Rated 3.6 out of 5 by 161
Rated 5 out of 5 by awan123 Best Four Points hotel
Staff is excellent , always very helpful and pleasant. Above all feeling in hotel is very homely....
December 1, 2013
Rated 3 out of 5 by timperkins Noticed a decline in service
I stay here often. As an SPG Gold member, I'm normally offered a free drink or points on arrival. I wasn't offered that on this trip. The restaurant was not crowded yet the staff seemed to have a hard time handling it. Ordered a drink that was too sweet, bartender )who didn't know how to make the drink) said he would take it off the tab... he didn't.
Also, the hotel didn't email me my receipt. I used to get this automatically.
November 19, 2013
Rated 2 out of 5 by johnd Terrible Internet connection
I was at this hotel for 3 nights. On Nov 13 for the entire evening the internet was essentiall unavailable. I even went downstairs to connect via hard wire and it was so slow that i could not establish VPN. I called ibahn and they could not help. I had to get up at 4:30 AM when the internet finally worked.
The staff was great but not much they could do
November 17, 2013
Rated 5 out of 5 by Charles134 Lovely Hotel
This hotel is a lovely hotel in a convenient location. The rooms and facilities are very well appointed. The staff is pleasant and helpful. There are beautiful grounds with ponds, fountains, and large swimming pool.
November 18, 2013
Rated 4 out of 5 by Willi Points
I have stayed and paid numerous times but not points show up on my Starwood account. I give my Starwood number each time, but no credit. What gives?
November 16, 2013
Rated 5 out of 5 by Joshua33 Very good Hotel for most of people
Very happy with stay.
Did not get much benefit as gold member though.
November 11, 2013
Rated 5 out of 5 by Maggie69 Nice Hotel
The room was great and the food was awesome.
We would stay there again.
November 11, 2013
Rated 5 out of 5 by evelynp Excellent location
This hotel is so conveniently located to amenities. I found the staffs warm and responsive especially the housekeepers in my floor. My room was bright and airy but the bath tub plumbing was draining very slow. My schedule was packed and did not have time to report to Housekeeping but am sure, it will be taken cared of as they were attentive. Overall, I will go back and recommend to friends.
November 7, 2013