Rated 4 out of 5 by Bob99999 Comfortable place to stay
I brought my wife and son down here with me and we do not have any complaints. The staff was there to help us whenever we needed it. Super nice to go sit on the beach and just watch the waves roll in.
April 15, 2014
Rated 4 out of 5 by JohnJean Fun In The Sun
We loved the proximity to the Boardwalk and the beach /bars/restaurants. Just a short walk on the beach and you are there. And if you don't feel like walking, Kiwi's Beach Bar is right at the hotel. John and Weldon (who run the Kiwi's) are great (John & Jean)
April 14, 2014
Rated 1 out of 5 by Michaelt1992 Worst Starwood experience
I stayed at the Sheraton Four Points Ft. Walton Beach this past weekend. I am a SPG member and regularly stay in Starwood hotels around the world with no complaints.
My experience at the Sheraton Four Points was completely unsatisfactory. First, upon check-in the sink in my room was clogged and filled with a purplish liquid. After cleaning each day the sink was never cleaned, unclogged or fixed, the room was still dirty, and the only noticeable difference in the room was clean sheets and towels.
At one point when the maid knocked on my door, I asked her if I could have 15 minutes more before she cleans so I could vacate the room. I was told it was "now or never" for cleaning. This sort of treatment is something I've never experienced in any hotel, Starwood or not.
During our stay there were a lot of colleged-aged vacationers (like myself) who had experienced similar treatment- if not worse. Although I was not affiliated with these groups, I feel that because of my age (22) I was grossly mistreated and taken advantage of. At one point, the bartender at the beach restaurant (John) told me that after the first free water I would be charged. He also mentioned that I should "be sure to tell all my college friends the same thing" (even though I was not affiliated with anyone else at the hotel but my girlfriend).
As a regular traveler, and a new SPG account holder, I am deeply disappointed with my stay and treatment at the Sheraton Four Points. When I spend hundreds of dollars somewhere, I expect to be treated with fairness and respect- as well as stay in clean conditions.
I expect a response from Starwood as to my stay. I would not recommend this hotel to anyone, and do not foresee staying in any Four Points hotels in my near future.
April 14, 2014
Rated 5 out of 5 by SpoiledSpringBreaker This hotel is awesome
The hotel staff was very friendly, they bent over backwards for me anytime I had a request. The on site bar, restaruant, pools, hot tub, fitness room, and laundry room were very modern, clean and awesome! The location could not be better. You are just a short walk from some of the hottest places in Fort Walton/Okloosa Island, and right on the beach.
April 8, 2014
Rated 3 out of 5 by bball32 Decent Stay
We found the location for this hotel to be attractive. The beach is beautiful and the room we were in offered a beautiful view of the beach. I would not stay if I had not had an ocean front room.
The one complaint I had is that the air conditioning did not keep the room cool enough and the outside temperature was not that warm (50 to 65 degrees). However, I did not let the staff know of it so in all honesty they did not have a chance to correct the situation. Our thermostat was set on 60 degrees and it was not near that temperature in the room.
The staff was very friendly and helpful whenever we needed anything.
March 31, 2014
Rated 1 out of 5 by mfonz Terrible Stay
The hotel was old, outdated, and filthy. No SPG recognition, no upgrade, no free breakfast, no late checkout. Walls were thin and the patrons were rowdy and uncontrolled. the carpet in room 642 at $325 a night was disgusting, turning my socks black in 10 minutes. I even asked for a room safe and was told I would have to come to front desk and get one. I cut my stay short and checked out and was not even offered a discount or refund. At least they didn't charge me for the remainder of the stay I did not use.
April 4, 2014
Rated 4 out of 5 by Josh1977 Great location and value
This hotel has a great location and the price is a very good deal. The vibe of the hotel is really good and the staff is very friendly. This is my 3rd time staying here and would definitely come back.
April 7, 2014
Rated 2 out of 5 by Toeshoetraveler Hit and BIG miss
This was the second summer I visited. Last year I had a great room with an ocean view at no extra cost. I'm a platinum SPG member, and the staff didn't seem to care; I arrived to a basement room with wheelchair access (I did not request that) no view, and they didn't allow my late check out (guaranteed for platinum members). They were booked solid, but they should have some form of reward for client loyalty. If you're not going to give late check out, room upgrades, or SOME kind of reward for customer loyalty, why should I go out of my way to stay at a Starwood?! I won't be going back. It's a nice, but poorly run, hotel.
April 14, 2012