Four Points by Sheraton

Four Points by Sheraton Pleasanton

  • 5115 Hopyard Road
  • Pleasanton,
  • California
  • 94588
  • United States
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Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to check into the hotel.

Rated 3.6 out of 5 by 185 reviewers.
Rated 5 out of 5 by Pleasanton Revisited A return to the Four Points in Pleasanton was as expected a pgood experience. Good rooms, services and leisure facilities. We will be back! November 4, 2012
Rated 3 out of 5 by Average rooms, great pond area Amazingly comfortable beds, room reminds of a Motel 6, hallways require updates, beautiful pond area in the center of the building. May 9, 2013
Rated 3 out of 5 by Smooth Customer Experience Free & easy parking, helpful and pleasant front desk staff, comfortable room, and a smooth exit. What else do you need! January 29, 2013
Rated 4 out of 5 by Hotel was up to what i expected Hotel was great. The bathroom shelving is such a great plus! Restaurant next door a plus. July 3, 2013
Rated 4 out of 5 by Good as usual We have stayed her twice now with no problems or problems that were easily handled by Rachel. Will stay again. December 6, 2012
Rated 5 out of 5 by garens Great place for a get together like at a resort August 13, 2013
Rated 5 out of 5 by Excellent Hotel I try to stay at this hotel everytime I visit the Dublin area. Very nice facility with an excellent staff! January 12, 2013
Rated 4 out of 5 by Startwood Stay 8/11/12 Perfect price point, super clean, great bed, gorgeous pool area, gorgeous grounds. Needs FREE breakfast. August 15, 2012
Rated 3 out of 5 by December 2012 stay Motel structure, old and tired. It needs an update. The breakfast was below Sheraton standards. December 19, 2012
Rated 4 out of 5 by Hotel has some good features Everything was clean, friendly staff, but the food in the restaurant could be better. May 7, 2013
Rated 3 out of 5 by Shuttle Service I asked a shuttle service pickup from Pleasanton downtown, and waited almost an hour ... July 8, 2012
Rated 4 out of 5 by It was a great stay It is really a calm hotel if you want to have a peaceful stay and the bed is amazing December 3, 2012
Rated 5 out of 5 by hotel was very comfortable hotel was very comfortable and convenient and the staffmost helpful and friendly August 3, 2012
Rated 4 out of 5 by great facility Faz restaurant and lounge very good -- nice environment and great food. January 24, 2013
Rated 5 out of 5 This hotel had a great front desk staff. The hotel was very clean and the staff were very helpful. Very happy :) December 28, 2012
Rated 4 out of 5 by Good Location Facilities are better than comparable competitors with good location. December 29, 2011
Rated 3 out of 5 by No Room Service No Room Service was provided. No Body cleaned room for four days. March 8, 2013
Rated 4 out of 5 by Great Courtyard The court yard is very impressive and the lobby looks nice too. July 31, 2012
Rated 1 out of 5 by Poor service and old facilities Poor service and old facilities on this hotel. No recommand. December 12, 2011
Rated 2 out of 5 by Ms Hotel was old staff indifferent. Very disappointing. December 16, 2012
Rated 4 out of 5 by Staff Staff was awesome and the food was really good November 1, 2012
Rated 5 out of 5 by Comfy Beds! Bed was about as comfortable as they come. January 14, 2013
Rated 4 out of 5 by Nice hotel Very nice Hotel, I would stay here again. August 1, 2012
Rated 5 out of 5 by Exceptionally Professional Staff I have always been treated well here. February 23, 2013
Rated 5 out of 5 by Very Nice Experience. So very glad for this choice May 3, 2013
Rated 3 out of 5 by A few issues Popped Up We've stayed at the Sheraton Four Points Pleasanton, Calif. no less than four times. It's one of our favorite places and it's always been great. That's why this time, a few things needed attention-none of them so problematic that they would stop us staying again. First, the hotel offers room service and that's not something we do very often, so we thought we'd treat ourselves. We filled out the menu in our room and hung it on our door. Next morning, the menu was indeed gone--but breakfast never came. When I finally called the room service number, I was told that they never received our menu-never heard of our order. They were at this point backed up and ordering would have taken more than 30 minutes. We declined. Either someone stole the menu off the door (unlikely since the building is locked from the outside-unless another guest purposely stole our menu--why? Or the security guard charged with the task didn't do what he was supposed to--or the restaurant staff simply didn't want to do it. Whatever. It made for an unhappy morning. In addition, the room, while overall acceptable, had a few pieces of trash lying around from a previous guest that apparently the cleaning service missed. It's a little thing--but it makes you feel something like, "well, what else did they miss?" Also, the spa next to the pool--a real draw at this property, didn't work properly. The water was hot--but the jets didn't work and so basically, it was an outdoor bathtub. So-we'll probably stay again, but to be quite frank-if several of these little things show up again, we'll have to reconsider. July 29, 2013
Rated 2 out of 5 by Disappointing Visit I checked in on Saturday evening around 10 pm for a 2 night stay. I had reserved a King NS and upon check in, I could sense that there was a problem with the reservation. The front desk representative was nice enough but she wanted Ashreen (her supervisor) to take a look at the reservation. Ashreen checks on the computer and tells me that they will be putting me in a 2 double NS. I asked her what happened to the King and she informed me that the hotel was overbooked. They would be able to accommodate our king request for the night but would have to move us the next night. I opted to stay in the 2 doubles to avoid having to move. After my keys were given to me, I asked the front desk gal if they offered complimentary breakfast to their platinum members and she informed me that I could either choose breakfast or points. Ashreen stepped in quickly and offered me a complimentary breakfast for the trouble that I experienced at check in which I appreciated. I just wish that the the gal who assisted would have known to offer that to me rather than having Ashreen step in. After all, an inconvenience is an inconvenience. Upon entering our room, I noticed that the table where the alarm clock was, was not cleaned properly. There were obvious oil stains on the table top which I had to clean. I did call the front desk to alert them of the lack of cleaning in the room. The next night we returned back to our room at approximately 7 pm and upon entering our building (#400), there was a strong scent of marijuana in the hallway leading to the rooms and the hallways were drenched with the scent. Given that I am allergic to smoke and I have a child with me, among OTHER reasons, I immediately called downstairs to alert them of the situation. I'm not sure how this was handled but within 45 minutes, the smell had disappated. The hotel should really make a point to have security roam the buildings to check for such activity. It certainly does not make for a pleasant stay for the guests who no not partake in such activities and who have young kids. Lastly, while being in our room the last night, I had the pleasure of killing about 8 gnats in a period of 30 minutes. Given that it was our last night there and at this point, I was a bit over our stay at hotel, I did not bother to call the front desk to share yet another complaint. The restaurant staff is very nice and attentive and although the front desk staff is courteous, I would hope that they would be more accommodating to the guests, platinum or other, without having the guests inquire as to the benefits of having member status. September 3, 2013
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