Rated 5 out of 5 by RTKY Nice place
We were originally assigned a courtyard view and I asked to be moved to a oceanview room which they accommodated as soon as one came open (next day). Both rooms we had were nice. Both pool areas were nice. The lighting was superb and made work at the desk easy. The Beds were outstanding as always. This location was great both for Fort Walton and even Destin. The staff was super helpful and we bugged them a lot about moving to the ocean view room.
November 10, 2013
Rated 3 out of 5 by SteveP88 A nice place to stay
Under rennovation in Oct 2011 so it will be nice until the Sring Break crowd trashes it. All the stuff in my room was new and clean. I liked the stand-up shower with water jets. I had trouble with my internet and TV so they moved me to a new room without any hesitation. Desk staff was very nice. In-room Fridge and Mircowave were new. Large Plasma TV. Nice exercise room (not huge but considering some hotels claim to have one and it ends up being barely anything at all this was ok). Nice pool areas (two of them - with one overlooking the beach). Right on a nice stretch of claen beach. I went for a run and a long walk.on the beach. The lounge is nice and has free munchies at 5pm. Also in-room bottled water is free!
October 28, 2011
Rated 5 out of 5 by TheFeldies Great views and friendly staff
Our family stayed 7 nights 7-21-13 to 7-28-13. We loved the views from our room and the beds were very plush. It was a bonus to have a refrigerator and microwave in the room. We decided to use their, " GO Green" to not have the staff clean everyday. We just did a mid week service and had them clean and change the sheets. It worked out very well. And they give you a coupon for going "Green".
The staff was wonderful from start to finish and having beach towels to use at the pool was a plus. Sheration Four Points Fort Walton was great....see you next year.
July 30, 2013
Rated 1 out of 5 by TEM70 Unpleasantly Surprised
The Hotel was busy for the weekend, The Management failed to properly make changes in staffing to accommodate the high number of guests. Dining room was often full of dirty tables ( I was seated at one) Servers were overwhelmed trying to keep up. breakfast buffet had several empty trays and cold items. Was informed I would need to check back with the front desk Sunday morning to see if they could allow a 1pm check out.
there were other issues but who has that much time.
I will not return.
October 15, 2013
Rated 5 out of 5 by Lacy Great beach hotel
We had a fantastic time and the room was perfect -- ocean front on 6th floor. The staff was so helpful and welcomed us with friendliness that was genuine. Jasmine, Amanda and Carmen made us feel at home. The sound of the waves on the beach at night was soothing and the fresh air a welcome from busy city air and sounds. The food was very good and a great value. Thanks for a great visit.
November 6, 2013
Rated 1 out of 5 by roadwarrior55 Worst Stay Ever
this was the worst starwoods hotel I have ever stayed in. The "ocean view" was a euphemism for a small strip of beach about 100 yards long. The room was old, outdated, and reminded me of an old motel. Can't even call this a hotel. I had intended to stay all week, but after one night, I left for a different hotel. All rooms are outside facing entrances, i felt very unsafe, and the room was definitely subpar. I will never stay here again although I am in the area frequently for business.
October 7, 2013
Rated 5 out of 5 by Okaloosa2012 Great hotel
We were there from Aug 17 - 22 and it was excellent. Our balcony opened up to the beach which was great. White sand beach with emereld green water. Clean hotel, close to a tons of places to eat and shop at and the staff was very friendly.
The pool left a little to be desired, but I guess, the fact that in less than 15 steps, you're sitting on white sand, makes the pool a bit redundant.
They need to add a toddler acticity area on the beach with some slides, swings, water fountain etc. It cost $30 a day to rent an umbrella and two chairs!!
August 28, 2012
Rated 3 out of 5 by Reini61 This hotel was a disappointment this year after four previous great stays
This was the fifth stay at this Sheraton location with my family during the last six years.
Unfortunately, the entire wing of the hotel was without hot water. After a six hour drive from Atlanta, GA, we and my friends stayed in room 101+103+109. We were moved to room 438 the next morning, my friends were moved to other rooms where the shower curtains were missing and subsequently were moved again.
