Rated 3 out of 5 by Lynn38 Parking
Was expecting a grand hotel as people told us that it's a great and fancy hotel and that we will love it. I found the room average nothing fancy at all, no fridge or even a free breakfast with your stay considering the rates for the room but we did get a free bottle of water. But that's not what I was upset about it was that for a high quality hotel you should provide parking for your guests at no charge. I had no idea that it was extra til I got home and looked at my email receipt. I have been to cheaper hotels that provide the same quality of room and they provide parking for their guests free of charge. Maybe you should rethink this as your guests should get free parking.
October 27, 2014
Rated 2 out of 5 by LR37 Hotel in Disrepair
Sorry guys but despite excellent staff there are some serious issues at this hotel. I was there for the Queens IRC program and found my room to be in disrepair with wallpaper pealing off the walls, worn carpet and moldy bathroom tile grout. While the Queens IRC event was executed very well, the powdered egg breakfast was absolutely disappointing. Please, please, use real eggs. While poor hotel coffee is not uncommon, the coffee supplied to our event was so bad that even the guest speakers made mention of it. Very watered down and a disappointment to the students who badly needed an energy jolt. The majority of the food was otherwise not bad. For a hotel that hosts many business and school events you would expect to have a good wifi connection. This was a point of contention among all the students (who are industry professionals). Most of us had to connect back with work in the evening and found this difficult.
October 27, 2014
Rated 3 out of 5 by natssid Great sleep and service, subpar food and AIR QUALITY
I was here for a conference and was impressed with the staff and had a fantastic sleep...the combination of the mattress and pillow quality was key.
As an asthmatic, I had to increase my use of puffers unless I had a window open anytime I was in my room. The conference food...especially the breakfast...was not great.
October 26, 2014
Rated 1 out of 5 by thriks Stay away from this place !!!
Stayed for two nights in two rooms and was very disappointed with the whole stay .to start with I booked both rooms with lake view, stayed in the 5th floor with a lake view but most of the view is blocked by a big condo in the middle we could only see the lake from the sides. Asked for a room change and FD said all rooms have the same view.
Rooms were little bit noisy from upper floor sounds like we were close to a gym or a pool. My wife had a exam at hotel dieu and wanted a quite room with a nice water view, and my parents came with us to enjoy there week end damn didn’t it went wrong
Ordered room service for breakfast and they told me 20 mins with in about 5 mins had to call them back to change something’s in the order for my parents but said its already made and ready to deliver and can’t do anything now (I guess it was my fault )
Worst part –I told FD that I will be checking out at 4PM they said its fine .My wife’s exam ended little late and got to the hotel around 3.55PM when we return I went to FD told the give me extra 10 mins to grab our stuff from the room and to freshen up before driving to Toronto and said NO problem ,when I went back the room it was locked and couldn’t open it, there was a house keeper next door cleaning asked her and she said that she already cleaned the room and we can’t access it anymore. I was like we had our stuff in there where are they? I Then she was like Oh wait a min and brought our stuff from some where
When my parent’s went in to their room they already push their stuff to a side and were cleaning it.wow we stayed for two days, paid over $1000 and you guys can’t give us 10 mins to get our stuff? Horrible, rude, very bad customer service and felt a very unsafe place. How can they be this bad to their guest’s
This is one of the horrible stays that we have ever stayed never expected this to happen at a Sheraton. I was so angry and ask FD why they had to move our stuff and vacant it he had no answers and apologized. We felt like we got kicked out at the end of the stay saying like your time is up get out now.
Do not treat your guest like this!!!!!
October 29, 2014
Rated 5 out of 5 by Yp61 10 out of 10
We spent 2 fabulous days at this hotel.
The staff we met during our stay, at the
front desk and in the restaurant were friendly
and helpful.We did not meet the housekeeping staff but we could tell that
they did a great job because our room was
extremely clean.The room itself was very
spacious with a good size bathroom and
a large window overlooking beautiful Kingston
We enjoyed having breakfast on the
restaurant's patio. Finally, the hotel's location
Is excellent, the waterfront and downtown
are just outside the door.
We will definitely return
July 21, 2013
Rated 5 out of 5 by poorsoul Location
The Hotel was in a great location ,walking distance to everything that we wanted to see. Stayed here last year and will be a repeat customer .Had a great nights sleep which is hard to find
August 3, 2014
Rated 5 out of 5 by Impressed2012 Great staff!
I was served by a guy named Luke. He was probably one of the most helpful, efficient and hospitable people I've ever encountered in a hotel. I am a business traveller so I usually use the hotel simply for the bed and a bit of TV, but Luke makes suggestions about hotel facilities and the city that makes the stay enjoyable. The staff is what makes me come back again and again. keep up the good work!
September 18, 2013
Rated 1 out of 5 by terrible14 my worst hotel experience ever
For the price paid for my stay I was incredibly disappointed. I had to have my swipe cards replaced three times. Once included being stuck in the parking garage. If the hotel is planning a band's after party, they should consider their guests. There is no sound proofing in this hotel, rooms included.
May 14, 2014