Rated 5 out of 5 by sbs2012 highly recommend
when we checked in we were greeted with 2 wonderful front desk staff - super friendly and helpful. We got upgraded to a beach front room which was great. I would highly recommend this location.
April 6, 2014
Rated 4 out of 5 by businessbeachgoer Good value, but I think they are still renovating...
I think the cost for a room was reasonable, especially with a free upgrade to a beachfront room, so I can't complain there. The issue I had with the place is that it seemed like they were in process of renovating and did a somewhat tacky job, for SPG that is. For some reason, the bathroom tiles around the grout, it was always small puddles of water and the shower was kind of worn out with nice tiles placed around it, which were starting to separate. Aside from the bathroom, there was a lot of noise each day, most likely from renovations and the cleaning crew. I think it could be reduced though with better care for insulation. Those were really the only issues I had there. I think the beach was well kept and overall a nice location to stay at. Just don't expect full SPG quality or to sleep in...
April 3, 2014
Rated 4 out of 5 by VinnyV Internet
The only difficulty we had (besides weather) was poor internet reception on the wireless. It was slow and hardly available on the beach. I would look at some amplifiers/extenders.
What is the schedule for the restaurants by the pools? Did I miss something about getting food during the day? I felt like one of them should have been open at least. We had to leave the resort for lunch (burger/short order) each day. I think you could really do good if you offered a small menu at decent prices.
March 30, 2014
Rated 2 out of 5 by Shelby4 Deception
The rooms were small I could tell trying to update but far from description published. Bed comfortable. Walls paper thin could hear neighbors all the time. Front desk person told me numerous time"having a bad night" "busy"huffing and puffing at check in. Check out was much better clerk very nice.
March 31, 2014
Rated 5 out of 5 by JustJack Hotel has great locatrion and views
We had a great stay. The room was comfortable and fresh. View of gulf and beach was great.
March 31, 2014
Rated 5 out of 5 by grampsinator A great overall experience
Two things about this hotel that made it a great experience--great staff and great facilities. Every staff member that I dealt with showed initiative, competency and great interpersonal skills. The reception desk, dining and room facilities appear to have been recently renovated and have a sophisticated yet relaxing feel to them. I would gladly stay here again.
March 28, 2014
Rated 2 out of 5 by FEEL75 Wing building
To make a reservation, photos in website were decisive. However, this hotel has several wing buildings which were not watchable for beach. If you want to watch a scenic view for beach, avoid to make a reservation for wing building like me. Since there was no comment about wing building, I considered all rooms as the room in the photos.
March 23, 2014
Rated 3 out of 5 by Dolly529 Fire the Engineer
So many things were wrong with this room. 1). We were moved to the 2nd floor due to flooding from a rain storm. It was a wrong bed size and were reassigned again.
2) The bathroom: (a) so small that the toilet paper holder was practically on your lap. (b) The pedestal sink had no room for anything (c) Only 1 bar for all of the towels, no room for slightly used ones. (d) water on the floor with every use of the shower & loose faucet handle.
3) room's heater/AC was worthless. It would BlAST on and then quickly shut off. Thermostat too close to the controls. Room was only cool by the unit while the far side of the room was still warm and stuffy.
The coffee in the lobby was cold every morning. We had to ask for hot coffee every day we were there. The hostess couldn't understand - "it was brought out 2 hrs ago".
March 20, 2014
Rated 5 out of 5 by kaydeebee23 Great Stay/Best Vacation ever
The Hotel was very nice when you walk in. Staff was super friendly. We received our free room upgrade to an ocean view room and they threw in free breakfast for the wait, which in all honesty wasn't too long. They brought us extra pillows when we asked. Room service was fast! The Beach is beautiful and we were able to use the covered parking garage, definitely a +. Also had the heated pool and spa open in February, my children loved that.
February 29, 2012
Rated 2 out of 5 by Denise03 This Shearton Four Star needs renovations
Unless you are able to stay in the newest part of the hotel it is unsatisfactory. The bathroom, refrigerator, and carpets were dirty. The computer chair was broken and I almost fell out of it. Only one plug on the desk lamp worked and had to basically crawl under the bed to get an extension cord for another outlet. Basic cable TV with limited channels - no movie channel. The room had a musty smell. I asked to move to another room and was told there were no rooms available.
March 17, 2014
Rated 5 out of 5 by Sherrill65 Great hotel to visit
Great location, friendly staff & furniture & bedding were terrific. We really enjoyed our room. Will visit again.
