Rated 5 out of 5 by Grumpy1211 great stay
staff at front deak and resturant were great -room was clean and comfortable
February 4, 2014
Rated 1 out of 5 by Larry Hard To Believe!
When checking in they sometimes have a spinning wheel for extra perks such as points. I spun the wheel and got 250 extra points. A lot of good that did!!! I have not gotten them to this very day. Called many times and to no avail.
The restaurant sent up room service with a steak dinner with all the trimmings. The potato had only been cooked for about 1-2 MINUTES. Hard as a rock. Plus they add 18% gratuity to the bill as if they deserve it. And then on the bill you sign, there is a place to add more, PLUS they charge $2 just for sending the worthless meal up to your room.
Take it from a Platinum Member. Stay far away from his hotel.
June 11, 2013
Rated 5 out of 5 by Walter Friendly, helpful, and courteous staff
The staff members at the Four Points Manchester were great. They were friendly and very helpful. I was given a shuttle ride from the hotel to a local conference location (it was unexpected but very much appreciated), and when I had a small problem with my shower, they were apologetic and got it addressed immediately. I would recommend staying here simply for the responsiveness and friendliness of the staff. They deserve kudos for their excellent customer service.
January 30, 2012
Rated 1 out of 5 by jgiam22 Absolutely AWFUL!!!
I have stayed at many hotels for various hockey tournaments all across New England. This was by far the WORST experience myself, the team and other parents had. The staff was miserable to say the least. The hired "security guards" treated our boys like common criminals. They literally could not even walk to the 4th floor to attend their own pizza party! They were continuously threatened when no adult was with them. The staff showed no hospitality at all. Many of our rooms had no heat, snow coming in through windows, one room even had gum stuck to the inside of the sheets. Do yourself a favor and NEVER book a room at this hotel.
January 6, 2014
Rated 2 out of 5 by JackNH54 Needs an upgrade
This place was simply dirty and tired. I usually stay here when I am in a pinch as I am local. My furnace was out and had no heat at home which prompted my most recent stay. However, the carpets and wood floors were dirty. The room layouts are strange....I have never seen a couch in any of the rooms I have stayed in. There is always one solitary chair...and the furniture does not seem to fit in the space. What are you supposed to do if there are two people in the room who want to sit together? The only way to watch the TV is from the bed. The furniture in this "premium" room was battered and definitely had seen better days. Overall, not what I expect from a Starwood property.
Disappointing to say the least. On the plus side, the restaurant/lounge (Nutfield) has good food at reasonable prices and a very friendly and attentive staff. Samantha on the bar during my most recent stay was a pleasure to deal with.
January 27, 2014
Rated 5 out of 5 by Michael2145 Friendly staff and a great value
My wife and I stayed overnight at this location with my 1 yr old son. As a frequent visitor to starwood hotels, we were offered a free upgrade to a suite, which allowed my son ample room to explore and run around. He particularly liked the full floor to ceiling windows which allowed him to see everything that was going on outside. We spun a wheel at check-in which saved us 10% at the resturant. My wife and I had dinner, beers and desert and the total was less than $40. The staff brought us a crib to the room for my son. Overall the was a great stay and we couldn't be happier. I have stayed at much more expensive hotels, but find the value of the 4 points (free bottled water, free internet, location to area activities and great staff) to be unmatched. I would definatly return. Starwood -- Please take the time to recognize and reward the employees at this location. Everything was fantastic from check-in, to the room, to the resturant to the cleanliness of the facility. I almost never take the time to write reviews - but in this case felt compelled to do so.
January 28, 2013
Rated 3 out of 5 by Stephen37 Good Hotel but ...
All in all good hotel but was very disappointed with the indoor pool. The Outside of the pool is very cold, pool water itself was somewhat cool but the main problem is how cold it is outside the pool even before you go into the water. I have to say, coldest indoor pool I have ever been to.
January 27, 2014
Rated 5 out of 5 by Dadofka Great Stay and fantastic service
Room was perfect and the front desk staff were wonderful. Took advantage of the Airport Shuttle and parking also. Looking forward to next trip!
August 1, 2012
Rated 5 out of 5 by DebbRI This hotel is best in Class
The staff is always friendly and attentive. I use this hotel often and they always remember my name and special requests.
January 16, 2013
Rated 5 out of 5 by Gail15 5 Star
5 Star all the way
August 8, 2012
Rated 5 out of 5 by quohog clean, quiet, comfortable!
Friendly staff, convenient location, clean, quiet, comfortable, all things considered....this was the best part of my trip!
January 20, 2014
Rated 5 out of 5 by Rooskie Nice room with super location
If you are flying out of Manchester, NH airport, I highly recommend the stay/park/fly offered by Four Points by Sheraton. Rooms are large and beds are very comfortable. They will take you to and retrieve you from the airport (but you must call for retrieval, something I did not know so I waited over 1/2 hour for the van). Driver was sincerely apologetic which somehow made up for the problem. Food in the restaurant tastes fresh and is well presented.
July 20, 2013
Rated 5 out of 5 by CECMWM72013 Staff is fantastic
From the moment we were picked up at the airport to being dropped off the following day the staff we encounter at the hotel was fantastic. They were all friendly, respectful, caring and interested in making our short yet important trip to Manchester and unforgettable experience. The Front Desk, Restaurant, and Housekeeping staff is oustanding. Thanks for making us have a great experience.
