Rated 1 out of 5 by SpacemanSpiff From shrug to bad
I have made 5 stays at the hotel in the past month or so. During my first couple stays, the hotel appeared basic and I didn't think much of it. Then the last stay was bad-
1. My room had noisy guests on both sides and my sleep was bad. The bed had hair on it on the first night and had clearly not been cleaned thoroughly prior to my check-in
2. The air-conditioning was iffy and not cooling the room enough
3. I have signed up for the green choice on all my 5 stays and yet I have had 2 stays where points have not been rewarded.
4. I have had 2 stays where the folios were not emailed to me.
5. Food at the hotel restaurant is expensive and meh. On a busy night you're lucky if you get attended to within 30 mins of sitting at the table.
6. My room didn't have a refrigerator (which I had always had in the past few stays) and this was 85F-90F week. I was told that I had to pay $10 extra.
I have another reservation coming up next week. I will decide during that stay if I am ever coming back.
May 17, 2014
Rated 3 out of 5 by MI22 The hotel needs some improvements
It lack a private computer area which is really important for a business traveler, there were only two desks in front lobby. They had to do some painting right where I was sitting which became very unconfortable. The initial room given to me was gross, stain rug, and smelly. Staff moved me to a cleaner and nicer room at my request. The front desk staff was extremely helpful and very accomodating. The breakfast buffet was very good, one of the better ones I have seen from other hotels.
August 19, 2013
Rated 1 out of 5 by wsugocougs Won't be staying at this Four Points again.
This was my second stay at this hotel, and will likely be my last.
- decent rooms for a Four Points
- I booked a King room and got two queens. Why give me a choice if you're not going to give me the room I actually book.
- The night crew at the front desk is not very friendly. I also had to ask for my SPG amenities instead of them just giving them to me.
- I never received a bill under my door or via email.
- The breakfast is okay, but the service is non-existent.
March 1, 2013
Rated 3 out of 5 by M12345 comfortable hotel
no elevators - especially with bags and having back issues.
May 27, 2014
Rated 1 out of 5 by Eric71 Terrible experience
We booked two rooms for 3 nights here as part of a soccer group in town for a tournament. We did not have hot water two of the three days. There was a really loud pipe/HVAC issue all night the second night that we had to complain 3 times about. Finally we were moved rooms with out any luggage help or offer to compensate us on the bill. The bar was out of almost every beer on tap as well. We will be back in Pleasanton next year for the same tournament but not at this Sheraton.
July 22, 2013
Rated 3 out of 5 by TravelingToo Slept well
Positive: We slept well
Toilet dirty. I lifted up the toilet seat and there was BM underneath it.
Maintenance had to come and unplug the tub drain, because after turning on the shower, water filled up the tub about 3 inches. However, we give thanks for this being taken care of in a timely matter.
It would be nice to have a bottle water for both of us, but was told only one water bottle per room.
Room did not have a refrigerator. It would have been nice to have one.
September 5, 2012
Rated 3 out of 5 by WeeklyVisitor Fine hotel, Internet connectivity needs work
Overall, the hotel was fine and met expectations for a Four Points property. Two main improvement areas: (1) the Internet connectivity was horrible. The front desk sent the tech to my room and he reset two routers, but connectivity remained very spotty and ineffective. (2) a two story hotel with no elevator is a big pain for business travelers who live out of rolling suitcases.
Other than these two points, the hotel is comfortable and relatively attractive for a Four Points.
January 15, 2013
Rated 2 out of 5 by Sunshine04 Terrible Bed
Staff, facilities and room service was good. However, the room accommodation was terrible. It was a very uncomfortable bed; it was lumpy and was sagging in the middle. We woke up a few times during the night feeling very uncomfortable and our neck and backs feeling very sore. Air conditioning was too loud. I was very disappointed, especially considering for the price paid for the room. This experience did not live up to other Sheraton hotels that I have stayed at previously.
August 15, 2012
Rated 1 out of 5 by KBLAW Never Again
My wife and I stayed here for one night after a business event nearby. The room smelled like a used litter box, cold air blew from the HVAC system all night (outside temp was 30-40 degrees Fahrenheit), the door to bathroom would not stay open and there was no exhaust fan or vent so the bathroom was freezing and stayed steamy after a shower. The bedding (sheets/blanket) had holes and cigarette burns on it. Overall it was a terrible experience and I will not stay there again.