I felt very embarrassed because I booked and highly recommended this hotel to celebrate Thanksgiving.
However, the Thanksgiving dinner and service at the Sheraton hotel was excellent, just like home cooking.
This four points by Sheraton definitely needs some renovation.
December 3, 2013
Rated 5 out of 5 by Barb06 This hotel has everything.
We had a beachfront room & the room had microwave, refrigerator, two queen beds & the most fantastic view of the beach. Just wish we could have stayed longer
November 4, 2013
Rated 2 out of 5 by disappointing Disappointing
This hotel is selling purely location....walk from your room onto a very nice beach. Everything else is very disappointing for a hotel charging in excess of $200/night for a room. Bathroom not very clean....ants in the room....problems with the door cards working.....bathroom towel rack loose and broken....one clerk at the front desk checking people in while other clerks check on who knows what in the office. Not the level of service or cleanliness for what they charge.
June 3, 2013
Rated 5 out of 5 by Brit12321 Business Travel
I stay at this hotel frequently, the staff are really friendly and helpful, I would recommend this to any business traveller to this area.
January 10, 2014
Rated 5 out of 5 by Olivia428 Wonderful!
The staff, location and rooms were all wonderful! We came in for a beach wedding. It was pouring outside and the bride was upset. The staff helped us gather umbrellas bc the bride did not want to move it in. They also let us use all of the umbrellas out of the gift shop. They were so caring and helpful. Every single person there. I will only be going to four points when I want to have a beautiful stay at the beach! Thank y'all sooo much!
April 21, 2013
Rated 5 out of 5 by Huska83 Outstanding customer service, newly rennovated rooms
We stayed one night in the honeymoon suite. The room was beautiful and spacious and clearly, newly rennovated. The king size bed was luxurious. The room included a wrap around balcony with an amazing view of the gulf.
Within a 10 minute walk is great, local food, bars and nightlife. The location is prestine.
We only had one issue: our jacuzzi tub didn't have a working drain. After politely calling the front desk, they responded quickly. We had a maintenance guy there in under 10 minutes and he went out of his way to fix our problem, which was complete in under 20 minutes. We were still given free breakfast vouchers because of our trouble, which was unnecessary since the problem was fixed. (The breakfast is normally a $10 buffet and seemed quite worth it).
The staff was professional, accommodating and did everything they could to truly make us feel at home.
February 9, 2012
Rated 3 out of 5 by INTraveler Spring Break 2012
Wi-Fi did not work during our stay, the hot tub was broken until the end of the week and we had one day with no hot water. The staff shrugged their shoulders when informed of these problems. For example, they told us to use our laptop in the lobby since that was the only place that Wi-Fi worked. Our room was very clean and the beach was nice. Very disappointed in the reaction of the staff to these issues however.
April 12, 2012
Rated 3 out of 5 by rm65 Great beaches and access to beaches
Great beaches and we got an upgrade so appreciate that. However the service and room cleanliness could be improved.
January 7, 2014
Rated 5 out of 5 by Kathy4555 Great Vacation Spot
Check in was fast and courteous. The rooms have been redecorated and was very welcoming. The room was clean and a great view of the gulf. The breakfast buffet was awesome. The food was very good and I also was made an omlette. We brought our grandchildren and was surprised to find activities geared for them. The pool was clean and we enjoyed it very much. I will be back. Our stay was awesome!
June 27, 2012
Rated 4 out of 5 by Henry4 This is a nice get-away.
Beautiful beaches and updated rooms!
January 7, 2014
Rated 1 out of 5 by Maddie the worst Sheraton we have stayed in for cleanliness
We were both very disapppointed with the room's preparation. The toilet had brown stains running down the back. The bath tub had black dust on the bottom six inches of the outside of the tub. The tub didn't drain well, we ended showers in ankle deep water. The blanket had dried something on it. Have never had such poor conditions in a Sheraton! Very disappointed.
