Rated 5 out of 5 by Maxe43 Consistant
I have stayed at the hotel several times. Each time the experience is positive and always consistent. The rooms are clean and provide the business traveler with everything needed for a successful trip.
It is very close to the ord airport and the hotel van runs every 20 minutes.
August 18, 2014
Rated 5 out of 5 by Dom48 Comfortable Hotel
This hotel was very nice, with clean and spacious room. Noisy air conditioner and difficulty getting in to the hotel parking were the only concerns. Would highly recommend this hotel.
August 19, 2014
Rated 1 out of 5 by Elise0331 Outdated & dirty
We stayed at this hotel to attend a conference at the convention center as it was on the recommended list by the convention center. I have stayed at many business hotels and this one was rundown, dirty, and not pleasant. The room's floor was dirty, and when we told the front desk to make sure it was vacuumed, there was no difference when we returned. The water in the tub did not drain. The A/C knob was broken and therefore we could not turn the knob. The coffee maker in the room smelled of mildew. The free Wi-Fi was terrible and I could not do any work from the room.
The only plus was that the bar staff was good. That is it.
June 13, 2013
Rated 2 out of 5 by bankermomx3 Not happy
I think by booking through Cheaptickets, and you are not paying the full price, you are put in rooms that are out dated and not used. When we got off the elevator it smelled, like an old musty smell. When i opened the door, it make that sticky sound, like it had not been opened in a while. No water pressure for shower or toilet. Housekeeping came really early, before 9am, we said not yet, and never got our room cleaned for the day. Very disappointed. I checked online to see if they were full, but I still could make a reservation for the same room i was in, so that told me we were put in an old room because of price.
August 26, 2013
Rated 1 out of 5 by Unhappy1000 One of the worst hotel experiences ever
I can't even list everything that went wrong - from an A/C unit that didn't work even after they came in and fixed it; Ice machines broken and then I was directed up 4 floors to one that was out of ice; Then there was a burned out light bulb in the bathroom when I arrived and the toilet wasn't flushed after the room was cleaned and the tub was very worn and moldy... and when I checked out they didn't even ask how was your stay
August 12, 2014
Rated 1 out of 5 by Sara81 This hotel is old and dirty
Had a cancelled flight at Ohare so decided to stay in an airport hotel rather than drive all the way home and back. As I am a platinum SPG member, I expected better from a Sheraton. The room was old and dated, bathtub was grimy, and the thermostat was broken making the room extremely hot all night long. I looked for the room service menu as I had been traveling all day long without dinner. None to be found. I decided instead to take a quick shower and eat in the restaurant. I got out of the shower only to find there was no hair dryer. In the morning, I tried to make coffee in the room and found only decaf coffee grounds and no sugar, cream, lids, etc. Big disappointment
July 15, 2013
Rated 1 out of 5 by BSR69 Dirty Rooms/Old Bedding/ Dirty Towel
I guess you get what you pay for, however I dont think keeping a tidy hotel is that diffficult. The hotel halls needed to be vacuumed, there was a wet dirty towel in my room upon arrival. The bedding is old. There large square pillows under the pillows you sleep on without covers. Those pillows are not washed.
June 12, 2012
Rated 3 out of 5 by mcalabrez72 Hotel interior decor was disappointing and dated
The rooms need a massive overhaul. Drapery was stained, furniture chipped, tub was scuffed and damaged. Carpeting is dated and new flooring is strongly encouraged. The only good thing about the hotel is the staff, they were friendly and courteous. As well, the hotel's location served my purpose for my stay while in the Greater Chicago area.
August 12, 2014
Rated 1 out of 5 by Haywood renovating, needs more work
i had a renovated room (#332), and it looked like they cut a lot of corners to complete the job. edge of bath tub was scraped-up. ceiling was painted, but they painted over the trim of the recessed can light (instead of removing the trim to paint). so what you end-up with is sloppy results. new bathroom light was already rusting pretty bad. painted the bathroom door; painted it poorly. floor lamp was leaning over, almost falling over. i fixed it by screwing the fixture all the way into the weighted base.
bed was comfy, sheets and pillows were good.
nice big screen LED TV. however, there was no HD, so what you see is a large screen with poor standard-def video/image quality.
when the ptac unit turned-on, it shook the whole wall. woke me up several times during the night. argh, very frustrating!
overall, you see the results of hasty and poor workmanship. it's a shame, considering they're investing millions into the renovation, yet they're only going to see modest results.
hotel mgmt and ownership should improve the workmanship standards.
i will be staying elsewhere next time i'm in chicago-land.
