Rated 5 out of 5 by jim66 Great Stay
My wife and I celebrated her birthday at the Four Points and found it to be a great stay. We were impressed with Chef Jay, who cooked and served us breakfast in a cheerful way, while being the only person working in the resturant on Sunday morning. I would recommend tis Hotel if visiting the Manchester area.
November 16, 2011
Rated 5 out of 5 by Chuck67 recent stay
The Manchester 4 points is a great place to stay if you have an early morning flight out of MHT.
The rooms and beds are very good. The parking is free the night you stayand you can park your car for $5 per day and take their free shuttle to the airport that is only minutes away!
March 1, 2013
Rated 5 out of 5 by gvf136 Nicest staff
When my son and I arrived at 10.45pm,
we were greeted by the nicest staff I have encountered in a long time.
check in was done in minutes and we were again greeted at the restaurant
and got a nice dinner. And that 5 min.
Way to go! This was a great experience
April 5, 2012
Rated 4 out of 5 by Cgil Great stay in the hotel side
The young lady that checked me in was very friendly and courteous. Thehousekeeping staff were also very friendly and courteous. The room was very comfortable, the hotel very clean and shows that the staff take pride in the work. The coffee and tea in the lobby during the morning was also a nice touch.
I regret that my only complaint was with the staff and breakfast buffet in the hotel restaurant. When I entered for breakfast (10/20/12) the servers looked like they were being scolded by the I assume the chef, as he was wearing a black chef jacket, in the bar area. I had to clear my throat to let them know I was there. When we were finally acknowledged it was with a less than enthusiastic greeting, no smile, we were just handed plates were left standing there. The food was cold, hard (waffles) and dry (ham). We weren't even asked if we want something to drink until 15 minutes later. Needless to say I didn't go back the next morning to use my coupon. I'm sorry to have to report that. Otherwise I was very happy with my room accomodations.
October 24, 2012
Rated 5 out of 5 by RAF129 Great Staff
An outstanding staff that anticipates your needs. Big thanks to Michael, Anna, Sam and Jocelyn for making us feel important and taking care of all 12 of us, which included our 9 basketball players age 15-16. You guys are the best!
June 11, 2012
Rated 5 out of 5 by Furball Fantastic Staff
The staff did anything and everything to make my stay enjoyable. The Front Desk staff were welcoming and friendly, and the Restaurant staff were beyond all expectations. I would love the opportunity to stay there again!
June 26, 2012
Rated 5 out of 5 by santa One night
Bar/restaurant open late after a late arrival. Food/service was excellent. The shuttle to/from airport, and to/from the conference center was excellent. Staff made sure I arrived in plenty of time!
December 14, 2012
Rated 4 out of 5 by Can18 No Complaints
I would recommend Four Points, Manchester, NH. The room and hotel were clean, customer services were excellent. Very comfortable stay and the staff were friendly and helpful.
June 3, 2012
Rated 5 out of 5 by johnnie outstanding as usual
Hotel was outstanding as usual.. I conduct business in town every month, and i make a point to stay at this hotel as it's service, people and hotel are the best.
February 15, 2013
Rated 5 out of 5 by Spike1 Easy access
We arrived early and were able to check-in. The staff was very friendly. We got to the room and it was very clean. The proximity to the city was very good.
August 26, 2013
Rated 5 out of 5 by 87Mike Customer Service is the reason I come back.
Again, I'm impressed with the level of customer service I experience during my stay here. I've made the Manchester Four Points my preferred place to stay when I travel monthly to the area on business. Jessica in the Nutfield Lounge and every staff associated with check in and check out are outstanding.
June 11, 2014
Rated 5 out of 5 by CMI2013 The staff went over and above.
The staff was excellent. They went out of their way to accommedate our needs. I would highly recommend this hotel to travelers.
July 22, 2013
Rated 4 out of 5 by Tom1279 Hotel was well located and the rooms were clean and comfortable
The hotel was located close to the expressway and near the mall and restrurants. The rooms were very clean and comfortable.
July 8, 2012
Rated 5 out of 5 by RKDLAT Excellent Stay
Stayed in Manchester for park and fly. Was completely satisfied with the facility and the staff.
