Rated 5 out of 5 by NICK51 Hotel overall
The appearance was very nice. Good pool ,and everyone I talked to was very friendly and helpful.
October 20, 2014
Rated 3 out of 5 by Jen18 Dated noisy hotel with great grounds and staff
-very friendly, helpful staff
-nice grounds with courtyards, pool, hot tub
-decent room service food options
-have given up on using door knob breakfast order because they failed 4 times to pick it up
-dated rooms - stains on floor, not fresh smelling
-easy to hear people in neighboring rooms
- no bravo channel on cable
October 29, 2011
Rated 4 out of 5 by BCKD nice place
1. The fan in the bathroom was squeaky and could not be turned off unless the light was off. That was annoying!
2. The beds were very nice. We love the white cotton down comforters and white covers, however the sheets were a little stiff and itchy- low thread count. Otherwise
September 30, 2014
Rated 4 out of 5 by Ruth33 Huge rooms
For a chain hotel, the room was one of the largest I've seen, and very clean. The decor is pretty basic (as in a hospital-white bathroom) but very practical. It may be understaffed as we had to wait around 15 minutes to check in; however, staff did give us breakfast vouchers as an apology. Many acceptable restaurants nearby.
September 29, 2014
Rated 1 out of 5 by shooke Worst Hotel Experience EVER!
I trvel alot for business, and for pleasure, and prepaid this hotel for a patio room. When I arrived, I was told my reservation had not been paid and I was not to get a patio room. The desk girl was passive aggressive, made me pay for the room again, and gave me the worst room ever. When I called down to complain, she answerd the phone, so I was getting nowhere fast. When I produced my paperwork to prove I paid for the room, she found that a problem, and nothing was resolved. I will never stay there again. This girl needs major retraining or another job-CUSTOMER SERVICE IS NOT AVAILABLE IN THIS HOTEL!
May 14, 2012
Rated 3 out of 5 by Brad1000000 Only Starwood property in Bakersfield
The only reason I stay here is that it's the only SPG property within 100 miles. It's an older property that's maintained okay, with the typical carpet stains, worn furniture, etc., you see at 30+ year old properties that have not been recently renovated. I certainly wasn't "wowed" by the condition of the property. Furthermore, front desk service is very, very slow...I waited 10 minutes and there was only one person in front of me. Fortunately I arrived at 4:45; by the time I was checked in 20 minutes later there was a line of ten behind me.
The common areas are nice, with an inviting lobby, outdoor pool, and extensive garden areas with fountains throughout the interior of the property. There's a public computer with printer in the lobby, but no other extras offered regardless of SPG status. As a platinum member, I was provided a room upgrade to a "deluxe garden" layout, which had a nice patio overlooking the pool area.
August 27, 2014
Rated 5 out of 5 by Bolt1960 another great stay......
enjoyed the Bistro for drinks
enjoyed the pool before heading off to work
enjoyed the pool after work
September 26, 2014
Rated 3 out of 5 by NSV14 quiet hotel
this hotel is (most of the time) very quiet. water fountains and gazebos add to the ambience. pleasant overall.
September 25, 2014