Rated 4 out of 5 by DCRedhead Good airport hotel
Great rooms, responsive staff, and has a nice pool and gym. Staff went above and beyond to accommodate my special requests. The rooms are quite nice, as you would expect with Sheraton.
The hotel does look a little shabby if you come in the back entrance, and it can be a long walk to your room, the way the hotel is designed. But from the front lobby all is good, and a little walk never hurt anyone.
Hotel restaraunt has good hours, but I didn't like the omelet I ordered - way too greasy and overcooked.
I enjoyed the fitness center and wish I had time to use the pool.
August 15, 2014
Rated 2 out of 5 by JRV203 pleasant staff almost makes up for poor facility
The staff is very good the facility is very bad. The television didn't work they came to fix it & I didn't realize it only got decent reception on one channel too tired to call back. Food is mediocre but again staff is very good.
August 29, 2014
Rated 2 out of 5 by LoneTravelerRoom146 On the lower side of average
The location is great for flying in and out of O'Hare. I was able to get back and forth in about 5 minutes.
The Fitness Center, although small, has an above average selection of exercise equipment.
The cleaning crew seemed friendly.
There is a restaurant attached to the hotel that I believe is open for breakfast, lunch, and dinner.
There is no place on the hotel grounds to run or walk or simply enjoy the outdoors.
The hotel is in an industrial area that hasn't seen any development in a while. So, other than a BP with a Subway and Dunkin Donuts attached, there are no amenities within walking distance.
I was immediately charged $10 for no apparent reason when I gave my CC to the woman at the front desk for incidentals.
The bathroom in my room was pretty small and could use some updating. There was also no way for me to control the ventilation in the bathroom.
When I arrived, the carpet was somewhat moist and the whole room felt rather damp the entire time, especially when I turned down the AC.
The entrances/exits are not secure -- meaning you do not need a hotel key to get in and out of the hotel in areas beyond the main entrance.
The sign on the door of the Fitness Center/Pool/Sauna said that the hours were from 5AM to 10PM on Saturdays and Sundays. But, when I couldn't get in at 7AM on Sunday morning, the women at the front desk informed me that "they" -- meaning someone who hadn't arrived for work yet, I guess -- wouldn't be there to open the door until 7:30AM. Unfortunately, the 2 women were not at all apologetic about the incorrect signage nor the inconvenience to me as a guest. They were both rather dismissive.
September 2, 2014
Rated 1 out of 5 by grad7855 Would not recommend
Generally, I did not find the hotel facilities themselves *that* bad. Of course, it was very expensive during the time I booked it, so that didn't help. The staff was not helpful in 3 instances: first, upon check-in the staff was aloof at best and rude at worst. Second, the internet connection was terrible (they have an upgraded version, but even as a platinum member they were asking me to pay to use it). I asked for an ethernet cable and they charged *****$75******* to my room for it. Of course, I had returned the cable, so they eventually took the charge off. Finally, when I was getting picked up from the airport, the front desk was not helpful. I talked to two people who told me two wildly different things about pickup times. Overall, I'm extremely dissatisfied.
October 2, 2013
Rated 4 out of 5 by kaws Excellent value
Hotel rooms are wonderful; clean, fresh, quite, plenty of electric outlets to recharge everything before heading to the airport. Room service was fast and delicious. Check in/out was fast and efficient and everyone was polite and helpful and the price is very reasonable for the airport area. This is my go to hotel whenever I have an early flight out of Chicago O'Hare !
August 24, 2014
Rated 5 out of 5 by Elena The advertising for the hotel is accurate.
The shuttle was great, quick pickup and drop off at the airport, courteous drivers, close to the airport so it didn't take long to travel. The beds were outstanding, beautiful, clean linens and very comfortable. The temperature control was great and worked well. Free WiFi in the room was excellent. No surprises from what was advertised. Front desk staff were welcoming and found my reservation quickly. No hassle check-in and check-out. I would recommend the hotel and stay again.
March 21, 2013
Rated 1 out of 5 by Dw7812 Badly in need of updating and remodeling
We stayed on the 7th floor. The entire area was very shabby and showed its age, We have stayed at this hotel last year and had a totally different experience. This time our room did not even have tissues. The bathroom needed repair to the floor and the hall carpeting was very worn. Loud mechanical noise was always heard in our room. We will probably not be returning even though the location is perfect for flights out of OHare and the staff are very courteous and helpful
September 25, 2013
Rated 4 out of 5 by BeTr This hotel fullfield my expectations
The room was clean, staff very nice and helpful, the food in restaurant was good. The refrigerator was missing, but in general everything fully met my expectations and I was satisfied with my stay in the hotel.