December 26, 2012
Rated 4 out of 5 by eyit46 great staff
Every staff member was friendly and asked if they could assist in any way.
July 10, 2012
Rated 3 out of 5 by HockeyDad14 Nice Hotel - Rude Staff
A number of the staff need to learn more about customer service. They treated our group in a manner to which we were unaccustomed and had no idea of what it means to find solutions to problems.
June 12, 2014
Rated 2 out of 5 by wab1 Disappointing as a Starwood property
When I checked in around dinner time, I had to wait five minutes for any staff to appear and I could have had free rein of the place.Hotel is off a main street bordering an industrial neighborhood and much further from the airport than other airport hotel properties. Staff had no knowledge and could not make any dinner recommendations. As a platinum member, I was given a room bordering the main street and directly over the front portico (which was noisy)and when I asked to move, the desk clerk moved me but said I would only receive a standard room but she did not know the difference between a standard and upgraded room. The room was fine.
June 7, 2012
Rated 1 out of 5 by jgiam22 Absolutely AWFUL!!!
I have stayed at many hotels for various hockey tournaments all across New England. This was by far the WORST experience myself, the team and other parents had. The staff was miserable to say the least. The hired "security guards" treated our boys like common criminals. They literally could not even walk to the 4th floor to attend their own pizza party! They were continuously threatened when no adult was with them. The staff showed no hospitality at all. Many of our rooms had no heat, snow coming in through windows, one room even had gum stuck to the inside of the sheets. Do yourself a favor and NEVER book a room at this hotel.
January 6, 2014
Rated 1 out of 5 by TimothyM NOT A SMOKE FREE HOTEL
We had smokers two rooms down from us and our room smelled of smoke as a result. We called it to the hotel's attention on the second night (we'd had enough of the foul odor). The hotel staff removed the smokers from their room but did not feel it was their responsibiity to make good on our smoke-free reservation. Other reviewers have written about the same problem. If a hotel books a smoke-free reservation and does not deliver it, they have broken their promise and should provide some compensation. Four Points Sheraton refused to do so.
May 12, 2014
Rated 3 out of 5 by zerolife Great staff but maintenance and restaurant needs improvement
Stayed at the hotel for three nights.
- The staff were great. Had some maintenance issues and the staff genuinely attempted to fix everything immediately.
- free bottled water is great. It's nothing valuable in terms of dollars but it saved me the time to buy water.
- Room door couldn't lock. Apparently room service overrode the lock during cleaning and forgot to turn on the locking mechanism. A guest could easily left the room without realizing that the door didn't lock behind him.
- Room phone was dead but again the staff was able to fix it quickly.
- Breakfast could have more options. The fruits do not look fresh at all for all three breakfast I had.
July 19, 2013
Rated 2 out of 5 by dingo Below Average
Overall I felt this hotel was below average. The staff were very pleasant and helpful but the hotel itself was not what I expected from a Starwood hotel.
The room size was small and the layout of the room was awkward making the stay uncomfortable. The food was below average tasting, however it was served quick and hot. There was a different brand conditioner that was half used in the bathroom that made me doubt the room was cleaned.
However, despite being below average, I would stay here again and recommend to a colleague. My rating is based on other Starwood hotels and not the other hotels in the area. If based on other hotels is the area, this hotel has a higher rating.
February 22, 2013
Rated 4 out of 5 by NHvisit Nice and Clean
The hotel was very clean and the staff was very helpful.
May 31, 2014
Rated 4 out of 5 by ConneeConehead Great Place to Stay
The room was super clean and the bed comfortable. The staff was very friendly and helpful. The shuttle driver went out of his way to get us where we needed to go. Our only complaint was the restaurant and I'm unsure if the attached restaurant is run by Sheraton. If not, please pass on our comments.
We ate breakfast. The menu stated "enjoy our breakfast bar on the weekends." It was Saturday and there was no breakfast bar in view. Our eggs were excellent. Everything else, however, was awful: tasteless coffee, sour orange juice, burned home fries, burned toast, and undercooked sausage.
