Rated 4 out of 5 by Cocoa916 Nice hotel
Comfortable hotel in a convenient location. Nice breakfast buffet. No elevators to the second floor. Very good overall!
September 29, 2013
Rated 4 out of 5 by Emil Room Service was confused and late
We ordered the Continental Breakfast one morning and had trouble understanding the form left in the room. Did it mean that all the items (Danish, Croissant, Toast, Muffin etc) were included if you ordered the breakfast? Or were you supposed to choose one or ???
Please look at the form and make your own conclusions.
The service was also late
May 28, 2013
Rated 5 out of 5 by hyperdream Nice garden style hotel.
I've stayed here three times and I've scheduled a fourth stay for an upcoming business trip. The staff is friendly, efficient, and on one occasion went above and beyond to sort out a payment issue.
The rooms are well kept. I enjoy the fact that every room has a balcony.
My only criticism is that it appears there aren't mini-fridges in every room.
January 3, 2013
Rated 3 out of 5 by leds1969nova disappointing second visit
this was our second trip to this hotel and it left us less than satisfied. housekeeping didn't get around to us until 5pm everyday when we would have liked to be getting ready for an evening out. we were not recognised at all as spg memebers during checkin. after those impressions we steered clear of the staff so as not to be disappointed further.
September 4, 2012
Rated 4 out of 5 by Traveler234 Comfortable beds
This hotel has the most comfortable beds I've found. Unfortunately, the rooms do not have microwaves or refridgerators which are nice to have since they do not offer a complimentary breakfast. I did appreciate the staff informing guests with untamed children they would have to keep them out of the halls and quiet after several complaints.
May 28, 2013
Rated 5 out of 5 by Campos64 Great Stay
Booked the stay at the last minute after another chain messed up my reservations. I arrived 3 hours early and was able to get in my room immediately. I also requested a ground floor room when checking in and got that as well. Room was clean and comfortable, Lovely grounds. A very nice stay.
Would stay again if the opportunity presents itself.
October 25, 2012
Rated 5 out of 5 by jdscal interesting check-in
this is a first time occurance. we have stayed there many times. i book the reservation and my wife checks in. this time they would not allow it unless they got me on the phone to 'authorize' it.
i can see the issue but she is on the account with SPG. i guess i need to try to figure out how to make the reservation in both our names?
May 26, 2013
Rated 5 out of 5 by Travelcrisma Had a positive experience
The front desk welcomed me with good customer service, The hotel room was clean, comfortable and up to date. The entire place was peaceful with serene landscapes. The pool was great. Restaurants and shops were close by and convenient. I stayed there 2 nights and had a positive "staycation" experience. Thank you.
July 15, 2013
Rated 5 out of 5 by kimmikens Resort at a Four Points!
The courtyard in the middle of the grounds and backdoor patios for all rooms gave this hotel the feel of a resort hotel! If I tried real hard I could imagine myself at the Westin Mission Hills in the desert. Everything was wonderful and the food was delightful! Luis at the restaurant was exceptional and the overall experience was a delight!
November 19, 2011
Rated 2 out of 5 by Josh This is a very old property
This is not what I expected from SPG the hotel is a very old property that needs a lot of work. The plumbing leaked in the bathroom, the halls and rooms smelled like floor a floor cleaner product. The beds were good. The kitchen does not ipen untill 6:30 AM but they were 10 minutes late the day I stayed there.I will not stay here again.
February 14, 2013
Rated 5 out of 5 by jdscal clean, friendly and reasonable price
good location. clean rooms, comfortable beds and friendly staff
September 29, 2013
Rated 3 out of 5 by Teddlet Clean, comfortable room
Check in was quick, though the front desk clerk was lack luster. Most of the lights in the room were those weird blue florescent color, kinda like staying in a Sci-Fi movie. But the bed was comfy and the room was clean and well appointed otherwise. We basically just showered and slept there a couple nights so it was fine for us.
August 15, 2012
Rated 3 out of 5 by bookend This hotel has good potential
The grounds are beautiful and hotel has much potential. Had trouble checking in due to a broken water pipe. The service in the restaurant was very slow and not very knowledgeable about menu. Our room had a big leak in the bathroom faucet. Step it up a notch and it would be great!
July 29, 2013
Rated 4 out of 5 by behappy Beautiful grounds
This hotel has a lovely garden and pool setting. The buildings are only 2 levels and surround the garden. It is a very relaxing setting. Also, great for families to play on the lawn. Most rooms have a small balcony or lanai area.
