Rated 3 out of 5 by QFootball1 Is it fair to criticize a comped room?
On checking in, first key didn't work, got 3 replacement keys - none of which worked, got a new room and the key worked. The next day after breakfast went back to the room and the key didn't work. As the old Mayor of Kingston used to say, #notgood.
Room was at 60 degrees when I checked in - raised the thermostat to 72, then 74, never could get it warm though the fan was on.
At breakfast in Sizzlers, waited for over 10 minutes to get any service - then had to get up from the table and get my own menu and order coffee from the guy behind the bar. To be fair, once I had ordered, the food came pretty quickly and as ordered.
Question - why are the hotel guest parking spaces at the bottom ofthe parkade with all the spaces closer to ground level reserved for City of Kingston employees - shouldn't it be the other way around if you are in the hoteling business, not the parking business?
Regarding the required field for primary purpose of travel, where do funerals go? There should be a none of the above choice, or other.
December 3, 2014
Rated 4 out of 5 by elaine1 reservation dilema
My Son and I stayed the Sheraton in Kingston Waterside during the University Tour day. There was a error in our reservation and we were only booked for the Friday evening. The hotel was at full capacity however Luke and his assistant worked on it allowing us to stay on for Sat. evening. Thank you to both of you. We look forward to our next stay at the Sheraton.
December 2, 2014
Rated 3 out of 5 by Marcus Good location
The hotel is located in downtown Kingston near the waterfront and about 10 minute walk from Queens University. It is also within walking distance to several excellent restaurants so it is in a very good location. The FourPoints Kingston is a good business hotel- clean,functional with an excellent location but not luxurious so I don't understand why anyone would leave a negative review expecting a luxury experience. The staff are friendly and the amenities are what one would expect for a Four Points. The thermostat doesn't work well and the rooms are not well insulated so the rooms will be a bit cold in the winter.
November 28, 2014
Rated 1 out of 5 by thriks Stay away from this place !!!
Stayed for two nights in two rooms and was very disappointed with the whole stay .to start with I booked both rooms with lake view, stayed in the 5th floor with a lake view but most of the view is blocked by a big condo in the middle we could only see the lake from the sides. Asked for a room change and FD said all rooms have the same view.
Rooms were little bit noisy from upper floor sounds like we were close to a gym or a pool. My wife had a exam at hotel dieu and wanted a quite room with a nice water view, and my parents came with us to enjoy there week end damn didn’t it went wrong
Ordered room service for breakfast and they told me 20 mins with in about 5 mins had to call them back to change something’s in the order for my parents but said its already made and ready to deliver and can’t do anything now (I guess it was my fault )
Worst part –I told FD that I will be checking out at 4PM they said its fine .My wife’s exam ended little late and got to the hotel around 3.55PM when we return I went to FD told the give me extra 10 mins to grab our stuff from the room and to freshen up before driving to Toronto and said NO problem ,when I went back the room it was locked and couldn’t open it, there was a house keeper next door cleaning asked her and she said that she already cleaned the room and we can’t access it anymore. I was like we had our stuff in there where are they? I Then she was like Oh wait a min and brought our stuff from some where
When my parent’s went in to their room they already push their stuff to a side and were cleaning it.wow we stayed for two days, paid over $1000 and you guys can’t give us 10 mins to get our stuff? Horrible, rude, very bad customer service and felt a very unsafe place. How can they be this bad to their guest’s
This is one of the horrible stays that we have ever stayed never expected this to happen at a Sheraton. I was so angry and ask FD why they had to move our stuff and vacant it he had no answers and apologized. We felt like we got kicked out at the end of the stay saying like your time is up get out now.
Do not treat your guest like this!!!!!
October 29, 2014
Rated 2 out of 5 by LR37 Hotel in Disrepair
Sorry guys but despite excellent staff there are some serious issues at this hotel. I was there for the Queens IRC program and found my room to be in disrepair with wallpaper pealing off the walls, worn carpet and moldy bathroom tile grout. While the Queens IRC event was executed very well, the powdered egg breakfast was absolutely disappointing. Please, please, use real eggs. While poor hotel coffee is not uncommon, the coffee supplied to our event was so bad that even the guest speakers made mention of it. Very watered down and a disappointment to the students who badly needed an energy jolt. The majority of the food was otherwise not bad. For a hotel that hosts many business and school events you would expect to have a good wifi connection. This was a point of contention among all the students (who are industry professionals). Most of us had to connect back with work in the evening and found this difficult.
