Rated 2 out of 5 by Verydissatisfiedin2012 Fee at every turn
Was charged 20 bucks for receiving a package at the hotel. Spent 4 nights in the hotel and had to leave early (one day) and was charged an early departure fee. Room was nasty, run down flea bag.
Will never go back.
March 19, 2012
Rated 1 out of 5 by Berry Must read
i arrived @ hotel after a 4 hour drive i got attitude then i got my room water was dripping from the ac my room wasnt cleaned my whole stay ooooo i forgot i was charged top price for all this and after all this
August 6, 2012
Rated 2 out of 5 by bdc1212 The hotel is pretty old
The hotel is kind of old and needs some renovations.
August 26, 2013
Rated 5 out of 5 by traveller2013 Great experience
This hotel is fantastic. I had stayed at a slighter cheaper hotel and made the move here and was so happy that I did. The staff was great. The pool and beach access was exactly what I needed.
May 13, 2013
Rated 3 out of 5 by SyG83 Awesome views, but needs an upgrade
This property needs an update. While the views of mid-beach are to die for, the lines, drapes and covers, if not the overall feel of the rooms, are dated and do not have the SPG experience.
January 13, 2013
Rated 2 out of 5 by Noone Small Rooms
Room was very small and you could hear people talking and phones ringing in the next room. The breakfast staff is a joke, we had to keep getting up and serving ourselves coffee and water.
January 27, 2013
Rated 5 out of 5 by Ketta Great location, the breakfast buffet was ok food could have been warmer nice selection though.
No complaints about this location was upgraded to exe suite, stayed here in celebration of my birthday had a very nice time. Pool was nice,beach access will stay again
May 24, 2013
Rated 5 out of 5 by cblasco703 Carlarosa
This hotel was excellent! The pool was very clean and so were the rooms. The staff is very friendly and the atmosphere was great too. Its proximity to Ocean Drive was a plus as well!
August 18, 2012
Rated 1 out of 5 by Motty2013 Dirty Room, will not come back here again.
Booked an Ocean view room, thought it was a classic Hotel, found my room to be very un-clean and dusty, found stains on linen, hair in bathroom, very very unpleasant stay.
January 10, 2013
Rated 5 out of 5 by nancy Great weekend experience
Hotel and surrounding area are terrific. The morning coffee was tasty. The staff was very helpful!
We look forward to a return visit!
June 3, 2013
Rated 2 out of 5 by EileenK noisy nights
horns beeping and loud music made it impossible to sleep. I had my room changed three times. Traffic on the block made getting to the hotel in the evening difficult.
December 13, 2012
Rated 2 out of 5 by rafael Miami beach weekend
I think for a Starwood property I expected more.
They did note nation the hotel was under renovation. The construction notice! Need I say one!
April 1, 2013
Rated 1 out of 5 by Susan Not to recommend
Service before and during my stay was very poor. Emails beforehand were answered a week later and the calls I left were never returned. I had the worst experience as a platinum SPG member EVER! The room wasn't cleaned one day - I had to remind the cleaning personal to please clean the bathroom and to replace the towels. The shower was leaking and after reporting it, nothing happened. The staff in the hotel is not very attentive in general, at the desk I saw the front desk person rolling her eyes after another guest turned her back on her... and the list goes on and on. I don't recommend staying there, it is not worth spending the points there.
December 6, 2011
Rated 3 out of 5 by ItsMariana SPG didnt meet expectations.
The hotel is okay, not bad but SPG definitely needs to rethink how many points it charges for this type of stay.
February 28, 2013
Rated 4 out of 5 by rstew17 Renovation Needed
Nice hotel on the water but needs renovation. I think they are working on now based on the morning noise upstairs
January 15, 2013
Rated 5 out of 5 by Nady real vacation spot
it s my third time at this hotel and I will always go back there to relax
March 15, 2013
Rated 2 out of 5 by jackie27 arm and a leg
the price for what i paid was WAY too high for the quality of the rooms that i received.
