Rated 2 out of 5 by LAM13 Price quoted through online booking was not honoured
My fiance and I stayed here and the government quote we were given through the online reservation was not honoured. We understand rates can change so we confirmed when checking in that the price quoted online was the price we would receive. When we checked out this wasn't the case and we did not notice until we checked the bill that was sent via e-mail. The $20 wasn't worth us driving back but the principal of it after obtaining verbal confirmation is what is the most frustrating. Parking rate of $14 quoted online is also not valid as it was $16.
Our room did not have AC, only a fan, which made it difficult sleep well (temps of 28 degrees).
The staff was friendly and the location is hard to beat. Overall, the discrepancies in pricing left us with an uneasy feeling about our stay. I would recommend that if you're staying there in the summer to get a room that has AC and not just a fan and to check your bill before leaving.
May 30, 2016
Rated 4 out of 5 by twojay Pleasant hotel with great staff and location
The hotel is clean, quiet, comfortable and in a great central location in historic downtown Kingston. The staff were all very pleasant and helpful. I was attending a conference and everything seemed to go smoothly. The food provided for the conference was really good.
May 2, 2016
Rated 5 out of 5 by Marley81 Great service
We were impressed with such a simple thing. One morning we got on the elevator and an employee from maintenance was on also, and I said how much I liked the room update and except there was no hook in the bathroom, he asked what room we were in and by the time we got back to our room it had been installed. I know a very little thing but service was top notch from everything from the front desk, food servers, maintenance and hotel cleaning staff. Well done!
March 17, 2016
Rated 5 out of 5 by Ganna Excellent
It was a great stay! We didn't get to try restaurant food, but accommodations were excellent. All staff members were courteous and prompt with our needs. Special thank you to Ron, night audit. He took a great care of us, was always smiley and helped out with everything we needed.
Overall keep up with good job!
March 12, 2016
Rated 4 out of 5 by somersetjames multi media
Good hotel and in an excellent location. One area to tweak is the range of tv chanels - can you include BBC news?
November 27, 2015
Rated 2 out of 5 by Marty24 Needs some cleaning
We were not impressed with the cleanliness of our room. The bathroom sink had built up soap and black mold around the edge. The floors and carpets had left over hair and debris. Both chairs were worn and one was badly soiled with unknown fluids. The room really needed a good cleaning and painting.
As a SPG member, I was not aware of any special amenities other than a bar of soap and lotion. Less than what most hotels supply as a matter of course.
The front desk staff were very polite and responsive. The bed and linens were good.
October 26, 2015
Rated 3 out of 5 by Bluez Good down town Location
The hotel was conveniently located and had a decent pool and gym. The room was in need of updating. The staff were very helpful. But paying extra for parking seems a bit exorbitant. otherwise the hotel was suitable for us as a family.
October 20, 2015
Rated 5 out of 5 by Cathy2015 Awesome Hotel!!!!
Staff is amazing.... everyone from Night Audit to housekeeping to the restaurant staff. Very impressed with the cleanliness of the hotel.
September 14, 2015