Rated 4 out of 5 by GymDyna Hidden oasis in the city
Loved the courtyard and garden-like atmosphere. Pleasantly surprised at the quiet and serenity near a commercial park.
Don't let the exterior fool you!
August 4, 2014
Rated 3 out of 5 by Betterbox 4 Points out of ten
Fair experience. Still waiting for my email copy of my bill.
August 5, 2014
Rated 4 out of 5 by Dmilsi Great Choice in Bakersfield
I often stay at this property if I need a break while driving from Northern to Southern CA. I've always like the quiet, verdant grounds, which are a tonic after a long day on the road. On this stay, the check in was efficient and cheerful and I was given a second-floor room overlooking the pool and garden. The room was in great repair and quite large. It had a fridge, microwave coffee maker, work desk and a comfy arm chair. Free Wifi was also provided. My only disappointment was the rather spartan continental breakfast (coffee, a bowl of fruit and toast) offered as an amenity SPG platinums. That aside, this is my first choice of accommodation whenever I'm in the area.
August 24, 2012
Rated 3 out of 5 by valve delays
My room was not ready for check in until after 6 pm. That was not acceptable. Also the patio still had dishes and garbage on the table. Kids were in the pool being kids (loud) at 10:30 pm. Creamer was empty by the coffee maker. No garbage can by the coffee for trash. This was the least enjoyable experience I've had at this property and I have stayed there many times. Also I have not received either a paper copy or electronic copy of my bill.
July 17, 2014
Rated 5 out of 5 by Jason34 Clean and comfortable
Great front desk experience. Late check-in for only one night so all I did was sleep and have breakfast. Comfortable and clean room. Did not love the shampoo and conditioner dispensers in the shower - kind of creeps me out. And, I did not receive my receipt e-mailed per my request. however, my business associate did for his room.
July 24, 2014
Rated 5 out of 5 by PabloGrande54 Always a good place to stay
I've been staying at this hotel for about 20 years.
Whenever I come to Bakersfield on business,
it's always my first choice. It's always clean
and well maintained, and the staff is courteous.
July 28, 2014
Rated 3 out of 5 by 007fromNZ Great Place to stay, but no internet!
The internet connection at the hotel was very very poor and insecure. As a business user, it is important that I have internet connection to catch up with work in the evenings, but I could not do so.
Will recommend this hotel for families but not for business users until the internet upgrade is in place (Manager informs me that there will be an upgrade shortly).
July 20, 2014
Rated 4 out of 5 by Canuck0012 Large room, nice garden
We were just passing through Bakersfield, so I booked the room on points. We arrived late (past midnight) and there was no problem checking in at that time (the front desk staff person was great and professional). We had a room with two double beds and the room itself was very large and the patio looked out onto the gardens. Very nice. There was a free bottle waiting for us too, as an SPG member, which was a nice touch. The hotel was quiet overall.
July 7, 2014
Rated 3 out of 5 by Wehy Very Loud and not as promised
I expected a bit more from a Sheraton. Booked a room with a group, with Courtyard view. Did not get that. The rooms are extremly noisy, one can hear everything. Water pipes are very noisy. The bistro was very unfriendly. The beds were very uncomfortable, the entire experience was disapointing.
February 27, 2012
Rated 4 out of 5 by Talon Nice Hotel
Nice hotel. Clean rooms and accommodating staff. As per my online request, they located me in a quiet room. I could not try the breakfast because we had to leave very early.
July 17, 2014
Rated 3 out of 5 by unchosenone1965 Late arrival/early morning fiasco
Hotel does not take cash!
Having lost my wallet (Credit Card and ATM cards), I withdrew cash at my bank before heading out to Bakersfield for a company event on 5/21/2013. When I arrived at the hotel (a lil' after midnight 5/20), I was told I could not check in with cash. Posting such "hotel policy" would be helpful but allowing cash for one night room and tax would be plain Customer Service. Clerk called "his Boss" and would not allow me to stay for the 1 night and have a Company Credit Card faxed in the morning. Ended staying at another establishment which allowed cash
July 1, 2013
Rated 5 out of 5 by SIBBY Love the ambiance
Great place to relax, quiet rooms and great pool area.
July 17, 2014
Rated 2 out of 5 by Notowels Going Green???
When I checked in I was informed that this hotel is going green and if I needed extra towels to just call. On the first night, we used all our towels bathing and wiping up extra water from the floor (not use to shower curtains?). Then next day I gave the wet towels to housekeeping and was informed that there were no bath towels available at the time and could call the front desk. I called around two pm no towels were delivered. I called at 6 and stayed up until 10 but no towels were delivered. I had only one small wash cloth. After 4 calls still no towels!
February 20, 2013
Rated 4 out of 5 by 1happy2 Great Room but loud appliances
I was surprised at my room. It was very comfortable and if I had been able to stay more time I would have been able to use my little lanai.
The only issue: the refrigerator was loud turning off and on to the point of actually waking me up (I am NOT a light sleeper). At one point I thought someone was trying to break into my room.