March 18, 2013
Rated 4 out of 5 by Salesgreat Quirks Occurred but They were Fixed
I stayed at this property several times before. The rooms still need to be renovated, but the location is excellent and keeps drawing me to the hotel every time I am in Miami. The rooms are being renovated and the sheer curtains are being replaced. I was given a very nice room facing the ocean, right in front of the pool. In the morning, since the hotel faces straight East, the sun hits you head-on. In July, on a sunny Florida day, it's very hot, but more than anything else, it's so bright when it's sunny, you can't just open the blinds and let the sun shine in. You would hope to be able to keep the sheers closed, to block the full force of the sun rays that literally blind you, There were no sheers when I checked in the first night. I complained and even though I was told they are custom-made and couldn't be replaced until the new ones arrived, by the time I got back to my room at night, they had been replaced. Much to my surprise, and a pleasant one, a few days later I was awarded points for good will. Thank you so much! Since no one from SPG 'boasted' about it, I am boasting for you here! I didn't know I would be awarded good will points, and I appreciate you guys doing it! Thank you so much!
July 23, 2012
Rated 2 out of 5 by JJFIV Great location. Needs updating
Hallways smelled moldy. Pool area was dated. Convenient access to beach and boardwarlk
January 31, 2012
Rated 2 out of 5 by Misha51 This hotel has bad service
Nobody cares about the needs of their guests. Three days without shampoo
December 17, 2012
Rated 4 out of 5 by brothers Two Excellent Employees
Mark, you have two excellent employees.. Thomas Michel, in housekeeping whenever I called for more coffee, creamer, water extra pillows he was right there, while the front desk said oh no we can not give you that much coffee or cream, or water...He always checked to see if I need anything additional...the second employee is Marco Estrada...This man walked in the rain several blocks to get me to the City tour bus stop...I had a bad foot, I could not walk very well nor could I find the bus stop for the tour...He said Mr. Benoit come with me I will take you to the stop in front of the FountainBlue ...He said I am sorry you had a problem finding the stop...He went above and beyond his job to help me...These two employees deserve some special consideration from management in my opinion...The Hotel weakness is the room cleaning crew...they are terrible...they don't vaccum the floors they leave no wash cloths they leave very little coffee...their appearance is terrible as well...I would fire the whole bunch...the gift shop is another area that is terrible..I have seen better selections of stuff at Holiday Inns...They seem to be a drink stop only...they charge 2.50 for drinks your drink machines charge 2.00 what is up with that...Also there is a cab problem out front it is every man for himself..sometimes a staff member will try to help you, but it is free for all out there...the pool area needs better patrol of cleaning the area during the day..people leave their towels there their drink glasses those things should be picked up every hour...Sorry excuse for an outside pool bar area in my opinion..
January 6, 2014
Rated 3 out of 5 by PeterinAZ Needs help...
The hotel has gone through a recent renovation and looks nice. What is missing are attention to details that you expect from a Sheraton hotel.
Some of the staff members are in a uniform, some are not. It does not give a professional image when the staff is not wearing a uniform, at least not for a Sheraton. If the hotel was a locally owned hotel, I might overlook this, but not with a national chain.
A lot of the staff have difficulty speaking English. I understand this with the housekeeping staff, but with front desk and concierge staff - it is unacceptable.
I know this is Miami - where the population is largely Spanish speaking, but even so, we do live in the USA and I think front line people should easily be able to converse with the people they are serving. Luckily I speak Spanish and was able to get the info I needed.
The shower has a nice liquid soap/shampoo dispenser, but the soap container was empty. It's inexcusable.
There are several places in the bathroom where the renovation contractor has left tape where they were painting. It's obvious that the management has not walked/checked the rooms for this detail - as masking tape remnants were everywhere in the bathroom.
The walls in the hotel rooms are very thin and conversations can be clearly heard from other rooms. I overheard several people complaining about their loud neighbors.
The lobby is beautiful, the pool area is very nice. There are just a few details that the manager of the hotel should be paying attention to - that he/she obviously is not.
