Rated 5 out of 5 by johnnie outstanding as usual
Hotel was outstanding as usual.. I conduct business in town every month, and i make a point to stay at this hotel as it's service, people and hotel are the best.
February 15, 2013
Rated 5 out of 5 by Spike1 Easy access
We arrived early and were able to check-in. The staff was very friendly. We got to the room and it was very clean. The proximity to the city was very good.
August 26, 2013
Rated 5 out of 5 by CMI2013 The staff went over and above.
The staff was excellent. They went out of their way to accommedate our needs. I would highly recommend this hotel to travelers.
July 22, 2013
Rated 4 out of 5 by Tom1279 Hotel was well located and the rooms were clean and comfortable
The hotel was located close to the expressway and near the mall and restrurants. The rooms were very clean and comfortable.
July 8, 2012
Rated 5 out of 5 by RKDLAT Excellent Stay
Stayed in Manchester for park and fly. Was completely satisfied with the facility and the staff.
December 26, 2012
Rated 4 out of 5 by eyit46 great staff
Every staff member was friendly and asked if they could assist in any way.
July 10, 2012
Rated 2 out of 5 by wab1 Disappointing as a Starwood property
When I checked in around dinner time, I had to wait five minutes for any staff to appear and I could have had free rein of the place.Hotel is off a main street bordering an industrial neighborhood and much further from the airport than other airport hotel properties. Staff had no knowledge and could not make any dinner recommendations. As a platinum member, I was given a room bordering the main street and directly over the front portico (which was noisy)and when I asked to move, the desk clerk moved me but said I would only receive a standard room but she did not know the difference between a standard and upgraded room. The room was fine.
June 7, 2012
Rated 3 out of 5 by Johnh1967 Convenient, but needs some work
Hotel is very close to the airport, but the rooms need to be remodeled. Breakfast had a lot of choices, but the eggs and sausages were cold.
August 10, 2014
Rated 4 out of 5 by MartyD54 The cleaniness is wonderful
The comfort and convenience are above excellent.
We had a leak in our air conditioner that was not fixed even after 2 days of letting the front desk aware of it and the carpet around the air conditioning was soaking wet which was also told to the from desk.
Other than that - our stay was wonderful.
August 6, 2014
Rated 1 out of 5 by jgiam22 Absolutely AWFUL!!!
I have stayed at many hotels for various hockey tournaments all across New England. This was by far the WORST experience myself, the team and other parents had. The staff was miserable to say the least. The hired "security guards" treated our boys like common criminals. They literally could not even walk to the 4th floor to attend their own pizza party! They were continuously threatened when no adult was with them. The staff showed no hospitality at all. Many of our rooms had no heat, snow coming in through windows, one room even had gum stuck to the inside of the sheets. Do yourself a favor and NEVER book a room at this hotel.
January 6, 2014
Rated 1 out of 5 by Tedesco Subpar
Smoke free property. First floor room adjacent to employee outdoor smoking area. Vented through air conditioner into my room. Front desk didn't seem to care. Ironically this was considered an accessible room which I was stuck with not by choice. Room could have been cleaner. Battled the spiders in the bathroom.
August 4, 2014
Rated 5 out of 5 by TC242 Manchester NH Four Points Hotel
Probably the best Four Points Hotel I have stayed in. Staff extremely friendly and courteous...The most delicious appetizer were served in the lobby upon arrival...just oustanding...Plan your stay at this great hotel whenever in the Manchester area and you will not be disappointed!
August 5, 2014
Rated 5 out of 5 by AlexNY The Best Staff Ever
The Staff and Management of this hotel are the best one I have ever encountered. Everyone on the team was absolutely great, friendly, and always trying to help.
I had a problem not-related to the hotel while I was staying there and the team and specially the manager went out of their way to help me. I will only stay at their property from now on whenever I am in that area, even if it means staying at a farther distance from my destination.
