Rated 4 out of 5 by bandl99 June stay
Nice place Great Restaurant
July 10, 2014
Rated 2 out of 5 by HKGGA A trip to Chicago
The facility is very old and when we arrived at the hotel lobby, there was some kind of old house or carpet smell. On our second day, we found a small roaches in the bathroom vanity. We had been to other Four Points facilities and so far this is the worst one. Hope after the renovation, they will improve their service.
July 7, 2014
Rated 4 out of 5 by papabuzz great place hen flying out
perfect place to stay before traveling out of town.
July 9, 2014
Rated 1 out of 5 by TAB719 Late night service needs help
I had a flight cancellation and decided to try Four Points since it was close and reasonable. The check in was quick (he didn't acknowledge Platinum status) but the room he gave me had been previously used (bed disturbed and empty soda bottles in the room) and the second room I had to wait for maintenance to come and unlock. The room itself was quite dark but not in the cool "W" dark sense - it just wasn't well lit. Bed was comfortable.
In the morning I went to get the 540 am shuttle to hear that the 520 shuttle never arrived (they advertise a 24 hour shuttle service running every 20 minutes to O'hare) so the 540 was full because of all the 520 people getting it - I had gotten to the lobby a bit after 530. They then said they would get another shuttle but after waiting for 10 minutes and nothing happened, another guest asked at the front desk. He was told that no additional shuttle would run and we would need to wait until 6 am. Good thing I had an Uber coming anyway.
Lots to improve here.
July 7, 2014
Rated 2 out of 5 by Mommaof2 Not what I was expecting but Staff was great!
The staff here was friendly and resposnive! In the area of needs improvement. The coffee is horrible and the entire hotel could use an overall cleaning and repair. Compared to my other stays this hotel was not as clean. Love the free shuttle to the airport and the restaurant staff was very personable!
The other thing I didn't like was having to walk through weddings all weekend in our bathing suits to get to the pool- slighty ackward- but could prepare for that by wearing entire clothing down.
July 1, 2014
Rated 2 out of 5 by bankermomx3 Not happy
I think by booking through Cheaptickets, and you are not paying the full price, you are put in rooms that are out dated and not used. When we got off the elevator it smelled, like an old musty smell. When i opened the door, it make that sticky sound, like it had not been opened in a while. No water pressure for shower or toilet. Housekeeping came really early, before 9am, we said not yet, and never got our room cleaned for the day. Very disappointed. I checked online to see if they were full, but I still could make a reservation for the same room i was in, so that told me we were put in an old room because of price.
August 26, 2013
Rated 1 out of 5 by Sara81 This hotel is old and dirty
Had a cancelled flight at Ohare so decided to stay in an airport hotel rather than drive all the way home and back. As I am a platinum SPG member, I expected better from a Sheraton. The room was old and dated, bathtub was grimy, and the thermostat was broken making the room extremely hot all night long. I looked for the room service menu as I had been traveling all day long without dinner. None to be found. I decided instead to take a quick shower and eat in the restaurant. I got out of the shower only to find there was no hair dryer. In the morning, I tried to make coffee in the room and found only decaf coffee grounds and no sugar, cream, lids, etc. Big disappointment
July 15, 2013
Rated 1 out of 5 by BSR69 Dirty Rooms/Old Bedding/ Dirty Towel
I guess you get what you pay for, however I dont think keeping a tidy hotel is that diffficult. The hotel halls needed to be vacuumed, there was a wet dirty towel in my room upon arrival. The bedding is old. There large square pillows under the pillows you sleep on without covers. Those pillows are not washed.
June 12, 2012
Rated 3 out of 5 by RickO33 Good not Great
Hotel hallway carpet was dirty/stained and needed a vacuum.
July 8, 2014
Rated 2 out of 5 by Deborah1954 Needs Improvement
I was given a key card, went to the room, opened the door and it was occupied. I was given another room, the hall carpets were stained and there was an awful odor all through the hotel. The ice machine did not work. There wasn't a room service breakfast selection card. When I called to request one, it never arrived. There was a sound of either small rodents or bugs rustling in the walls.
July 3, 2014
Rated 5 out of 5 by jbkay July 4th weekend
Short shuttle to airport and metro to downtown. Very comfortable beds.
Very clean. Courteous staff.
July 6, 2014
Rated 5 out of 5 by Freebird58 Great people
The exceptional thing about this hotel is the staff. From the restaurant and bar to the front desk and shuttle bus, everyone is friendly and professional. Great people.
July 5, 2014
Rated 5 out of 5 by CCR2014 CCR2014
We had a really nice stay and enjoyed our trip.
July 4, 2014
Rated 1 out of 5 by Falltraveler Bugs
Coffee pot not cleaned so spotted a couple ants. Bug crawled out from under desk lamp. Reported to front desk as checking out. Bed good but tub filthy. The hotel had put a rubber mat over it to cover it. I lifted it; cotton-like substance dissolving, a mess. Room very humid (ran fan all night to try to clear). Check in personnel were friendly prior to arriving in room.
