selected list" is their on site restaurant. Hmmm...I am checking out and before I rush off to my next thing let me spend time and money at your restaurant. What a scam.
September 16, 2013