Four Points by Sheraton

Four Points by Sheraton Chicago O'Hare Airport

  • 10249 West Irving Park Road
  • Schiller Park,
  • Illinois
  • 60176
  • United States
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Rated 3.2 out of 5 by 360 reviewers.
Rated 4 out of 5 by Great hotel at a great price This hotel has everything you need and a great staff at an ubeatble price in Chicago. July 11, 2014
Rated 3 out of 5 by July 8-10th stay Stayed in room 111. It was very dated, toilet leaked at floor seal, a/c very loud and seemed to have one speed only. Small counter space. One of my colleagues rented a meeting room for 2 days for us. Surprised we had to pay extra for a speaker phone to be used for conference call. Asked about a projector, but declined when fee of $350 was presented. Wi-Fi wouldn't allow secure connection and couldn't hold a Skype-like connection. Anyway, I realize things are under renovation and look forward to the finished product. Toni, at the front desk, was the star of your show. She's fantastic. I'll see you soon. July 11, 2014
Rated 4 out of 5 by June stay Nice place Great Restaurant July 10, 2014
Rated 4 out of 5 by great place hen flying out perfect place to stay before traveling out of town. July 9, 2014
Rated 5 out of 5 by Extremely clean and pleasant place to stay Extremely clean and pleasant place to stay. Like its proximity to OHare. One of the shuttle drivers on 05July drove too fast from the airport to the hotel--passengers were swerving in the shuttle bus. He seemed angry for some reason. July 9, 2014
Rated 3 out of 5 by Good not Great Hotel hallway carpet was dirty/stained and needed a vacuum. July 8, 2014
Rated 5 out of 5 by Weekend getaway to the city The hotel looks good after it's renovation. The rooms were updated and clean. Hall carpet could use an upgrade. Quiet rooms for being that close to the airport, slept very well. We used it for the proximity to the airport to take the blue line into the city. Breakfast was hot and very good. Bar tenders were attentive and friendly. Parking lot looks a little sketchy and needs an upgrade. Close to the forest preserves so that we could go run in the trails. Overall we would definitely stay there again for a weekend getaway. July 7, 2014
Rated 2 out of 5 by A trip to Chicago The facility is very old and when we arrived at the hotel lobby, there was some kind of old house or carpet smell. On our second day, we found a small roaches in the bathroom vanity. We had been to other Four Points facilities and so far this is the worst one. Hope after the renovation, they will improve their service. July 7, 2014
Rated 1 out of 5 by Late night service needs help I had a flight cancellation and decided to try Four Points since it was close and reasonable. The check in was quick (he didn't acknowledge Platinum status) but the room he gave me had been previously used (bed disturbed and empty soda bottles in the room) and the second room I had to wait for maintenance to come and unlock. The room itself was quite dark but not in the cool "W" dark sense - it just wasn't well lit. Bed was comfortable. In the morning I went to get the 540 am shuttle to hear that the 520 shuttle never arrived (they advertise a 24 hour shuttle service running every 20 minutes to O'hare) so the 540 was full because of all the 520 people getting it - I had gotten to the lobby a bit after 530. They then said they would get another shuttle but after waiting for 10 minutes and nothing happened, another guest asked at the front desk. He was told that no additional shuttle would run and we would need to wait until 6 am. Good thing I had an Uber coming anyway. Lots to improve here. July 7, 2014
Rated 5 out of 5 by July 4th weekend Short shuttle to airport and metro to downtown. Very comfortable beds. Very clean. Courteous staff. July 6, 2014
Rated 5 out of 5 by Great people The exceptional thing about this hotel is the staff. From the restaurant and bar to the front desk and shuttle bus, everyone is friendly and professional. Great people. July 5, 2014
Rated 5 out of 5 by CCR2014 We had a really nice stay and enjoyed our trip. July 4, 2014
Rated 2 out of 5 by Needs Improvement I was given a key card, went to the room, opened the door and it was occupied. I was given another room, the hall carpets were stained and there was an awful odor all through the hotel. The ice machine did not work. There wasn't a room service breakfast selection card. When I called to request one, it never arrived. There was a sound of either small rodents or bugs rustling in the walls. July 3, 2014
Rated 2 out of 5 by Not what I was expecting but Staff was great! The staff here was friendly and resposnive! In the area of needs improvement. The coffee is horrible and the entire hotel could use an overall cleaning and repair. Compared to my other stays this hotel was not as clean. Love the free shuttle to the airport and the restaurant staff was very personable! The other thing I didn't like was having to walk through weddings all weekend in our bathing suits to get to the pool- slighty ackward- but could prepare for that by wearing entire clothing down. July 1, 2014
