Rated 1 out of 5 Front Desk Nightmare
I had more hassle dealing with the front desk than I did with the Airline and rental car company. Extremely rude frot desk staff and completely powerless to help me. I had unexpected business that meant I had to extend my stay one night. I called the front desk and was assured that they would take care of that for me. After a long day driving all over San Fran I get back to the hotel only to find that my room key had been deactivated. I then had to walk to the front office and ask what had happened. The front desk attendant said it shows that I checked out already and that the hotel was completely booked and they cannot extend my stay. I said I called the front desk that morning and was told it was no problem and they would take care of it for me. The rude front desk attendant said I sorry I won't extend your stay. I had to then ask for the Manager to come out and explain what happened. After she interrogated me about who I talked to and what time I called, she finally said. "well ok if you really did call down I will extend your stay for tonight." She made me feel like I was not honest but since she couldn't prove I was lying she had to relent and extend my stay. I am new to the area and have obligations that take me to the company HQ in Pleasanton twice a month. I will never stay at the fourpoint Sheraton again!
May 17, 2013
Rated 5 out of 5 by judytsr Not your usual Four Points
I usually stay at a different property in Pleasanton, but decided to try this hotel for the value. What a pleasant surprise! Agree with other reviewers re: even though it is an older property, the grounds are beautiful and it is truly a little oasis-- very quiet, and it met our needs. I am a loyal SPG member with Platinum status, and was given an upgrade to an executive suite which was extremely spacious, quiet, and comfortable; buffet breakfast at Faz was great. This hotel was so good that it will now become my go to place when I am in the area.
May 9, 2013
Rated 3 out of 5 by CWhite Average rooms, great pond area
Amazingly comfortable beds, room reminds of a Motel 6, hallways require updates, beautiful pond area in the center of the building.
May 9, 2013
Rated 4 out of 5 by Koolaid Hotel has some good features
Everything was clean, friendly staff, but the food in the restaurant could be better.
May 7, 2013
Rated 4 out of 5 by NoCal Housekeeping needs improvement
This hotel certainly met all of my business needs and was mostly clean and comfortable. Two areas need improvement, however. When I returned to my room at the end of the day, I noticed that housekeeping did not pick up or remove dirty towels from the bathroom. They also left the shampoo, conditioner, and shower gel containers in the bathroom completely empty. Also, in order to use the coffee maker, you have to unplug the refrigerator.
May 2, 2013
Rated 5 out of 5 by Micki Very Nice Experience.
So very glad for this choice
May 3, 2013
Rated 4 out of 5 by SpgFan Hotel great; restaurant poorly managed
We loved our room and the beautiful grounds and the pool. We had two problems. At check in, I was given a room with a king bed instead of two queens. It was a pain to drive my car to the closest entry, only to find that the room given to me was not what I requested. I had to walk back with all my luggage and two restless kids to request a room with two queens. At least she apologized. The other problem was with the Faz restaurant on site. Really poor service from the waiter, but we can tell he was doing his best because there were two large groups. Taking our order 40 minutes after we sat down, then taking another 30 minutes to prepare the food without even bringing bread and water was inexcusable. We expect at least the manager to come out to explain or help out. Should have been all hands on deck. I'm a manager and when my staff is jammed, I step in to help. Shame on restaurant management for letting the wait staff get burned like that. There were five tables in our section, and we were all complaining about the poor service. Thank God the food was yummy.
April 29, 2013
Rated 3 out of 5 by Traveler Services
The internet connection didn't work and no one can help until next day. Tissue in tissue box ran out and house keeping couldn't deliver one until after we checked out!
April 21, 2013