Rated 3 out of 5 by suksan1015 Staff is Great!! But the hotel quality is..
Wonderful staff and location!
But the hotel quality is a little bit poor..
July 14, 2014
Rated 3 out of 5 by Seasonedtraveler64 Starting to look tired
I can always tell when a hotel is getting tired when you see marks on the walls in the hallways. This is a sign that standards are starting to slip. From the lobby to our hotel floor I could see the marks and dirt on the walls. A good hotel stays on top of these things so that guests don't notice. This to me is a reflection of the hotel standards. Our room was clean but our shower was not good. The grout in several tiles was discoloured or had been poorly repaired. I stay in five to seven hotels every year and the ones that are the best are the ones who are always staying on top of every little detail. I would stay there again but will voice my concerns immediately.
August 26, 2013
Rated 4 out of 5 by md61 Excellent staff
WE have stayed at this hotel many times over the past five years. There have been changes in the pool and in the lobby which bring a modernizing touch. Nevertheless, the best feature has always been, and continues to be, the responsive and attentive staff.
July 9, 2014
Rated 4 out of 5 by NaccAAA Girls Soccer Tournament Weekend
Great location in the heart of it all. Rooms are clean and staff are very friendly and they even have free Wi-Fi in the rooms and didn't even charge us for a fridge which is amazing compared to other hotels.
July 8, 2014
Rated 4 out of 5 by Murph8888 Treated very well as always
I keep coming back to the Four Points because of the great location and the tremendous treatment I get from the staff on every visit. The only complaint I have is that on 2 recent visits got into the shower only to learn the shower gel dispenser was empty.
July 5, 2014
Rated 4 out of 5 by Brenda53 Great Location
We always enjoy staying here when we visit Kingston. We enjoy the location and convenience of staying in this area. The only problem that we experienced was with the keys to enter the room and to exit the garage. We could not exit the garage, and had to go to the desk to get the card swiped again. the same thing happened with our room.
June 30, 2014
Rated 3 out of 5 by DavidB62 On the decline
I have stayed at this hotel several times. While they finally have wifi in the rooms, it does not work very well and had to delete all browsing history before I could connect my IPad and even then it would not stay connected. The housekeeping was also lacking as a significant amount of last guest's hair on bathroom floor and balcony glass so dirty you could barely see through it. Despite having 2 guests, housekeeping only provided one bottle of water each day. The location is great and the only StArwood Hotel in Kingston so I will stay again, but hope they address the cleanliness and wifi issues.
September 8, 2012
Rated 3 out of 5 by Canadianmojo needs an update
The location and service were great. The pool needs to be cleaner and so does the carpet in the room we stayed in.
Overall, this hotel needs to be updated. Some new carpet, paint and funiture would go a long way.
June 30, 2014
Rated 2 out of 5 by Displeased2014 In Need!
This hotel is lacking in "common" amenities like a fridge in the room (microwave would have been nice, but we won't push it). Room and hotel looks dated/run down and both need improvements. Signs outside with the hotel name aren't fully functional. The convenient thing about this hotel was the proximity to the downtown and being able to walk everywhere.
June 24, 2014
Rated 4 out of 5 by jim2948 In the heart of downtown Kingston, with very good amenities
We had a great stay in downtown Kingston at the Four Points by Sheraton. The room was clean, the bed comfortable, and our breakfast the next morning was excellent. Great service. too.
June 30, 2014
Rated 4 out of 5 by UrgenceKGH Highly Profession Staff
Arrived late on March 28th. Hotel lobby staff were very polite and helpful... and even more so 15 minutes later when we returned to request an immediate change. Turns out the hotel was hosting a kids Hockey Tournament (Great!) but this meant many of hotel floors and rooms were an absolute chaos of overly excited youngsters. The Overnight manager "Ed" immediately took action, rebooked us (a very nice upgrade) and ensured in the follow up that all was to our satisfaction. And each staff thereafter - Room services, restaurant, day check out were equally professional and attentive.
March 30, 2014
Rated 5 out of 5 by boatlover Enjoyable
A nice pleasant hotel - good location.
June 30, 2014
Rated 3 out of 5 by LJW1924 Not up to Four Points standards.
This hotel is in an excellent location and the front desk staff were very friendly and accommodating. However, the hotel is looking quite shabby and is not up to the standards of a typical Four Points. We've stayed at Four Points in other locations and chose Four Points Kingston because of the bed system - yet there was no Four Points by Sheraton Comfort Bed in our room. The room was clean but basic, bland and uninteresting. The beds were adequate but not up to the standards of Four Points. It was handy to have parking, however, getting to and from the parking lot from our room was a chore: The elevators were small and old, and did not amply serve a hotel that was very busy on the weekend of our stay.
April 8, 2013
Rated 5 out of 5 by Ruth76 Most comfortable and pleasant hotel
We have stayed at the Sheraton Four Points for many years. Quiet clean, well appointed rooms, nice views, with very comfortable beds and fine bathroom - all excellent, make this hotel our home away from home when we regularly visit our son and family near Kingston. The a la carte breakfast is well-prepared and a notable improvement from past years. Staff are always most courteous and helpful. We travel frequently and having a good night's sleep in a spacious, clean, quiet room with excellent beds as in the Four Points by Sheraton Kingston is our reason for returning year after year.
October 15, 2013
Rated 2 out of 5 by DisappointedMom Shower extra?