June 30, 2014
Rated 1 out of 5 by Jessica56 Disastrous stay
We are not "fussy" travelers and accept minor problems. However there may not be enough space here to list all the problems with our stay. Here's the day-by-day recap...you'll get the idea.
Wednesday 7/17: Arrived late at night after a 6-hour drive in 90+ degree heat. Opened the door to Room 501 to a blast of hot air. The air conditioning was not working in the sauna-like room. Called desk. Waited in cooler hallway for maintenance person to arrive. Went to front desk to demand a new (cool) room. We needed to go to sleep. Given new Room 129. Maintenance arrived during move. Room 129: Air conditioning worked, no refrigerator, TV not working.
Thursday 7/18: Requested switch to room with refrigerator, which we had to have to refrigerate medicine. Moved to Room 740 on top floor. Air conditioning was not cooling well. I removed the front grill, and cleaned the filth on the coils with a wet washcloth. That helped get the room down to a bearable temperature. We would have asked for a different room because of the air conditioning, but it was bearable...and we were already in our third room. Room 740 had a good TV and a refrigerator. We stayed in Room 740 for three nights. HOUSEKEEPING NEVER CLEANED OUR ROOM, although we complained daily to the front desk. We had to grab towels off the housekeeper's cart (and be cursed at in Spanish, apparently).
FRIDAY 7/19: We were awaked early Friday morning by what sounded like jackhammers on the roof above our room. Although there was a note that there would be some roof work being done, and MINOR inconvenience, we could not stay in our room. The noise was deafening. The 7th-floor rooms should not have been rented during the roof construction. We're not sure what they were doing, but it was nearly constant and incredibly loud. We showered and left our room for the day, figuring the work would be done while we were gone on Friday. We stopped at the desk to complain about the lack of housekeeping, and were promised it would be taken care of promptly.
We came back late Friday night after midnight to a room that had not been touched. Our wet towels (and towels used to clean the Air Conditioning coils) were still piled on the floor. The front desk promised to send up fresh towels, they never arrived. We went to sleep.
SATURDAY 7/20: We were soooo wrong. The jackhammering sound was back about 8:30 a.m. on Saturday morning. OK, we figured they would finish up on Saturday and left for the day as soon as we could. We couldn't even hear the TV turned to maximum volume. We stopped at the front desk again about the noise and the housekeeping...and also that our keys kept not working. We repeatedly had to go back to the front desk to get into our room. On Sunday they would tell us that is was probably low battery in the door lock, and they would send maintenance...
On Saturday night (after arriving again with our room untouched) there was a long, long line of people waiting at the front desk, many with similar complaints. I demanded to see the manager without success. A police officer was in the lobby (probably a good idea considering the level of anger some of the guests had). The (helpless) woman at the front desk said she was very sorry but there was no manager and she couldn't help me. I continued to demand to speak to a manager, and was then told to "go to my room" by the police officer. I don't argue with uniformed men with guns, and left.
SUNDAY: I finally got to meet Maria D. the manager, although she looked like she had been dragged out of bed. She promised that our entire stay would be comped (our SPG points would be returned) and that we would receive a substantial bonus. I just checked our SPG account, and so far that has not happened.
Really there would be much more to write, and I haven't included all the details. These will be included in the letter to management.
July 22, 2013
Rated 2 out of 5 by kimalex Not good
Came in at 7:00 PM. Did not inspect the room. Was more focused on eating before it got too late. After eating was looking for the tv remote none to be found. Turned on tv manually, could control volume, but could not get stations. Called front desk, was told maintenance would bring a remote. Remote never came came missed the basketball game. My co workers told me they like Four points. Right now if I can find something else, i would never come back. Points are not the end all. I feel that this was a simple fix, and was not accomplished, what about a ac unit?
June 6, 2012
Rated 4 out of 5 by Dunne Great hotel!
Nice location with reasonable prices! Plus it offers free shuttle to ORD terminals.
June 30, 2014
Rated 2 out of 5 by CriticalDavid Stay away
Run down room, insufficeint lighting, pretty bad smell; information system failed (sent me to a room that was populated); stained carpets in teh corridors ...
Also WiFi was hard to set.
Did not try the food although the bar seemed pleasant.
Staff was friendly and helpful.
June 27, 2014
Rated 1 out of 5 by grad7855 Would not recommend
Generally, I did not find the hotel facilities themselves *that* bad. Of course, it was very expensive during the time I booked it, so that didn't help. The staff was not helpful in 3 instances: first, upon check-in the staff was aloof at best and rude at worst. Second, the internet connection was terrible (they have an upgraded version, but even as a platinum member they were asking me to pay to use it). I asked for an ethernet cable and they charged *****$75******* to my room for it. Of course, I had returned the cable, so they eventually took the charge off. Finally, when I was getting picked up from the airport, the front desk was not helpful. I talked to two people who told me two wildly different things about pickup times. Overall, I'm extremely dissatisfied.
October 2, 2013
Rated 4 out of 5 by James17 Active hall mates
We had a rather large group in the hotel for two of the nights we were staying. They were extremely loud and insisted on using the hallway for a meeting place. Hotel security eventually, after several calls, asked them to move to a public area on the first floor. I could not get the hotel to change my room for the next night, but the security man got to the group right away and got them out of the same hallway the second night. We were happy for the action finally taken, but the management should have been able to switch us to a different room. They had all day to get it done but would not accommodate us.