August 14, 2014
Rated 3 out of 5 by RonMinnesota123 Was a great hotel, now they charge $6/day for parking
$6 day for parking is insult to injury! The hotel is undergoing a remodel which means bad timing for charging an extra $6/day to park. This charge is a surprise and does not appear in any verbiage presented during booking. Very poor form Starwood Hotels!
I gave a good review on trip adviser now I have to go change it to a negative review.
August 11, 2014
Rated 2 out of 5 by Kim07 Not what I expected
I booked a room for a wedding that was nearby and thought because it was a hotel in the Sheraton family it would be nice. The hotel needs work!
Our bathroom was pretty gross. There was hair on the wall and in the shower, nooks and crannies of the room were dirty, very outdated tub, you can't even leave the light on, you have to spin the dial and it gives you about 2 minutes of light.
The complimentary bottle of water was already open, which completely upset my husband. I was upset because there was a coffee machine but no coffee cups.
There was a "balcony" but we had a hard time opening the door, it was only about a six inch level to stand on so we weren't missing much. There was no outlets on the left side of the bed and when we arrived the alarm clock was unplugged.
I have to say though, the bed was comfortable.
Overall, it was a good location since it was close to the venue of the wedding but other than that there is no reason why I would return.
August 11, 2014
Rated 3 out of 5 by TIL4 ok but not Sheraton quality
The hotel is ok for one night stay but dont get fooled by "sheraton name". The place needs a serious remodeling, especially the bathrooms. Staff was courteous.
August 13, 2014
Rated 3 out of 5 by kayekaye Clean, quiet room, friendly and efficient staff, but facility is pretty worn throughout
Stayed at Four Points O'Hare when we were stranded due to a missed connection. The staff did a great job of quickly checking in the many guests who were unexpectedly staying in Chicago overnight. The hotel is massive -- longest hallways I've ever seen. The bed was comfy, but the furnishings in the bedroom and bathroom were in need of replacement. The bathroom, while clean, was spartan (no towel racks, no hooks, no lotion). Bright spots: a good night's sleep, great shuttle driver, and the hotel bartender pours a generous Manhattan.
July 30, 2014
Rated 4 out of 5 by First Good for staying a night
10 min by shuttle bus to Ohare airport, provided by hotel. Clean, neat and quiet. Not modern or luxurious, but good enough.
August 11, 2014
Rated 1 out of 5 by Jessica56 Disastrous stay
We are not "fussy" travelers and accept minor problems. However there may not be enough space here to list all the problems with our stay. Here's the day-by-day recap...you'll get the idea.
Wednesday 7/17: Arrived late at night after a 6-hour drive in 90+ degree heat. Opened the door to Room 501 to a blast of hot air. The air conditioning was not working in the sauna-like room. Called desk. Waited in cooler hallway for maintenance person to arrive. Went to front desk to demand a new (cool) room. We needed to go to sleep. Given new Room 129. Maintenance arrived during move. Room 129: Air conditioning worked, no refrigerator, TV not working.
Thursday 7/18: Requested switch to room with refrigerator, which we had to have to refrigerate medicine. Moved to Room 740 on top floor. Air conditioning was not cooling well. I removed the front grill, and cleaned the filth on the coils with a wet washcloth. That helped get the room down to a bearable temperature. We would have asked for a different room because of the air conditioning, but it was bearable...and we were already in our third room. Room 740 had a good TV and a refrigerator. We stayed in Room 740 for three nights. HOUSEKEEPING NEVER CLEANED OUR ROOM, although we complained daily to the front desk. We had to grab towels off the housekeeper's cart (and be cursed at in Spanish, apparently).
