Four Points by Sheraton

Four Points by Sheraton Chicago O'Hare Airport

  • 10249 West Irving Park Road
  • Schiller Park,
  • Illinois
  • 60176
  • United States
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Rated 3.3 out of 5 by 288 reviewers.
Rated 2 out of 5 by Not what I was expecting but Staff was great! The staff here was friendly and resposnive! In the area of needs improvement. The coffee is horrible and the entire hotel could use an overall cleaning and repair. Compared to my other stays this hotel was not as clean. Love the free shuttle to the airport and the restaurant staff was very personable! The other thing I didn't like was having to walk through weddings all weekend in our bathing suits to get to the pool- slighty ackward- but could prepare for that by wearing entire clothing down. July 1, 2014
Rated 5 out of 5 by Great people The exceptional thing about this hotel is the staff. From the restaurant and bar to the front desk and shuttle bus, everyone is friendly and professional. Great people. July 5, 2014
Rated 2 out of 5 by Needs Improvement I was given a key card, went to the room, opened the door and it was occupied. I was given another room, the hall carpets were stained and there was an awful odor all through the hotel. The ice machine did not work. There wasn't a room service breakfast selection card. When I called to request one, it never arrived. There was a sound of either small rodents or bugs rustling in the walls. July 3, 2014
Rated 5 out of 5 by great area like the excellent shuttle service to ohara airport June 16, 2014
Rated 5 out of 5 by CCR2014 We had a really nice stay and enjoyed our trip. July 4, 2014
Rated 1 out of 5 by Bugs Coffee pot not cleaned so spotted a couple ants. Bug crawled out from under desk lamp. Reported to front desk as checking out. Bed good but tub filthy. The hotel had put a rubber mat over it to cover it. I lifted it; cotton-like substance dissolving, a mess. Room very humid (ran fan all night to try to clear). Check in personnel were friendly prior to arriving in room. June 30, 2014
Rated 4 out of 5 by Great hotel! Nice location with reasonable prices! Plus it offers free shuttle to ORD terminals. June 30, 2014
Rated 2 out of 5 by Stay away Run down room, insufficeint lighting, pretty bad smell; information system failed (sent me to a room that was populated); stained carpets in teh corridors ... Also WiFi was hard to set. Did not try the food although the bar seemed pleasant. Staff was friendly and helpful. June 27, 2014
Rated 2 out of 5 by DIRTY CARPET ELEVATORS NEED IDENTIFICATION June 25, 2014
Rated 1 out of 5 by Stay Away The only reason I booked this hotel instead of another Starwood hotel in Chicago was because I had to make an emergency one-day visit for family and because Starwood Hotels credited me 6000 points for a previous mess-up on their part in Sheraton hotel Brooklyn NY. Overall, this hotel DID NOT help redeem my confidence in ANY of their Sheraton hotels. Bedding is torn and stained from previous guests, bathroom has a leaking toilet and rusty bathtub, bedroom carpeting is stained and reeks. Even after I offered the third chance for them to compensate their services by calling them to report the damages of the room in the original room they set me in (Room 517), the hotel manager Kara said that she will move me to an upgraded room. Through Yelp, I saw the upgraded rooms and their differences in the room layout. When I came back at night (when they reported they would have moved my luggages to the new upgraded room for me), I returned to the room next door room 518. No difference, no upgrade, no improvement. I gave up hope in their services at that point and tired myself to sit through the night and rather sleep the next day once I've returned home, instead of sleeping in a bed that's been infested with previous guest germs. June 24, 2014
Rated 4 out of 5 by Comfortable Room. My room was clean, comfortable, good size and peaceful. Hotel was clean and up to date inside including the lobby. Restaurant and bar could use some updating. Parking was at a premium. Need more parking spaces. June 22, 2014
Rated 5 out of 5 by Excellent value and location Great location and room. O'Hare is a nightmare to drive in and out of, but this is a fairly good location. I went to Northwestern twice from this location. It is a schlep to go into the city but the price was right. June 22, 2014
Rated 3 out of 5 by Fair hotel for park and ride Convenient to ohare, good shuttle service to airport. June 22, 2014
Rated 5 out of 5 by Great Room Was upgraded to executive suite which was stunning. The room was new, clean and well lit. The staff was quick to check in and out and super friendly. November 30, 2011
Rated 1 out of 5 by Dated and dreadful Don't stay here if you can avoid it. You'll be standing in ankle-deep water taking a shower June 21, 2014
Rated 2 out of 5 by Worst Four Points Ever Hotel felt like a motel 6. Restaurant food was nasty and service was very bad. June 21, 2014
Rated 5 out of 5 by unexpected stay over My flight was cancelled due to bad weather and I thaught that my day couldnt get any worse than this. The airline gave us a paper with a couple of hotel listed so I started to call everyone I can. I was truly frustrated by the time I came to call the four points at Ohare airport, everyone else was charging an arm and a leg and or they didnt have a room available. Let me tel lyou about the friendly voice I heard on the other end of the phone when I reached the Four points Ohare. Toni was so ampathetic and incrdiabley helpful in my time of need. She amde my reservation at a comperable price and told me where the shuttle picked up at Ohare. Upon arriving at the hotel Toni was there with smiles greeting the tired passangers coming off the shittle bus. Toni checked me in with minimal effort on my part, and when I got to the room I was surprized with comfort of the room. The bed was so comfortable I didnt want to get up. To my surprise a couple of minutes later my phone rang, it was Toni on the other end asking if everything was satisfactory. I had dinner in the hotels restaurant and was very fell feed. In the morning I came back down to teh desk, dreading on going back to Ohare and there again was Toni's smiling face asking my how my night was. It is times like this that makes a bad day / situation a whole lot better to deal with. I March 16, 2012