January 10, 2013
Rated 4 out of 5 by RogerFr No coffee in roon
Plz prep each room with coffee cups so we can make morning coffee
May 26, 2014
Rated 3 out of 5 by wedding11 Front desk staff
The front desk staff was not very friendly.
May 27, 2014
Rated 5 out of 5 by jim3927 Pleasanton Hotel
The grounds around the hotel are well kept allowing one to feel content when coming back from the days work.
Front desk staff is always friendly and willing to assist!
May 20, 2014
Rated 5 out of 5 by Dazeydaze1 Low key hotel In a nice garden setting
The only drawback is that the bathroom doors
Auto-close making it difficult to go back and forth. I had to use my suitcase to keep it open.
May 20, 2014
Rated 5 out of 5 by PV989 Awesome Hotel!!!
The Four Points was everything we imagined - clean, great service - great location - couldn't have been better...
Thanks to all the staff - you all ROCK!!
May 19, 2014
Rated 2 out of 5 by Urbi Needs improvement
The rooms are (very) old and clearly need improvement!
The door to my room jammed and it needed a kick to open. Cleaning service had a similar problem with it as I found my room WIDE OPEN when I returned at the end of the day. Unacceptable of course!
After reporting it to the reception they mentioned the compaint was passed along but NOTHING was done to fix it.
Worst hotel I've seen in a long time and should really not carry the Sheraton label.
January 25, 2014
Rated 3 out of 5 by Sunshinenov2013 Been there a few times
Overall, it's good, but a few compliant areas that could be fixed.
* Staff was two weeks new, didn't know where the workout facility was
* Cold days, breakfast had cold syrup and pancakes. Really, very cold syrup...?
* Cleaning staff always cleaning the front entrance area between 7:30am and 8:00, high traffic morning time, yellow signs everywhere that the floor is wet. Can they not wait until a non high traffic time?
Everything else was very nice.
December 21, 2013
Rated 2 out of 5 by Josephie what went wrong????
Bathroom can use a painting ,mold all over and calking was moldy too. pillows smelled like mold. outsisde grounds (bld 200) area dirty ,weeds no up keep. In service dishes sat outside a door foyr 2 days. Funny how the lobby and front hotel area are so clean and once you get to the rear, OUCH seems to be forgotten about -you dont think hotel guests see this????
Especially for rates, should be CLEAN.
parking area in back too litter, below standard.
August 26, 2013
Rated 4 out of 5 by becbec Excellent for the Price
Everything about our stay was very pleasing and comfortable. If we had any negative comments it would be about not being able to access the internet. It was the slowest connect we have ever encountered and once connected it would go in and out so if you need to have internet access you might want to stay elsewhere. One other problem was that the pool felt like you were in the hot tub. Not good if you swim laps but if you have kids then all right.
July 15, 2012
Rated 5 out of 5 by plateshopper Best night's sleep!
This hotel is an older property..but kept in very good shape. The rooms were spacious and the beds were amazingly comfortable! (...and I am very picky about the bed I sleep on).
I appreciate the style of this hotel. it's a two story bungalow style with beautiful grounds...a little oasis amidst a sea of corporate buildings. It was quiet, comfortable and felt very safe.
All the staff I encountered were top notch...not a grump in the bunch!
March 17, 2013
Rated 2 out of 5 by Ann12 Dissappointed
The hotel rooms are dated and did not look anything like the pictures on the internet. When I checked in they stuck me in the back of the hotel and I did not feel comfortable since it is in a industrial area and the room also had a connecting door to the next room. They were kind enough to put me in another room. In the morning the maid was knocking on my door at 7:00 am and then all the maids were outside my door having a conversation.
April 9, 2012
Rated 4 out of 5 by ssn5 Some great things and one not so great thing
Overall I would recommend this hotel because of the friendly staff, extremely comfortable bed and nice landscaping with trees and a little river. Very peaceful.
The only con was that my room smelled like smoke, so we had to open the sliding door and air it out. I'm sure I could have requested another room, but we were just too exhausted by that point.
They recognized my gold status at the front desk and were very gracious and helpful.
