Rated 3 out of 5 by Western I've never been downgraded before
I booked a large suite, as I came with my family. When checking in, we were told that the large suite was given to another party, but they were giving us a lake-view suite with two queen beds. That sounded OK, as they also slightly lowered the rate we would pay. I had to run to work, so I left the keys with my wife and left. In the evening, I was surprised to find that we got a regular-size room with two beds (though the lake view was indeed nice :-)
I have never been downgraded before, and certainly did not expect to be downgraded at a Starwood property.
I had neither time nor energy to argue with the front desk at that point, but I doubt I'll be coming back to this property.
April 14, 2014
Rated 5 out of 5 by mc1970 people make the difference
Front desk staff are very knowledgeable, pleasant and efficient.
July 31, 2013
Rated 3 out of 5 by Curlycue Disappointed
At time of booking, called hotel directly then was put through to a central reservation line, which the person did not know much about the hotel and its procedures. Could not answer my questions. Then upon arrival, was told the pool area was closed for renovations. That was one of the reasons we booked this hotel. I could have been told that at reservation time. As well, we were then notified that we had to pay for parking, which again I could have been informed about at time of booking. The hotel was comfortable, room was good but there needs to be not as much secrecy but more customer service.
May 20, 2013
Rated 2 out of 5 by Gomexico Disappointed
We stayed at this hotel for a special family week-end away. The staff at the counter was professional and polite, all went well with check in. The building itself seemed somehow really worn down, the carpet was in terrible shape. The pool and hot tub were broken during our stay, which was a huge deal. This was the most important feature my kids were looking forward too. The beds were comfortable, nice sheets and so on. There was an old sheet of paper in the room outlining the room service options with a smear of ketchup on the back. This place generally feels like the Sheraton put some nice comforters on the bed and then walked away. There was a foul argument in the hallway overnight. We would stay elsewhere next time.
May 6, 2013
Rated 2 out of 5 by NM10 I can't believe that I paid $300 for that
We booked in for a weekend in September, but only suites were available. That is fine, but the accomodations were spartan and the room was no bigger than a nice sized room at any other hotel, except that it had a wall separating it into two areas. Moreover, the main bed was a double (they tried to tell me it was a queen - but that was not possible).
I was astounded that they felt they could charge $300 for that. Next time I will stay at a marginally worse place for half the price.
October 16, 2012
Rated 3 out of 5 by Marcus Good location
The hotel is located in downtown Kingston near the waterfront and about 10 minute walk from Queens University. It is also within walking distance to several excellent restaurants so it is in a very good location. The FourPoints Kingston is a good business hotel- clean,functional with an excellent location but not luxurious so I don't understand why anyone would leave a negative review expecting a luxury experience. The staff are friendly and the amenities are what one would expect for a Four Points. The thermostat doesn't work well and the rooms are not well insulated so the rooms will be a bit cold in the winter.
November 28, 2014
Rated 3 out of 5 by Jussi75 Expectations met on a award stay
We stayed at this hotel on an award stay on our way from Boston to Toronto. This was our first stay in a Four Points hotel and it met the expectations. The only problem was a very noisy party in the room next to ours. At the check out the front desk promised to comp the parking for the inconvenience which was a very nice gesture, although I'm still waiting for the final confirmation on this since my credit card is showing the charge.
July 19, 2012
Rated 5 out of 5 by Wings1 Enjoyed our stay
Although we were only in Kingston for one night, we truly enjoyed our stay at the Sheraton Four Points. The room offered a wonderful view of Confederation Basin and Lake Ontario. It was comfortable and clean. When I accidentally locked my room key in the room, the front desk staff accompanied me to the room and opened it for me without hesitation. I would recommend this hotel.
July 10, 2014
Rated 5 out of 5 by Verona Wedding Weekend
The Four Points Kingston was a delightful experience and added to the wedding we attended. The staff were extraordinary in their responsiveness. The setting is beautiful. The food was delicious. The overall ambiance of the hotel is excellent. The location is wonderful with so much to see and do within walking distance of the hotel. Treat yourself....you won't be disappointed.
July 10, 2014
Rated 5 out of 5 by kashsid Consistenly Excellent
I have been staying at this hotel for the past 15 weeks and have been consistently pleased with my stay. The staff have been accommodating, friendly, and prompt.
I don't write reviews online but I have to say the staff and service are excellent for value.
My recommendations for this hotel are based on my experience as opposed to not recommending certain aspects.
July 4, 2014
Rated 4 out of 5 by CHRIS99 STAY AT YOUR HOTEL
WE TRULY ENJOYED STAYING AT YOUR HOTEL.. CLOSE TO RESTAURANTS AND GREAT VIEW OF THE LAKE. CLEAN ROOM AND CONFORTABLE BED AND PILLOWS.