Rated 5 out of 5 by First Visit to Chicago I booked this hotel for my sister's weekend getaway we never been to Chicago but we didnt want to be bother by the busy city. This hotel was great it was close enough to the city but away at the same time. The hotel staff was wonderful and the room was great! Everyone was very helpful check in was easy and check out. We really enjoyed our stay . The hotel shuttle to the train station was great they came right on time ! We LOVED it ! I would recommend this hotel. Please check it out and see for yourself. We will be back to visit! Thank you, April 11, 2013
Rated 3 out of 5 by Needs better maintenance Bathtub was clogged, #642 not acceptable, maids should inform someone when these issues come up instead of ignoring June 18, 2014
Rated 5 out of 5 by Short visit to our new grandson We did not expected the Hotel to be as close to the Airport as it is, you staff, the food, the beddding, great. I know that once the remodeling of the Hotel is finish it will be beautiful June 17, 2014
Rated 4 out of 5 by Good Hotel Did not explore much of the hotel as we used the service only in late evenings The rooms were spacious and bed was very comfy!!! Would recommend this hotel due to its close proximity to the airport and METRA train station. Also very conveneint to travel to Downtown and major Chicago attractions June 16, 2014
Rated 2 out of 5 by Comfortable bed, rest needs work From stained carpets in the hallways, to an industrial fan in the lobby drying the carpet, to ripped carpet in my room, desk chair with badly flaking leather, and an a/c unit that sounded like a lawn mower every time it turned on, I was not satisfied with my stay. The bed was quite comfortable, but difficult to sleep with the loud and vibrating a/c wall unit. I am accomtomed to more modern and newer looking surroundings when staying at a four points. June 11, 2014
Rated 1 out of 5 by This hotel gave away my room that I had reserved a week prior!! My family and I planned on arriving at the Four Points Sheraton on June 30th after 10 pm, we planned on parking our car at the hotel while we were gone on vacation. At check-in time we found that the room we had requested with two queen size beds was given away due to a flight delay. Mind you, we were driving from Milwaukee, WI which is a 2hr drive. We were given a room with one queen size bed, the room smelled foul, and musty. My husband who had driven the whole way down, and who had also worked an earlier in the day slept on the floor! while my daughter, her friend, and myself crammed into the bed. It was a very upsetting stay. July 13, 2012
Rated 4 out of 5 by Active hall mates We had a rather large group in the hotel for two of the nights we were staying. They were extremely loud and insisted on using the hallway for a meeting place. Hotel security eventually, after several calls, asked them to move to a public area on the first floor. I could not get the hotel to change my room for the next night, but the security man got to the group right away and got them out of the same hallway the second night. We were happy for the action finally taken, but the management should have been able to switch us to a different room. They had all day to get it done but would not accommodate us. May 26, 2014
Rated 1 out of 5 by Outdated & dirty We stayed at this hotel to attend a conference at the convention center as it was on the recommended list by the convention center. I have stayed at many business hotels and this one was rundown, dirty, and not pleasant. The room's floor was dirty, and when we told the front desk to make sure it was vacuumed, there was no difference when we returned. The water in the tub did not drain. The A/C knob was broken and therefore we could not turn the knob. The coffee maker in the room smelled of mildew. The free Wi-Fi was terrible and I could not do any work from the room. The only plus was that the bar staff was good. That is it. June 13, 2013
Rated 2 out of 5 by Not happy I think by booking through Cheaptickets, and you are not paying the full price, you are put in rooms that are out dated and not used. When we got off the elevator it smelled, like an old musty smell. When i opened the door, it make that sticky sound, like it had not been opened in a while. No water pressure for shower or toilet. Housekeeping came really early, before 9am, we said not yet, and never got our room cleaned for the day. Very disappointed. I checked online to see if they were full, but I still could make a reservation for the same room i was in, so that told me we were put in an old room because of price. August 26, 2013
Rated 1 out of 5 by This hotel is old and dirty Had a cancelled flight at Ohare so decided to stay in an airport hotel rather than drive all the way home and back. As I am a platinum SPG member, I expected better from a Sheraton. The room was old and dated, bathtub was grimy, and the thermostat was broken making the room extremely hot all night long. I looked for the room service menu as I had been traveling all day long without dinner. None to be found. I decided instead to take a quick shower and eat in the restaurant. I got out of the shower only to find there was no hair dryer. In the morning, I tried to make coffee in the room and found only decaf coffee grounds and no sugar, cream, lids, etc. Big disappointment July 15, 2013
Rated 1 out of 5 by Dirty Rooms/Old Bedding/ Dirty Towel I guess you get what you pay for, however I dont think keeping a tidy hotel is that diffficult. The hotel halls needed to be vacuumed, there was a wet dirty towel in my room upon arrival. The bedding is old. There large square pillows under the pillows you sleep on without covers. Those pillows are not washed. June 12, 2012
Rated 1 out of 5 by Needs Update Unclean bathroom....generally unkept. Time to change management and facility June 12, 2014
Rated 1 out of 5 by Worst experience in my life It was a one night stay. I arrived at midnight (informed hotel information desk a day ahead), but room wasn't ready and was made to wait for 30 minutes in the lobby. Beds were not properly made, basic stuffs were missing - went to sleep as my family and I were exhausted from a long travel - were in no mood to complain. In addition, the room was a regular room though charged me for a deluxe room (larger room with a freeze and microwave etc.) - none was provided. I stayed in many hotels but this was my worst experience in life. Probably will never come to this hotel. May 28, 2014
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