March 10, 2014
Rated 2 out of 5 by nolcar Very Disappointing
I am a SPG gold member and booked my room in November for a stay in mid-February. I even called the hotel on the Monday prior to our Friday check-in to confirm that I would be in a SPG room. When I checked in on Friday, however, I was not given a SPG room. This is simply unacceptable. I was told I would have to wait until the next day to speak to a manager. When the manager called, it was put on me to decide what to do in terms of "making it better." Moreover, the ceiling tile in the shower was out of place and hanging down. it was disgusting. I have a picture of it and would attach it here if I could.
February 25, 2013
Rated 3 out of 5 by purevtguy Satisfactory stay
I was in town for the Manchester Marathon. The hotel accommodated a request for a late check out with no problem and the staff was pleasant. The room itself was confined, overloaded with furniture, making it seem even smaller, and had a musty smell. This was a handicap accessible room, which was not requested and the hotel could/would not accommodate a change to a standard room. The shower overflowed onto the bathroom floor and all the available towels had to be used to clean it up. The sink took forever to drain. A box to store towels in under the sink, on the floor, got saturated on the shower overflow. Unless your of pigmy height or in a wheelchair, the shower itself is miserable to use.
November 7, 2012
Rated 3 out of 5 by pauldp Front desk agent Marcos is Excellent
Was greeted ASAP with a smile and felt welcomed by Marcos.
The hotel is spotlessly clean. One could perform surgery in the rooms.
The bed was very comfortable and the room and bathroom spotlessly clean.The only complaint is that the heating in our room wasnt the greatest. Cold most of the time.
Sunday bkft buffet was not being offered. Could only order up to $12.00 worth of food with our vouchure even though the cost of the bkt buffet cost is $12.95. Anything that we ordered over that amount we had to pay the additional fees. Our Waitress was very friendly.
One vening desk agt gave us the incorrect closing time for bkft. Lucky we arrived early.
Otherwise, I will stay at this location again.
January 21, 2013
Rated 2 out of 5 by ocbanana Bad Stay
I typically stay at this hotel twice a year for business. All other stays have been fine, but this one was poor. As an SPG member, I seek out Starwood hotels, but I may not choose to stay at this hotel again. The air conditioning was not working, so my room was cold and uncomfortable. One morning I had gone to the hotel restaurant to eat breakfast prior to a meeting. I arrived at 6:55am only to walk out at 7:50am without being served breakfast. Although I was advised that because the wait staff was sick service was behind, the two other patrons in the restaurant that had been seated after us were served within a reasonable time.
Nonetheless, my stay was far below my expectations as a traveler.
December 17, 2012
Rated 5 out of 5 by AlanJohn You can't beat it !
Once a month I fly out of Manchester to San Francisco on an early morning flight. So l drive the afternoon before 2 1/2 hours from my Vermont home to 4 Points, where I am met by a friendly and competent staff, shown to a spacious well appointed room with a great pillow top bed, free wi-fi etc. In the early morning I am shuttled to MHT for my 6 AM flight by an also friendly driver. Two weeks later I am picked up by 4 Points, and returned to my car in their lot, all for less than the cost of airport parking alone at the airport. You can't beat it. !!
March 18, 2014
Rated 2 out of 5 by traveler Issues
1. I did not have my rewards card with me - at check-in was told they could not find it; several hours later desk person said he located it;
2. Found wad of chewed gum sitting on top of plastic cups on desk!!!!!!!!!!!
3. Wanted to call for room service -- phone did not work; walked to desk to report and then went to dining room to order
4. Caesar salad consisted of wilted lettuce spoiled lettuce - could not eat!!!!!!!
5. Only one wall outlet at computer desk with TV and armoire items plugged in --- PLEASE increase outlet availability --- perhaps offer a surge extension at check-in
April 26, 2013
Rated 3 out of 5 by wenwbaby friendly staff but need change of heating system
I booked this hotel because it was the only one nearby on my way to Portland. The hotel staff was nice when I checked in and quite helpful. However, the hotel facility needs improvement. The room we had had a strong smell of burnt. We alerted the staff and they said it might have been the heating system that was recently turned on. Although they offered a room change but it was exactly the same, smelled like burnt, so we just settled for the original room. It wasn't a toxic smell but just not pleasant. The refrigerator in the room also made a lot of noise so I had to unplug it to avoid the noise. I understand fourpoint is only a cat 2/3 hotel, but this still didn't meet my expectation for a starwood hotel.
October 30, 2013