Rated 5 out of 5 by MACK57 VERY GOOD DEAL FOR OVERNIGHT PARKING
STAYED 1 NIGHT, PARKED FOR 5, SHUTTLE TO AND FROM AIRPORT, MOST EXCELLENT DEAL
October 18, 2013
Rated 3 out of 5 by Jhill2328 Renovations aside, they need help
The rooms were well worn. Bed was fine though. Bathroom small and not accomodating. Shower head was only 5' high.
Breakfast was good but they were understaffed the first day of my 3 day stay. The bar was pitiful with decor from the 70s. Service was slow. Layout of the hotel was wierd with a long walk to my room. The main elevators had an awful musty smell.
September 12, 2014
Rated 2 out of 5 by Flout Old
Dirty halls. Bad smell. No invoice. Bad name for four points
March 20, 2013
Rated 2 out of 5 by Isi510 The hotel is old
Free Internet but it didn't work in the room
February 11, 2013
Rated 2 out of 5 by Bob5000 Dated, Dingy
This property is quite dated. It is dark and dingy inside, and badly in need of an update. My room was average, but my fellow travelrers reported moldy and inconvenient (shower heads too low) fixtures in their bathrooms. The hallways were dark, and dirty.
September 14, 2014
Rated 5 out of 5 by flygirl9 The Four Points provided warmth during a storm.
We checked into the Four Points the night before our O'Hare flight; it's been our home away from home for several years. It was snowing that night with 12 inches expected and severe cold and winds to follow, so no surprise our flight was cancelled. The woman at the desk held our room while we headed to the airport and found out we'd have to wait 4 days before we could begin our vacation. Upon returning to the Four Points, we were given our room for which we used Star Points. With so many people having to cancel their trips or sleep at the airport, we were warm with a comfy bed, free WiFi. hot water for showers, a great restaurant and fabulous staff.
January 29, 2014
Rated 4 out of 5 by DCRedhead Good airport hotel
Great rooms, responsive staff, and has a nice pool and gym. Staff went above and beyond to accommodate my special requests. The rooms are quite nice, as you would expect with Sheraton.
The hotel does look a little shabby if you come in the back entrance, and it can be a long walk to your room, the way the hotel is designed. But from the front lobby all is good, and a little walk never hurt anyone.
Hotel restaraunt has good hours, but I didn't like the omelet I ordered - way too greasy and overcooked.
I enjoyed the fitness center and wish I had time to use the pool.
August 15, 2014
Rated 1 out of 5 by forever11 Completely Disappointed
I could not have been more disappointed in our stay at your hotel. My husband and I were returning to your hotel to celebrate out 10 year wedding anniversary. We had celebrated our wedding reception at your facility ten years earlier.
When we arrived two of the three elevators were not working. The carpets were stained, walls were stained, tiles in the bathroom broken, mildew on the bathroom grout, lights missing parts. As if the the "state" of the hotel wasn't bad enough the part that I found most frustrating was when we returned to the hotel at 10-pm, after having dinner, we were unable to find parking in your parking lot. There wasn't a spot to be found. We parked in the 15 minute parking space in front of the hotel and advised the front desk that we were unable to find parking. That is when we were very aggressively approached by "Sabir" the security officer who told us we needed to move our car to the "gravel" lot next to the hotel.
While my husband was moving our car to the "gravel lot" I inquired if I needed an orange hanging tag to place in the car as many of the cars in the lot had hanging from their rear view mirrors. I was told "no" that the orange tags were for people who paid to leave their cars in the hotel lot for long term parking so they could park cheaper than the lot at O'Hare Airport. ARE YOU KIDDING ME??? There are not any parking spots for paying hotel guests? If you are in the business of parking cars I suggest you tear down your dilapidated hotel and turn it into a parking lot. But don't forget to fix the giant pot holes all over your existing lot.
The Starwood Resorts and Sheraton properties should be embarrassed to have this hotel represent part of their chain.