December 20, 2012
Rated 5 out of 5 by Teri Best Hotel I've ever stayed in
The Hotel itself was quite nice--what made it exceptional however was it's staff . Very friendly and accommodating. We had a few small glitches in our reservation but they were more than cleared up to our satisfaction. The front desk staff was courteous and helpful. They went above and beyond to make up for the room not being ready quite when we got in.
November 23, 2011
Rated 4 out of 5 by Famcrew Love the extras at the hotel
This hotel is great for families. The location is great right on the beach. We loved the free coffee and tea all day. There were complimentary wine and snacks the nights we were there. The staff was very friendly. The restaurant was excellent. Sometimes the staff passed out free fruit. Beautiful beach, great pool, and hot tub.
December 24, 2013
Rated 5 out of 5 by JSLA Perfection and Excellence
From Check-in to check-out, at the Four Points Hotel, it is a phenomenal experience.
Checking into the Four Points Hotel is a wonderful, efficient experience and very fast. In other words, you are up to your room in no time.
I have been to the Fout Points hotel many times. This is a formidable place to stay during your vacation or business trip. . The Four Points hotel, located on Miami Beach, has a wonderful staff. They are very professional, friendly, courteous and fabulous. They go above and beyond to make you feel welcome and provide excellent customer service.
The Four Points hotel is next to Miami Beach and boardwalk. The hotel is walking distance to shops and restaurants, Miami Beach and South Beach. It’s a great place to mingle and relax. The food at the hotel is delicious and of high quality – the chefs are awesome. The pool is clean and has an excellent layout. There are plenty of lounging chairs and the hotel lobby is one of a kind. It’s a great place lounge and chat with other people or simply read a book or text to your pleasure. There are big screen TVs in the lobby and bar to watch your favorite program and the Miami Heat! The bar service is great along with a friendly staff. The buffet breakfast is fit for a King or Queen along with lunch, dinner and room service. The happy hour is with a capital H, free vino and cheese and at times there may be a live band on occasion next to the hotel bar. There is free hot coffee and tea available most of the day by the restaurant lobby. There are free newspapers in the lobby of the hotel and on each floor on a daily basis. The rooms are reasonably sized, comfortable and cozy. The cleaning staff does an outstanding job and are friendly. There is an on-site gym at the hotel with treadmill, bike, universal equipment along with free weights. A great place to workout.
The room rates are reasonable and there are good promotions at times too. Parking at the Four Points hotel is reasonable compared to parking at other hotels. The hotel offers free Wi Fii for Internet connectivity. The valet service is excellent – your car is at the front of the hotel in less than 10 minutes and the concierge are knowledgeable and friendly.
I have been to the Four Points hotel many times in the past and will definitely be back at some point in the future, again!
For a great hotel with excellent customer service, a great location and amenities,
I would highly recommend this hotel - Four Points by Sheraton - Miami Beach.
Checking out of the Four Points Hotel is a wonderful, efficient experience and very fast. You can receive your portfolio on-line in advance before checking out.
The Four Points by Sheraton gets five points out of five points - 5/5 from me!
What are you waiting for? Book your trip at this hotel! Enjoy!
May 17, 2013
Rated 1 out of 5 by UnhappyGuests Absolute disapointment!!!
This property was an absolute disappointment. It should not be allowed to carry the Sheraton brand name or be part of the SPG network. We were so sorry to have spent our well earned SPG award points plus significant dollars for upgrading to ocean view with balcony on this very uncomfortable place. We visited this property on vacation in December 2012 and were expecting a good experience, traditional of the Four Points by Sheraton brand. However, not so in the Miami Beach location.
The room was a total dissatisfaction. Very outdated. The bedding was far from the property's claim of "comfortable"; the mattress springs were all coming out and it sank when laying on it. The pillows were old and very bad. The carpet was filthy. The flat panel TV was defective and contrast, brightness, and colors could not be adjusted. Electric and telephone wiring was completely loose behind the desk. The electric outlets on the desk were loose posing a shock hazard. The telephone was not working and I had to figure out how to plug it. Wireless Internet service, while available, is unpredictable. Celular signals are weak inside the building; must go to balcony or near a window to call. Local calls, using the hotel's system are very expensive. All metal fixtures (closets, bathrooms, mirror frames, etc.) were rusted.