May 26, 2014
Rated 1 out of 5 by Dave70 Your help needs help
We arrived at the hotel around midnight, and the desk clerk gave us our key. We went to our room, and the key would not open the door. The house phone was near by so we called for a new key. After waiting several minutes, a man came up opened our room, and told us another person would "SOON" come up with a good key.
After waiting 45 minutes we went to sleep. In the morning I called the front desk, and asked for a new key, she said she would send one up immediately. That never happened, so my wife stayed in the room while I went to the front desk, and waited in line, and asked for the key which she said, "oh here it is right here".
Note: When stayed here last week, we asked the desk clerk we had missing points from a previous stays, and the SPG dept. said to ask the hotel for the info, because they would have a better record. The desk clerk told me she did not have time to do this.
March 27, 2014
Rated 5 out of 5 by KJTG Excellent Experience
Our priority for booking this room was the park & fly feature. We were traveling 4 hours to Chicago and flying out the next morning from O' Hare for a 6 days trip. We arrived about 11pm the night before the trip, self-parked our car in the secure lot & had an amazingly comfortable king bed to rest in that night. In the morning, the shuttle was on-time at the exact time specified (every 20 minutes) & getting to our terminal at O' Hare was a breeze. On our return, we followed the instructions given to us at the hotel for the shuttle pick up & it was as easy & simple as stated & exactly on-time. I would definitely recommend this to everyone! Easy & No Worries!
May 7, 2014
Rated 2 out of 5 by KMJ338 DIRTY CARPET
ELEVATORS NEED IDENTIFICATION
June 25, 2014
Rated 5 out of 5 by westlch Excellent Staff
Clean and well-kept property. Although the Four Points in Brentwood had newer amenities, the Chicago O'Hare property has a great staff that was very friendly and patient with tired and frazzled traveler. My room was (thankfully) quiet. The exercise room seemed a little too small for all of the machines packed in it, but the machines were high quality and well-maintained. This hotel also has a large, indoor pool. I plan on staying there again.
February 10, 2014
Rated 5 out of 5 by Elena The advertising for the hotel is accurate.
The shuttle was great, quick pickup and drop off at the airport, courteous drivers, close to the airport so it didn't take long to travel. The beds were outstanding, beautiful, clean linens and very comfortable. The temperature control was great and worked well. Free WiFi in the room was excellent. No surprises from what was advertised. Front desk staff were welcoming and found my reservation quickly. No hassle check-in and check-out. I would recommend the hotel and stay again.
March 21, 2013
Rated 1 out of 5 by lamwk Stay Away
The only reason I booked this hotel instead of another Starwood hotel in Chicago was because I had to make an emergency one-day visit for family and because Starwood Hotels credited me 6000 points for a previous mess-up on their part in Sheraton hotel Brooklyn NY.
Overall, this hotel DID NOT help redeem my confidence in ANY of their Sheraton hotels. Bedding is torn and stained from previous guests, bathroom has a leaking toilet and rusty bathtub, bedroom carpeting is stained and reeks.
Even after I offered the third chance for them to compensate their services by calling them to report the damages of the room in the original room they set me in (Room 517), the hotel manager Kara said that she will move me to an upgraded room. Through Yelp, I saw the upgraded rooms and their differences in the room layout. When I came back at night (when they reported they would have moved my luggages to the new upgraded room for me), I returned to the room next door room 518. No difference, no upgrade, no improvement. I gave up hope in their services at that point and tired myself to sit through the night and rather sleep the next day once I've returned home, instead of sleeping in a bed that's been infested with previous guest germs.
June 24, 2014
Rated 1 out of 5 by Dw7812 Badly in need of updating and remodeling
We stayed on the 7th floor. The entire area was very shabby and showed its age, We have stayed at this hotel last year and had a totally different experience. This time our room did not even have tissues. The bathroom needed repair to the floor and the hall carpeting was very worn. Loud mechanical noise was always heard in our room. We will probably not be returning even though the location is perfect for flights out of OHare and the staff are very courteous and helpful
September 25, 2013
Rated 4 out of 5 by Teresa06 Comfortable Room.
My room was clean, comfortable, good size and peaceful. Hotel was clean and up to date inside including the lobby. Restaurant and bar could use some updating. Parking was at a premium. Need more parking spaces.
June 22, 2014
Rated 5 out of 5 by RovingReverend Excellent value and location
Great location and room. O'Hare is a nightmare to drive in and out of, but this is a fairly good location. I went to Northwestern twice from this location. It is a schlep to go into the city but the price was right.
June 22, 2014
Rated 2 out of 5 by mike777 bathroom
Shower head was tightly screwed on (I couldn't get it off by hand) across the treads so that it sprayed around the bathroom, making a shower impossible. I reported it to the desk, but at 6AM I didn't have time to wait for maintenance, as we left an hour later!
I also smelled smoke in the room when we first entered, but due to the LLU convention going on, I didn't think there was anything anyone could/would do about it.
We won't likely stay there again.
July 13, 2012