Rated 5 out of 5 by burlykay Great stay!
This is a great hotel for park and fly option if departing from Chicago O'Hare airport. Clean rooms, comfy beds and a round the clock shuttle to the airport are fantastic. Plus secure parking for your vehicle puts your mind at ease while on vacation! Love it and have stayed here many times!
February 26, 2014
Rated 2 out of 5 by amy293 Sheraton Chicago
Sheraton Chicago needs an overhaul. The staff however was outstanding and welcoming and very good at what they did. The housekeeping staff was pleasant. The front desk staff was helpful and warm. The servers in the bar/restaurant were excellent. Customer service is NOT the area that Sheraton Chicago needs. It needs a make over. It needs cleaner bathrooms. The bedding was satisfactory and clean. Everything is dated and dingy. I know there was trouble in the front desk waiting area with leaks but that really didn't bother me. It was the actually cleanliness or lack there of. If this place could get a complete update and makeover....there is no stopping me from recommending this place.
February 19, 2014
Rated 2 out of 5 by Estaben101 needs help
this hotel was hard to locate from the airport- it was not listed with other hotels
There was a problem with heater- it was a very windy night and the cold air blew in through the heater all night- had to keep the heat on to keep warm and then it was so dry in there! Also would like to know that the comfortor has been washed and changed with each guest- I do not believe this was so.
February 23, 2014
Rated 5 out of 5 by flygirl9 The Four Points provided warmth during a storm.
We checked into the Four Points the night before our O'Hare flight; it's been our home away from home for several years. It was snowing that night with 12 inches expected and severe cold and winds to follow, so no surprise our flight was cancelled. The woman at the desk held our room while we headed to the airport and found out we'd have to wait 4 days before we could begin our vacation. Upon returning to the Four Points, we were given our room for which we used Star Points. With so many people having to cancel their trips or sleep at the airport, we were warm with a comfy bed, free WiFi. hot water for showers, a great restaurant and fabulous staff.
January 29, 2014
Rated 5 out of 5 by westlch Excellent Staff
Clean and well-kept property. Although the Four Points in Brentwood had newer amenities, the Chicago O'Hare property has a great staff that was very friendly and patient with tired and frazzled traveler. My room was (thankfully) quiet. The exercise room seemed a little too small for all of the machines packed in it, but the machines were high quality and well-maintained. This hotel also has a large, indoor pool. I plan on staying there again.
February 10, 2014
Rated 3 out of 5 by alta Late getting to the airport
We did not get our wake up call. When we went to the desk they found that the system wasn't working.
We were late getting to the airport because the shuttle was around 20 minutes late. Since airplane seats were assigned at the airport we ended up with the last row next to the toilets.
We were happy with the room and proximity to the airport.
February 10, 2014
Rated 4 out of 5 by RicciSue Parking Concerns
We enjoyed our stay, for the most part. However, we returned to the hotel after dinner one evening to find the parking lot full. A young man outside was directing people to park on the street behind the hotel, despite the fact that street signs specifically said "No Parking Any Time." He said the hotel restaurant was hosting a party. As we were concerned about being towed or having someone break into our vehicle, and we did not wish to walk that far in the snow, we parked in the fire lane (where several cars were already parked) on the side of the hotel. We went back out & moved the car around 11 that night. It was frustrating to not have adequate parking available for the paying guests at the hotel.
January 20, 2014
Rated 1 out of 5 NOTHING WORKED
1. Elevator on our end of building was out of order.
2, Heater out of order and had to call maintenance TWICE.
3. Went to sauna to warm up while heater was being fixed, ALSO out of order.
4. TV would not work with remote or buttons on the side and would only turn off if you unplugged it.
5. Outlet next to the bed was busted so in order to charge my phone I had to choose if I wanted to unplug the alarm clock, microwave, fridge... etc.
6. Wake-up-Call system was down.
7. Was given Wi-Fi password at front desk, no wi-fi signal on our side of building.
January 20, 2014