Rated 2 out of 5 by Carguy Terrible staff and management
Neither the kitchen staff nor the room staff could get anything right. Simple requests for an extra pillow or "no tomatoes" went unheaded by the staff. After the third meal error and the second request for an extra pillow we went to hotel management who were barely apologetic and really made no effort to correct the situation
November 26, 2011
Rated 5 out of 5 by sermie11 Modern yet felt like home
My wife and I had a little getaway and it was such a great experience. The oceanfront, the gym, the dining and the relaxing was more than we expected. The room was a delight. We felt like we were in heaven. Will stay here again.
February 26, 2014
Rated 2 out of 5 by George Old hotel
Great location but an old building that has been improved, well sort of.
Problems with the local cable TV; safe didn't work, kept the lobby and restaurant colder than the outside and it less than 70" F.
Had to find the Manager on Duty to get anything done with no response from other management.
Pick another hotel.
March 16, 2013
Rated 3 out of 5 by hjalla007 Good Location
Nice hotel, with good location right on beach.
But we had a big problem getting our car from Valet parking. It took beetween 20 min - 30 min to get the car, and the staff here were not friendly all the time.. A big mess every time.
Nice people in restaurant, and good location right on beach.
BUT DONT USE CAR HERE.
July 20, 2012
Rated 5 out of 5 by Frag All I expected and more
I had very specific needs as I was traveling with 4 children 2 of which were still in a crib. The hotel provided 2 connecting rooms, a crib in each and a fridge at no extra charge. I had no hassles. Everyone was nice and friendly. Pool was great, hot tub was great and I love being right on the beach.
December 12, 2011
Rated 5 out of 5 by VacationPete Great Beachside Stay
Comfortable, clean, pleasantly decorated rooms, with great views either city view side or beach view side. Great, hospitable service from all the staff, checking in, maid and consiger (sp) valet. Near car rental facilities, public transportation and of course taxi services.
January 4, 2014
Rated 1 out of 5 by Nickedo Run down
The rug was dirty , wet and ripped. The bed was old and uncomfortable. Lights didn't work. It was suppose to be a Starwood Floor,not. The 4th floor was. The rest of the hotel dark and needs to be renovated. People were nice. The food good. This was the worst room I have ever had with Sheraton.
February 20, 2012
Rated 5 out of 5 by ChrisPR Great Location!
This hotel is well located and has a great staff. Breakfast is awesome! Definatedly, will come back soon. The staff is super friendly and made the difference for me. They are the main reason for me to return(My friends from Haiti and Argentina at the front desk are the best!).
December 16, 2013
Rated 1 out of 5 by Unfortunate Terrible Service!
Our room was clean, but included broken furniture and only the curtain was on the windows as the sheer lining was missing. The restaurant made errors on literally every meal we ordered, and it took a minimum of 20 minutes to order a drink. If you're coming to Miami Beach, do not stay here!
November 25, 2011
Rated 5 out of 5 by FB57 Miami Beach
Great location! on beautiful Miami Beach. Very close to local dining, shopping, nightlife. Comfortable accommodations. Very attentive and helpful staff. We'll be coming back again, and again...
February 27, 2014
Rated 1 out of 5 by Me223 Ugh
My room didn't have wash rags or shampoo. The lady who checked me out asked me if I called housekeeping instead of acknowledging the room should have had the proper accouterments. There were big hair balls floating around around the shower. I don't even understand how that happens.
November 15, 2012
Rated 1 out of 5 by vit911 Awful hotel
Awful and old hotel! And the prices of hotel it is unreal are overestimated. In general it is surprised that in the SPG.com network there is such hotel. Personnel very lazy and not the friendly. Dirty towels at the pool put, as new and fresh. In the general disappointment! ! !
January 16, 2013
Rated 1 out of 5 GROSS!!!!!!!!!!!!!!!!!
The room was disgusting, and the pool was a joke!! I was grossed out to even sleep in the bed! Floors were dirty, the whole hotel was!!! Thankfully our friends were in town and we mostly hang out at their hotel, ate and drank there, etc.... WOULD NEVER STAY HERE AGAIN!!!!
February 8, 2012
Rated 5 out of 5 by pinkandgreen GREAT STAY!!!!
The hotel was clean and the staff was very friendly!! We were right on the boardwalk/beach FRONT. Only about 4 to 5 min from South Beach. Making plans nest year to stay here.
May 1, 2012
Rated 3 out of 5 by Disappointed43 Needs renovation
We have stayed here before and the hotel is really dated. Air was not working in our room and after about an hour of trying to fix it had to move. Air in gym not working either. Really needs to be redone. We won't stay there again until it is. Carpet dirty and frayed.
