Rated 2 out of 5 by Himat Hotel needs improvements
I am a life time Gold member (with vacation ownership) but was not recognized or upgrade offered. I do understand that there are changes coming up but the room conditions were not to the "Sheraton Chain/Starwood" standards. We were in room 740, the carpet is ripped in many places, there are lumps on the floor, bathroom door is falling apart and could not be closed properly, etc. The stay was not unpleasant or unsatisfactory but we have stayed in many Starwood properties worldwide with very pleasant experiences. But this property does not do justice to Starwood chains.
September 29, 2014
Rated 5 out of 5 by Ali3234 Great hotel close to O'Hare and the price is right!
The staff was courteous and the nights were quiet so I slept great. They were very accommodating finding me cabs, etc. The restaurant connected to the hotel is also very good. Overall, it's a great hotel to stay at if you want something close to the airport.
October 24, 2014
Rated 2 out of 5 by CSMathis Very Loud & Early Housekeeper
A room on the first floor was very uncomfortable due to the drunk residents and the proximity to the conference rooms. Additionally, the housekeeper began knocking on the door around 8am. So sleep in the room was awful.
November 2, 2014
Rated 2 out of 5 by EpAzK7 What a dump!
What a dump. The hotel was dirty, the arcitecture was opressive, the room was dark, and the staff didn't care. SPG should be embarassed to have this property under its wing. The flag needs to be pulled.
November 3, 2014
Rated 2 out of 5 by fran55 People at desk were nice
I was extremely tired when I got in, I told the desk clerk and was assigned a room very far from the elevator. Asked for a closer one and got it. When I went to the room the toilet was running very loud, it smelled like a sour room, the phone did not work and there were several small flying bugs. I had to go back to the front desk and ask for another room. I got another room. In the almost 20 years with SPG it was the worst experience in a hotel. I was aware that this was not a top rated SPG hotel, I expected better in general from SPG.
October 25, 2014
Rated 4 out of 5 by Elzora Comfortable but noisy
Bed was comfortable but neighbors too noisy late at night and people in hall also too noisy. Room needed more lights. Needs higher rails in the tub for showering standing up(since this was a handicapped room). Great to have the water in the room and to have the refrigerator.
Staff were very nice and helpful. Quite surprised to pay for parking while a guest there!! Have never had to do this before. I feel we pay enough for maintenance fees that parking should be included.
October 13, 2014
Rated 2 out of 5 by VeryGoodPointsStacey Old Offsite Airport Hotel
This hotel is near Chicago O'Hare but worlds away from being modern and clean. The hotel has many signs posted about renovations, but I didn't see much in the way of renovation. The room was musty and smelled of mildew. The shower was dirty and had hair in it. The chairs in the room were torn and the "leather" was cracked in many places. The linens looked clean, but the bed was not comfortable. The carpet had obviously been vacuumed, but it didn't smell great.
Additionally, the location of the hotel is not good. It is close to the airport, however, it's isolated and surrounded by air cargo facilities and at night the parking is bad and lighting is not great in the parking lots.
I would not stay here again.
October 20, 2014
Rated 2 out of 5 by MISC05 not well
Nothing looked like it was clean
put our door hanger out for breakfest delivery to our room and never got picked up.
November 3, 2014