Rated 3 out of 5 by Lynn38 Parking
Was expecting a grand hotel as people told us that it's a great and fancy hotel and that we will love it. I found the room average nothing fancy at all, no fridge or even a free breakfast with your stay considering the rates for the room but we did get a free bottle of water. But that's not what I was upset about it was that for a high quality hotel you should provide parking for your guests at no charge. I had no idea that it was extra til I got home and looked at my email receipt. I have been to cheaper hotels that provide the same quality of room and they provide parking for their guests free of charge. Maybe you should rethink this as your guests should get free parking.
October 27, 2014
Rated 5 out of 5 by Yp61 10 out of 10
We spent 2 fabulous days at this hotel.
The staff we met during our stay, at the
front desk and in the restaurant were friendly
and helpful.We did not meet the housekeeping staff but we could tell that
they did a great job because our room was
extremely clean.The room itself was very
spacious with a good size bathroom and
a large window overlooking beautiful Kingston
We enjoyed having breakfast on the
restaurant's patio. Finally, the hotel's location
Is excellent, the waterfront and downtown
are just outside the door.
We will definitely return
July 21, 2013
Rated 3 out of 5 by Marcus Good location
The hotel is located in downtown Kingston near the waterfront and about 10 minute walk from Queens University. It is also within walking distance to several excellent restaurants so it is in a very good location. The FourPoints Kingston is a good business hotel- clean,functional with an excellent location but not luxurious so I don't understand why anyone would leave a negative review expecting a luxury experience. The staff are friendly and the amenities are what one would expect for a Four Points. The thermostat doesn't work well and the rooms are not well insulated so the rooms will be a bit cold in the winter.
November 28, 2014
Rated 5 out of 5 by Impressed2012 Great staff!
I was served by a guy named Luke. He was probably one of the most helpful, efficient and hospitable people I've ever encountered in a hotel. I am a business traveller so I usually use the hotel simply for the bed and a bit of TV, but Luke makes suggestions about hotel facilities and the city that makes the stay enjoyable. The staff is what makes me come back again and again. keep up the good work!
September 18, 2013
Rated 5 out of 5 by poorsoul Location
The Hotel was in a great location ,walking distance to everything that we wanted to see. Stayed here last year and will be a repeat customer .Had a great nights sleep which is hard to find
August 3, 2014
Rated 1 out of 5 by Jbattle2 Poor Facility
Nice location. Staff pleasant, although not outgoing.
I have stayed in a few Four Points and found them to be quite nice but this hotel was most disappointing. Tired, dreary, bland decor, felt like I was staying in a hospital room! Or perhaps a college dorm circa 1980 that had never been redone? Room was damp and at one point had been smoked in. Perhaps we were on what used to be a smoking floor. Would have asked to be moved but we were busy. If our stay was longer than 1 night would have found an alternate hotel.
No Wi-Fi? No fridge or microwave? Noisy A/C. Our room was clean enough but very tired and worn looking. Definitely in need of more than just a minor makeover.
We used SPG points to book this so it was low cost for us but I would have been furious had I paid the normal rate. A quick check revealed they charge usually 180$-200$ per night on weekends for our room. Ludicrous! I would suggest avoiding this one. Certainly not what we expected.
August 15, 2012
Rated 1 out of 5 by terrible14 my worst hotel experience ever
For the price paid for my stay I was incredibly disappointed. I had to have my swipe cards replaced three times. Once included being stuck in the parking garage. If the hotel is planning a band's after party, they should consider their guests. There is no sound proofing in this hotel, rooms included.
May 14, 2014
Rated 1 out of 5 by Skydiver Noisy room
I stayed in room 910 and till the morning it was not possible to sleep continuously. The air conditioning is working so loud which makes it impossible to sleep, together with another machining noise (possibly from the elevator) it is like a test for my patience.
May 20, 2014