Rated 5 out of 5 by Phil Back Again
We enjoyed our last stay so much that we came again the next weekend. The biggest reason besides the great facilities is that the staff is extremely friendly and accommodating.
After the vending machine took my money without providing anything, the desk clerk refunded the money without hesitation and gave me the item I wanted from the mini-mart as compensation for my inconvenience. She even addressed me by name!
One suggestion for enhancing service is to provide a keycard for outside entrance after checkout so guests who wish to remain for the rest of the day can go to and from the outside pool without having to go through the lobby.
June 18, 2014
Rated 4 out of 5 by busitraveler68 Reliable choice in Eastham
I've stayed at this hotel on three occassions over the past several years I find it to be a consistent and solid property very conveniently located in the center of the outer Cape. Very close to Arnold's, Local Break and several other great places to eat, it's an easy drive to the shops in Orleans or the Vineyard in Truro.
July 6, 2014
Rated 2 out of 5 by digts Hotel services are inadequate
Our rooms were not turned over until late evenings: 6:30 pm on a couple of days. Pool water was dirty. Hot zacuzzi was not operational. Hall areas small damp. Suggest using air freshners.
July 7, 2014
Rated 3 out of 5 by Ducks4 This hotel had ants and other bugs
Very frustrated with our room as it had ants and another bug. There were no other rooms available to move to so we had to stay in the room.
July 5, 2014
Rated 3 out of 5 by MotherBook Needs an update
Our room was comfy but dark and drab. The bathroom especially needs an update--toilet was sluggish and the shower/tub not very clean looking and a bit slow draining. It looks as if the lobby, restaurant area, public access restrooms have all been modernized, so I hope there are plans to clean up, brighten up, and update the plumbing in the rooms. The staff...from front desk to housekeeping was very friendly and helpful., tho no mention of being an SPG guest., even tho I used points for one of my nights! This is one of a few actual hotels in this area, and I know beach vacationers can be especially tough on hotels, but it would be nice for those of us not packing a bunch of kids and friends in the same room to get,something closer to Starwood expectations.
June 30, 2014
Rated 3 out of 5 by 1JulieQ Great Indoor Pool
The pool was great. My family enjoyed swimming and relaxing by the pool.
July 1, 2014
Rated 4 out of 5 by purple2 convenient for conference,pleasant staff
I chose to stay at this hotel as it was the site for the conference I attended. The staff were especially pleasant and accommodating. The "continental" breakfast served for the conference was awesome. It was more Mediterranean than European, including fresh veggies and hummus, fresh fruit, yogurt and granola as well as bagels and fruit juices. And there was enough for an additional serving at the late morning break.
June 28, 2014
Rated 5 out of 5 by Fama65 Nice size rooms outside and indoor pools
Good size rooms on 2nd floor --rooms were quite -- good location close to beaches and surrounding towns of Orleans and Chatham
June 30, 2014