Four Points by Sheraton

Four Points by Sheraton Richmond

  • 9901 Midlothian Turnpike
  • Richmond,
  • Virginia
  • 23235
  • Estados Unidos
  • Mapa

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  • Para estadias superiores a 90 dias, ligue para 866-539-3446.
  • As reservas são aceitas com até 550 dias de antecedência.
  • Por favor, verifique novamente as datas.
1 quarto 1 quartos , 1 adulto 1 adultos , 1 criança 0 crianças
Rated 3.6 out of 5 by 358 reviewers.
Rated 5 out of 5 by Great place I was pleased from the moment i walked in it is so pretty. The bed and pillows were very comfy i must go back soon July 17, 2015
Rated 1 out of 5 by horrible stay I wouldn't recommend this hotel after my shower wouldn't drain and my floor left covered in water by the staff.My movies wouldn't work after speaking with the front desk agent prior to ordering movies, the pool had clear areas were there are mold problems around the edges and interior of the pool. The manager didn't have good customer service skills after waiting for a call back over fifteen minutes and she finally gives me a call to relate to her experiencing the same issue as if it would change the circumstances without giving a solution. I will never return to this hotel again after six hours of driving I didn't expect the experience that I had a this establishment. July 7, 2015
Rated 3 out of 5 by Improvement over what it was After the change over from the Sheraton to the Four Points, there were some subtle changes but nothing over the top. There is still no AC power adapter on the side tables near the bed. Maybe I got an older room, but the showers need better curtains to keep the water in the tub area. The bar tenders could be friendlier. It felt as if we were doing them a favor when our group was having a few beverages in the bar. July 6, 2015
Rated 1 out of 5 by Gerald Lunsford I have never stayed in a Sheraton sponsored hotel with so many issues with the room. When we arrived in the room the toilet was running because the flap was stuck, no ventilation in the bathroom, tub was stopped up, water was all around your feet, nob fell off in the tub, night lock on the door was half off and we couldn't get in the room. We finally asked for another room. This was all on the first night, but the second room was better. June 9, 2015
Rated 1 out of 5 by Not so great Banquet Staff extremely rude and argumentative. Overnight rooms need serious attention by maid service and the maintenance departments. May 22, 2015
Rated 2 out of 5 by Disappointing All Around Stay To Whom It May Concern: I stayed at the Sheraton Four Points in Richmond from May 11, 2015 - May 14, 2015. I arrived at the Sheraton in the later part of the evening, looking forward to a relaxing night of watching TV. You can imagine my disappointment when turning on the television only to find that there was "no service" for the four major networks (CBS, Fox, ABC and NBC). Additionally, when I opened the closet door to hang my clothes, the closet door completely fell off the hinge. While I attempted to get the door back on, I could not. As it was late, I just went to bed. In the morning, I went to the gym. Of the three cardio machines, the TV on one of the treadmills didn't work. Going back up to my room to shower, I found the bathroom to be in a very old and dingy condition. The bath mat in the shower was yellow. There was paint chipping away from the door and walls. The sprinkler was rusted. The bathroom in no way reflected the Sheraton brand, let alone Starwood. As I left the hotel for work, I made a point to stop and share these issues with the front desk. The gentleman handled the situation quite well, apologizing, offering me Starwood points (as a preferred guest) and ensuring that the issues would be resolved. Upon returning to the hotel Tuesday night, I immediately noticed that the cable was still not working and the bath mat had not been replaced. I called down to the front desk to inform the hotel that my cable had not been fixed. While the employee did offer to send someone right up, it was after 8:00 pm and I was already in my pajamas, which I told him. I also told him I didn't understand why the cable had not been fixed during not only normal business hours but the 12 hours I was gone; that I expected the cable to be fixed Wednesday; and wanted an explanation as to why the cable wasn't fixed all day Tuesday. Returning to the hotel Wednesday after work with a tight schedule, I took the elevator up to my room, my key out of a special pocket in my purse out of the card (as I'm always very conscious to avoid demagnativation), only to find my key not working. With my hands full I went back downstairs to wait in line for well over five minutes with five guests in front of me and only one person behind the desk. Apparently the hotel was having some sort of key issue as two of the five guests also needed new keys. As I was waiting in line multiple other employees walked past the line not asking either the guests or the employee behind the desk if they could assist in anyway. As the line moved on, another guest came off the elevator and sort of cut in line. It became apparent that he had already gone through this process once, gone back up to his room with his "new" key only to still not have it work. The employee behind the desk was acknowledged the issue and therefore wasn't able to assure me my key would work. While it fortunately did, I'm sure you can imagine that this is not what a guest wants to hear, particularly one who is in a hurry with their hands full. Before leaving for dinner just out of curiosity, I turned the TV on, admittedly, I wasn't surprised when the four basic cable channels still didn't work. At this point I had accepted that my cable would not work properly during my stay and sincerely stopped at the front desk merely as a FYI, perhaps saving your guest the annoyances I went through. For the third time a Sheraton employee assured me my cable would be fixed while I was out at dinner; for a third time I returned to my room with the problem not fixed and zero explanation ever provided. I honestly question if a technician ever came into my room as there was never a note or any other sign that someone had been there. In closing, in case you cannot tell by now, I was incredibly disappointed by my stay at the Sheraton Four Points, neither the service or physical accommodations came anywhere near meeting my expectations when staying at a Starwood property. And as much as I love the Starwood brand, I am sad to say that I question whether I would choose this hotel or recommend it to colleges when traveling to Richmond for work in the future. May 14, 2015
Rated 2 out of 5 by pay for the room but can't get in it. During my stay for a conference at your facility, I had ended my day and gone to my room to rest. Upon arriving neither one of the keys would open the door. I went to the front desk and talk to Brandi which was very nice and tried giving me another set of keys which I took to the room and again they would not work. I call the front desk and said these won't work either. Brandi was going to contact the maintenance man but after 30 minutes no one showed up at the room to help. I went downstairs to the front lobby and ask what the holdup was it was explained that the maintenance man was very busy and she's not been able to get in touch with him. She explained that she would have the maintenance man work on this as soon as possible. I went to dinner and returned and was not able to get into my room until 740 when I was told that the maintenance man needed to see me but he was gone. He had left to run errands for the motel. Brandi should be given a raise and the maintenance man should be given a talking to, by the way You have worse beds I've ever slept on. May 9, 2015
Rated 5 out of 5 by Awesome Stay! We will return... Awesome Staff and location. May 6, 2015
  • 2015-08-01T00:53:17.753Z
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