Rated 3.2 out of 5 by 360
Rated 2 out of 5 by Cory515 no TV in room??? really??
I have stayed at four points many, many times. That is why I booked here for a trip. I was very disappointed. TV did not work and staff did not seem to care or offer solutions. I was told that is just how they are. With all the choices to stay at, I was shocked they treated a platinum member like that. Dont think I will be going back to this one any time soon.
March 31, 2015
Rated 3 out of 5 by PhilipT average not great
This was our 4th stay - chaos abounds what with the renovations going on...we were never charged for parking until this visit - the sheets were not very soft, the room temperature could not be cooled adequately and since when do you pay to park in a self serve crummy parking lot? No notification of this parking charge until checking out - not very impressed!
March 29, 2015
Rated 5 out of 5 by HomingMan Hotel has come a long way
Lobby was under renovation. Hotel is looking great. Fitness center has been extended, and very nice.
January 20, 2015
Rated 4 out of 5 by Jorge3724 Renovations working
We stayed in the newly renovated section of the hotel. I was recognized as a gold member and given a room upgrade. Room was up to our expectations and standards - clean with everything working. Staff was friendly and helpful. The on-site restaurant was fine also.
December 9, 2014
Rated 2 out of 5 by Dealmaker752 Needs Improvement
The Four Points O'Hare is under rennovation and really needs this. Many of the functions in the room id not work properly.Excellent staff
December 4, 2014
Rated 2 out of 5 by bklyn70 Needs Major Work
Being in this hotel was slightly depressing. In my room, the closet door was off its hinge. The lamp in the corner of the room was broken at its base and tilted hard to the right. The refrigerator was so loud I had to unplug it or I wouldn't have been able to sleep. The hotel needs major upkeep--it's clear that it's been neglected.
December 3, 2014
Rated 2 out of 5 by EpAzK7 What a dump!
What a dump. The hotel was dirty, the arcitecture was opressive, the room was dark, and the staff didn't care. SPG should be embarassed to have this property under its wing. The flag needs to be pulled.
November 3, 2014
Rated 2 out of 5 by MISC05 not well
Nothing looked like it was clean
put our door hanger out for breakfest delivery to our room and never got picked up.
November 3, 2014