Rated 4 out of 5 by NaccAAA Girls Soccer Tournament Weekend
Great location in the heart of it all. Rooms are clean and staff are very friendly and they even have free Wi-Fi in the rooms and didn't even charge us for a fridge which is amazing compared to other hotels.
July 8, 2014
Rated 4 out of 5 by Bikers Would like to say thank you to a staff member -
We'd would sincerely just like to thank 'Ed" on your staff, who was the Night Audit Supervisor on the overnight shift from June 20th to June 21st.
We had a lot of trouble with the room next door and noise in the middle of the night. Ed went out of his way to try to setlle them, and when it was impossible, to accommodate us and help us get back to sleep so that we could depart on our journey home the next day.
Ed's assistance kept us at the hotel that night, as part of us sincerely considered leaving for home at 3 in the morning when the neighbours wouldn't be quiet.
June 23, 2014
Rated 5 out of 5 by Impressed2012 Great staff!
I was served by a guy named Luke. He was probably one of the most helpful, efficient and hospitable people I've ever encountered in a hotel. I am a business traveller so I usually use the hotel simply for the bed and a bit of TV, but Luke makes suggestions about hotel facilities and the city that makes the stay enjoyable. The staff is what makes me come back again and again. keep up the good work!
September 18, 2013
Rated 4 out of 5 by Murph8888 Treated very well as always
I keep coming back to the Four Points because of the great location and the tremendous treatment I get from the staff on every visit. The only complaint I have is that on 2 recent visits got into the shower only to learn the shower gel dispenser was empty.
July 5, 2014
Rated 1 out of 5 by Jbattle2 Poor Facility
Nice location. Staff pleasant, although not outgoing.
I have stayed in a few Four Points and found them to be quite nice but this hotel was most disappointing. Tired, dreary, bland decor, felt like I was staying in a hospital room! Or perhaps a college dorm circa 1980 that had never been redone? Room was damp and at one point had been smoked in. Perhaps we were on what used to be a smoking floor. Would have asked to be moved but we were busy. If our stay was longer than 1 night would have found an alternate hotel.
No Wi-Fi? No fridge or microwave? Noisy A/C. Our room was clean enough but very tired and worn looking. Definitely in need of more than just a minor makeover.
We used SPG points to book this so it was low cost for us but I would have been furious had I paid the normal rate. A quick check revealed they charge usually 180$-200$ per night on weekends for our room. Ludicrous! I would suggest avoiding this one. Certainly not what we expected.
August 15, 2012
Rated 2 out of 5 by ryan071724 Hotel a big disappointment
I stayed at your hotel this past weekend for my son's basketball tournament and checked in with my friend. At check in we were told that we were not all on the same floor although this was requested back in February with Krysten who guaranteed 13 rooms all together. Then we were told that our rooms had no fridge or microwave which once again was requested in advance. After some fighting with the front desk we were given these items but note that us along with a couple other families were given this although it notes on the hotel website that these items are standard. You are a top name hotel and you don't even have fridges and microwaves in the room. This is crazy. When we arrived one elevator was not working and then the parking garage elevator started up as well. I had expected way better service knowing that this hotel is a Sheraton hotel. I would definitely not recommend this hotel to anyone in the future based on my experience and the many experiences I heard from other people in the elevators etc.
May 26, 2014
Rated 5 out of 5 by mc1970 people make the difference
Front desk staff are very knowledgeable, pleasant and efficient.
July 31, 2013
Rated 4 out of 5 by Brenda53 Great Location
We always enjoy staying here when we visit Kingston. We enjoy the location and convenience of staying in this area. The only problem that we experienced was with the keys to enter the room and to exit the garage. We could not exit the garage, and had to go to the desk to get the card swiped again. the same thing happened with our room.
June 30, 2014
Rated 3 out of 5 by Curlycue Disappointed
At time of booking, called hotel directly then was put through to a central reservation line, which the person did not know much about the hotel and its procedures. Could not answer my questions. Then upon arrival, was told the pool area was closed for renovations. That was one of the reasons we booked this hotel. I could have been told that at reservation time. As well, we were then notified that we had to pay for parking, which again I could have been informed about at time of booking. The hotel was comfortable, room was good but there needs to be not as much secrecy but more customer service.
May 20, 2013
Rated 3 out of 5 by Canadianmojo needs an update
The location and service were great. The pool needs to be cleaner and so does the carpet in the room we stayed in.
Overall, this hotel needs to be updated. Some new carpet, paint and funiture would go a long way.
June 30, 2014
Rated 4 out of 5 by jim2948 In the heart of downtown Kingston, with very good amenities
We had a great stay in downtown Kingston at the Four Points by Sheraton. The room was clean, the bed comfortable, and our breakfast the next morning was excellent. Great service. too.
June 30, 2014
Rated 5 out of 5 by boatlover Enjoyable
A nice pleasant hotel - good location.
June 30, 2014
Rated 2 out of 5 by Gomexico Disappointed
We stayed at this hotel for a special family week-end away. The staff at the counter was professional and polite, all went well with check in. The building itself seemed somehow really worn down, the carpet was in terrible shape. The pool and hot tub were broken during our stay, which was a huge deal. This was the most important feature my kids were looking forward too. The beds were comfortable, nice sheets and so on. There was an old sheet of paper in the room outlining the room service options with a smear of ketchup on the back. This place generally feels like the Sheraton put some nice comforters on the bed and then walked away. There was a foul argument in the hallway overnight. We would stay elsewhere next time.
May 6, 2013
Rated 2 out of 5 by Displeased2014 In Need!
