Rated 2 out of 5 by Himat Hotel needs improvements
I am a life time Gold member (with vacation ownership) but was not recognized or upgrade offered. I do understand that there are changes coming up but the room conditions were not to the "Sheraton Chain/Starwood" standards. We were in room 740, the carpet is ripped in many places, there are lumps on the floor, bathroom door is falling apart and could not be closed properly, etc. The stay was not unpleasant or unsatisfactory but we have stayed in many Starwood properties worldwide with very pleasant experiences. But this property does not do justice to Starwood chains.
September 29, 2014
Rated 2 out of 5 by Annabelle55 Wonderful Staff /horrible shower
Everyone that works at this hotel was so friendly and accomodating. The housekeepers were excellent and the front desk staff always had a smile for me. The bed was quite comfy as well. That being said don't even think about taking a shower in the morning. The water pressure was minimal and even completely went out my first morning there. I did inquire and was told that there is a high usage at this time and to try taking a shower in the evening. Well, they must have told everyone that because at 9pm there was a lack of water pressure as well. If you could shower at noon your are golden. Pretty dissapionted about this, seeing as showering is a basic need.
April 14, 2014
Rated 5 out of 5 by Brandy30 First Visit to Chicago
I booked this hotel for my sister's weekend getaway we never been to Chicago but we didnt want to be bother by the busy city. This hotel was great it was close enough to the city but away at the same time. The hotel staff was wonderful and the room was great! Everyone was very helpful check in was easy and check out. We really enjoyed our stay . The hotel shuttle to the train station was great they came right on time ! We LOVED it ! I would recommend this hotel. Please check it out and see for yourself. We will be back to visit! Thank you,
April 11, 2013
Rated 5 out of 5 by SAMMI unexpected stay over
My flight was cancelled due to bad weather and I thaught that my day couldnt get any worse than this. The airline gave us a paper with a couple of hotel listed so I started to call everyone I can. I was truly frustrated by the time I came to call the four points at Ohare airport, everyone else was charging an arm and a leg and or they didnt have a room available. Let me tel lyou about the friendly voice I heard on the other end of the phone when I reached the Four points Ohare. Toni was so ampathetic and incrdiabley helpful in my time of need. She amde my reservation at a comperable price and told me where the shuttle picked up at Ohare. Upon arriving at the hotel Toni was there with smiles greeting the tired passangers coming off the shittle bus. Toni checked me in with minimal effort on my part, and when I got to the room I was surprized with comfort of the room. The bed was so comfortable I didnt want to get up. To my surprise a couple of minutes later my phone rang, it was Toni on the other end asking if everything was satisfactory. I had dinner in the hotels restaurant and was very fell feed. In the morning I came back down to teh desk, dreading on going back to Ohare and there again was Toni's smiling face asking my how my night was.
It is times like this that makes a bad day / situation a whole lot better to deal with.
March 16, 2012
Rated 5 out of 5 by Crown Great Room
Was upgraded to executive suite which was stunning. The room was new, clean and well lit. The staff was quick to check in and out and super friendly.
November 30, 2011
Rated 2 out of 5 by CSMathis Very Loud & Early Housekeeper
A room on the first floor was very uncomfortable due to the drunk residents and the proximity to the conference rooms. Additionally, the housekeeper began knocking on the door around 8am. So sleep in the room was awful.
November 2, 2014
Rated 5 out of 5 by Ali3234 Great hotel close to O'Hare and the price is right!
The staff was courteous and the nights were quiet so I slept great. They were very accommodating finding me cabs, etc. The restaurant connected to the hotel is also very good. Overall, it's a great hotel to stay at if you want something close to the airport.
October 24, 2014
Rated 1 out of 5 by Elise0331 Outdated & dirty
We stayed at this hotel to attend a conference at the convention center as it was on the recommended list by the convention center. I have stayed at many business hotels and this one was rundown, dirty, and not pleasant. The room's floor was dirty, and when we told the front desk to make sure it was vacuumed, there was no difference when we returned. The water in the tub did not drain. The A/C knob was broken and therefore we could not turn the knob. The coffee maker in the room smelled of mildew. The free Wi-Fi was terrible and I could not do any work from the room.
The only plus was that the bar staff was good. That is it.
June 13, 2013