August 25, 2014
Rated 2 out of 5 by mike777 bathroom
Shower head was tightly screwed on (I couldn't get it off by hand) across the treads so that it sprayed around the bathroom, making a shower impossible. I reported it to the desk, but at 6AM I didn't have time to wait for maintenance, as we left an hour later!
I also smelled smoke in the room when we first entered, but due to the LLU convention going on, I didn't think there was anything anyone could/would do about it.
We won't likely stay there again.
July 13, 2012
Rated 5 out of 5 by magicmustang great area
like the excellent shuttle service to ohara airport
June 16, 2014
Rated 5 out of 5 by westlch Excellent Staff
Clean and well-kept property. Although the Four Points in Brentwood had newer amenities, the Chicago O'Hare property has a great staff that was very friendly and patient with tired and frazzled traveler. My room was (thankfully) quiet. The exercise room seemed a little too small for all of the machines packed in it, but the machines were high quality and well-maintained. This hotel also has a large, indoor pool. I plan on staying there again.
February 10, 2014
Rated 4 out of 5 by cper Nice to return
Will be glad when renovation is complete. Will be lovely I am sure. Staff always very accommodating and food in bar and restaurant excellent..
August 25, 2014
Rated 1 out of 5 by blueline714 Worst Starwood Experience Ever
We checked into the hotel at about 6:30 pm. No SPG recognition at all. We went up to room 440 and immediately noticed the room thermostat was inoperable. We notified the desk in person. The staff asked if maintenance could work on the problem without us present. This was fine as we had plans for the evening until around midnight.
At about 10 pm I went up to the room to pick up a personal item. The problem was still not resolved. No apology from the staff. They did not seem to have a resolution. I had to suggest another room. This was done, but now I had to re-pack our items to make the move to another room.
I realize this may be a one time issue, but I felt as though I paid for something and did not receive the value for what I paid. The staff did not seem to care and did not do anything to make me feel as though they valued my business.
February 11, 2013
Rated 1 out of 5 by Dave70 Your help needs help
We arrived at the hotel around midnight, and the desk clerk gave us our key. We went to our room, and the key would not open the door. The house phone was near by so we called for a new key. After waiting several minutes, a man came up opened our room, and told us another person would "SOON" come up with a good key.
After waiting 45 minutes we went to sleep. In the morning I called the front desk, and asked for a new key, she said she would send one up immediately. That never happened, so my wife stayed in the room while I went to the front desk, and waited in line, and asked for the key which she said, "oh here it is right here".
Note: When stayed here last week, we asked the desk clerk we had missing points from a previous stays, and the SPG dept. said to ask the hotel for the info, because they would have a better record. The desk clerk told me she did not have time to do this.
March 27, 2014
Rated 2 out of 5 by MM14 No Consideration For SPG Platinum
I have stayed at this hotel twice and on my return visit I brought a work associate. Neither of us were happy with the hotel. The rooms often have smokers nearby and the smoke oozes into your room. The staff in general does not show any consideration for SPG elite status.
The food in the restaurant was pretty good on the plus side. There is no where to walk if you want to exercise, so you must use the facilities which are ok.
August 22, 2012
Rated 2 out of 5 by Paul67 Dissapointed
While it appeared that the hotel was undergoing renovations, it was obvious there was a long way to go. From the peeling paint in my bathroom to the wallpaper hanging from the corners, this was not at the same level of other Four Points I have stayed at. I had no complimentary water in the room, but noticed the "hanger" that usually goes over the water laying on the floor next to the dresser. I had to call for soap as well.
October 22, 2011
Rated 4 out of 5 by Orwell84 Good airport location
We chose this hotel to be close to the airport since it was a quick stay. The hotel met our needs and it was enjoyable. The only thing, was the pool was not as heated as it could have been. Overall, it was a nice stay. Kevin, the shuttle driver was a joy.
August 22, 2014
Rated 3 out of 5 by SJR22 Bargain near O'Hare airport
This property with its regular, free shuttle is well priced and convenient. It is however more than a little tired... Construction materials were evident, so perhaps steps are being taken, but understand this is a budget location, not a luxury one.
August 22, 2014
Rated 1 out of 5 by EpicGLS The Hotel did not meet my needs for a long stay.
