Rated 4 out of 5 by Desilu Awesome Staff
Front desk ladies Yardillas and Chelsea were awesome.
Banquet staff was very pleasant but unorganized, the tables were not served at the same time. Ex: My table 2 were served and the others waited quite sometime for their dinner. The same thing happened with the champagne, 6 at my table were served and 2 where waiting.
December 21, 2015
Rated 5 out of 5 by Biggirl Superb!
Yukuri checked us in with a sweet smile and greeting, like she was just waiting for our arrival! Yaris was our server in the restaurant, she also was personable and very astute to our needs. Jasmine checked us out the following morn, with a sweet smile, all to please. And Ashley gave me an apple, when I asked if I could buy one! You guys have this customer service down! Room was comfortable, we enjoyed the fitness center and felt great when we left!
December 6, 2015
Rated 5 out of 5 by CCJ330 Outstanding Place to Stay
This is an great place to stay. Highly Recommended. Front Staff personnel are exceptional, with highest regard to Yari at the front desk.
November 11, 2015
Rated 5 out of 5 by Mike77777777777777 We love staying there
Everyone was awesome bbbbb
October 5, 2015
Rated 4 out of 5 by Fannie25 I liked the pool area and the surrounding grounds.
I did not like turning a corner in the hallway and being surprised by a collie sized dog even though the owner had him on a leash. It would have been better if I had known that animals were staying at the hotel. Another thing, even though my stay was good, a travelling companion that stayed in another room was not. She had all kinds of trouble with her room, some of which were taken care of. There was a problem with the toilet and room did not smell fresh.
October 3, 2015
Rated 5 out of 5 by Ameena Above and beyond!!
Due to the state of emergency declared in VA, I had to make a short notice travel schedule change. Monica F. went above and beyond to accommodate me and my schedule. I am sooo appreciative and thankful. It is employees like her and Denise W. who are the reason that I am and will always be loyal to the SPG brand and this specific hotel in particular. They treat me like family. Thank you Monica F!!! You made a stressful day wayyy less stressful!
October 2, 2015
Rated 5 out of 5 by MaWhitt Pleasant surprise
Staff was so friendly. Bonnie and Joann went out of their way to make us feel comfortable and welcome. The wed night brew and barbecue was a delicious and an unexpected surprise. We have never stayed in a four points before, but will look for them from now on.
September 11, 2015
Rated 5 out of 5 by staffcurtis Another night of great service
Enjoyed another wonderful evening on my weekly stay. Would not stay anywhere else in Richmond. Monica and Jasmine insured everything was top notch! The service alone is worth the visit!
September 4, 2015