Rated 4 out of 5 by pjpete Great food.
Well positioned hotel in good proximity to the airport. Room was nice and could tell that there was a recent refurbishment involved. Although, the bathroom had some wear and tear. My full expectations for a SPG hotel were a little disappointed, but can't complain about the price. The main event was the food. Outstanding food, with great prices.
September 25, 2012
Rated 1 out of 5 by dubhilton shopworn
This hotel has seen better days. The lobby is OK, but room 422 was a maintenance nightmare. Outdated decor, unpleasant odor, discolored and water damaged wallpaper. Parking lot views are like a scene from third world. Avoid if at all possible.
On the bright side, bathroom was clean and acceptable, and the airport shuttle was efficient.
April 29, 2013
Rated 4 out of 5 by Jennifer917 Park and stay is great!
Everything about this hotel was nice, except the ants crawling around the hot tub...
November 4, 2013
Rated 4 out of 5 by Kasin Good service and place
I like the place and service
November 8, 2013
Rated 5 out of 5 by Toine First Hotel Stay In Chicago
As you notice from my review title, it was my first ever hotel stay in Chicago. The hotel was a success. I had no problems with anything. I had excellent room service ordering food and it was everything is what I expected and couldn't and wouldn't ask for nothing else out of Four Points Sheraton. I'll be coming back someday soon.
February 27, 2013
Rated 3 out of 5 by DJ28 Nice with a few exceptions
Got into the room and there was still hair in the sink and shower from the previous guest and used soap in the shower. Not what you really want to see...
Also, was quoted a one rate and charged another at check out.
Other than that, staff was very nice and hotel was convenient for an early morning flight.
August 10, 2013
Rated 4 out of 5 by kgbump Good hotel for flying out of O'Hare
Staff at the hotel and bar/restaurant were very friendly and helpful. The hotel is a little dated and needs some updating, but if you don't care so much about that, the rooms were clean and the beds are great, with more pillows than you'll know what to do with. Great for Park/Sleep/Fly.
September 4, 2013
Rated 5 out of 5 by BStPaul Service
My friend and I went on a weekend trip to Chicago, and were nervous about staying so far away from the city. Our first night the manager, Arun exceeded all my expectations of being helpful to us. He told us all of the places to go, how to get there, and where not to go, and even drove us to the city. Thanks Arun for your help!!!
October 13, 2012
Rated 2 out of 5 by TravelingJack Tired
This hotel is a tired, half-renovated something. It is far away from everything; the restaurant is mediocre at best. Bed was good, but everything else is not. I would say to Starwood - either renovate it or close it. Pick One. I love Starwood and their hotels, but this is not a reflection of what Starwood is-it is a black eye.
November 16, 2012
Rated 3 out of 5 by BusinessTraveler521 An Okay Hotel
The best part of the hotel is the restaurant and bar. The pillows on the bed were awful and the shower curtain was moldy. Otherwise, the room was comfortable and appeared clean. I am a platnum member and told I was upgraded--which was not true. I will only stay at this hotel when it is the only one available by the hotel.
June 15, 2012
Rated 5 out of 5 by Don1127 Outstanding staff!
Our one night stay was a great experience. Hotel accommodation were very good - everything was maintained very well. Staff was outstanding - front desk personnel, shuttle drivers, restaurant and housekeeping couldn't have been better. Friendly and did everything possible to meet our needs. Thank you for a great stay.
January 10, 2013
Rated 3 out of 5 by DADDYL1 For one night and then travel, it's good
The location off a very busy street where a u turn is needed is not good.it is comfortable for a business trip or one night stay and then flying while they keep your car. The resturant/bar was ok.
I would stay again and recommend for the business traveller or staying to catch an early flight form o'hare airport
February 14, 2013
Rated 2 out of 5 by tone WOW, missed the "mark"
I didn't expect the hotel to be this dated. However, clean the rooms have had some renovation, but that is it! The staff really didn't care about your starwood status- they just answered with "no" most of the time, in fact the sign on the desk was the only starwood-esque thing about this hotel. I won't be back.
February 5, 2013
Rated 4 out of 5 by obyco1 Hotel Stay was Fine
The initial room I was given was not FIT for anyone to stay - there was an obvious smell upon opening the door (which by the way was stuck) and should not have been offered to anyone. When I returned to the front desk, it was resolved immediately, however, the incident should not have happened to a guest.
May 27, 2013
Rated 4 out of 5 by BetsP Convenience
Hotel was a good deal for staying near the airport for an early morning departure. It is a littler father from the airport than I had expected but the shuttle to the airport takes about 10 minutes and runs every 20 min.
September 24, 2013
Rated 4 out of 5 by lee48 great value
comfortable room. met basic needs for overnight stay. not a resort hotel but great hotel for short stay, esp business.
October 20, 2013
Rated 4 out of 5 by rkss very efficient
Our stay was great. The staff was very pleasant and all details of our stay was handled efficientlly. The bar had comp o'dourves and the restaurant had a good menu and very good wait staff. The hotel is older but our room was updated nicely. The shuttle was perfect. Very happy with the entire stay.
