Rated 3.6 out of 5 by 92
reviewers.
Rated 5 out of 5 by Silatu50 Hotel is in a very nice location
We went to an A's baseball game and the hotel is near the Bart station which made it very convenient and safe . looking to go to a Giants game next time
May 20, 2013
Rated 1 out of 5 by Jon1234 Front Desk Nightmare
I had more hassle dealing with the front desk than I did with the Airline and rental car company. Extremely rude frot desk staff and completely powerless to help me. I had unexpected business that meant I had to extend my stay one night. I called the front desk and was assured that they would take care of that for me. After a long day driving all over San Fran I get back to the hotel only to find that my room key had been deactivated. I then had to walk to the front office and ask what had happened. The front desk attendant said it shows that I checked out already and that the hotel was completely booked and they cannot extend my stay. I said I called the front desk that morning and was told it was no problem and they would take care of it for me. The rude front desk attendant said I sorry I won't extend your stay. I had to then ask for the Manager to come out and explain what happened. After she interrogated me about who I talked to and what time I called, she finally said. "well ok if you really did call down I will extend your stay for tonight." She made me feel like I was not honest but since she couldn't prove I was lying she had to relent and extend my stay. I am new to the area and have obligations that take me to the company HQ in Pleasanton twice a month. I will never stay at the fourpoint Sheraton again!
May 17, 2013
Rated 4 out of 5 by Werewolf First stay here went pretty well
The location was good for a trip that was a mix of business and personal.
We had some unfortunate misunderstandings regarding the "Green" service (not knowing the credits needed to be used separately and could not be applied to the hotel bill; how would we know?) and also conflicting information about restaurant hours. BUT the staff made it right, and we also enjoyed several of the staff very much. We'll return.
May 19, 2013
Rated 5 out of 5 by judytsr Not your usual Four Points
I usually stay at a different property in Pleasanton, but decided to try this hotel for the value. What a pleasant surprise! Agree with other reviewers re: even though it is an older property, the grounds are beautiful and it is truly a little oasis-- very quiet, and it met our needs. I am a loyal SPG member with Platinum status, and was given an upgrade to an executive suite which was extremely spacious, quiet, and comfortable; buffet breakfast at Faz was great. This hotel was so good that it will now become my go to place when I am in the area.
May 9, 2013
Rated 3 out of 5 by CWhite Average rooms, great pond area
Amazingly comfortable beds, room reminds of a Motel 6, hallways require updates, beautiful pond area in the center of the building.
May 9, 2013
Rated 4 out of 5 by Koolaid Hotel has some good features
Everything was clean, friendly staff, but the food in the restaurant could be better.
May 7, 2013
Rated 4 out of 5 by NoCal Housekeeping needs improvement
This hotel certainly met all of my business needs and was mostly clean and comfortable. Two areas need improvement, however. When I returned to my room at the end of the day, I noticed that housekeeping did not pick up or remove dirty towels from the bathroom. They also left the shampoo, conditioner, and shower gel containers in the bathroom completely empty. Also, in order to use the coffee maker, you have to unplug the refrigerator.
May 2, 2013
Rated 5 out of 5 by Micki Very Nice Experience.
So very glad for this choice
May 3, 2013