Rated 4 out of 5 by debrus13 airport location Sheraton
it has good shuttle service and clean
June 9, 2015
Rated 1 out of 5 by JRCR Shabby Accommodattions and Poor Service
The updated and cheery front lobby misrepresent the shabbiness of the rooms, and the sullen attitude of the maintenance staff. As an SPG member, I recommended this site to family members who preferred to stay at another chain. (Next time I will stay heed their recommendation because not only were our rooms unhealthy, but the maintenance crew was sullen and dishonest.
My guests' room had mold in the rickety wicker drawers, without the fridge and microwave promised on their reservation. Staff changed their room, but maintenance was angry and moved them begrudgingly, but they never got the microwave.
Nights before my arrival, I called to make sure there would be a fridge in my room for medical reasons. When I checked in, it was not there. The front desk cheerily said they would send it up asap. 30-minutes later it was not. She considered changing my room, but could not find one with a fridge. So, she tried maintenance again. Again, I waited and called again. It finally arrive nearly an hour after I checked in the room.
Getting ready for bed, I tried to set the thermostat because the room was chilly. But I could not get it to work. A part of me wanted to call the front desk, again, but after what I went through with the fridge I did not dare!
The next morning, suffering from a cold, I called about it. Maintenance arrived to "fix it". But 10 minutes later when the room was 92 degrees, I could not turn it off! When maintenance returned, at my insistence, he admitted that the thermostat did not work, and that I would need to use the old radiator-like unit against the wall. But in order to turn that rustic unit on/off, I would need to stick my finger under it and search for the "invisible" switch!
The mold, no fridge, no microwave, the broken thermostat I was not warned about, and the measures I needed to take to stay warm were bad enough for me and my guests. But to add insult to injury, the staff wanted to charge us nearly $7.00 a night for parking. There was NO mention of this charge on the SPG site so it feels deceptive!
Finally, the dirty windows, doors, plastic and buckets lying around, made the place look "under construction", yet there was not mention of this or "please pardon our dust" sign. Add to all that, the sullen attitude and I have decided that I will I never stay at this establishment again. And warn family and friends as well!
May 24, 2015
Rated 4 out of 5 by LeonGto Excellent stay
Excellent staff, good Food, nice room
May 8, 2015
Rated 4 out of 5 by 58David Very Good, except.......
The room I was in (which I was told at check-in was a "VIP room") did not look so VIP. The tub was small, but I am over 6 feet tall, so that's a personal preference. The lid to the toilet tank was chipped badly and cracked, and some of the trim underneath a counter looked like some scrap wood with no paint. The carpeting was stained with some white substance (good that I didn't have a blacklight to see what it was!), and I couldn't open the balcony doors to be better able to see the airport or the planes taking off. For positives, the climate control was excellent, the fitness center was first-rate, the lobby was clean and modern, and the grounds were clean. The $6/day parking is silly. Even though I was there for a conference, the airport proximity would be a plus. Overall very good stay, and they ARE trying to improve.
May 1, 2015
Rated 2 out of 5 by Cory515 no TV in room??? really??
I have stayed at four points many, many times. That is why I booked here for a trip. I was very disappointed. TV did not work and staff did not seem to care or offer solutions. I was told that is just how they are. With all the choices to stay at, I was shocked they treated a platinum member like that. Dont think I will be going back to this one any time soon.
March 31, 2015
Rated 3 out of 5 by PhilipT average not great
This was our 4th stay - chaos abounds what with the renovations going on...we were never charged for parking until this visit - the sheets were not very soft, the room temperature could not be cooled adequately and since when do you pay to park in a self serve crummy parking lot? No notification of this parking charge until checking out - not very impressed!
March 29, 2015
Rated 5 out of 5 by HomingMan Hotel has come a long way
Lobby was under renovation. Hotel is looking great. Fitness center has been extended, and very nice.
January 20, 2015
Rated 4 out of 5 by Jorge3724 Renovations working
We stayed in the newly renovated section of the hotel. I was recognized as a gold member and given a room upgrade. Room was up to our expectations and standards - clean with everything working. Staff was friendly and helpful. The on-site restaurant was fine also.
December 9, 2014