Rated 3 out of 5 by Alvena4 Didn't do a thing for me
The room was average. The carpet was filthy. Expected better for the price.
July 25, 2014
Rated 4 out of 5 by Joopi408 comfortable stay
great place to stay in Pleasanton, Ca. Comfortable room with 2 queen beds and a small balcony, everything was what I was expecting and front desk was very helpful (considering I was checking in at midnight), could use fridges in rooms though....
July 20, 2012
Rated 5 out of 5 by BlueSky77 Friendly, helpful staff...
The front desk clerks were very welcoming and friendly at check in and check out.
The garden setting in the pool area was very nice.
We enjoyed the large sized whirlpool / hot tub, and the availability for early morning access.
April 22, 2014
Rated 3 out of 5 by Concerned22 Room Cleanliness
On one day, my room had no toilet paper and then it wasn't cleaned on another day. I had to continue to go to the front desk to ask for towels,etc. and this was disappointing. I also had difficulty navigating the area and finding places, etc.
July 15, 2013
Rated 4 out of 5 by pleasantonjack summer event
Nice place and close proximity
July 28, 2014
Rated 2 out of 5 by Classof63 Disappointed!
Attended a 50 Year Classs Reunion. Room was excellant. Bar & Restaurant serve slow and buffet breakfast terrible. Event dinner was very good but drink prices crazy. $9.00 for a vodka, soda and splash of juice. Sould have ordered a martini.
September 30, 2013
Rated 4 out of 5 by Kaimi Fitness Center hours inadequate
Fitness center does not open until 6 am; this is very limiting for a business traveler with all-day meetings. Most hotel fitness centers are now open 24x7.
June 27, 2014
Rated 4 out of 5 by RWS55 Wonderful, responsive staff
I stay here nearly every week and the staff service and attentiveness is consistently great -- from front desk, to wait staff, to housekeeping and maintenance too.
June 20, 2014
Rated 2 out of 5 by Clif1 Unpleasant experience
We arrived late during the night. There was no SPG recognition and no room upgrade. The room smelled like old, there was dust in all the furniture and bathroom floor was dirty. Poor customer service. Overall very negative experience.
September 15, 2012
Rated 4 out of 5 by Blondylex Great hotel at a great price
We were visiting Pleasanton for a wedding and this was the perfect hotel for our needs.
July 15, 2014
Rated 2 out of 5 by NeedMyWifi Fix the WiFi
WiFi was very unstable in the 600 building (furthest out from the lobby). Poor selection of TV channels. Lights burned out in room. No heat in bathroom and it gets really cold. Free breakfast was ok but coffee was weak and lukewarm.
March 9, 2013
Rated 3 out of 5 by PMilley Solid, but some areas need improvement
Nice outside look and feel and beds are nice, but some areas need improvement like front desk customer service, reservations, noise, and customer issue responsiveness.
June 14, 2014
Rated 4 out of 5 by behappy Beautiful grounds
This hotel has a lovely garden and pool setting. The buildings are only 2 levels and surround the garden. It is a very relaxing setting. Also, great for families to play on the lawn. Most rooms have a small balcony or lanai area.
August 26, 2013
Rated 4 out of 5 by SpgFan Hotel great; restaurant poorly managed
We loved our room and the beautiful grounds and the pool. We had two problems. At check in, I was given a room with a king bed instead of two queens. It was a pain to drive my car to the closest entry, only to find that the room given to me was not what I requested. I had to walk back with all my luggage and two restless kids to request a room with two queens. At least she apologized. The other problem was with the Faz restaurant on site. Really poor service from the waiter, but we can tell he was doing his best because there were two large groups. Taking our order 40 minutes after we sat down, then taking another 30 minutes to prepare the food without even bringing bread and water was inexcusable. We expect at least the manager to come out to explain or help out. Should have been all hands on deck. I'm a manager and when my staff is jammed, I step in to help. Shame on restaurant management for letting the wait staff get burned like that. There were five tables in our section, and we were all complaining about the poor service. Thank God the food was yummy.
April 29, 2013
Rated 2 out of 5 by joepa Horrible View
I was put in room 654, and the view from the Window was gross.. I can't believe they couldn't find a way to clean this area. It included a used Bed, car parts, hose roll, maintenance basket.. Unacceptable for a SPG location..
July 22, 2013
Rated 5 out of 5 by Charles134 Lovely Hotel
This hotel is a lovely hotel in a convenient location. The rooms and facilities are very well appointed. The staff is pleasant and helpful. There are beautiful grounds with ponds, fountains, and large swimming pool.
November 18, 2013
Rated 2 out of 5 by MSG101 Substandard SPG Property
This property needs a lot of work in every respect starting with the front desk staff--Very disappointing in every respect
June 26, 2014
Rated 4 out of 5 by TRex65 Comfortable and convenient
I stay at this hotel often when visiting friends and doing business in the East Bay. It is consistently comfortable, clean, pleasant and conveniently located to wine tasting, entertainment and sporting events.
July 18, 2012
Rated 4 out of 5 by Yaya Rachel and Ashley
My thanks to them both for going above and beyond...
July 14, 2014
Rated 5 out of 5 by DDandB Fantastic
A great place for a quick stay...welcoming and safe. It met all of our needs.
July 7, 2014
Rated 4 out of 5 by Flyer1 Business stay
Good hotel. A little challenging since the buildings are all disconnected but it does have a nice courtyard.
June 27, 2014
Rated 5 out of 5 by jim3927 Pleasanton Hotel
The grounds around the hotel are well kept allowing one to feel content when coming back from the days work.
Front desk staff is always friendly and willing to assist!
May 20, 2014
Rated 4 out of 5 Our favorite local getaway
Thanks to the great weather in Pleasanton, Four Points has become our default mini-vacation location. The pool, the bar, and the peaceful garden all add up to the perfect place to escape for a day or two.
March 25, 2013
Rated 3 out of 5 by cargal Hotel is very nice
Our check in was not the best experience we've had. However, when we checked out Phyllis was the one to help us and she was and always has been GREAT
June 5, 2014
Rated 5 out of 5 by Yakima01 Enjoyed our stay!
The Hotel was very close to the Birthday Party we were attending.The room was very clean and the Bed was so comfortable we didn't want to leave! The staff was very helpfull and The hotel was very quiet.
October 24, 2012
Rated 4 out of 5 by johngaltandassociates stayed here 30 times
as always, this hotel is VERY comfortable and the staff are friendly. Food at the FAZ is dependable. The showers are always an issue though. Heads too low. Curtains too short. Beds are the best!
January 21, 2014
Rated 5 out of 5 by Glady61 Hotel has great features
My stay was excellent. Staff met requested needs. Pool side room, friendly staff excess to high way perfect. I travel on business and will be staying here every other month when working in area.
January 19, 2013
Rated 5 out of 5 by PV989 Awesome Hotel!!!
The Four Points was everything we imagined - clean, great service - great location - couldn't have been better...
Thanks to all the staff - you all ROCK!!
May 19, 2014
Rated 4 out of 5 by VNessA Great pool area!
I was surprised at how outdated the rooms looked. My room seemed very 70s style, however the Faz restaurant was very nice and staff were exceptional. The pool area was great, very peaceful.
July 18, 2012
Rated 5 out of 5 by Deli45 Very Happy with this hotel
I arrived over 3 hours before the check in time and the staff happily checked us in early. The room was clean and comfortable. No complaints. Nice property with a friendly, helpful staff!
September 23, 2013