I've stayed before and the rooms are lovely. BUT with a timeline to meet there was no water coming out of the shower!! I called and asst mgr had no idea what was going on. Discovered boiler to part of hotel was under repairs...at 945 am on a Wednesday morning. No solution offeredr. I suggested possibly to use the shower in the pool area - yes water there...but new wall dispensers in the room mean no portable toiletries. Public shower with foam wash and no shampoo, washcloth or conditioner. I asked about possibly going to another room in the hotel that had hot water to shower but was told NO and offered a 25 percent discount. NOT impressed this time, No time to argue, had to check out....yes, I'm venting.
August 29, 2013
Rated 3 out of 5 by Jeevies28 Great location for downtown Kingston
Difficult to get a restful sleep-the bed was quite firm and we both woke up sore in the morning after tossing and turning through the night trying to find comfort.
Otherwise, the room was clean and the hotel well located for visiting Kingston for business or pleasure.
June 20, 2014
Rated 5 out of 5 by SpyderMoto Above and Beyond
Perfect hotel! Centrally located, beautiful town, great amenities, overall a wonderful stay. Staff even went above and beyond when one of our motorcycles wouldn’t start. Thanks for everything.
June 23, 2014
Rated 3 out of 5 by latour Average Accomodations
Nothing especially good about the hotel.
Parking arrangements need to be made known to guest before they arrive.
June 25, 2014
Rated 4 out of 5 by Terry2012 Room amenities
The coffe is great.
We only had one bottle of water instead of two
June 26, 2014
Rated 5 out of 5 by Tiny Great Get-Away
Friendly efficient accomodating staff!!!!
Cleanliness and comfortable room
June 23, 2014
Rated 4 out of 5 by Lisa99 This hotel has a wonderful location
Our Junior Suite had a lovely large bathroom. The hotel is right in the middle of downtown Kingston; we were able to enjoy both the Farmers market on Saturday and the Antique market on Sunday. My morning 5km jog revealed a beautiful, clean and safe city. After a full day walking the city the price of (2) coffee's in the hotel restaurant was very expensive. For morning breakfast we decided to go to Morrison's (1 block away) but it was fairly tasteless food and a disappointment although it looked like it was favoured by the locals; their service levels were spectacular.
June 2, 2013
Rated 4 out of 5 by JandT1311 This hotel has great features
downtown and easy walking distance. Parking underneath. great room and views
June 23, 2014
Rated 4 out of 5 by FoothillsBob In room coffee very good
Stayed 4 nights in June 2014. Restaurant very good, especially breakfast. Quiet, comfortable. Front desk staff very helpful, notably with some faxes I had to send.
June 20, 2014
Rated 3 out of 5 by DeeKay This Hotel Needs Upgrading
First of all, it's not easy to park in front of the hotel to check in. There was also no indication one could enter the underground parking and subsequently check in.Then I could not recognize the front desk. I thought it was a coffee bar. Even on the SPG floor the room was dingy and dark. There's not enough glass!! The ice machine on the eighth floor did not work. It's not an inviting destination any more.
June 2, 2014
Rated 4 out of 5 by Johnny07 Nice Location
The hotel is located right downtown and is close to many restaurants and shops. You can get around very easily by walking and can see quite a bit. It is also a close walk to the water. This is a plus. The room we had was a good size and the bed was very comfortable. A terry-towel robe provided was a nice touch. If driving, you park your car in a parking garage which appears to be part of the hotel. In and out privledges are provided. We had breakfast in the on-site restaurant and this was very good. Overall a good choice when visiting Kingston.
March 13, 2014
Rated 5 out of 5 by Dani1123 Great location!
Great location! We received an upgrade to a suite with a view of the water and the market. Within walking distance of shopping and restaurants. Staff was friendly and courteous.
June 17, 2014
Rated 3 out of 5 by tpvs This hotel needs updating
Some updates are needed in the rooms.
We were given a room with water views as requested, but we were directly above the roof with the fans and were unable to get any fresh air due to the food smell. We did address at the front desk with a simple "I'm sorry".
We love the Sheraton so it was a disappointment.
June 10, 2014
Rated 3 out of 5 by KingstonONreview First visit to this hotel
Front desk was very friendly when we arrived and very helpful with what was in the area, close to the hotel.
We found a leftover pair of socks in the room from a previous guest.
The remote for the TV did not work and required 3 calls before someone came to replace it.
The door key doesn't work on the pool door regularly and this is known by the staff because they didn't seem to surprised. Someone did come and open the door for us, however the lock should be replaced if this is a known issue.
Hotel is very central to the town of Kingston and the waterfront.
September 29, 2013
Rated 4 out of 5 by crem EVerything went smoothly
Location just by Ontario Street was excellent. There was a blues festival and Sunday flea market in the square just steps from the entrance. City hall within 2 min walk.- Check-in was straightforward- previously discussions (e.g. special requests) called in previously were noted on the record. Rooms were adequate - bed could have been more comfortable but werent too bad. - Little touches like the coffee in the morning, and the fresh cookies in the evening were appreciated.
Did not use any of the facilities or eat at the resto, so could not speak to those.
August 26, 2013
Rated 4 out of 5 by SPG1 Great location
Had a nice upgrade to a suite with a good view of the area, The front staff was friendly and informative at checkin and the warm chocolate chip cookies at the front desk were an added bonus. The only thing that seemed 'non-Starwood' was that none of the housekeeping staff that we encountered in the hallways (and this was on a number of occasions) said hello, or smiled (all kept doing what they were doing and seemed to avoid even acknowledging that we were walking by.
May 11, 2014