Rated 4 out of 5 by cabailey Good, solid SPG property
Clean rooms, beautiful grounds, convenient to 580/680 interchange & BART. My only complaint is that the room I got didn't seem to be a Platinum upgrade and there wasn't any water. First time I've seen that at any Four Points. The hotel wasn't full at all, so I would have expected a slightly better room. However, this is a solid property and I would absolutely stay here again. The room was very clean, the bed was great and there was a nice patio overlooking a beautiful garden. Plenty of parking and close to lots of shopping.
March 6, 2014
Rated 4 out of 5 by Frankey Unmade Room
Arrived at 11:30PM, Wednesday, 3/5. Assigned a room and when I entered it it was apparent it was unmade, dirty towels, ironing board out, unmade beds, trash on the desk, etc.
When I called the front desk they did assign a new room and had the security guard bring the new keys.
March 7, 2014
Rated 5 out of 5 by jansen Very nice and helpful staff
I had to check out early and due to some technical details, it took more effort than I thought to make the change. The staff and manager were there to help taking care of it and made sure everything was okay. Thank you so much and I would definitely stay there again.
March 5, 2014
Rated 2 out of 5 by Pleasonton022014 Staff was unresponsive to problems
I tried for two days to have an internet access problem addressed, including half an hour on the phone with IT. Everyone had a different explanation as to why I could not connect in my room, but could in a coworkers room with the same computer. Cleaning staff did not come at all one day. When I requested coffee packets and towels, they brought coffee, but no towels. Additionally, when I arrived, the thermastat indicated a repair person was needed. The repair person did arrive quickly, but the indicator was on again a day later.
February 21, 2014
Rated 1 out of 5 by lance13 The Hotel was not clean
This holtel was a mess and needs to be upgraded. They need to spend more time upgrading the inside vs. the grounds on the outsid which were very nice.
February 20, 2014
Rated 5 out of 5 by xman16trs Grand Features Great Setting
Great resturant and Park Like setting.
The Staff at the front desk is great and the resturant was awesome. I recommend to all
February 17, 2014
Rated 5 out of 5 by kimmikens jacuzzi closes at 10pm :(
This hotel is slightly reminiscent of a desert resort. Except ... a little less... for starters, there are no ducks in the courtyard and no golf course. It really does have a cool courtyard and the 1st floor rooms open into it with a little patio area. The pool and jacuzzi are awesome but it all closes at 10pm and you can't get into the area until 6am. So that sucks. But as for the price to value ration, it's very good here. It's a Four Points so you can't expect the coolest hotel stay ever, but you can expect a nice night and great customer service. Also, the restaurant staff are great and the continental breakfast is awesome!
January 31, 2012
Rated 2 out of 5 by TomNow Bad Customer Service
It's unfortunate that SPG only has two hotels in this area seeing as their are a lot of big names headquartered here.
Workout room - It's tiny.. real tiny and only opens at 6am. This makes no sense, there's no one that is there to manage it so why not leave it open 24 hours? If it's a noise thing then how about re-enforcing the walls with sound dampening material?
Staff - Not friendly at all and very blunt. You're a number and they are just pushing you through.
SPG Recognition - This is laughable. No special privileges for SPG Ambassador. There's no lounge, the least you could do is offer better breakfast than just continental... for only 1 night? Really?
The Good - The rooms are fairly decent and large, plus it's a place to stay
Bottom-line - It's like they don't appreciate SPG members because there's only 2 hotels in the area. Terrible customer service and even worse facilities make this a hotel that needs some major changes. But they probably won't do anything because they have this area on lock down. It's stays like this that might force me to go to another hotel chain.
March 22, 2012