Rated 2 out of 5 by billy16 broken door
when we stayed there on 2/25 we noticed that the door to the fenced in parking lot was broken and hard to use, nine days later when we returned we found the same door still broken and were barely able to squeeze through. If I was heavier I wouldn't have made it. If the city fire marshall ever saw that he would shut you down!
March 12, 2014
Rated 4 out of 5 by Maewax This is a good hotel
We stayed for a wedding & thre hotel & wedding venue were great.
It was great just walk a few steps to & especially from the wedding. I would this is a great place to stay & a great place for a wedding.
March 10, 2014
Rated 3 out of 5 by catperson Very accomodating staff
Clean, comfortable, quiet rooms, both before and after our "park and fly" travel.
Front desk staff accommodating with personal sundries when we arrived without luggage, as the airline lost it on our return trip. The front staff also recommended we leave our info, in case the airline delivered our luggage to the hotel after we checked out. Very thoughtful, thanks.
Parking was in a locked lot, a plus.
The shuttle TO the airport was very prompt. Unfortunately, we waited 45 minutes, not the advertised 20, for the shuttle to pick us up upon our return.
Not quite sure how to describe the fact that, when we checked in, a front desk staffer sent us to an occupied room. She straightened it out when we worked our way back to the desk the second time.
Would we stay again? Not sure.
March 3, 2014
Rated 5 out of 5 by dar2 The hotel was great
Everything about our quick stay (we came in on Fri. afternoon and left for the airport early the next morning) was great.
The only problem that we had was on our transfer back to the hotel to pick up our vehicle. The shuttle service was very slow according to the amount of people that were at the airport waitng to get transferred. It was a caotic mess there for awhile.
March 3, 2014
Rated 5 out of 5 by westlch Excellent Staff
Clean and well-kept property. Although the Four Points in Brentwood had newer amenities, the Chicago O'Hare property has a great staff that was very friendly and patient with tired and frazzled traveler. My room was (thankfully) quiet. The exercise room seemed a little too small for all of the machines packed in it, but the machines were high quality and well-maintained. This hotel also has a large, indoor pool. I plan on staying there again.
February 10, 2014
Rated 2 out of 5 by amy293 Sheraton Chicago
Sheraton Chicago needs an overhaul. The staff however was outstanding and welcoming and very good at what they did. The housekeeping staff was pleasant. The front desk staff was helpful and warm. The servers in the bar/restaurant were excellent. Customer service is NOT the area that Sheraton Chicago needs. It needs a make over. It needs cleaner bathrooms. The bedding was satisfactory and clean. Everything is dated and dingy. I know there was trouble in the front desk waiting area with leaks but that really didn't bother me. It was the actually cleanliness or lack there of. If this place could get a complete update and makeover....there is no stopping me from recommending this place.
February 19, 2014
Rated 5 out of 5 by burlykay Great stay!
This is a great hotel for park and fly option if departing from Chicago O'Hare airport. Clean rooms, comfy beds and a round the clock shuttle to the airport are fantastic. Plus secure parking for your vehicle puts your mind at ease while on vacation! Love it and have stayed here many times!
February 26, 2014
Rated 2 out of 5 by Estaben101 needs help
this hotel was hard to locate from the airport- it was not listed with other hotels
There was a problem with heater- it was a very windy night and the cold air blew in through the heater all night- had to keep the heat on to keep warm and then it was so dry in there! Also would like to know that the comfortor has been washed and changed with each guest- I do not believe this was so.
February 23, 2014