October 27, 2014
Rated 3 out of 5 by Lynn38 Parking
Was expecting a grand hotel as people told us that it's a great and fancy hotel and that we will love it. I found the room average nothing fancy at all, no fridge or even a free breakfast with your stay considering the rates for the room but we did get a free bottle of water. But that's not what I was upset about it was that for a high quality hotel you should provide parking for your guests at no charge. I had no idea that it was extra til I got home and looked at my email receipt. I have been to cheaper hotels that provide the same quality of room and they provide parking for their guests free of charge. Maybe you should rethink this as your guests should get free parking.
October 27, 2014
Rated 3 out of 5 by natssid Great sleep and service, subpar food and AIR QUALITY
I was here for a conference and was impressed with the staff and had a fantastic sleep...the combination of the mattress and pillow quality was key.
As an asthmatic, I had to increase my use of puffers unless I had a window open anytime I was in my room. The conference food...especially the breakfast...was not great.
October 26, 2014
Rated 3 out of 5 by Scarlett2013 Dirty balcony
Previous guests use the balcony for smoking and spilling drinks. I love a king size bed so Queen doesn't do it anymore. The staff are excellent though and are very responsive to any requests.
October 2, 2014
Rated 5 out of 5 by SEASONS GOOD EXPERIENCE
EXCELLENT EVENT - GOOD FACILITY
September 29, 2014
Rated 2 out of 5 by AliPumpkin1 Dated Rooms, Great Location
Disappointing for a Star-wood Preferred Location. In dire need of updating, no fridge in rooms (needed for medication), bathroom lacking, mold in grouting/missing, toilet low for senior, bathroom floor dirty, air/heat fan very noisy (turned off system to sleep), sent both menu items back to kitchen on first night (cold food, empty restaurant?). My husband and I stayed here often in the past, decided to come with my daughter for a long weekend getaway for the Queen's Bader Opening Gala, not how I remember the hotel and would not stay at this location again unless improved.
September 26, 2014
Rated 2 out of 5 by Tom231 Not the besr in the area
there are better hotels with wattyerfron and better svice for the value
September 22, 2014
Rated 4 out of 5 by NBJR Very good hotel
Clean comfortable and well situated. Beautiful bathroom. Excellent staff. Room needed TV reception to be repaired and for the desk chair to be replaced. Other than that a perfect stay
September 1, 2014
Rated 4 out of 5 by Flashie Great location
the hotel was great. I really liked the setup of the bathroom.
August 31, 2014
Rated 4 out of 5 by lanbro Service and Hardware
Staff were generally friendly and courteous. Rooms were well maintained except for the ventilation system. The fan was noisy and the temperature control did not function properly during my last stay. I reported the problem that the fan was running non-stop when it was in auto setting. The problem was not cleared during my last stay.
August 28, 2014
Rated 1 out of 5 by rinker unhappy
missing furniture,ripped wallpaper,plastic glasses,dirty windows,and the reason we would not return would be the mould in the shower.we would have asked to change rooms but we didn"t use shower until the mourning.wasn:t just a little bit of mould,it was alot!best part of room was the comfortable bed.Girl at front desk was unresponsive to our complaints other than to thank us for making her aware.I worked for the keg for 20 years and if a staff member didn:t get a manager after a complaint ,she would haqve to answear for it!cheers jamie b white room 507
August 26, 2014
Rated 4 out of 5 by RTD8450 No More Trivago. And Back to Starwood
In previous dealing with SPG, and therefore their hotels, I was left completely dissatisfied. This past weekend, due mostly to my dawdling, and attempts to save money since my "points" hotels were full, I chose Trivago, and then the 4-Points Kingston. The process bounced me off to another, unknown accumulator, who took my money but whose confirmation and reference numbers COULD NOT be referenced via the Starwood website. Several weeks of angst ensued, but we showed up midday the 22nd, were greeted with a smile and all-things-are-in-order by Duty Manager Luke. The room was fine, his attitude both upon check-in and check-out was exemplary. As a SOLE result of him, Trivago will never again be used, and I will forget the previous awful dealings with the chain. Kudos to him.
August 25, 2014
Rated 3 out of 5 by Inga An Average Hotel
I was expecting more from this hotel in terms of wear and tear and cleanliness (stains in the bathroom and 2 dead bugs/moths on the curtain). I was also not expecting to have housekeeping knock and walk into our room at 9 a.m. when check-out is 12 pm. (I was later told the card must be placed on the door to avoid this, but as most hotels don't require that, I think it should be made known). Front desk staff were friendly and accommodating.