FRIDAY 7/19: We were awaked early Friday morning by what sounded like jackhammers on the roof above our room. Although there was a note that there would be some roof work being done, and MINOR inconvenience, we could not stay in our room. The noise was deafening. The 7th-floor rooms should not have been rented during the roof construction. We're not sure what they were doing, but it was nearly constant and incredibly loud. We showered and left our room for the day, figuring the work would be done while we were gone on Friday. We stopped at the desk to complain about the lack of housekeeping, and were promised it would be taken care of promptly.
We came back late Friday night after midnight to a room that had not been touched. Our wet towels (and towels used to clean the Air Conditioning coils) were still piled on the floor. The front desk promised to send up fresh towels, they never arrived. We went to sleep.
SATURDAY 7/20: We were soooo wrong. The jackhammering sound was back about 8:30 a.m. on Saturday morning. OK, we figured they would finish up on Saturday and left for the day as soon as we could. We couldn't even hear the TV turned to maximum volume. We stopped at the front desk again about the noise and the housekeeping...and also that our keys kept not working. We repeatedly had to go back to the front desk to get into our room. On Sunday they would tell us that is was probably low battery in the door lock, and they would send maintenance...
On Saturday night (after arriving again with our room untouched) there was a long, long line of people waiting at the front desk, many with similar complaints. I demanded to see the manager without success. A police officer was in the lobby (probably a good idea considering the level of anger some of the guests had). The (helpless) woman at the front desk said she was very sorry but there was no manager and she couldn't help me. I continued to demand to speak to a manager, and was then told to "go to my room" by the police officer. I don't argue with uniformed men with guns, and left.
SUNDAY: I finally got to meet Maria D. the manager, although she looked like she had been dragged out of bed. She promised that our entire stay would be comped (our SPG points would be returned) and that we would receive a substantial bonus. I just checked our SPG account, and so far that has not happened.
Really there would be much more to write, and I haven't included all the details. These will be included in the letter to management.
July 22, 2013
Rated 5 out of 5 by happykid Great hotel
Friendly staff, good service.
August 10, 2014
Rated 2 out of 5 by kimalex Not good
Came in at 7:00 PM. Did not inspect the room. Was more focused on eating before it got too late. After eating was looking for the tv remote none to be found. Turned on tv manually, could control volume, but could not get stations. Called front desk, was told maintenance would bring a remote. Remote never came came missed the basketball game. My co workers told me they like Four points. Right now if I can find something else, i would never come back. Points are not the end all. I feel that this was a simple fix, and was not accomplished, what about a ac unit?
June 6, 2012
Rated 3 out of 5 by MRBYTNOM Going through Renovation
Renovation needed! Great location.
August 9, 2014
Rated 3 out of 5 by SteveCP July 8-10th stay
Stayed in room 111.
It was very dated, toilet leaked at floor seal, a/c very loud and seemed to have one speed only.
Small counter space.
One of my colleagues rented a meeting room for 2 days for us. Surprised we had to pay extra for a speaker phone to be used for conference call. Asked about a projector, but declined when fee of $350 was presented. Wi-Fi wouldn't allow secure connection and couldn't hold a Skype-like connection.
Anyway, I realize things are under renovation and look forward to the finished product.
Toni, at the front desk, was the star of your show. She's fantastic. I'll see you soon.
July 11, 2014
Rated 4 out of 5 by Larry74 Exceeded expectations
I read some bad reviews on the Internet so did not have high expectations. I was pleasantly surprised. The staff was very welcoming and accommodated without problem my request for late checkout. My room was on the 7th Floor, which looked like it has been recently renovated. The room was nice and comfortable even though the bathroom was a bit small. The Internet was good. The shuttle was OK. I waited 15 minutes outside the terminal.