THE ONLY COMPLAINT I HAVE IS FRONT DESK WAS A BIT SNOBBY.. NOT FORTCOMING WITH INFO. HAD TO PRY IT OUT OF THEM.. CUSTOMER SERVICE COULD BE A TAD WARMER.
POOL WAS CLOSED WHICH SHOULD OF BEEN POSTED ON THE WEBSITE.
May 16, 2013
Rated 5 out of 5 by Peko1977 Wonderful hotel!
Excellent location in historic Kingston. Front desk, chambermaids and restaurant staff very friendly & helpful. Our sleep was so comfortable we're getting a set of those wonderful pillows! Will go back to stay and recommend others to do so. Thank you for helping to make a long weekend wonderful.
July 28, 2014
Rated 1 out of 5 by Mike97 My evening stay.
I am sorry to say that I was completely disappointed with my stay at your hotel. I was not told ahead of time that your hotel was under renovations and we were visiting town for a volleyball tournament. All the boys were looking forward to an evening swim after a long drive and again we were not told ahead of time that the pool was unavailable. We were also not told ahead of time of your parking and that there was additional cost. Also due to the renovations, we were unable to access the elevator at our parking level and had to carry our luggage down a flight of stairs to access the elevator. Finally upon leaving, the warning of the floors unavailable on the elevator had been removed leaving me to believe we could access P1 only to have the doors open and be all taped off and not able to exit the elevator. I hope your renovation goes well, but in the meantime, I would advise you tell your potential guests of the inconveniences, I experienced. Thank you.
January 13, 2014
Rated 3 out of 5 by sensin6 this hotel has a good location
Great Hotel, good location , friendly staff,
unfortunately the pool was closed, had I known I would have stayed elsewhere.
I have young children and we choose this hotel for that reason. I feel that we should have been notified ( e-mail is very easy) and given the option. I understand that things happen in life. Thanks
May 13, 2013
Rated 5 out of 5 by Partitura Best hotel in Kingston
My top choice for a stay in Kingston for many years now. Only drawback is availability when a conference comes to town. I had to suddenly stay longer, and they couldn't accommodate me, but did their best.
Parking is an issue with a conference, and is not available sometimes, but you might get charged.
September 16, 2012
Rated 5 out of 5 by dccv1 The best place to stay in Kingston
This hotel is well located in downtown Kingston, close to the waterfront, restaurants and shopping.
Front desk staff are friendly and accomodating. The rooms are very comfortable and in general the hotel is quite quiet. The restaurant serves high quality food.
No better place to stay in Kingston.
September 10, 2012
Rated 2 out of 5 by ryan071724 Hotel a big disappointment
I stayed at your hotel this past weekend for my son's basketball tournament and checked in with my friend. At check in we were told that we were not all on the same floor although this was requested back in February with Krysten who guaranteed 13 rooms all together. Then we were told that our rooms had no fridge or microwave which once again was requested in advance. After some fighting with the front desk we were given these items but note that us along with a couple other families were given this although it notes on the hotel website that these items are standard. You are a top name hotel and you don't even have fridges and microwaves in the room. This is crazy. When we arrived one elevator was not working and then the parking garage elevator started up as well. I had expected way better service knowing that this hotel is a Sheraton hotel. I would definitely not recommend this hotel to anyone in the future based on my experience and the many experiences I heard from other people in the elevators etc.
May 26, 2014
Rated 2 out of 5 by King2012 DISAPPOINTED!
We checked in for one night only as we were visiting someone at Kingston General Hospital. We had to pay $14 for hotel parking, the restaurant was closed and the extractor fan in our bathroom was out of service - not the standard you would normally expect from a Sheraton!
September 12, 2012
Rated 5 out of 5 by St1en Nice place to stay in Kingston
Very warm welcome, friendly staff and a plus : fresh water and cookies offered! Lobby is pleasant. Great and clean rooms, good beds, quiet, location near restaurants and center. Parking facilities, not expensive.
July 23, 2014
Rated 3 out of 5 by Me1234 Good location
We had a nice stay. Room was clean and tidy. Probably not as "fancy" as we had expected it to be, but the location was really great. We were able to walk around old Kingston at night knowing that the hotel was just steps away when we decided to end our days activities.
One huge problem with the room was the fact that there was no fan in the bathroom to eliminate steam after showering. We also found the air conditioning unit to be noisy and it kept us awake when it would turn on throughout the night.
Need more kleenex in the room, not just in the bathroom. We also were disappointed that there was not a small fridge in the room because we were travelling and had our juice and pop with us. Also, we had to go to another floor searching for an ice machine for our cooler. Not convenient.