March 24, 2014
Rated 5 out of 5 by KJTG Excellent Experience
Our priority for booking this room was the park & fly feature. We were traveling 4 hours to Chicago and flying out the next morning from O' Hare for a 6 days trip. We arrived about 11pm the night before the trip, self-parked our car in the secure lot & had an amazingly comfortable king bed to rest in that night. In the morning, the shuttle was on-time at the exact time specified (every 20 minutes) & getting to our terminal at O' Hare was a breeze. On our return, we followed the instructions given to us at the hotel for the shuttle pick up & it was as easy & simple as stated & exactly on-time. I would definitely recommend this to everyone! Easy & No Worries!
May 7, 2014
Rated 3 out of 5 by rjcassie Great Hotel - One Disturbing Event
The Four Points met or exceeded our expectations in every way. The rooms were very clean, the beds super comfortable, water pressure forceful and the breakfast was delicious. The 24 hr. airport shuttle was efficient. We were not recognized for our Gold status at check in which was a little disappointing.
The event implied in my title had to do with a false alarm at 1:30 am. The alarm, warning voice and strobes are only located in the hallway. Had my partner not had difficulty falling asleep, we would not have heard them. I hate to think what might have happened if there was a real fire and we were both sound asleep. I cannot believe this meets fire code!
April 15, 2013
Rated 3 out of 5 by SteveCP July 8-10th stay
Stayed in room 111.
It was very dated, toilet leaked at floor seal, a/c very loud and seemed to have one speed only.
Small counter space.
One of my colleagues rented a meeting room for 2 days for us. Surprised we had to pay extra for a speaker phone to be used for conference call. Asked about a projector, but declined when fee of $350 was presented. Wi-Fi wouldn't allow secure connection and couldn't hold a Skype-like connection.
Anyway, I realize things are under renovation and look forward to the finished product.
Toni, at the front desk, was the star of your show. She's fantastic. I'll see you soon.
July 11, 2014
Rated 3 out of 5 by jyh8 fine for a night
I stayed here for one night on Dec.28 while visiting Chicago. The room was clean but shows some wear. Overall the room is satisfactory for a stay. The hotel is near the airport and it would be good for someone who wants to visit Chicago without staying in an expensive downtown hotel. Subway ride is only 45 minutes away and very cheap at 2.25$. The staff that greeted me was ok. Professional but not very friendly. The second person I encountered was very nice and offered great advice about visiting Chicago. My dog was welcome also without extra fees. The hotel advertised a free bottle of water but I never got one in my room.
January 1, 2013
Rated 3 out of 5 by FamilyWith2Kids Hotel under renovation - swimming pool open late
The swimming pool and gym suppose to open 5 am from Friday to Sunday. But every morning, you need to wait for the maintenance to open the door and the staff said the maintenance only woke up at 7:30 am. There was one morning we have 8 people waiting for the door to be opened until 7:40 am. I just don't get it.
September 2, 2014
Rated 4 out of 5 by James17 Active hall mates
We had a rather large group in the hotel for two of the nights we were staying. They were extremely loud and insisted on using the hallway for a meeting place. Hotel security eventually, after several calls, asked them to move to a public area on the first floor. I could not get the hotel to change my room for the next night, but the security man got to the group right away and got them out of the same hallway the second night. We were happy for the action finally taken, but the management should have been able to switch us to a different room. They had all day to get it done but would not accommodate us.
May 26, 2014
Rated 4 out of 5 by asholiday Pretty good for an overnight stopover.
Easy to get the free shuttle bus from the International arrival terminal 5 outside entrance E.
Arrived at the hotel late at night due to a delayed flight. We had booked a room with 2 queen beds so it was a little odd when they gave us a room with 1 king bed. (4 people standing at the check in desk!)
Anyway, after a phone call, reception sent somebody up with the key to our new room which had 2 beds. I usually find Sheraton beds very comfortable and this hotel was no exception.
Breakfast in the Mirage is a hearty affair, the service is good, although the restaurant looks like it might need a 'refresh' soon. Free wifi in your room.
Pretty good for an overnight stopover.
