Rated 1 out of 5 by JoeV Service was terrible
The only person helpful was the woman who ran valet Glendynys I believe her name was. Room was not ready, staff was not very nice. Location was the only positive attribute. Great location, terrible hotel. Beach was also unkept so sitting on the beach was terrible.
July 28, 2012
Rated 2 out of 5 by James001 Could be better
Very out of date. Rooms require modernisation and refurbishment. Damp smell in room. Coffee and tea was not replenished after the first night. Maintenance being carried out on adjacent room caused early morning noise. Overall the quality was very low.
October 16, 2012
Rated 5 out of 5 by sermie11 Modern yet felt like home
My wife and I had a little getaway and it was such a great experience. The oceanfront, the gym, the dining and the relaxing was more than we expected. The room was a delight. We felt like we were in heaven. Will stay here again.
February 26, 2014
Rated 2 out of 5 by FLtravel Old and Dated
This hotel is in a great location... It is perfect if you are planning on not being in your room. Rooms are small and with old furnishings. Also, hotel doesn't tell you that there will be a $25 (self-parking) $29 (valet parking) fee.
April 29, 2012
Rated 5 out of 5 by jdotcurtis Amazing.
As a Starwood employee, I was overall impressed by the location, facilities and friendliness and helpfulness of the staff. The only hiccup was that the hotel didn't have deodorant available, but was otherwise PERFECT!
December 23, 2013
Rated 2 out of 5 by KansasCity Not my favorite SPG hotel
The carpet was rippled and stained. Bathroom was small, the door touched the toilet seat, and the shower curtain smelled. Bed was not comfortable and during my two night stay I woke multiple times due to discomfort.
August 6, 2012
Rated 1 out of 5 by tropics67 Dissappointed
Room was outdated, paid to upgrade for ocean view - not what I expected. Very thin walls - could hear next door neighbor conversations til 4 a.m. and above neighbor's footsteps. Needless to say - I didn'tn get any sleep.
November 20, 2012
Rated 2 out of 5 by Verydissatisfiedin2012 Fee at every turn
Was charged 20 bucks for receiving a package at the hotel. Spent 4 nights in the hotel and had to leave early (one day) and was charged an early departure fee. Room was nasty, run down flea bag.
Will never go back.
March 19, 2012
Rated 1 out of 5 by Berry Must read
i arrived @ hotel after a 4 hour drive i got attitude then i got my room water was dripping from the ac my room wasnt cleaned my whole stay ooooo i forgot i was charged top price for all this and after all this
August 6, 2012
Rated 5 out of 5 by KangarooYankee Great stay
We had a great stay.
The location is terrific. The upgraded room had an excellent view, balcony, and living area. The people were top notch.
The hotel would benefit from a general updating/remodeling.
January 12, 2014
Rated 5 out of 5 by Thomas5774 the Hotel is great
From the moment we checked in to the time when we left ,the experience was fantastic.The Pool ,the room , the view ,everything was great.I would definitely want to stay here again while in Miami
January 28, 2014
Rated 5 out of 5 by FB57 Miami Beach
Great location! on beautiful Miami Beach. Very close to local dining, shopping, nightlife. Comfortable accommodations. Very attentive and helpful staff. We'll be coming back again, and again...
February 27, 2014
Rated 5 out of 5 by traveller2013 Great experience
This hotel is fantastic. I had stayed at a slighter cheaper hotel and made the move here and was so happy that I did. The staff was great. The pool and beach access was exactly what I needed.
May 13, 2013
Rated 3 out of 5 by SyG83 Awesome views, but needs an upgrade
This property needs an update. While the views of mid-beach are to die for, the lines, drapes and covers, if not the overall feel of the rooms, are dated and do not have the SPG experience.
January 13, 2013
Rated 2 out of 5 by Noone Small Rooms
Room was very small and you could hear people talking and phones ringing in the next room. The breakfast staff is a joke, we had to keep getting up and serving ourselves coffee and water.
January 27, 2013
Rated 5 out of 5 by cblasco703 Carlarosa
This hotel was excellent! The pool was very clean and so were the rooms. The staff is very friendly and the atmosphere was great too. Its proximity to Ocean Drive was a plus as well!
August 18, 2012
Rated 5 out of 5 by spgot Great hidden SPG line hotel in Miami
Great hotel compared to other SPG hotels...
Very clean even though the area might be old..
Great service with beach access and big pool.
A lot better than other same cat. hotels.
December 11, 2013
Rated 1 out of 5 by Motty2013 Dirty Room, will not come back here again.
Booked an Ocean view room, thought it was a classic Hotel, found my room to be very un-clean and dusty, found stains on linen, hair in bathroom, very very unpleasant stay.
January 10, 2013
Rated 5 out of 5 by Ketta Great location, the breakfast buffet was ok food could have been warmer nice selection though.
No complaints about this location was upgraded to exe suite, stayed here in celebration of my birthday had a very nice time. Pool was nice,beach access will stay again
May 24, 2013
Rated 2 out of 5 by EileenK noisy nights
horns beeping and loud music made it impossible to sleep. I had my room changed three times. Traffic on the block made getting to the hotel in the evening difficult.
December 13, 2012
Rated 5 out of 5 by Moni58 GREAT FUNN ALL AROUND
GREAT STAFF VERRY HELPFUL WITH EVERYTHING FROM RECOMADATIONS ON PLACES TO EAT TO ENTERTAINMENT.
GREAT FUNN ALL AROUND
July 23, 2014
Rated 5 out of 5 by Islandstar The hotel is ideal
The hotel is conveniently located near South Beach yet close to Midtown Miami and Design District. I enjoy my stay and am looking forward to my next visit.
May 6, 2014
Rated 5 out of 5 by Moni58 Great Hotel Experience
WE have found a gem in the heart of Miami Beach . We look forward to returning back to Four Points by Sheraton in Miami Beach for many years to come.
May 12, 2014
Rated 3 out of 5 by gseoane restaurant
The service of the restaurant was awful. The dinner was wonderful but the service very bad. Also at the pool the service very bad but the meal wonderful.
February 19, 2014
Rated 5 out of 5 by nancy Great weekend experience
Hotel and surrounding area are terrific. The morning coffee was tasty. The staff was very helpful!
We look forward to a return visit!
June 3, 2013
Rated 5 out of 5 by Moni58 All the staff were GREAT!
We found the staff from the Front desk manager to the cleaning crew to be pleasant and helpful.The hotel was clean and I truly enjoyed my stay.
April 27, 2014
Rated 2 out of 5 by rafael Miami beach weekend
I think for a Starwood property I expected more.
They did note nation the hotel was under renovation. The construction notice! Need I say one!
April 1, 2013
Rated 4 out of 5 by Watts2014 Nice Hotel!
Overall my stay was wonderful. Right on the beach and that is what attracted us to the hotel. I wish the room would place a refrigerator in the room. You have to request one and it is an extra charge. I think all rooms should have a refrigerator. Could not bring food back or keep water cold. When I asked for extra towels they brought them right up and then the fromt desk would call and let ask if we received the towels. That was nice! Found a package were the parking was included so that was nice. Parking is expensive. Unless you plan to be on the beach the entire time you will need a car. Food at hotel was alright but preferred to eat else where!
September 2, 2014
Rated 4 out of 5 by rstew17 Renovation Needed
Nice hotel on the water but needs renovation. I think they are working on now based on the morning noise upstairs
January 15, 2013
Rated 3 out of 5 by ItsMariana SPG didnt meet expectations.
The hotel is okay, not bad but SPG definitely needs to rethink how many points it charges for this type of stay.
February 28, 2013