The pool and workout room were not as good as we expected, so we didn't use those. Overall, the location is the selling feature for this hotel. If that's what you are looking for, you'll be happy. If you want more of a luxurious stay, book somewhere else.
August 18, 2012
Rated 5 out of 5 by Travelperson74 Great place to stay
I stay at 4 Points often for business travel. I've always been happy with the service, the room, the restaurant and the other ammenities.
July 7, 2014
Rated 5 out of 5 by Soccer1234 Excellent Stay
Thank you Troy and Jordan for all of your hospitality. We had a wonderful stay and will definately be back again.
July 7, 2014
Rated 4 out of 5 by Paul123 Great location, facilities could use some work.
The location and staff at this hotel are great. The rooms themselves, however, need some improvement. Specifically,
- I found that the pillows provided are too thin. I needed 3 pillows to match the one I use at home.
- The rooms are very poorly lit. There seemed to be these "dark spots" that were always around even when all the lights were on. I kept looking for more lamps or light switches. The lighting used doesn't brighten up the room enough.
- While not part of the room, I'd have the same comment about the hallways- way too dark.
Overall, though, when you consider the location and the staff I'd recommend this hotel for shorter stays.
June 4, 2012
Rated 3 out of 5 by Maria123 Stuffy-needs better air ventilation
Musty smelling room with stale air. Better air circulation needed. Air conditioner was loud. No fan in the bathroom.
June 4, 2012
Rated 4 out of 5 by DisappointedMom Floating away
The room was great. Reception was about as brusque as it could be without actually being rude. No asking if we needed a map, if we knew the area, nothing. Basically, credit card, here are you keys.
The pool was a disaster. The liner had come off and been pulled down at two of the four rounded corners and there was a lot of water under the liner. We book hotels based on a pool being available as that is a huge draw for my children. The hot tub was out of service and the dirty towel hamper was overflowing and spilling onto the floor. Upon telling reception - they sounded suprised about the pool?? It surely didn't happen overnight.
March 17, 2013
Rated 3 out of 5 by Seasonedtraveler64 Starting to look tired
I can always tell when a hotel is getting tired when you see marks on the walls in the hallways. This is a sign that standards are starting to slip. From the lobby to our hotel floor I could see the marks and dirt on the walls. A good hotel stays on top of these things so that guests don't notice. This to me is a reflection of the hotel standards. Our room was clean but our shower was not good. The grout in several tiles was discoloured or had been poorly repaired. I stay in five to seven hotels every year and the ones that are the best are the ones who are always staying on top of every little detail. I would stay there again but will voice my concerns immediately.
August 26, 2013
Rated 4 out of 5 by elaine1 reservation dilema
My Son and I stayed the Sheraton in Kingston Waterside during the University Tour day. There was a error in our reservation and we were only booked for the Friday evening. The hotel was at full capacity however Luke and his assistant worked on it allowing us to stay on for Sat. evening. Thank you to both of you. We look forward to our next stay at the Sheraton.
December 2, 2014
Rated 3 out of 5 by QFootball1 Is it fair to criticize a comped room?
On checking in, first key didn't work, got 3 replacement keys - none of which worked, got a new room and the key worked. The next day after breakfast went back to the room and the key didn't work. As the old Mayor of Kingston used to say, #notgood.
Room was at 60 degrees when I checked in - raised the thermostat to 72, then 74, never could get it warm though the fan was on.
At breakfast in Sizzlers, waited for over 10 minutes to get any service - then had to get up from the table and get my own menu and order coffee from the guy behind the bar. To be fair, once I had ordered, the food came pretty quickly and as ordered.
Question - why are the hotel guest parking spaces at the bottom ofthe parkade with all the spaces closer to ground level reserved for City of Kingston employees - shouldn't it be the other way around if you are in the hoteling business, not the parking business?
Regarding the required field for primary purpose of travel, where do funerals go? There should be a none of the above choice, or other.
December 3, 2014
Rated 5 out of 5 by Wayne51 This hotel offers a home away from home.
We were very pleased with our accommodations. We especially appreciated the complimentary breakfasts. The location of the hotel allowed us to visit many shops and enjoy the scenic history of Kingston. We will be back. Thank you!
December 4, 2014
Rated 3 out of 5 by DavidB62 On the decline
I have stayed at this hotel several times. While they finally have wifi in the rooms, it does not work very well and had to delete all browsing history before I could connect my IPad and even then it would not stay connected. The housekeeping was also lacking as a significant amount of last guest's hair on bathroom floor and balcony glass so dirty you could barely see through it. Despite having 2 guests, housekeeping only provided one bottle of water each day. The location is great and the only StArwood Hotel in Kingston so I will stay again, but hope they address the cleanliness and wifi issues.
September 8, 2012