May 22, 2013
Rated 2 out of 5 by ChristinaG83 Good location...that's about it
The hotel was in a location that was perfect for our trip. That being said, that's the only plus of this property. We had lunch in the restaurant and the server was nice. The next morning we had breakfast and the service was TERRIBLE. The server not only forgot our toast (which he said he'd be right back with) but then he never returned. We had to flag him down to ask for a check and he still didn't bring it. Finally I had to get up and go get it myself. There was even a manager type person working! We saw him ask other tables how everything was yet never stopped at our table. They even had the nerve to charge for coffee yet it's free in the lobby?! I wouldn't have minded paying for the coffee had they brought my toast. The property is also under construction which I appreciate, but the staff is what needs an update. We left the "Make a Green Choice" outside our door and never received our $5 vouchers. When we asked the front desk about it we were told to speak to housekeeping. When we asked housekeeping about it they looked at us blankly and told us to talk to the front desk. All in all, not a great stay. Would never stay here again.
September 3, 2014
Rated 4 out of 5 by Jo59 Pleasantly surprised
I normally refuse to stay at an "airport" hotel but I was really surprised by how nice this 4 points was. In fact, I thought it was a real step above other 4 points. First of all, it was recently renovated and all the public areas were very nicely decorated. The restaurant food was pretty good (for a hotel!) and the room was a good size, the beds were super comfy, TV nice, lots of outlets. But the best part was how QUIET it was. I was so worried about not being able to sleep due to plane noise but I not only didn't hear planes, I didn't even hear a door in the hall slam. The front desk was extremely pleasant.
June 8, 2012
Rated 5 out of 5 by Jeff20140828 Clean and Convenient to the Airport
A Clean and Convenient Hotle near to the Airport
September 3, 2014
Rated 3 out of 5 by kayekaye Clean, quiet room, friendly and efficient staff, but facility is pretty worn throughout
Stayed at Four Points O'Hare when we were stranded due to a missed connection. The staff did a great job of quickly checking in the many guests who were unexpectedly staying in Chicago overnight. The hotel is massive -- longest hallways I've ever seen. The bed was comfy, but the furnishings in the bedroom and bathroom were in need of replacement. The bathroom, while clean, was spartan (no towel racks, no hooks, no lotion). Bright spots: a good night's sleep, great shuttle driver, and the hotel bartender pours a generous Manhattan.
July 30, 2014
Rated 4 out of 5 by kaws Excellent value
Hotel rooms are wonderful; clean, fresh, quite, plenty of electric outlets to recharge everything before heading to the airport. Room service was fast and delicious. Check in/out was fast and efficient and everyone was polite and helpful and the price is very reasonable for the airport area. This is my go to hotel whenever I have an early flight out of Chicago O'Hare !
August 24, 2014
Rated 2 out of 5 by DaveRoadWarrior The worst Sheraton I've stayed in
I'm a fan of Sheraton and when in doubt while traveling I have always selected a Sheraton property knowing about what I'd get. This location was FAR off the mark. Old and broken. Stained rugs - I'm sure they were clean but they sure looked dirty. Bathroom needed grouting and the toilet looked like it was off its base but n fact it was just installed at an odd angle. The room door would not close correctly. Also, I had to use the key multiple times to get the green light, as if there was gunk in the card swipe. The front desk folks were nice and it was a quick ride to the airport. I did sleep and it was quiet which ultimately is the only thing that really matters to me, but I don't want to feel skeeved out..
June 27, 2014
Rated 2 out of 5 by amy293 Sheraton Chicago
Sheraton Chicago needs an overhaul. The staff however was outstanding and welcoming and very good at what they did. The housekeeping staff was pleasant. The front desk staff was helpful and warm. The servers in the bar/restaurant were excellent. Customer service is NOT the area that Sheraton Chicago needs. It needs a make over. It needs cleaner bathrooms. The bedding was satisfactory and clean. Everything is dated and dingy. I know there was trouble in the front desk waiting area with leaks but that really didn't bother me. It was the actually cleanliness or lack there of. If this place could get a complete update and makeover....there is no stopping me from recommending this place.