July 27, 2014
Rated 5 out of 5 by judithny49 Tasteful and Comfortable
The rooms were tastefully decorated and had good complimentary amenities such as plenty of coffee and bottled water. The stay was pleasant and comfortable.
August 4, 2014
Rated 3 out of 5 by zerolife Great staff but maintenance and restaurant needs improvement
Stayed at the hotel for three nights.
- The staff were great. Had some maintenance issues and the staff genuinely attempted to fix everything immediately.
- free bottled water is great. It's nothing valuable in terms of dollars but it saved me the time to buy water.
- Room door couldn't lock. Apparently room service overrode the lock during cleaning and forgot to turn on the locking mechanism. A guest could easily left the room without realizing that the door didn't lock behind him.
- Room phone was dead but again the staff was able to fix it quickly.
- Breakfast could have more options. The fruits do not look fresh at all for all three breakfast I had.
July 19, 2013
Rated 4 out of 5 by Ed72 Above Average Four Points
The beds and room here are comfortable and well-equipped. The workout room is convenient and has a good selection of machines (but only one of each).
August 2, 2014
Rated 2 out of 5 by dingo Below Average
Overall I felt this hotel was below average. The staff were very pleasant and helpful but the hotel itself was not what I expected from a Starwood hotel.
The room size was small and the layout of the room was awkward making the stay uncomfortable. The food was below average tasting, however it was served quick and hot. There was a different brand conditioner that was half used in the bathroom that made me doubt the room was cleaned.
However, despite being below average, I would stay here again and recommend to a colleague. My rating is based on other Starwood hotels and not the other hotels in the area. If based on other hotels is the area, this hotel has a higher rating.
February 22, 2013
Rated 1 out of 5 by AmieH Not a great experience
My husband and I took our two kids to Canobie Lake. We live 2 hours away in RI, so decided to stay overnight as we stay at the park late. We got to the hotel between 10-10:30 p.m. on Saturday, July 19. We checked in, brought the kids and our bags up to the room, had the kids shower, then put them to bed. As my husband and I were organizing our bags, we noticed a dried booger on the bed skirt along with a brown stain that resembled you know what! Then we saw gum starting to come undone from the night stand and it was becoming a looonnnngggg string just hanging there. I was completely grossed out! Needless to say, sleeping away from home has it challenges as it is, so adding these gross things into the mix didn't help us at all! Had it been earlier and the kids not already settled in, I would have most definitely asked for a different room. As far as the food is concerned, the buffet wasn't anything to write home about for $7/person, so we went to Friendly's instead.
July 26, 2014
Rated 5 out of 5 by BusyDad Staff distinguishingthe,selves - despite stay being very short
The check-in set the tone for the stay. Yes check-in was efficient, but it was the very friendly and relaxed greetings by the two front desk staff that made us feel very welcome, and put us in a good mood. Hotel itself looks very fresh, and so were the rooms (cleanliness, space, decoration). Location is nothing to write home about with respect to views, but proximity to many, many stores plus a big mall was of course a good thing. Definitely would consider to stay here again, if in this part of Manchester.
July 6, 2014
Rated 5 out of 5 by BobBoston very good experience
Friendly staff, quiet hallways, comfortable rooms, good wi-fi.
August 1, 2014
Rated 4 out of 5 by SStravelers Better than location indicates
I was surprised this hotel was not on perimeter road around MHT, but it was a pleasant surprise. Room was clean and cozy and QUIET. Staff were friendly and it was very close to the airport and other businesses. Thanks.
July 28, 2014
Rated 2 out of 5 by nolcar Very Disappointing
I am a SPG gold member and booked my room in November for a stay in mid-February. I even called the hotel on the Monday prior to our Friday check-in to confirm that I would be in a SPG room. When I checked in on Friday, however, I was not given a SPG room. This is simply unacceptable. I was told I would have to wait until the next day to speak to a manager. When the manager called, it was put on me to decide what to do in terms of "making it better." Moreover, the ceiling tile in the shower was out of place and hanging down. it was disgusting. I have a picture of it and would attach it here if I could.