All in all the bed and pillows were very comfortable
June 8, 2014
Rated 4 out of 5 by Phoelie Very nice hotel
This Sheraton is a very nicely kept property. The grounds are lovely. Even though it is close to a major road, the grounds and especially the rooms are peaceful and quiet. The restaurant and lounge are comfortable and the food is great and well priced. This hotel is very convenient to most things in Bakersfield.
June 17, 2014
Rated 3 out of 5 by Txlady24 Bathtub would not hold water
I checked in on 06/16/14 and wanted to take a bath after my long day. The drain would not work and the tub would not hold water. Called front desk and was told it would be fixed. Took another bath on Wednesday and the tub still would not hold water.
June 21, 2014
Rated 5 out of 5 by Beth71 This hotel was excellent
We were not expecting as nice a hotel as we found. It was perfect and we had a lovely 1st floor room with a patio overlooking the pool. The weather was wonderful, hot, but not too hot and lovely sitting out in the evening.
June 22, 2014
Rated 5 out of 5 by BKTraveler Great place to stay
I travel to Bakersfield a lot for business and always stay here. I know what I will get. Clean room, great staff to help me if needed, good food from The Bistro and a great nights sleep. I wouldn't stay anywhere else.
June 22, 2014
Rated 4 out of 5 by Magalia13 Not a cookie cutter "modern" hotel
One of the few hotels that still keep some of the style of yesterday's California resorts alive. Not one of the "modern" cookie cutter hotels. The grounds are exceptionally beautiful for a hotel of this price range. Rooms look oldfashioned and need some refurbishing but are functional and clean. Beds are some of the best in the industry. Some minor flaws like dirty patio chairs. We had a very relaxing stay.
May 27, 2014
Rated 2 out of 5 by ProNSP Look elsewhere
The one thing I dread about business trips to Bakersfield is having to stay at the Four Points. Although a platinum member, I try to stay elsewhere if possible. Rooms are always dirty- blood stains on sheets, crumbs on the bed, etc. Last week they gave up my reservation even though i called to update it and they assured me that it wouldnt be cancelled. They finally found me a room but it was a pain to deal with after such a long day. Wish so much that there was another starwood property nearby.
February 18, 2014
Rated 3 out of 5 by Pami99 First Stay, Very Dirty Martini.
The front desk clerk was friendly and personable. I got to the room aroung 9:20pm and tried to order room service. The restaurant did not pick up after multiple calls. I called the front clerk who transferred my call and they still did not pick up. I had to call the front desk again and she reached out to them, and could not get them to pick up for her. She then she took my order and walked it over to the restaurant around 9:40p. The meal came quickly, I ordered a dirty martini with my meal and the vodka must have been the house vodka, they didnt reach out to me to see what kind of vodka I wanted. I then noticed that the glass was very dirty. I didn't drink the drink. Upon leaving I had to call and ask for my e folio to be sent to me, it was not automatic. The room was clean, and quiet.
October 31, 2013
Rated 4 out of 5 by Lawsonfamily Importance of spg guests
Appreciated very much being guest go the day even as spg member. Thank you so much.
June 25, 2014
Rated 4 out of 5 by mickeylove business as usual
great place for a couple of days of business travel
June 25, 2014
Rated 4 out of 5 by KiminTX Great stay for business
Great location, VERY friendly staff, comfortable room
June 23, 2014
Rated 4 out of 5 by jean2825 Good choice for Bakersfield
convenient and easy, especially to park and get to your room. good location
June 21, 2014
Rated 5 out of 5 by sad3128 Very nice
Well, what can I say when I check in and there I am...Customer of the Day! Got extra points and an upgrade...nice. Desk personnel VERY cordial. I have no criticisms of the hotel. In fact, I've paid MUCH more and gotten MUCH less at other hotels. Thank You
June 1, 2014
Rated 4 out of 5 by Kwik Excellent Hotel
It was comfortable and the staff were efficient and helpful. We really enjoyed dinner at the Bistro. Breakfast room service was on time and reasonably priced. The grounds were attractive.
June 7, 2014
Rated 3 out of 5 by jae3 was disapointed the pool was not available
our stay was satisfactory. the chair provided for the desk was not proportional (if I wanted to keep my feet on the ground). the bed was very comfortable though. mainly used the room to sleep.
i was disapointed the pool was not available during our stay. would have been nice to get a note beforehand.
May 22, 2014
Rated 2 out of 5 by Redwood Unhappy
The room was a good. the bed was very comfortable, pillows excellant etc.. The room was acroos from a very noisy ice machine and glass door that slams.The staff forgot to put in my wake-up request. the bathtub did not drain. I was so rushed in the morning I forgot a few items. there was no coffee, only decaf. it took them several minutes to print my receipt. I couldn't make the breakfast. My experience with this motel rates 2 stars.
February 1, 2014
Rated 5 out of 5 by Donna9 Wonderful place to stay
The service was outstanding, beds were comfy, room was clean. We had an issue with the door, hotel personnel were there within 5 min to fix it for us. We will definitely stay there again if we're in the area!
May 27, 2014