February 19, 2014
Rated 2 out of 5 by JRV203 pleasant staff almost makes up for poor facility
The staff is very good the facility is very bad. The television didn't work they came to fix it & I didn't realize it only got decent reception on one channel too tired to call back. Food is mediocre but again staff is very good.
August 29, 2014
Rated 3 out of 5 by McD73 Staff Attentive
I will say this place has come a long way since I first stayed there a couple years ago. It was shortly after it became a Four Points that I had my first out of Sheraton experience. I was scared. But now, the place has turned into a hotel with renovaotions to the public areas, it is more welcoming. I had a couple issues with the room (mechanical in nature), unfortunately. Although somewhat irritating when I just want to check in, lay in that wonderful bed and dream my cares away, but the staff was very attentive and quick to remedy whether it was a quick fix or a room move. Thank you. I like your hotel.
January 19, 2013
Rated 1 out of 5 by Bobby26 This hotel needs help, serious help
The entire hotel property is in dire need of not only updating but major repair. The parking lot is tore up, especially on the left side of the building. The interior is old but more importantly, is dirty. The room floor was bumpy under the carpet, not sure what was under it, but it grossed me out. The restaurant is equally dated and dirty. The service is worse than the condition. Waited over 15 minutes after I got my menu before I was told I would get service 'in a minute'. I never got served so I left...best choice of the day.
July 21, 2014
Rated 1 out of 5 by Unhappy1000 One of the worst hotel experiences ever
I can't even list everything that went wrong - from an A/C unit that didn't work even after they came in and fixed it; Ice machines broken and then I was directed up 4 floors to one that was out of ice; Then there was a burned out light bulb in the bathroom when I arrived and the toilet wasn't flushed after the room was cleaned and the tub was very worn and moldy... and when I checked out they didn't even ask how was your stay
August 12, 2014
Rated 2 out of 5 by LoneTravelerRoom146 On the lower side of average
The location is great for flying in and out of O'Hare. I was able to get back and forth in about 5 minutes.
The Fitness Center, although small, has an above average selection of exercise equipment.
The cleaning crew seemed friendly.
There is a restaurant attached to the hotel that I believe is open for breakfast, lunch, and dinner.
There is no place on the hotel grounds to run or walk or simply enjoy the outdoors.
The hotel is in an industrial area that hasn't seen any development in a while. So, other than a BP with a Subway and Dunkin Donuts attached, there are no amenities within walking distance.
I was immediately charged $10 for no apparent reason when I gave my CC to the woman at the front desk for incidentals.
The bathroom in my room was pretty small and could use some updating. There was also no way for me to control the ventilation in the bathroom.
When I arrived, the carpet was somewhat moist and the whole room felt rather damp the entire time, especially when I turned down the AC.
The entrances/exits are not secure -- meaning you do not need a hotel key to get in and out of the hotel in areas beyond the main entrance.
The sign on the door of the Fitness Center/Pool/Sauna said that the hours were from 5AM to 10PM on Saturdays and Sundays. But, when I couldn't get in at 7AM on Sunday morning, the women at the front desk informed me that "they" -- meaning someone who hadn't arrived for work yet, I guess -- wouldn't be there to open the door until 7:30AM. Unfortunately, the 2 women were not at all apologetic about the incorrect signage nor the inconvenience to me as a guest. They were both rather dismissive.
September 2, 2014
Rated 4 out of 5 by BeTr This hotel fullfield my expectations
The room was clean, staff very nice and helpful, the food in restaurant was good. The refrigerator was missing, but in general everything fully met my expectations and I was satisfied with my stay in the hotel.
August 25, 2014
Rated 4 out of 5 by Orwell84 Good airport location
We chose this hotel to be close to the airport since it was a quick stay. The hotel met our needs and it was enjoyable. The only thing, was the pool was not as heated as it could have been. Overall, it was a nice stay. Kevin, the shuttle driver was a joy.
August 22, 2014
Rated 3 out of 5 by SJR22 Bargain near O'Hare airport
This property with its regular, free shuttle is well priced and convenient. It is however more than a little tired... Construction materials were evident, so perhaps steps are being taken, but understand this is a budget location, not a luxury one.
August 22, 2014