Noise, what a disaster. First, they were refurbishing the top three floors (8 to 10). Our room was on the 7th floor, just beneath the construction. They started at around 8AM. Noise was unbearable. Not conducive to a good vacation! Furthermore, since the property is old/outdated, the walls are not soundproof. All the noise from the adjacent rooms can be heard. Lastly, the housekeeping staff start at around 8AM and are loud/noisy with total disrespect for guests' comfort.
A very nice front desk manager on duty tried to accommodate us. He tried to relocate us to other rooms. However, the beds and pillows were all the same. While they are refurbishing the property, they are not changing the bedding - very bad decision as it makes the entire experience uncomfortable. The rooms we were offered were old as well. The refurbished rooms were right above the construction and had the old beds. Not much of a solution.
Parking prices are an insult. Almost $33 ($29 + tax) per night for valet parking. Guest parking to visit is $16 +tax for few hours. While self parking is a choice for $25 p/night at a public parking across the property, it does not allow for frequent in-out privilege. It's a rip-off!
The prices at the restaurant are reasonable, considering it's a Miami Beach hotel. However, we found the breakfast to be rather expensive for the quality offered.
Prices for a beach chaise lounge $10 and beach umbrella $10. That's expensive. But, in all fairness, we do not know if that belongs to the hotel or is an independent business.
Prices at the hotel's gift shop are high. A soft drink is almost $3 while at the vending machines on each floor the same bottle is $2, go figure . . .
On the positive side: the entire staff is very nice and they try to be helpful. The restaurant team go out of their way to make the dining experience a good one. The lobby has been nicely re-done and is comfortable. The fitness center was nice. The pool area is nice but, they should heat the water (the ocean was warmer). The beach is very good but, it's public and maintained by the City of Miami Beach.
Overall, we do not recommend this location.
December 30, 2012
Rated 4 out of 5 by Joij Kervin made our stay memorable!
To our disappointment, our room was a little less than desirable by facing a wall. We stopped back by the front desk n casually mentioned our lackluster impression of the room, Kervin searched n exceeded our expectation with a room swap! On another occasion, I needed flowers 4 my evening look, Kervin again came to the rescue!!
I must say, he made our stay. The staff during the day didn't seem nearly as knowledgeable when correcting a minor error with our reservation. We also were a bit disappointed with not being made aware of the loud noise with construction. But all n all.. Kervin made our stay very memorable! Thanks again!
April 5, 2013
Rated 4 out of 5 by Vero3180 Good location, good value
You are not paying top dollar so compared to the glitz of more expensive beachside hotels this might fall a little short but it's well located and excellent value.
Facilities good, staff very helpful and it should at least meet, or more probably exceed, your expections.
Three (minor) issues - first you have to pay to use sun loungers on the beach - surprising, second the price of parking at $27 was a lot higher than we remembered - but it is Miami Beach after all, and third a couple of adjacent hotels supplied beach toys for kids - a nice additional service for Four Points perhaps.
Only downside - limited eating opportunities within walking distance of hotel.
November 5, 2012
Rated 1 out of 5 by alaboso Unsatisfactory Experience at this hotel
For over 300 dollars charged for my stay, I did not get value for my money. The room given to me on the 7th floor 715, had a dirty bed sheet, the room was damp with an unpleasant odor, I had complain and waited for 15mins before I was moved to 1033 which was fair in comparison to 715. The following morning came with additional headache, I could not find a staff to assist me only to find that they were gathered at the checkout desk with an elderly female staff talking and to crown it all they insist that I pay 18 dollars for my breakfast while my room rate already include breakfast, I had to call the front desk to clarify that my reservation include breakfast.
January 30, 2012
Rated 1 out of 5 Construction Nightmare
The smell in the rooms from the polyurethane was awful. I was on business with a group of 6 and was forced to check out the next morning because of the smell. To add insult to injury, the manager on duty gave us a hard time checking out and said we were going to be charged an early chekout fee of $100 per room. She was unaware of any smell. Perhaps the staff should get out from behind the desks a little more often!
December 16, 2013