July 28, 2012
Rated 5 out of 5 by JOE78 First Time visitor
Great hotel right on the beach. Joann at the front desk was very helpful getting us in and settled. Even the maintenance staff, specifically Bill, was very friendly and went out of his way to make sure we were doing well. John, the bartender at Kiwi's was a blast as well. This was a 4 hour drive for us so it was refreshing the moment we arrived. We staying in 634 facing the beach. The room was cleaned right before we go to the room as Joann helped us get a beach front room. We didn't mind the slight wait. Our refrigerator in our room wasn't working, so they promptly send someone up to help. They apparently took the mini fridge out of the employees lounge to help us. We figured out the room refrigerator was working, just the electrical plug was faulty. Parking was well thought out, pools right by the ocean was a great idea, and even the breakfast buffet was great. We'll be returning sometime soon as long as Four Points keeps up this service!
June 27, 2013
Rated 4 out of 5 by Virgo79 Clean and convinient
Great stay, felt safe, very clean. Only recommendation is to drive over to Destin instead of staying at the Fort Walton Beach with is directly leading out from the hotel. It's nice, but Destin is nicer. Be sure to rent a car bc taxis are expensive. Otherwise, the hotel was a great stay and I would stay there again.
October 29, 2012
Rated 5 out of 5 by Bill Noise Noise Noise
Everyone was polite and helpful, however, there was a great deal of construction and upgrading going on that added much noise and unpleasant chemical odors. The ocean was beautiful ! The constant noise was not ! You might advise guests of ongoing construction before you book them in to your "luxury" hotel.
May 17, 2013
Rated 1 out of 5 by nickie26 Horrible hotel and staff are horrible
if you are a smoker do not come to this hotel they will try to charge you for anything and everything. The staff is very rude. Staff does not get back with your needs promptly. Managers are never on site to help with guest needs.
August 18, 2013
Rated 1 out of 5 by chickenhead Not worth high $$$$$
We work hard for our $$$. I feel that we did not get our value for what we spent. The spa was pitiful. The bathrooms for the beach and pool use were worse than an outdoor porta potty. The outdoor bar was great the people that worked there were great. Location was great. But we will not stay here again.
August 12, 2012
Rated 5 out of 5 by Dekb Wonderful stay, great staff!
Thank you to all the friendly staff who made our stay a memorable one. The hotel is recently renovated & beautiful. We were upgraded to a beach front room...staff surprised me w cake and apple cider in room to celebrate my birthday. This is our favorite hotel and would definettly stay here again.
December 24, 2012
Rated 2 out of 5 by MGW2 Outdated.
Despite having availability in the newer part of the hotel (at an additional cost of $60), I was put in the old, run-down, 80's vintage rooms that while reasonably clean were clearly in desperate need of renovation. I had hoped for and expected better for the price.
March 26, 2013
Rated 5 out of 5 by vacation20 Great ocean view
Very nice room. Ocean view couldn't be better. Will definitively come back again.
December 10, 2013
Rated 4 out of 5 by Milly22 The Hotel is in a good location
The hotel is in a good location in reference to shopping areas, and entertainment.
January 3, 2014
Rated 5 out of 5 by TeefenSandy Awesome Getaway
Booked a standard room with my spg points. Upgraded me to a beachfront upon check-in...BONUS!!! Reviews are all over the board with this place. I'm telling you dont read into the bad ones. This is a hidden gem. Me and the wife will keep coming here!
September 10, 2012
Rated 5 out of 5 by Sal53 Awesome hotel!
This hotel was great! We actually left the Ramada a few doors down bc it was terrible. When we got to this hotel it was better than expected! Clean and comfortable rooms, great property, great location, beautiful brachfront & pools. Stay here!
September 7, 2012
Rated 3 out of 5 by Rts85 Great location but mediocre hotel
First and foremost the hotel room was dirty. There were hairs here and there, we found two socks laying in the shadows (clearly showing they had not bothered to vacuum anything) and the whole room felt grimy. The location was excellent, right on the beach and on the main road running through Destin or Pensacola.
December 30, 2013