While at the Hotel for a 3 week stay, i was told at first we would not have a fridge in our groups rooms, only to find out over half did. When i asked the Hotel clerk then, she denied telling me that we did not have a fridge in our rooms. She told me i could get one on June 23rd, the day of my checkout, and smirked at me. I have also had to ask twice now in 13 days to clean my room, i should not have to ask to have my room cleaned. When my room is cleaned, i have found long hair on the carpet, when my hair is very short. This detail leaves me to think my room is not clean. I have had several issues with staff where i am told one thing and told then that i was not told that so must not be telling the truth. Never have i been treated like this by a Hotel. I will not stay at this location again and will also make note to my company that they look at other locations for our stay.
June 12, 2013
Rated 2 out of 5 4 points Ohare
I was very disappointed I have stayed here before and it was good, this visit not so much. I won't stay again this is an airport Hotel so other then having a safe and comfortable room the next important thing is service They can't even deliver a wake up call. I should have set my phone alarm but didn't figuring in the hundreds of nights I stayed in hotels I have never had an issue with wake calls.
July 18, 2013
Rated 4 out of 5 by sterf Time for a change
I have patronized this hotel since 1992 and am looking forward to the refurbishment that is currently ongoing. I would like to see a gooseneck put on the shower head to raise it up.
August 22, 2014
Rated 2 out of 5 by GlobeTraveler Four Points Sheraton Chicago - POOR RATING
I travel extensively throughout N.A., Canada, Mexico and Australia. Typically enjoy my stay in the SPG property group. However, when I arrived at this hotel, I felt as though I was arriving at more of the "Motel" environment to some degree. This hotel needs a serious makeover. It even comes with the "old home" smell and a working female or two nearby. Will not be back.
June 25, 2012
Rated 2 out of 5 by MikeyG327 Rooms need improvement
Have to say I was disappointed in my room's appearance. Wall paper was peeling in several spots off the walls, all furniture had multiple scratches, tears, holes in it. Gave the room an overall unclean, unkempt feeling to it. Was glad I only stayed 1 night as if I had to stay multiple nights I would have either requested a new room or moved to another nearby property.
June 20, 2013
Rated 5 out of 5 by Concerned4U2 Dear Four Points
Dear Four Points,
You did a great on yet again; Thank you for such endearing service... and a great time!
August 21, 2014
Rated 5 out of 5 by Concerned4U2 Thank you Four Points!
Dear Four Points,
You did a great on yet again; Thank you for such endearing service, and a great time!
August 21, 2014
Rated 5 out of 5 by Maxe43 Consistant
I have stayed at the hotel several times. Each time the experience is positive and always consistent. The rooms are clean and provide the business traveler with everything needed for a successful trip.
It is very close to the ord airport and the hotel van runs every 20 minutes.
August 18, 2014
Rated 3 out of 5 by SteveCP July 8-10th stay
Stayed in room 111.
It was very dated, toilet leaked at floor seal, a/c very loud and seemed to have one speed only.
Small counter space.
One of my colleagues rented a meeting room for 2 days for us. Surprised we had to pay extra for a speaker phone to be used for conference call. Asked about a projector, but declined when fee of $350 was presented. Wi-Fi wouldn't allow secure connection and couldn't hold a Skype-like connection.
Anyway, I realize things are under renovation and look forward to the finished product.
Toni, at the front desk, was the star of your show. She's fantastic. I'll see you soon.
July 11, 2014
Rated 1 out of 5 by Unhappy1000 One of the worst hotel experiences ever
I can't even list everything that went wrong - from an A/C unit that didn't work even after they came in and fixed it; Ice machines broken and then I was directed up 4 floors to one that was out of ice; Then there was a burned out light bulb in the bathroom when I arrived and the toilet wasn't flushed after the room was cleaned and the tub was very worn and moldy... and when I checked out they didn't even ask how was your stay
August 12, 2014
Rated 4 out of 5 by Linda62 Misinformed
The hotel itself is very nice, clean and comfortable. I stayed here a couple years ago in order to park my car and use the shuttle. That time what I paid for my room covered my parking for the week. This time upon arrival I was informed that they now charge $10/day in addition to your room fee...that was an extra $70.
August 13, 2012
Rated 5 out of 5 by Dom48 Comfortable Hotel
This hotel was very nice, with clean and spacious room. Noisy air conditioner and difficulty getting in to the hotel parking were the only concerns. Would highly recommend this hotel.
August 19, 2014