August 26, 2013
Rated 5 out of 5 by AaronC This Hotel is great
the room clean, neat and the bed is comfortable; the stuffs are friendly and the pool is nice. front desk April she is good.
September 16, 2013
Rated 2 out of 5 by rd87 Nothing Special for SPG Gold
The hotel was a typical Four Points hotel. The pool area is great and the location worked fine for us. We weren't offered anything special as SPG gold members and the rooms were ground floor with no patio. The hotel didn't appear to be full at all, but an upgrade wasn't discussed or offered.
July 1, 2013
Rated 5 out of 5 by rikk61 comfortable and friendly
Our room was clean and very comfortable. We enjoyed our stay very much and the staff was exceptional. We will stay again our next time to Calif.
September 9, 2013
Rated 5 out of 5 by BiggRobb wONDERFUL POOL, EXERCISE ROOM, LANDSCAPING
Hotel keeps facilities clean and in good repair. The landscaping of the inner courtyard areas is wonderful and makes a patio breakfast a relaxing experience. A+++ for keeping the pool at a comfortable temperature. Far too often hotel pools are too chilly to enjoy, but not this one! Courteous staff.
July 14, 2012
Rated 4 out of 5 by Beegs63 Nice "perks" for Leisure and Business Traveler
Very comfortable room. The biggest benefit to me was the lovely balcony overlooking the gardens/fountains. It was very serene and relaxing. I was able to keep my slider open and work all day in my room and feel as if I was in a tropical resort! :)
Thank you for a productive and relaxing stay!
November 3, 2012
Rated 5 out of 5 by Kenk Beautiful Hotel & Grounds
This is a very attractive hotel. The grounds are garden-like. It is very serene walking around the grounds. A great change from standard hotels where you just get a room.
The rooms are spacious and very comfortable. The breakfast buffet at Faz is very good and the personnel very attentive.
February 1, 2013
Rated 3 out of 5 by Macpac Poor housekeeping
The first night we had NO housekeeping.
Returning late from a wedding we had to call and wait for fresh towels.
There are 3 servings of coffee. Most hotels and STG have 4 or more.
The grounds are attractive and well kept. The pool seemed to have some mold on sides.
Great special rate.
August 16, 2012
Rated 5 out of 5 by Aleie Best stay
My experience here was outstanding.. the staff the rooms the quality exceeded my expectation... thanks for making my vacation remarkable...
September 3, 2013
Rated 2 out of 5 by Ryan30 Four Points Pleasanton
The grounds are pretty with the courtyard in the middle, but the fitness room is pretty horrible, seems like nothing more than a walk-in closet that a few machines were thrown into. I couldn't get the internet to work the 4 days I was there. No club lounge or complimentary breakfast.
March 17, 2013
Rated 4 out of 5 by JennyE58 Positives and Negatives
Great Happy Hour, nice pool/spa/garden, adequate rooms with microwave/frig. The fitness center is always full at 6-6:45am. It would only take one more room and a few more machines to make this work. The wireless internet is 54mbps REALLY? It's time to upgrade the wireless routers!
July 23, 2012
Rated 3 out of 5 by Concerned22 Room Cleanliness
On one day, my room had no toilet paper and then it wasn't cleaned on another day. I had to continue to go to the front desk to ask for towels,etc. and this was disappointing. I also had difficulty navigating the area and finding places, etc.
July 15, 2013
Rated 4 out of 5 by jim3927 Great landscaping
Front desk staff very friendly and professional
September 16, 2013
Rated 5 out of 5 by DKP7 This hotel is a great place for Business Travellers.
The grounds are well maintained and quite beautiful. Very nice quite hotel. I like the refrigerators and microwaves so I can cook for myself. I travel somewhere almost weekly so it is nice to feel at home. The pool is especially nice and is large enough to swim laps for exercise.
January 26, 2013
Rated 2 out of 5 by joepa Horrible View
I was put in room 654, and the view from the Window was gross.. I can't believe they couldn't find a way to clean this area. It included a used Bed, car parts, hose roll, maintenance basket.. Unacceptable for a SPG location..
July 22, 2013
Rated 4 out of 5 by CraigLAA Fun place for a gathering
Overall it was a good time.. Did have a few issues with the staff during breakfast and at the reunion.. The bartender sampled a few and didn't expect the cash only at the bar.. All good
August 12, 2013
Rated 4 out of 5 by Kams Great, as always!!
We love the convenient location. The pool area is just right for almost everything. Hot tub -- wonderful. Beautiful courtyard to stroll around in. Everything we love about a Starwood property.
This trip, great front desk service!!! Very patient with all my requests!
August 19, 2012