This hotel is lacking in "common" amenities like a fridge in the room (microwave would have been nice, but we won't push it). Room and hotel looks dated/run down and both need improvements. Signs outside with the hotel name aren't fully functional. The convenient thing about this hotel was the proximity to the downtown and being able to walk everywhere.
June 24, 2014
Rated 4 out of 5 by Terry2012 Room amenities
The coffe is great.
We only had one bottle of water instead of two
June 26, 2014
Rated 3 out of 5 by latour Average Accomodations
Nothing especially good about the hotel.
Parking arrangements need to be made known to guest before they arrive.
June 25, 2014
Rated 5 out of 5 by SpyderMoto Above and Beyond
Perfect hotel! Centrally located, beautiful town, great amenities, overall a wonderful stay. Staff even went above and beyond when one of our motorcycles wouldn’t start. Thanks for everything.
June 23, 2014
Rated 5 out of 5 by Tiny Great Get-Away
Friendly efficient accomodating staff!!!!
Cleanliness and comfortable room
June 23, 2014
Rated 4 out of 5 by JandT1311 This hotel has great features
downtown and easy walking distance. Parking underneath. great room and views
June 23, 2014
Rated 3 out of 5 by Jeevies28 Great location for downtown Kingston
Difficult to get a restful sleep-the bed was quite firm and we both woke up sore in the morning after tossing and turning through the night trying to find comfort.
Otherwise, the room was clean and the hotel well located for visiting Kingston for business or pleasure.
June 20, 2014
Rated 2 out of 5 by NM10 I can't believe that I paid $300 for that
We booked in for a weekend in September, but only suites were available. That is fine, but the accomodations were spartan and the room was no bigger than a nice sized room at any other hotel, except that it had a wall separating it into two areas. Moreover, the main bed was a double (they tried to tell me it was a queen - but that was not possible).
I was astounded that they felt they could charge $300 for that. Next time I will stay at a marginally worse place for half the price.
October 16, 2012
Rated 4 out of 5 by FoothillsBob In room coffee very good
Stayed 4 nights in June 2014. Restaurant very good, especially breakfast. Quiet, comfortable. Front desk staff very helpful, notably with some faxes I had to send.
June 20, 2014
Rated 3 out of 5 by Jussi75 Expectations met on a award stay
We stayed at this hotel on an award stay on our way from Boston to Toronto. This was our first stay in a Four Points hotel and it met the expectations. The only problem was a very noisy party in the room next to ours. At the check out the front desk promised to comp the parking for the inconvenience which was a very nice gesture, although I'm still waiting for the final confirmation on this since my credit card is showing the charge.
July 19, 2012
Rated 5 out of 5 by Dani1123 Great location!
Great location! We received an upgrade to a suite with a view of the water and the market. Within walking distance of shopping and restaurants. Staff was friendly and courteous.
June 17, 2014
Rated 1 out of 5 by Mike97 My evening stay.
I am sorry to say that I was completely disappointed with my stay at your hotel. I was not told ahead of time that your hotel was under renovations and we were visiting town for a volleyball tournament. All the boys were looking forward to an evening swim after a long drive and again we were not told ahead of time that the pool was unavailable. We were also not told ahead of time of your parking and that there was additional cost. Also due to the renovations, we were unable to access the elevator at our parking level and had to carry our luggage down a flight of stairs to access the elevator. Finally upon leaving, the warning of the floors unavailable on the elevator had been removed leaving me to believe we could access P1 only to have the doors open and be all taped off and not able to exit the elevator. I hope your renovation goes well, but in the meantime, I would advise you tell your potential guests of the inconveniences, I experienced. Thank you.
January 13, 2014
Rated 4 out of 5 by CHRIS99 STAY AT YOUR HOTEL
WE TRULY ENJOYED STAYING AT YOUR HOTEL.. CLOSE TO RESTAURANTS AND GREAT VIEW OF THE LAKE. CLEAN ROOM AND CONFORTABLE BED AND PILLOWS.
THE ONLY COMPLAINT I HAVE IS FRONT DESK WAS A BIT SNOBBY.. NOT FORTCOMING WITH INFO. HAD TO PRY IT OUT OF THEM.. CUSTOMER SERVICE COULD BE A TAD WARMER.
POOL WAS CLOSED WHICH SHOULD OF BEEN POSTED ON THE WEBSITE.
May 16, 2013
Rated 3 out of 5 by sensin6 this hotel has a good location
Great Hotel, good location , friendly staff,
unfortunately the pool was closed, had I known I would have stayed elsewhere.
I have young children and we choose this hotel for that reason. I feel that we should have been notified ( e-mail is very easy) and given the option. I understand that things happen in life. Thanks
May 13, 2013
Rated 5 out of 5 by Partitura Best hotel in Kingston
My top choice for a stay in Kingston for many years now. Only drawback is availability when a conference comes to town. I had to suddenly stay longer, and they couldn't accommodate me, but did their best.
Parking is an issue with a conference, and is not available sometimes, but you might get charged.
September 16, 2012
Rated 5 out of 5 by dccv1 The best place to stay in Kingston
This hotel is well located in downtown Kingston, close to the waterfront, restaurants and shopping.
Front desk staff are friendly and accomodating. The rooms are very comfortable and in general the hotel is quite quiet. The restaurant serves high quality food.
No better place to stay in Kingston.
September 10, 2012
Rated 2 out of 5 by King2012 DISAPPOINTED!
We checked in for one night only as we were visiting someone at Kingston General Hospital. We had to pay $14 for hotel parking, the restaurant was closed and the extractor fan in our bathroom was out of service - not the standard you would normally expect from a Sheraton!
September 12, 2012