Rated 2.6 out of 5 by 198
reviewers.
Rated 5 out of 5 by nycamourparis Service+
We just stayed in two rooms at this location. Both rooms were upgraded to ocean views. One for my SPG membership and the second for a minor screwup. For the second mistake they sent up wine and cheese in addition to the suite. It's not The W but you should realize that when booking. It's a nice friendly and clean hotel. I would definitely stay again.
May 13, 2013
Rated 5 out of 5 by traveller2013 Great experience
This hotel is fantastic. I had stayed at a slighter cheaper hotel and made the move here and was so happy that I did. The staff was great. The pool and beach access was exactly what I needed.
May 13, 2013
Rated 5 out of 5 by teddig great hotel
I just came for the weekend and was very happy to find this gem of a hotel on the beach.. The staff went out of their way to help us and the rooms were very nice. Can't wait to go back
May 13, 2013
Rated 2 out of 5 by Aitanna Was real horrible
The service at the front desk sucks
May 13, 2013
Rated 4 out of 5 by TylersMom One bad staff person didn't stop us from having fun
The issue that we had was that we waited 6 hours for the promised ocean view room and it was not delivered. We could have dealt with that but the on-site manager was extremely rude. I immediately contacted SPG customer service and received a phone call from the Guest Manager the next day who was very apologetic and was willing to accomodate us for our incovenience. Great gesture!
May 7, 2013
Rated 4 out of 5 by MARIA38 NICE ROOMS AND GOOD SERVICE
WE WERE ON A BUSINESS TRIP AND WE FELT VERY CONFORTABLE
May 8, 2013
Rated 4 out of 5 by callie3 some good, some bad
i had several issues such as having to request room cleaning daily, needing toiletries, some rude front desk staff/food service. however, some of the front desk staff/food service was very helpful. it was not consistent with some of the other sheratons i've stayed (where all staff was great). overall good value, reasonably clean, great pool, right on the beach, and pool is fabulous
May 6, 2013
Rated 3 out of 5 by kapers Good Service
Good service and responsive staff made our stay enjoyable.
May 7, 2013