March 20, 2014
Rated 2 out of 5 by BigDaddy Good location but needs work
This was our second stay at this property. Front desk staff much improved in terms of helpfulness but there are still management issues. For example, lunch is served only at outdoor shack. They apparently got a little busy so bartender on his own decided to stop serving lunch for 1 1/2 hours at lunch time. Told me kids would have to wait until 3pm to eat. We had to leave property. Also, on checkout they tried to refuse late checkout because housekeeping wanted to leave early. It wasn't until I explained that the maid couldn't re-write corporate policy that they relented. The hotel could be great but just isn't there yet.
April 11, 2012
Rated 4 out of 5 by armypilot Great hotel... except...
The hotel was outstanding. The room was perfect. The staff was courteous. The only exception was the breakfast. The breakfast had been sitting out for hours by the time we made it down to eat. If I'm paying for a breakfast (and I was) I expect it to be fresh when I eat. We left to eat at Waffle House if that tells you anything. When I informed the staff they seemed less than concerned. But other than this one minor issue, it was a great hotel and overall good experience.
December 7, 2011
Rated 5 out of 5 by KHAM09 THIS HOTEL WAS A GREAT PLACE TO STAY
I HAVE A 4 YR OLD THAT WENT ON THE TRIP WITH US AND WAS A LITTLE SCARED WE WERE NOT GOING TO ENJOY THE HOTEL. THIS HOTEL HAS EVERYTHING YOU NEED TO KEEP A 4 YR OLD BUSY!! LOVE OUR STAY AND WILL GO BACK AGAIN!!!!
March 17, 2014
Rated 3 out of 5 by HappySPGmember Nice location and belongs to SPG
Beachfront rooms are right across from white sandy beach. Hotel happens to belong to SPG (even though not at appropriate level). Has two nice outdoor pools. That is all I can say about positives. Rooms are very average (even the "best" suites) and need updating. Bathtubs have shower curtains that are so long that you can not avoid standing on them while showering! You should be very crafty to avoid a puddle of standing water in the bathroom after the shower. Food in restaurant is average. Staff need better training especially about what SPG hotels elsewhere offer. I had to make four phone calls (finally asking for the manager) after I left to actually receive my folio emailed to me!
March 27, 2012
Rated 5 out of 5 by Ranric19 Beyond Expectations
We were not expecting much due to past reviews on Trip Advisor and the deserted look of the property when we arrived. We were warmly greeted, recognized for newly reached SPG Gold status and upgraded to a wonderful beach view room. We found the room and property to be well-maintained, clean and comfortable in every way and really enjoyed our Gulf-facing balcony! I do have one small criticism to offer. When two people of the same gender check in together, do not assume they want 2 beds. Ask. In our case we reserved a king bed and were given 2 beds without asking. After being together for 19 years, one night in separate beds did not make or break our stay but we would have preferred one big bed.
November 14, 2012
Rated 5 out of 5 by BobTX Great Beach Location
First time to the area and found the hotel was exactly what we were seeking - great beach location, clean/comfortable room at a reasonable price.
Beach is just as nice as Destin and the price is much better. Beach attendant was very attentive and breakfast buffet was very good.
We will be back!
March 20, 2012
Rated 5 out of 5 by Melanie27 Clean, comfortable, and friendly
The staff was very friendly. The hotel was very clean, beds were comfortable, room service was great. Will stay here again!!!!! I WAS disappointed when I was instructed by front desk staff to ask for the Birthyear Promotion for my upcoming visit only to be told by Reservations that it was not available.
March 12, 2014
Rated 5 out of 5 by Puttingg Platinum Guest can rest assured
This property will take care of you. Ask for Amanda and I promise you will taken care of. I travel almost 170 days a year . This property (even while under construction recognizes a weary traveler)
First class property. May not be a Four Seasons but they make you feel like you are.
Thanks guys ..........
February 11, 2014
Rated 5 out of 5 by LovesVacations Great Time
We stayed at this hotel for 2 nights last October. We had just spent 4 days at Disney World and were exhausted and just needed a couple of days to relax before heading home. We booked one of the beach side corner suites which was amazing. The restaurant staff was great, the front desk was great and it was an overall fantastic experience. We are returning in 2 weeks for a 4 night stay this time, and hope to have another great time.
March 7, 2014
Rated 2 out of 5 by ctouchard GREAT BEACH... DATED HOTEL AND CONSTRUCTION
Just did a 4 nights stay at this property in room facing ocean ... on first floor.. The balcony is full concrete you need to be standing up to see the beach...
so much construction at hotel and next door...