September 19, 2012
Rated 1 out of 5 by JoeV Service was terrible
The only person helpful was the woman who ran valet Glendynys I believe her name was. Room was not ready, staff was not very nice. Location was the only positive attribute. Great location, terrible hotel. Beach was also unkept so sitting on the beach was terrible.
July 28, 2012
Rated 2 out of 5 by James001 Could be better
Very out of date. Rooms require modernisation and refurbishment. Damp smell in room. Coffee and tea was not replenished after the first night. Maintenance being carried out on adjacent room caused early morning noise. Overall the quality was very low.
October 16, 2012
Rated 5 out of 5 by jdotcurtis Amazing.
As a Starwood employee, I was overall impressed by the location, facilities and friendliness and helpfulness of the staff. The only hiccup was that the hotel didn't have deodorant available, but was otherwise PERFECT!
December 23, 2013
Rated 5 out of 5 by Thomas5774 the Hotel is great
From the moment we checked in to the time when we left ,the experience was fantastic.The Pool ,the room , the view ,everything was great.I would definitely want to stay here again while in Miami
January 28, 2014
Rated 3 out of 5 by gseoane restaurant
The service of the restaurant was awful. The dinner was wonderful but the service very bad. Also at the pool the service very bad but the meal wonderful.
February 19, 2014
Rated 5 out of 5 by KangarooYankee Great stay
We had a great stay.
The location is terrific. The upgraded room had an excellent view, balcony, and living area. The people were top notch.
The hotel would benefit from a general updating/remodeling.
January 12, 2014
Rated 2 out of 5 by FLtravel Old and Dated
This hotel is in a great location... It is perfect if you are planning on not being in your room. Rooms are small and with old furnishings. Also, hotel doesn't tell you that there will be a $25 (self-parking) $29 (valet parking) fee.
April 29, 2012
Rated 2 out of 5 by KansasCity Not my favorite SPG hotel
The carpet was rippled and stained. Bathroom was small, the door touched the toilet seat, and the shower curtain smelled. Bed was not comfortable and during my two night stay I woke multiple times due to discomfort.
August 6, 2012
Rated 1 out of 5 by tropics67 Dissappointed
Room was outdated, paid to upgrade for ocean view - not what I expected. Very thin walls - could hear next door neighbor conversations til 4 a.m. and above neighbor's footsteps. Needless to say - I didn'tn get any sleep.
November 20, 2012
Rated 2 out of 5 by Verydissatisfiedin2012 Fee at every turn
Was charged 20 bucks for receiving a package at the hotel. Spent 4 nights in the hotel and had to leave early (one day) and was charged an early departure fee. Room was nasty, run down flea bag.
Will never go back.
March 19, 2012
Rated 1 out of 5 by Berry Must read
i arrived @ hotel after a 4 hour drive i got attitude then i got my room water was dripping from the ac my room wasnt cleaned my whole stay ooooo i forgot i was charged top price for all this and after all this
August 6, 2012
Rated 5 out of 5 by spgot Great hidden SPG line hotel in Miami
Great hotel compared to other SPG hotels...
Very clean even though the area might be old..
Great service with beach access and big pool.
A lot better than other same cat. hotels.
December 11, 2013
Rated 2 out of 5 by Randy78 There are better places in Miami Beach
Last minute trip I booked the Sheraton and drove down to Miami for a photo shoot. Upon my arrival I was upgraded to an ocean view room, that was very nice. My room was freezing cold, it was set at 65, there was trash in the form of candy wrappers and what appeared to be used tissues on both sides of the bed. I was to tired to care because I had to be up in 4 hours. The next day when i came back the wrappers were still there. To add to this the hotel is not sound proof, you can hear kids in the hallways, people talking, doors slamming, etc. So after my business was taken care of working 18 plus hours a day when I go to check out the front desk clerk said I had two charges, on the same day....for breakfast. Apparently I ate the buffet twice....in one sitting. After explaining I only had one and that it made no sense I was given a pompous attitude and then investigated for $23.50. Some one wrote down the wrong room number and it happened to be mine. After careful examination, and a series of signature examinations by the hotel clerk, because he is qualified to do so, took the one charge off. I will never stay here again.
July 12, 2014
Rated 5 out of 5 by traveller2013 Great experience
This hotel is fantastic. I had stayed at a slighter cheaper hotel and made the move here and was so happy that I did. The staff was great. The pool and beach access was exactly what I needed.
May 13, 2013
Rated 3 out of 5 by SyG83 Awesome views, but needs an upgrade
This property needs an update. While the views of mid-beach are to die for, the lines, drapes and covers, if not the overall feel of the rooms, are dated and do not have the SPG experience.
January 13, 2013