Four Points by Sheraton

Four Points by Sheraton Chicago O'Hare Airport

  • 10249 West Irving Park Road
  • Schiller Park,
  • Illinois
  • 60176
  • United States
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Rated 3.3 out of 5 by 206 reviewers.
Rated 2 out of 5 by Wonderful Staff /horrible shower Everyone that works at this hotel was so friendly and accomodating. The housekeepers were excellent and the front desk staff always had a smile for me. The bed was quite comfy as well. That being said don't even think about taking a shower in the morning. The water pressure was minimal and even completely went out my first morning there. I did inquire and was told that there is a high usage at this time and to try taking a shower in the evening. Well, they must have told everyone that because at 9pm there was a lack of water pressure as well. If you could shower at noon your are golden. Pretty dissapionted about this, seeing as showering is a basic need. April 14, 2014
Rated 3 out of 5 by Shuttle service was horrible Hotel is starting to show some wear and tear, but still a good value for $$ spent. However, we were very disappointed when our shuttle driver never showed up after waiting an hour upon return at international terminal on a Monday night at 11pm. We ended up taking a taxi back to the hotel (we were reimbursed for this). We had a 3hour drive ahead of us at midnight to get home for a death in the family after only spending 1 1/2 days at our resort in Huatulco, Mexico, so this was a very frustrating turn of events at the end of a couple of very depressing days. April 13, 2014
Rated 4 out of 5 by Park and Fly Room was good value and a comfortable bed. The bus is scheduled to leave every 20 minutes. Our time to leave the hotal was 5 am. There were too many to fit into the bus. Another bus was called but there were still some who could not get on that bus. The departure to the airport was 15 minutes late for us. I do not know how late it was for those who waited for a third bus. April 15, 2014
Rated 4 out of 5 by This hotel was a great for the money This hotel has very nice amenities - training rooms, restaurant, and free shuttle service to and from the airport. Best of all, the price was great. The only real down-side were the very small bathrooms - much smaller than other hotels. Then again, my stay wasn't based on my bathroom experience, but everything else the area has to offer! I'll stay here again! April 14, 2014
Rated 2 out of 5 by Lack of Quality We checked in everything was fine. Hotel is dated but acceptable. Room was ok but some housekeeping details were completely lacking. First the tub had lots of hair left over from someone else. There was a clumped of hair stuck to the shower curtain. Counter in bathroom was not very clean. These two items themselves give you that yuck I don't want to use these item feelings. Clock in room was well over an hour off. Phone was not working. Had to walk to lobby to order room service. They gave us a new room but the walls are so thin that a normal cell phone call in the next room was easily over heard. Sorry I'm a SPG Gold member and this hotel did not meet the SPG standards. Attention to detail is a key to success and this hotel failed in this regard. Thanks Gary April 11, 2014
Rated 2 out of 5 by misleading staff I booked room including breakfast which is $20 higher than regular reservation. However, as I was directed to the dinning room in the hotel lobby and had breakfast there. Staff told that I have to pay this breakfast because it's not included with the hotel reservation. I was totally confused and front desk person would only refund my 10 bucks given I paid the breakfast twice. April 13, 2014
Rated 4 out of 5 by Showing some aging You can see that the rooms get a lot of traffic but even though they chips and show signs of wear and tear they are clean and comfortable. April 13, 2014
Rated 1 out of 5 by Your help needs help We arrived at the hotel around midnight, and the desk clerk gave us our key. We went to our room, and the key would not open the door. The house phone was near by so we called for a new key. After waiting several minutes, a man came up opened our room, and told us another person would "SOON" come up with a good key. After waiting 45 minutes we went to sleep. In the morning I called the front desk, and asked for a new key, she said she would send one up immediately. That never happened, so my wife stayed in the room while I went to the front desk, and waited in line, and asked for the key which she said, "oh here it is right here". Note: When stayed here last week, we asked the desk clerk we had missing points from a previous stays, and the SPG dept. said to ask the hotel for the info, because they would have a better record. The desk clerk told me she did not have time to do this. March 27, 2014
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