Rated 3 out of 5 by Berti The hotel has great features
By far, the breakfast buffet was the best feature. The drinks were not very strong. The beach view and access was excellent.
April 15, 2014
Rated 5 out of 5 by future1 hotel great...rooms need assist
...beautiful, wonderful for most amenities. Rooms need: changed outlets some are loose and could use a few more, lighting poor for makeup, closet is better with clothing bar side to side not front to back (impossible to get to clothing). Cleaning staff not as attentive to what is missing (i.e. water, teabags, etc,)
April 14, 2014
Rated 4 out of 5 by cym007 personnel formidable
Very good welcome, room up rank and check in express, perfect lunch and installations are as in the brochure, situation in the peace, but has 10 min of the beach center.
I would return certainly.
Thank you for everything.
April 13, 2014
Rated 5 out of 5 by Romyiake Very good hotel with nice staff
Room was spacious, very clean and comfortable. Canal view from the 8 floor was nice. Free coffee whole day... perfect location - by the beach and the boardwalk, can't ask for more.
I appreciated very friendly and accommodating front desk personnel especially Alice. She is the best and thanks to her I had a wonderful stay here and I will return again for sure.
April 11, 2014
Rated 3 out of 5 by ValentinG Good solution for a small budget
Miami is a great destination but could be really expensive. Four Points hotel is not a real Sheraton, this was clear when I made the reservation. The hotel is ok, rooms could be renewed, Wi-Fi coverage was weak, but the hotel location is nice. We had room with a direct view on the beach and the sea.
April 10, 2014
Rated 5 out of 5 by Mardy Spring Vacation
Four Points was terrific - our room was great, the staff was great, the food was great - what more can I say!!
April 9, 2014
Rated 2 out of 5 by rockydogz Poorly Trained Staff
As a Platinum at Starwood, you become accustomed to great service and quality staff. I don't know if this hotel has trouble finding competent people or if it's a leadership issue. I went to the front desk several times for basic things and the front desk staff was clueless. On a piece of malfunctioning exercise equipment, they sent the security individual who had no idea on exercise equipment. The next day, the maintenance person tried to fix it and had no idea. On Sunday I went to the front desk for the daily paper and was informed that they didn't provide a daily paper on Sunday. I stated that was OK and I'd just go to the gift store and buy a paper for myself. The gift store didn't carry any papers. I guess the paper isn't important anymore. The staff in the restaurant were very poorly trained and the executive I met for breakfast had to repeat his order 3 times. He wanted cereal, skim milk and an English muffin. NOT to complicated!!!
The bell staff is also totally clueless and I would say this hotel needs new leadership and solid training.
March 23, 2014
Rated 1 out of 5 by MovingtoPriorityClub SPG Lost My Business
As a Platnium Member whose business keeps me traveling 75% of the time, I spend 10's of thousands of $$$ per month between my and my employees. This is the first time I ever took the opportunity to use my rewards, and it was for my honeymoon. My stay here was terrible...staffing didn't understand the benifits of a plat member...rude...couldn't reach the GM to talk about my issues...had to argue about how the hotel was nickel and diming me...I will be taking my business to Priorty Club... all of it...
May 15, 2012