Air conditioning was not working we call maintenance 2 times they had to change the full AC UNIT.....Stain on tile in shower.. no wireless in room
So much rust on handrail to go to room... TERRIBLE.. i could not touch it going up..
great location.. OUTDATED HOTEL AND I PAID $202 A NIGHT ONLY A FOUR POINTS
SPG LIFETIME HERE
May 2, 2013
Rated 5 out of 5 by Gwen64 Best hotel on the Destin beach
The layout of the hotel made it feel spacious. The hotel was booked for the Pirate Festival but you would never know it. The beach is the least crowded. It is almost private because this hotel is not close to another hotel. Loved it! The swimming pools were never crowded.
The breakfast buffet is wonderful and very well priced. It is so child friendly. My little granddaughter had her face painted and was so cute. The staff is happy to assist you with anything you need...even bandaids. I look forward to returning.
June 6, 2012
Rated 1 out of 5 by Mac22 Photos Are Deceiving...
I've been an SPG member for 3 years and have high expectations of SPG properties. The hotel photos show a building on the beach, what it doesn't show you is the motel like rooms on the other side. 2 story without an elevator with luggage isn't fun. Then when you call SPG...they say it's clearly stated that you'll have a parking lot view...parking lot view from a motel on the other side of the picture? This place was not worth 7K points per night. I should have saved the points and stayed down the street somewhere. VERY disappointed. After spending 21K points aka 21K dollars to look at a parking lot from a motel...I will not be staying here again.
August 17, 2012
Rated 4 out of 5 by GoingWoman Shelter from the storm
We stayed during the ice storm and were literally "stuck" in the hotel. Despite the weather and the renovations underway, the staff was just incredible. Every person was working as hard as possible to keep guests comfortable and productive. Even the kitchen staff worked endlessly and provided great meals to a "captive" audience. We hope to come back when we can enjoy the beach and all this location has to offer.
January 30, 2014
Rated 1 out of 5 by Diane64 Not what the picture implied
Was very disappointed with the room (our view was a parking lot that smelled like a wet dog), the restaurants and the quality of the food. Thought we would be on the beach (as depicted by the photo at Travelocity), but ended up in a room akin to a cheep backwater motel that faced a blacktop parking lot. The bathroom had multiple leaks and the room had a terrible smell. Will never stay here again or recommend it. As a Starwood member, this is definitely not one of your shining properties.
August 5, 2013
Rated 5 out of 5 by tsumatt Excellent
Could not be more pleased with my stay. Staff was extremely attentive and polite, room was very clean and comfortable. Thumbs up!
December 11, 2013
Rated 3 out of 5 by Wesley Nice rooms - Not so great facilities.
Upon arriving at this hotel, you get the feeling of a roadside motel rather than the typical SPG property. Nevertheless, from being a faithful SPG member and having never been let down, I decided to stay here anyway. When I got to the room, it was surprisingly nice. The rooms had been recently updated but it was hard to hide the fact that this is still a very old hotel with rusty fixtures and a musty smell. This place doesn't only need to be updated, but it needs to be completely renovated. Also, the restaurant/lounge called Dempsey's has a fantastic staff but the facilities are very old with exposed pvc pipes, and old bar, and old furniture. The breakfast was also awful and tasteless. If rooms are all that matter to you, then it's not that bad. However, for someone that travels frequently, this isn't my thing.
February 2, 2012
Rated 5 out of 5 by Rest113 Thanksgiving weekend
Once we entered the hotel, we felt relaxed and safe,Once we entered the room we knew we had picked the right hotel for a very peaceful nights rest
December 7, 2013
Rated 5 out of 5 by Bah1959 Love This Hotel
We have been staying at this hotel for many years now. We stop on the way to Orlando and on the way home from Orlando and have never been disappointed. Always making updates to make sure the hotel remains in great shape. Want to go back and stay longer. Amanda at the front desk this trip was awesome. Thanks again
November 17, 2013
Rated 2 out of 5 by uappelba Very poor customer service
Hotel overall is decent and clean and well located. However I wanted to surprise my wife with some champagne and fruits that were supposed to be awaiting us in the room. First I had to call 3 times in the morning to be able to talk to someone who could take the order (they seem to like to transfer you away from them). When we checked in that night I asked whether the champagne had been delivered to the room already. It hadn't. So before heading to the room I convinced my wife to have dinner first, but by the time we got to the room 45 mn later, still nothing. 15 mn after we got into the room, finally someone showed up but by that time I was so annoyed that I sent him right back. The next day my wife tried to order room service for breakfast but gave up after letting me phone ring at least 35 times. The worst service I've ever experienced at an SPG property.
May 9, 2012