Rated 3 out of 5 by Nigel Four Points On Points
My wife and I stayed a couple of nights on an SPG awards trip. We normally stay in a King room but as this was an awards reservation. No SPG plat upgrade available.
October 20, 2014
Rated 4 out of 5 by judithny49 Great Location and Good Amenities
The hotel is in a very convenient location.
It's near Manchester Airport, major highways, great shopping, restaurants, and other attractions It is very comfortable and has some good amenities such as pool and restaurant. The added bonus is that it is pet friendly, and I can bring my dog!
When I need to be in this area of New Hampshire for business or personal reasons, I always choose this hotel.
October 14, 2014
Rated 4 out of 5 by PeteCritique Friendly, Clean Hotel
Stayed 2 nights over Columbus weekend. Very friendly staff, very clean facility. Went to front desk to tell them 1. Iron doesn't work. 2. No shampoo in dispenser. 3. No body wash in dispenser.
Was told an iron would be delivered and items restocked. Neither ever happened.
If I as less easy-going I could see this being a problem since they had 2 days to straighten this out.
October 14, 2014
Rated 4 out of 5 by Cheryl43 Shuttle service from airport disappointing
My only complaint is with the airport shuttle service. I left my car at the hotel and took your shuttle to the airport. The shuttle trip to the airport was timely but the airport pickup was very aggravating. I called as soon as the plane landed, 11:00 PM, but waited to be picked up for nearly 50 minutes. I called the hotel several times and was assured the taxi service had been called and told they would call again. I'm not sure who dropped the ball but think you should revisit offering this service if it cannot be carried out in a timely fashion.
October 8, 2014
Rated 1 out of 5 by BillyJoeBob69 Not Good!
There was not much good about this hotel that I can say. When we arrived, the front desk was anything but friendly, nor was my Platinum status noted. There was a leaking water pipe from the ceiling between the reception and the restaurant with a real mess of rags, mops, buckets, etc. We went out that evening and upon our return the mess was still there. The next morning when we went to breakfast, the mess was still there. We went to breakfast to be told that they were out of bacon and had only one variety of bread. There were only two other tables occupied in the entire restaurant, yet it took 30 minutes to get an order of scrambled eggs. They forgot the hash browns, and that took another 15 minutes. it took repeated requests for water and coffee refills. We were gone for the day and when we returned to the room, housekeeping had not left us any water, coffee packets, bar soap, mouth wash, and had left the empty tissue box on the vanity. The carpet was not vacuumed any of the three days we were there. The wastebaskets were not emptied. The recycle basket was overflowing but not emptied. I could go on, but why bother. NOT GOOD!!!
September 29, 2014
Rated 5 out of 5 by rgslori Excellent stay
The room was clean, the staff was friendly and helpful - all around very nice stay.
September 24, 2014
Rated 4 out of 5 by Patrick99 Avg hotel, and convenient going to the airport
We stayed in this hotel the night before a very early flight. I was a little surprised when I checked in and asked for a Platinum upgrade, and they said they didnt do that. I asked if they had upgraded rooms or suites, and they said yes, we do. After some coaxing, I was upgraded toa suite, which wa little different from just a slightly larger room in any other hotel.
The bed was hard, but handleable. Everyone we met at the hotel was VERY nice!
Breakfast in the morning was good. The prices were very reasonable as well.
March 19, 2013
Rated 1 out of 5 by Larry Hard To Believe!
When checking in they sometimes have a spinning wheel for extra perks such as points. I spun the wheel and got 250 extra points. A lot of good that did!!! I have not gotten them to this very day. Called many times and to no avail.
The restaurant sent up room service with a steak dinner with all the trimmings. The potato had only been cooked for about 1-2 MINUTES. Hard as a rock. Plus they add 18% gratuity to the bill as if they deserve it. And then on the bill you sign, there is a place to add more, PLUS they charge $2 just for sending the worthless meal up to your room.
Take it from a Platinum Member. Stay far away from his hotel.
June 11, 2013