August 1, 2014
Rated 5 out of 5 by magicmustang great area
like the excellent shuttle service to ohara airport
June 16, 2014
Rated 1 out of 5 by travelingmum The Worst
Old, run down and dirty. There are renovations going on but that is just adding to the seediness of this hotel. Located on a street corner next to the highway with nothing else around, it was not well lit or safe feeling AT ALL. Our room was dingy and dirty. The trash can had several pieces of chewed gum in it stuck all over the sides and there were some used tissues and plastic wrappers on the floor. We checked in after midnight and stood at the front desk for over 10 minutes for someone to show up to check us in. We were so exhausted after traveling then waiting to check in that I did not bother calling down to get a better room. We slept on top of the bed covers in our clothes not wanting to sleep on the old looking sheets and left in the morning without showering because the bathroom was questionable- mildew in the tub and tile/grout. So disappointing, especially because this was one of the higher end choices on ParkSleepFly.
August 3, 2014
Rated 1 out of 5 by grad7855 Would not recommend
Generally, I did not find the hotel facilities themselves *that* bad. Of course, it was very expensive during the time I booked it, so that didn't help. The staff was not helpful in 3 instances: first, upon check-in the staff was aloof at best and rude at worst. Second, the internet connection was terrible (they have an upgraded version, but even as a platinum member they were asking me to pay to use it). I asked for an ethernet cable and they charged *****$75******* to my room for it. Of course, I had returned the cable, so they eventually took the charge off. Finally, when I was getting picked up from the airport, the front desk was not helpful. I talked to two people who told me two wildly different things about pickup times. Overall, I'm extremely dissatisfied.
October 2, 2013
Rated 3 out of 5 by Casey7414 Four Points Chicago O'hare
Not one of the nicer stays that I have had with SPG but not the worst. The Sheraton Chicago O'Hare Airport Hotel was a much nicer property, the staff was more helpful and responsive. Next time I stay near O'Hare I will stay there.
August 4, 2014
Rated 3 out of 5 by Casey7414 Four Points Chicago O'hare
Not the nicest stay I have had at Four Points but not the worst. Unless there is a significant change at the property, I do not think I will stay there again. I do not think the current remodeling will be enough.
August 4, 2014
Rated 2 out of 5 by BusinessTravel9 Remodel
This hotel is about to be remodeled and needs it terribly, the place is falling apart. The walls are thin and you could hear every word said in the adjacent rooms. The bed was comfortable but had I been staying for more than one night I would have moved to a different hotel. Unfortunately this was one of the few hotels that still had rooms as I was booking a last minute business trip.
July 31, 2014
Rated 1 out of 5 by Bobby26 This hotel needs help, serious help
The entire hotel property is in dire need of not only updating but major repair. The parking lot is tore up, especially on the left side of the building. The interior is old but more importantly, is dirty. The room floor was bumpy under the carpet, not sure what was under it, but it grossed me out. The restaurant is equally dated and dirty. The service is worse than the condition. Waited over 15 minutes after I got my menu before I was told I would get service 'in a minute'. I never got served so I left...best choice of the day.
July 21, 2014
Rated 5 out of 5 by Elena The advertising for the hotel is accurate.
The shuttle was great, quick pickup and drop off at the airport, courteous drivers, close to the airport so it didn't take long to travel. The beds were outstanding, beautiful, clean linens and very comfortable. The temperature control was great and worked well. Free WiFi in the room was excellent. No surprises from what was advertised. Front desk staff were welcoming and found my reservation quickly. No hassle check-in and check-out. I would recommend the hotel and stay again.
March 21, 2013
Rated 1 out of 5 by gameday23 THIS HOTEL SHOULD NOT BE RUN UNDER THE SHERATON NAME
If you like the smell of dust and mold, don't mind entering a hotel that is always under construction, where not one ice machine produced ice, unable to fit cart in 3 by 7 foot elevator. and had to fight for the price a group was quoted by the sales department and that does not provide breakfast when it was quoted in the price of $88.00 per night which is way to high for this motel then this is your place to stay.
July 27, 2014
Rated 1 out of 5 by Dw7812 Badly in need of updating and remodeling
We stayed on the 7th floor. The entire area was very shabby and showed its age, We have stayed at this hotel last year and had a totally different experience. This time our room did not even have tissues. The bathroom needed repair to the floor and the hall carpeting was very worn. Loud mechanical noise was always heard in our room. We will probably not be returning even though the location is perfect for flights out of OHare and the staff are very courteous and helpful
September 25, 2013