Rated 5 out of 5 by awan123 Best Four Points hotel
Staff is excellent , always very helpful and pleasant. Above all feeling in hotel is very homely....
December 1, 2013
Rated 3 out of 5 by timperkins Noticed a decline in service
I stay here often. As an SPG Gold member, I'm normally offered a free drink or points on arrival. I wasn't offered that on this trip. The restaurant was not crowded yet the staff seemed to have a hard time handling it. Ordered a drink that was too sweet, bartender )who didn't know how to make the drink) said he would take it off the tab... he didn't.
Also, the hotel didn't email me my receipt. I used to get this automatically.
November 19, 2013
Rated 2 out of 5 by johnd Terrible Internet connection
I was at this hotel for 3 nights. On Nov 13 for the entire evening the internet was essentiall unavailable. I even went downstairs to connect via hard wire and it was so slow that i could not establish VPN. I called ibahn and they could not help. I had to get up at 4:30 AM when the internet finally worked.
The staff was great but not much they could do
November 17, 2013
Rated 5 out of 5 by kimmikens jacuzzi closes at 10pm :(
This hotel is slightly reminiscent of a desert resort. Except ... a little less... for starters, there are no ducks in the courtyard and no golf course. It really does have a cool courtyard and the 1st floor rooms open into it with a little patio area. The pool and jacuzzi are awesome but it all closes at 10pm and you can't get into the area until 6am. So that sucks. But as for the price to value ration, it's very good here. It's a Four Points so you can't expect the coolest hotel stay ever, but you can expect a nice night and great customer service. Also, the restaurant staff are great and the continental breakfast is awesome!
January 31, 2012
Rated 5 out of 5 by Charles134 Lovely Hotel
This hotel is a lovely hotel in a convenient location. The rooms and facilities are very well appointed. The staff is pleasant and helpful. There are beautiful grounds with ponds, fountains, and large swimming pool.
November 18, 2013
Rated 4 out of 5 by Willi Points
I have stayed and paid numerous times but not points show up on my Starwood account. I give my Starwood number each time, but no credit. What gives?
November 16, 2013
Rated 2 out of 5 by TomNow Bad Customer Service
It's unfortunate that SPG only has two hotels in this area seeing as their are a lot of big names headquartered here.
Workout room - It's tiny.. real tiny and only opens at 6am. This makes no sense, there's no one that is there to manage it so why not leave it open 24 hours? If it's a noise thing then how about re-enforcing the walls with sound dampening material?
Staff - Not friendly at all and very blunt. You're a number and they are just pushing you through.
SPG Recognition - This is laughable. No special privileges for SPG Ambassador. There's no lounge, the least you could do is offer better breakfast than just continental... for only 1 night? Really?
The Good - The rooms are fairly decent and large, plus it's a place to stay
Bottom-line - It's like they don't appreciate SPG members because there's only 2 hotels in the area. Terrible customer service and even worse facilities make this a hotel that needs some major changes. But they probably won't do anything because they have this area on lock down. It's stays like this that might force me to go to another hotel chain.
March 22, 2012
Rated 5 out of 5 by Joshua33 Very good Hotel for most of people
Very happy with stay.
Did not get much benefit as gold member though.
November 11, 2013