Rated 4 out of 5 by Great hotel! Nice location with reasonable prices! Plus it offers free shuttle to ORD terminals. June 30, 2014
Rated 1 out of 5 by Bugs Coffee pot not cleaned so spotted a couple ants. Bug crawled out from under desk lamp. Reported to front desk as checking out. Bed good but tub filthy. The hotel had put a rubber mat over it to cover it. I lifted it; cotton-like substance dissolving, a mess. Room very humid (ran fan all night to try to clear). Check in personnel were friendly prior to arriving in room. June 30, 2014
Rated 2 out of 5 by Stay away Run down room, insufficeint lighting, pretty bad smell; information system failed (sent me to a room that was populated); stained carpets in teh corridors ... Also WiFi was hard to set. Did not try the food although the bar seemed pleasant. Staff was friendly and helpful. June 27, 2014
Rated 2 out of 5 by The worst Sheraton I've stayed in I'm a fan of Sheraton and when in doubt while traveling I have always selected a Sheraton property knowing about what I'd get. This location was FAR off the mark. Old and broken. Stained rugs - I'm sure they were clean but they sure looked dirty. Bathroom needed grouting and the toilet looked like it was off its base but n fact it was just installed at an odd angle. The room door would not close correctly. Also, I had to use the key multiple times to get the green light, as if there was gunk in the card swipe. The front desk folks were nice and it was a quick ride to the airport. I did sleep and it was quiet which ultimately is the only thing that really matters to me, but I don't want to feel skeeved out.. June 27, 2014
Rated 2 out of 5 by DIRTY CARPET ELEVATORS NEED IDENTIFICATION June 25, 2014
Rated 1 out of 5 by Stay Away The only reason I booked this hotel instead of another Starwood hotel in Chicago was because I had to make an emergency one-day visit for family and because Starwood Hotels credited me 6000 points for a previous mess-up on their part in Sheraton hotel Brooklyn NY. Overall, this hotel DID NOT help redeem my confidence in ANY of their Sheraton hotels. Bedding is torn and stained from previous guests, bathroom has a leaking toilet and rusty bathtub, bedroom carpeting is stained and reeks. Even after I offered the third chance for them to compensate their services by calling them to report the damages of the room in the original room they set me in (Room 517), the hotel manager Kara said that she will move me to an upgraded room. Through Yelp, I saw the upgraded rooms and their differences in the room layout. When I came back at night (when they reported they would have moved my luggages to the new upgraded room for me), I returned to the room next door room 518. No difference, no upgrade, no improvement. I gave up hope in their services at that point and tired myself to sit through the night and rather sleep the next day once I've returned home, instead of sleeping in a bed that's been infested with previous guest germs. June 24, 2014
Rated 3 out of 5 by Fair hotel for park and ride Convenient to ohare, good shuttle service to airport. June 22, 2014
Rated 4 out of 5 by Comfortable Room. My room was clean, comfortable, good size and peaceful. Hotel was clean and up to date inside including the lobby. Restaurant and bar could use some updating. Parking was at a premium. Need more parking spaces. June 22, 2014
Rated 5 out of 5 by Excellent value and location Great location and room. O'Hare is a nightmare to drive in and out of, but this is a fairly good location. I went to Northwestern twice from this location. It is a schlep to go into the city but the price was right. June 22, 2014
Rated 1 out of 5 by Dated and dreadful Don't stay here if you can avoid it. You'll be standing in ankle-deep water taking a shower June 21, 2014
Rated 2 out of 5 by Worst Four Points Ever Hotel felt like a motel 6. Restaurant food was nasty and service was very bad. June 21, 2014
Rated 3 out of 5 by Needs better maintenance Bathtub was clogged, #642 not acceptable, maids should inform someone when these issues come up instead of ignoring June 18, 2014
Rated 5 out of 5 by Short visit to our new grandson We did not expected the Hotel to be as close to the Airport as it is, you staff, the food, the beddding, great. I know that once the remodeling of the Hotel is finish it will be beautiful June 17, 2014
Rated 5 out of 5 by great area like the excellent shuttle service to ohara airport June 16, 2014
Rated 4 out of 5 by Good Hotel Did not explore much of the hotel as we used the service only in late evenings The rooms were spacious and bed was very comfy!!! Would recommend this hotel due to its close proximity to the airport and METRA train station. Also very conveneint to travel to Downtown and major Chicago attractions June 16, 2014
Rated 1 out of 5 by Needs Update Unclean bathroom....generally unkept. Time to change management and facility June 12, 2014
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