Rated 5 out of 5 by Kathyandluisbday Excellent Stay
This was a birthday surprise for my husband. Check in was smooth and easy with Yarilis at the desk. Denise was wonderful to book reservations with. Thank you all!
May 3, 2016
Rated 4 out of 5 by George5560 Excellent Staff
We were greeted by Chelsea and Jasmine for our check in. They were both cheerful, friendly, professional and helpful. After unpacking we needed help with what was in the area and they gave us suggestions and directions. In the morning we had breakfast in the restaurant and Ashlee was so kind and patient with the children. The breakfast was more than we could ask for. It was excellent.
April 20, 2016
Rated 4 out of 5 by Staff1 hotel Staff
Although the hotel was undergoing major renovations, the staff was very helpful, and positive.
Steve, the bartender was professional and connected well with all of his customers. His personality was contagious, as was Yukari's.
I had requested help from the housekeeping staff and was very happy with the support I received, always with a smile and a "thank you for staying".
The front desk was moved during my stay, which did not phase the staff, they were very pleasant and cheerful, not to mention efficient. At check-in there was one lady at the desk, she checked-in three guests and checked out one guest in less than 10 minutes! Really! Great job.
I am sure the completed renovations will make the hotel a more "homey" experience for my next stay.
February 13, 2016
Rated 4 out of 5 by Desilu Awesome Staff
Front desk ladies Yardillas and Chelsea were awesome.
Banquet staff was very pleasant but unorganized, the tables were not served at the same time. Ex: My table 2 were served and the others waited quite sometime for their dinner. The same thing happened with the champagne, 6 at my table were served and 2 where waiting.
December 21, 2015
Rated 5 out of 5 by Biggirl Superb!
Yukuri checked us in with a sweet smile and greeting, like she was just waiting for our arrival! Yaris was our server in the restaurant, she also was personable and very astute to our needs. Jasmine checked us out the following morn, with a sweet smile, all to please. And Ashley gave me an apple, when I asked if I could buy one! You guys have this customer service down! Room was comfortable, we enjoyed the fitness center and felt great when we left!
December 6, 2015
Rated 5 out of 5 by CCJ330 Outstanding Place to Stay
This is an great place to stay. Highly Recommended. Front Staff personnel are exceptional, with highest regard to Yari at the front desk.
November 11, 2015
Rated 5 out of 5 by Mike77777777777777 We love staying there
Everyone was awesome bbbbb
October 5, 2015
Rated 4 out of 5 by Fannie25 I liked the pool area and the surrounding grounds.
I did not like turning a corner in the hallway and being surprised by a collie sized dog even though the owner had him on a leash. It would have been better if I had known that animals were staying at the hotel. Another thing, even though my stay was good, a travelling companion that stayed in another room was not. She had all kinds of trouble with her room, some of which were taken care of. There was a problem with the toilet and room did not smell fresh.
October 3, 2015