July 25, 2013
Rated 5 out of 5 by ZumbaKim FANTASTIC HOTEL
I would recommend this hotel to everyone if they go to NH. I went with certain expectations but nothing rediculous. The hotel staff, the room cleanliness, and especially the restaurant in the hotel just blew my mind. The food in the restaurant was WAY beyond what I expected. I would have tried everything on their menu if I had time. Overall, great place to stay.
December 12, 2012
Rated 5 out of 5 by Janvisit Nice
This is the first time here. It appears that they are starting a new and really pushing the hotel forward. Our check in, help from the on site manger and the breakfast staff all did a great job, better than the average hotel.
We were impressed at how focused this team was on making sure things were just right.
This team did a great job.
January 26, 2013
Rated 5 out of 5 by jim66 Great Stay
My wife and I celebrated her birthday at the Four Points and found it to be a great stay. We were impressed with Chef Jay, who cooked and served us breakfast in a cheerful way, while being the only person working in the resturant on Sunday morning. I would recommend tis Hotel if visiting the Manchester area.
November 16, 2011
Rated 5 out of 5 by Chuck67 recent stay
The Manchester 4 points is a great place to stay if you have an early morning flight out of MHT.
The rooms and beds are very good. The parking is free the night you stayand you can park your car for $5 per day and take their free shuttle to the airport that is only minutes away!
March 1, 2013
Rated 5 out of 5 by gvf136 Nicest staff
When my son and I arrived at 10.45pm,
we were greeted by the nicest staff I have encountered in a long time.
check in was done in minutes and we were again greeted at the restaurant
and got a nice dinner. And that 5 min.
Way to go! This was a great experience
April 5, 2012
Rated 5 out of 5 by Spike1 Easy access
We arrived early and were able to check-in. The staff was very friendly. We got to the room and it was very clean. The proximity to the city was very good.
August 26, 2013
Rated 4 out of 5 by Cgil Great stay in the hotel side
The young lady that checked me in was very friendly and courteous. Thehousekeeping staff were also very friendly and courteous. The room was very comfortable, the hotel very clean and shows that the staff take pride in the work. The coffee and tea in the lobby during the morning was also a nice touch.
I regret that my only complaint was with the staff and breakfast buffet in the hotel restaurant. When I entered for breakfast (10/20/12) the servers looked like they were being scolded by the I assume the chef, as he was wearing a black chef jacket, in the bar area. I had to clear my throat to let them know I was there. When we were finally acknowledged it was with a less than enthusiastic greeting, no smile, we were just handed plates were left standing there. The food was cold, hard (waffles) and dry (ham). We weren't even asked if we want something to drink until 15 minutes later. Needless to say I didn't go back the next morning to use my coupon. I'm sorry to have to report that. Otherwise I was very happy with my room accomodations.
October 24, 2012
Rated 5 out of 5 by RAF129 Great Staff
An outstanding staff that anticipates your needs. Big thanks to Michael, Anna, Sam and Jocelyn for making us feel important and taking care of all 12 of us, which included our 9 basketball players age 15-16. You guys are the best!
June 11, 2012
Rated 5 out of 5 by Furball Fantastic Staff
The staff did anything and everything to make my stay enjoyable. The Front Desk staff were welcoming and friendly, and the Restaurant staff were beyond all expectations. I would love the opportunity to stay there again!
June 26, 2012
Rated 5 out of 5 by santa One night
Bar/restaurant open late after a late arrival. Food/service was excellent. The shuttle to/from airport, and to/from the conference center was excellent. Staff made sure I arrived in plenty of time!
December 14, 2012
Rated 5 out of 5 by CMI2013 The staff went over and above.
The staff was excellent. They went out of their way to accommedate our needs. I would highly recommend this hotel to travelers.
July 22, 2013
Rated 1 out of 5 by Orchardguy Not quite right
This hotel has a sad mix of excellent and very poor employees. Check in was fantastic. The next am the staff was rude and unhelpful. The restaurant had a great waitress apologizing for sup par food both chances we gave it. There was a dirty washcloth under the bed when I first got to the room. Over the three days all six of us had the same mixed experience. I honestly feel bad for not being able to support the effort that some of the staff is putting in. But, someone would have to have pretty low standards to return here.
December 20, 2013
Rated 4 out of 5 by Can18 No Complaints
I would recommend Four Points, Manchester, NH. The room and hotel were clean, customer services were excellent. Very comfortable stay and the staff were friendly and helpful.
June 3, 2012
Rated 5 out of 5 by johnnie outstanding as usual
Hotel was outstanding as usual.. I conduct business in town every month, and i make a point to stay at this hotel as it's service, people and hotel are the best.
February 15, 2013
Rated 4 out of 5 by Tom1279 Hotel was well located and the rooms were clean and comfortable
The hotel was located close to the expressway and near the mall and restrurants. The rooms were very clean and comfortable.
July 8, 2012
Rated 5 out of 5 by RKDLAT Excellent Stay
Stayed in Manchester for park and fly. Was completely satisfied with the facility and the staff.
December 26, 2012
Rated 4 out of 5 by eyit46 great staff
Every staff member was friendly and asked if they could assist in any way.
July 10, 2012