August 22, 2014
Rated 4 out of 5 by Mick9999 Great location
Great location - needs some updating
August 22, 2014
Rated 2 out of 5 by CFI2014 Housekeeping
The hotel is dirty and needs a thorough clean. The staff are friendly and obliging. The sofa and carpets are grubby and dirty and the sofa bed is pin thin - not for sleeping
August 21, 2014
Rated 5 out of 5 by Peggs Best night's sleep
Your pillow is the best that I have ever had in a hotel! It was the perfect combination of softness, support and squashableness. It matched the comfort of my European down pillow at home. The mattress and bedding were wonderful and best of all - the window opened so that we could control the temperature of our room without the noise of a heat pump and enjoy fresh air. This was my sixth hotel this year but I got my best nights' sleep with you.
August 19, 2014
Rated 4 out of 5 by Michelle1919 Great location
This was a quick 2 day stop in Kingston as part of a 2 week vacation throughout parts of Ontario. We primarily chose this hotel for the location, and weren't disappointed. It was very convenient for restaurants, tourist attractions, and just to be able to take a relaxing walk around the core. Great for capturing the city's history, shopping and culture.
The staff were exceptionally courteous, and friendly. Our room was looking a little dated and worn, but was clean and comfortable.
August 17, 2014
Rated 5 out of 5 by Sandee416 Restaurant is awesome!
The food in the hotel restaurant is fantastic. Friendly, courteous staff. Clean rooms. Always love the amenities.
August 16, 2014
Rated 3 out of 5 by Alyssa18 Hotel needs some renovations
The overall appearance (i.e., carpets, flooring, etc) needs an overhaul. The rooms were adequate but very noisy at night. I did not get a good night's rest. The ventilation systems if very noisy. The girl at the front desk did not guide us to the elevators and I felt a little lost at first having to find my way on my own. The gentleman booking in someone else later did guide the people he was working with.
August 12, 2014
Rated 4 out of 5 by johnof Very pleasant surprise indeed
Prior to my stay I had read of some reviews of the hotel that were less than I have come to expect for a Sheraton hotel.
I received a couple of emails prior to my visit with recommendations and invites to contact the hotel manager with any special needs. I did so and the staff were very helpful and courteous.
On arrival Luke greeted us, booked us in and ensured that we had everything we needed, which was a little above and beyond.
The room was very clean and comfortable, it was quiet and we had a great nights sleep. Check-out was very straightforward as you would expect.
During our stay I asked Luke and staff for advice on local restaurants and bars, general for the evening and a specific location I was looking to visit for breakfast. The staff knew exactly what we wanted and the recommendations were excellent just adding to our visit to Kingston.
I am happy to recommend the hotel and equally if not more important, the staff.
August 12, 2014
Rated 5 out of 5 by Thommy Relaxing stay!
We had a very relaxing stay in beautiful historic downtown Kingston. Our room overlooking the lake and old downtown was perfect! We enjoyed relaxing walks, open air patios, music and great food.
August 11, 2014
Rated 4 out of 5 by stacia3582 nice and comft
Great location downtown by the water. Lots of restaurants around. Comfy beds!
August 11, 2014
Rated 3 out of 5 by Justaverage Just an average hotel
Room was very clean. Nice that parking was extended to 5:00 even though we had checked out. No fridge in room. No exhaust fan in bathroom. Elevators small and slow. Lot of congestion between underground parking elevator and hotel elevator and front desk. At one point only 1 front desk clerk on while people waiting.
August 9, 2014
Rated 4 out of 5 by RetiredBuddies Perfect Location
This location is wonderful, everything in walking distance. Staff was very informative. We ended up having to leave early due to a death in the family. I was overwhelmed with the thought of getting home to the Philadelphia area (six hour ride). The front desk (I only remember Jordan) were very kind, pulled everything together and I was grateful for not being charged the two nights cancelled. Thanks for everything.
August 8, 2014
Rated 5 out of 5 by Brane52 Great location
We've been to Kingston many times and this is the first time we stayed at the Four Points by Sheraton. The staff were friendly and made us feel very welcome. We had booked a room with two queen size beds, but upon arrival were upgraded to a suite at no extra charge. This made our stay even more comfortable.
August 8, 2014
Rated 4 out of 5 by boots35 a so so hotel
was surprised that for the price there was no breakfast. and in our bathroom, 704 the grout was missing from many of the tiles around the side of the tub. this could cause the hotel at lot of mold, remodeling and I'm surprised that it had not been fixed before. We did tell the front desk and the repair man who happened to be there at the time. those at the front desk were super though.
August 7, 2014