Rated 5 out of 5 by Marley81 Great service
We were impressed with such a simple thing. One morning we got on the elevator and an employee from maintenance was on also, and I said how much I liked the room update and except there was no hook in the bathroom, he asked what room we were in and by the time we got back to our room it had been installed. I know a very little thing but service was top notch from everything from the front desk, food servers, maintenance and hotel cleaning staff. Well done!
March 17, 2016
Rated 5 out of 5 by Ganna Excellent
It was a great stay! We didn't get to try restaurant food, but accommodations were excellent. All staff members were courteous and prompt with our needs. Special thank you to Ron, night audit. He took a great care of us, was always smiley and helped out with everything we needed.
Overall keep up with good job!
March 12, 2016
Rated 4 out of 5 by somersetjames multi media
Good hotel and in an excellent location. One area to tweak is the range of tv chanels - can you include BBC news?
November 27, 2015
Rated 2 out of 5 by Marty24 Needs some cleaning
We were not impressed with the cleanliness of our room. The bathroom sink had built up soap and black mold around the edge. The floors and carpets had left over hair and debris. Both chairs were worn and one was badly soiled with unknown fluids. The room really needed a good cleaning and painting.
As a SPG member, I was not aware of any special amenities other than a bar of soap and lotion. Less than what most hotels supply as a matter of course.
The front desk staff were very polite and responsive. The bed and linens were good.
October 26, 2015
Rated 3 out of 5 by Bluez Good down town Location
The hotel was conveniently located and had a decent pool and gym. The room was in need of updating. The staff were very helpful. But paying extra for parking seems a bit exorbitant. otherwise the hotel was suitable for us as a family.
October 20, 2015
Rated 5 out of 5 by Cathy2015 Awesome Hotel!!!!
Staff is amazing.... everyone from Night Audit to housekeeping to the restaurant staff. Very impressed with the cleanliness of the hotel.
September 14, 2015
Rated 3 out of 5 by Jessie227 Hotel was okay
We asked for a early reservation when we reserved a room as we had a wedding to attend. Well that didn't work and we were late for the wedding that we weren't pleased about at all. Room was okay but bathroom floor wasn't cleaned....hair on floor from previous people. Food at restaurant was very good.
August 24, 2015
Rated 3 out of 5 by coop64 Location
This hotel is conveniently located downtown Kingston, minutes walk from shops and stores, and restaurants on every block, the location is GREAT, the hotel is mediocre, rooms are comfy, and clean, but outside of patio rooms on 4th floor were covered in cobwebs and dirt, view was not that great and what little patio there was is not inviting, but has potential to being a very hot spot with a little work and update. Hotel is overpriced for what you get, the price is strictly high because of Location. Rooms are average size but decent for clean, and my wife says the lighting was great in bathroom for all her needs!
August 23, 2015