July 30, 2013
Rated 4 out of 5 by NoCal Housekeeping needs improvement
This hotel certainly met all of my business needs and was mostly clean and comfortable. Two areas need improvement, however. When I returned to my room at the end of the day, I noticed that housekeeping did not pick up or remove dirty towels from the bathroom. They also left the shampoo, conditioner, and shower gel containers in the bathroom completely empty. Also, in order to use the coffee maker, you have to unplug the refrigerator.
May 2, 2013
Rated 1 out of 5 by Alice Incompetent Staff
Had a mediocre experience at this hotel. Dropped off clothes for dry cleaning and they totally failed to get them cry cleaned - for someone on a business trip, that's very important. Upon checkin in, no apologies offerred and no resolution.
May 1, 2014
Rated 5 out of 5 by PPNV Great place to stay to reflect and rest.
As previous visit, an excellent hotel to stay. One issue was that reservations was made and confirmed for a single room with two queen beds. On arrival front desk clerk said their was no such rooms anymore available. After arguing with me she went to the night manager and immediately returned with a double queen bed room suddenly available. A bit annoying but problem was resolved. Unfortunately, no due compensation for the hassle.
May 26, 2013
Rated 3 out of 5 by timperkins Noticed a decline in service
I stay here often. As an SPG Gold member, I'm normally offered a free drink or points on arrival. I wasn't offered that on this trip. The restaurant was not crowded yet the staff seemed to have a hard time handling it. Ordered a drink that was too sweet, bartender )who didn't know how to make the drink) said he would take it off the tab... he didn't.
Also, the hotel didn't email me my receipt. I used to get this automatically.
November 19, 2013
Rated 5 out of 5 by Jerry1977 Repeat Guest
Four Points by Sheraton is ideal for a quick getaway. The rooms are spacious. The hotel has a beautiful lagoon amongst the heated pool and hut tub, There is a descent gym for a quck workout. My room had a balcony which was prefect for a warm Summer's Night. For a quick cocktail or meal, Fez's Restaurant is on site, and as a repeat guest, the location right off the freeway makes the the hotel a perfect quick getaway from the city.
September 16, 2013
Rated 4 out of 5 by Chad44 Staff was great
The Staff went above my expectations. Dropped us off via the hotel shuttle and picked us up after dinner, great experience. The pool was great as well.
Two items for improvement
1) Some of the grounds, the outside part of the restaurant was not very well maintained and seemed to be a break area for employees.
2) The gym didn't open until 6am. I was standing in the hallway stretching from 5:40 - 6am waiting for a time to go off.
August 6, 2012
Rated 1 out of 5 by Powers EXTREMELY DISAPPOINTED!
Upon arriving to my room after a long day, the television did not work. I went to call the front desk button on my phone didn't work. When I finally got through I was told the maintenance person was leaving on his break and it would be 20 minutes or so before he could get to my room. The cords from the T.V. were strung across the room and plugged into the side of the desk. It looks very tacky for a room advertised as stylish. I ordered room service. It arrived relatively quickly however the "steak" Kabob did not even look like steak (it was made of ground meat) and was one solid piece, not pieces of steak like you might expect in a typical wood fired Kabob. All this might have been acceptable except the rate for the room was $249. I stay in the Bay Area often and have never paid this much for a hotel. The room, service and amenities should have been top notch!
October 28, 2013
Rated 5 out of 5 by Devenz77 Excellent Value and Service
We were in town on business and so pleasantly surprised at the quality of our stay. Excellent value, nice grounds, and excellent service. The bed was very comfy and we loved having a little patio for use outside our sliding glass door. We ordered room service and the food was excellent, Fettuccine Monte Carlos, yum. Great job Starwood and 4-Points, you are the only hotel chain we will utilize from now on. Kudos.
June 30, 2013
Rated 4 out of 5 by Werewolf First stay here went pretty well
The location was good for a trip that was a mix of business and personal.
We had some unfortunate misunderstandings regarding the "Green" service (not knowing the credits needed to be used separately and could not be applied to the hotel bill; how would we know?) and also conflicting information about restaurant hours. BUT the staff made it right, and we also enjoyed several of the staff very much. We'll return.
May 19, 2013