February 25, 2013
Rated 5 out of 5 by Patty0306 Beautiful, comfortable rooms
The bed linens were of the best quality I have ever had in a hotel. Down, soft, and so comfortable.
July 28, 2014
Rated 3 out of 5 by pauldp Front desk agent Marcos is Excellent
Was greeted ASAP with a smile and felt welcomed by Marcos.
The hotel is spotlessly clean. One could perform surgery in the rooms.
The bed was very comfortable and the room and bathroom spotlessly clean.The only complaint is that the heating in our room wasnt the greatest. Cold most of the time.
Sunday bkft buffet was not being offered. Could only order up to $12.00 worth of food with our vouchure even though the cost of the bkt buffet cost is $12.95. Anything that we ordered over that amount we had to pay the additional fees. Our Waitress was very friendly.
One vening desk agt gave us the incorrect closing time for bkft. Lucky we arrived early.
Otherwise, I will stay at this location again.
January 21, 2013
Rated 3 out of 5 by purevtguy Satisfactory stay
I was in town for the Manchester Marathon. The hotel accommodated a request for a late check out with no problem and the staff was pleasant. The room itself was confined, overloaded with furniture, making it seem even smaller, and had a musty smell. This was a handicap accessible room, which was not requested and the hotel could/would not accommodate a change to a standard room. The shower overflowed onto the bathroom floor and all the available towels had to be used to clean it up. The sink took forever to drain. A box to store towels in under the sink, on the floor, got saturated on the shower overflow. Unless your of pigmy height or in a wheelchair, the shower itself is miserable to use.
November 7, 2012
Rated 2 out of 5 by ocbanana Bad Stay
I typically stay at this hotel twice a year for business. All other stays have been fine, but this one was poor. As an SPG member, I seek out Starwood hotels, but I may not choose to stay at this hotel again. The air conditioning was not working, so my room was cold and uncomfortable. One morning I had gone to the hotel restaurant to eat breakfast prior to a meeting. I arrived at 6:55am only to walk out at 7:50am without being served breakfast. Although I was advised that because the wait staff was sick service was behind, the two other patrons in the restaurant that had been seated after us were served within a reasonable time.
Nonetheless, my stay was far below my expectations as a traveler.
December 17, 2012
Rated 4 out of 5 by ConneeConehead Great Place to Stay
The room was super clean and the bed comfortable. The staff was very friendly and helpful. The shuttle driver went out of his way to get us where we needed to go. Our only complaint was the restaurant and I'm unsure if the attached restaurant is run by Sheraton. If not, please pass on our comments.
We ate breakfast. The menu stated "enjoy our breakfast bar on the weekends." It was Saturday and there was no breakfast bar in view. Our eggs were excellent. Everything else, however, was awful: tasteless coffee, sour orange juice, burned home fries, burned toast, and undercooked sausage.
March 10, 2014
Rated 5 out of 5 by LeePer Great Customer Service
This property always has great customer service and are very attentive. Great location. Lots of restaurants in the area. Shopping mall and close to downtown area.
July 22, 2014
Rated 4 out of 5 by BusTravelerPlanner A "find"
This property generally exceeded my expectations. The staff was superior and the quality of the food was excellent. Good beds and very quiet, two of my top needs. If they simply put in new carpeting, they would rate superior in their price category.
July 18, 2014
Rated 2 out of 5 by traveler Issues
1. I did not have my rewards card with me - at check-in was told they could not find it; several hours later desk person said he located it;
2. Found wad of chewed gum sitting on top of plastic cups on desk!!!!!!!!!!!
3. Wanted to call for room service -- phone did not work; walked to desk to report and then went to dining room to order
4. Caesar salad consisted of wilted lettuce spoiled lettuce - could not eat!!!!!!!
5. Only one wall outlet at computer desk with TV and armoire items plugged in --- PLEASE increase outlet availability --- perhaps offer a surge extension at check-in
April 26, 2013