May 27, 2012
Rated 4 out of 5 by Navigator Ants in room
We were assigned room 140. About 15 minutes after moving our bags in and soing some unpacking, we saw 4 small ants - in about a 5 minute period. We asked to be moved and were assigned room 127. We saw no ants there. But, it was a hardship having to repack and move all our luggage to the 2nd room..
February 4, 2013
Rated 4 out of 5 by railguy nice stay, good restuarant, friendly staff
location is a bit ackward, but the place is fine. the rooms are a bit dated, but clean. for business travel this is great.... for a family holiday, maybe not. they need a second entrence from Mannhiem which is there just not marked...go to BP and drive around new parking lot
August 1, 2013
Rated 2 out of 5 by Austonian Not Recommended
OVERALL IMPRESSION: While this hotel is conveniently located near O’hare airport, that’s about all it has going for it. It’s large, crowded and noisy. I cannot recommend this hotel.
SPG RECOGNITION: n/a
THE ROOM: Loved the outlets near the bed side tables. This was nice.
EXCEEDED EXPECTATIONS: None.
DID NOT MEET EXPECTATIONS: I was given an accessible room—which was fine. However, the bathroom layout was horrible. The ceiling light fixture wasn’t near the sink or mirror, so there was insufficient lighting for getting ready in the morning. The room was located on the 1st floor and the hall traffic noise was constant throughout the night. The room was an adjoining room and while the guest next door was respectful and quite, the lack of insulation in the walls allowed me to hear him chewing ice all night long and his TV set sounded like it was in my room. I changed rooms in the middle of the night. It’s not the worst property in which I’ve stayed, but it’s definitely bottom 5. Not recommended.
February 25, 2013
Rated 5 out of 5 by CarrieAnn Pleasantly surprised
We attended a reception at Four Points and stayed in the hotel - everyone at the hotel was extremely helpful and friendly. The service was great. The food was good too at the reception and in the hotel restaurant - THANK YOU!!!!
September 10, 2013
Rated 2 out of 5 by kiki17 dated and cheap
The room was very dated, the light switch was archaic, corners were dusty, the bathtub was old, the 'deck' was 8" wide and had peeling painted concrete as the 'view'. I was disappointed as it was not up to what I expect from a Starwood property. The staff was the only bright spot.
October 18, 2012
Rated 4 out of 5 by MMFan Hotel Rates
I think this hotel has great value for the price. The Restaurant has lower prices than I would have expected, plus the room rates are very good for the area. In addition, the hotel staff is excellent and the hotel itself has all the amenities that I
look for in a hotel.
November 26, 2012
Rated 3 out of 5 by Renee64 Outer Appearence Fooled Us
The exterior of the hotel was not very eye appealing but the inside had everything essential for an airport traveler. The pool was well maintained and the staff was informative. The big downside was that the only shuttle went to the airport and back - that was it.
May 20, 2013
Rated 2 out of 5 by seg2 Needs attention
I was attending a conference at this hotel and stayed for 2 nights. As for the conference, the staff seemed to be attentive to having the meeting rooms ready, and plenty of water and coffee throughout the day. As far as my guest room goes, there were things that needed attention. When I reported the maintenance and housekeeping issues to the front desk, the staff member seemed indifferent to what I said, and didn't appear to write down any details including the room no. The room heat often blew cold air, and might work if the thermostat was set at 80 degrees or above. When I first arrived in my room, I made coffee and noticed an opened creamer had been left by the coffeemaker. The bathroom heat lamp was not working. Having a room on the 6th floor was quiet; however another conference guest was staying on the first floor. She complained the next day that a hotel party the night before had kept her up until 3 am. Although the hotel services seem just adequate, there definitely seems to be a disconnect in management oversight.
November 14, 2012
Rated 5 out of 5 by Holly Went Extra Mile
We needed a late checkout after attending a funeral and needing to change clothes. It was granted with no reservation by desk staff. We needed about and hour more than requested and again "no problem". We were VERY impressed in our time of need. GO Sheraton!!!
February 19, 2013
Rated 3 out of 5 by JOB192679 Very affordable, but in need of renovations
This hotel is in need of renovations. It looks very 70's once you get past the lobby. The heat in my room was not functioning properly so it was a cold night. Staff was very kind and rooms were clean. Hallways need better lighting and new carpet or flooring.
December 10, 2012
Rated 3 out of 5 Needs a wrecking ball
Staff was generally courteous and most were helpful. Staff at Mirage Restaurant were also very good. Hotel is just way rundown and housekeeping seems to have given up on some aspects of cleaning due to the poor condition of the place overall.
February 24, 2013
Rated 3 out of 5 by Gene2013 General Comments
Excellent shutle service to/from airport with very polite and nice drivers.
Easy to use Wi-Fi network.
September 26, 2013
Rated 5 out of 5 by Cs4754 Parking
Loved the parking feature while we traveled. Secure lot, shuttle was their when we went to shuttle stop, so there was no waiting! The driver took us to our car in the lot. It was great. Will use this service again when we trave,!
January 12, 2013