Rated 4 out of 5 by Ouraydog nice place to stay
The hotel is in a nice section of Bakersfield and very quiet at night. My room was large, comfortable, and very clean. The hotel grounds were nicely maintained.
November 2, 2014
Rated 3 out of 5 by Jen18 Dated noisy hotel with great grounds and staff
-very friendly, helpful staff
-nice grounds with courtyards, pool, hot tub
-decent room service food options
-have given up on using door knob breakfast order because they failed 4 times to pick it up
-dated rooms - stains on floor, not fresh smelling
-easy to hear people in neighboring rooms
- no bravo channel on cable
October 29, 2011
Rated 4 out of 5 by CherylQ45 Huge Room
Hotel nice and clean only disappointment, I had was the room wasn't connected with the lobby. I would definitely recommend this hotel
October 30, 2014
Rated 1 out of 5 by shooke Worst Hotel Experience EVER!
I trvel alot for business, and for pleasure, and prepaid this hotel for a patio room. When I arrived, I was told my reservation had not been paid and I was not to get a patio room. The desk girl was passive aggressive, made me pay for the room again, and gave me the worst room ever. When I called down to complain, she answerd the phone, so I was getting nowhere fast. When I produced my paperwork to prove I paid for the room, she found that a problem, and nothing was resolved. I will never stay there again. This girl needs major retraining or another job-CUSTOMER SERVICE IS NOT AVAILABLE IN THIS HOTEL!
May 14, 2012
Rated 5 out of 5 by NICK51 Hotel overall
The appearance was very nice. Good pool ,and everyone I talked to was very friendly and helpful.
October 20, 2014
Rated 3 out of 5 by Brad1000000 Only Starwood property in Bakersfield
The only reason I stay here is that it's the only SPG property within 100 miles. It's an older property that's maintained okay, with the typical carpet stains, worn furniture, etc., you see at 30+ year old properties that have not been recently renovated. I certainly wasn't "wowed" by the condition of the property. Furthermore, front desk service is very, very slow...I waited 10 minutes and there was only one person in front of me. Fortunately I arrived at 4:45; by the time I was checked in 20 minutes later there was a line of ten behind me.
The common areas are nice, with an inviting lobby, outdoor pool, and extensive garden areas with fountains throughout the interior of the property. There's a public computer with printer in the lobby, but no other extras offered regardless of SPG status. As a platinum member, I was provided a room upgrade to a "deluxe garden" layout, which had a nice patio overlooking the pool area.
August 27, 2014
Rated 1 out of 5 by ThirtyyearsofTravel Avoid this hotel!!!
I have been staying at the various Starwood brands for over three decades of business and vacation travel. I have never before felt compelled to write a review, but the Four Points Bakersfield is the worst hotel experience I have ever had in 35 years of travel.
1. The room had maintenance problems. As soon as we walked in we could hear the toilet running non-stop. The bathroom was also contaminated with black mold.
2. I called about the maintenance problems and the front desk assured me that a maintenance person would arrive in 30 minutes.
3. An hour and a half later I tried to check on the status and the front desk was no longer answering calls
4. I went to the front desk and it was abandoned. After shouting Hello, Hello, Hello for several minutes the front desk staff finally came forward from the office behind the desk, but denied that they had not been answering the phone.
This could be a great hotel with some semi-competent management, but the combination of failure to address maintenance problems, failure to answer the phone, failure to have staff at the front desk, and staff that lies to customers is unacceptable.
June 12, 2013
Rated 3 out of 5 by Cynthia56 Great comfortable beds
This hotel was nice; however, there was only one thing wrong with it. The restroom wreaked of urine. Air fresheners would do wonders.
January 2, 2012