Rated 1 out of 5 by qp12 This hotel will never see me again
Lets start with the noise doors slamming all the time.Walls are paper thin can hear everything next door. also outside functions from other hotel kept us up until 200am both nights. you know tis is going on and you put guest in these rooms right on top of the party and do not even warn them holly OMG.... The room was no where near worth the money do not stay there worst hotel stay in last 35 years. Now lets go to the restaurant at this facility like really the place had NO ONE in it we were seated in the farthest back corner.They came by and put water in the glasses then the waiter came by took order and returned with food. After that he never came back to the table again guess it was too long a walk for him. We had to get up and go to cashier and ask for our check. Sheraton if I were you I would get my name off that place.
December 4, 2013
Rated 2 out of 5 by Badexperience2014 Issue With Hotel
My wife and I was expecting to spend a few days in a upscale place. When we got to the hotel they told that the parking was $29.00 a day which very expensive I think. The email from hotel said they have the cheapest valet parking in the area and that was a lie. I used three suite upgrades for a room that had a flat roof for a view. That was a waste of upgrades. The internet was down for the whole day Friday and I could not do any work.
March 30, 2014
Rated 4 out of 5 by Barb1231 THIN WALLS
I realize that the buildings on Miami Beach are old and art deco and probably barely insulted, but the walls are so thin you can hear everything in the next room and I mean EVERYTHING. You can even hear the smallest of conversation.
The rooms are also very small. Three people in a room are tripping over eachother. Everything else is fine, the restaurant, bar, lobbly, pool , beach. The AM male wait staff is exceptional. Kudos to them.
November 12, 2013
Rated 5 out of 5 by Jennifer85 Location, Location, Location
The Hotel and Restaurant were fabulous! The room was bright and welcoming and clean. The pool area was wonderful, But the location made the hotel my #1 choice. We could go to the boardwalk and walk to several restaurants and just over the boardwalk were the beautiful crystal blue waters of fabulous Miami Beach. If we were in the South Beach mood we were also just a short ride or a nice walk from that area and all the shops there!!
July 31, 2013
Rated 1 out of 5 by SomeUser Nice lobby, that's about it
The lobby may have been newly renovated, but the rooms and room floors are in dire need of a remodel. My room had carpet peeling up as soon as you entered the room. There was visible rust on the bathroom door and some fixtures. Even one of the three lights over the sink was not only non-functional, but physically hanging out of place from the ceiling. The TV wasn't even great being very dark and without an adjustable brightness.
April 14, 2013
Rated 3 out of 5 by Ldb3 Very disappointing
When checking in the front desk staff was very nice. The room was very very noicey, I had to call doen twice in the moddle of the night. There was a crying baby in the room next door to me wheich sounded like she was in the room. Before dinner we let the front desk know that the tiolet was not working. It was not flushing and making a lot of noise. It was not fixed after we complained.. It was making noice all night.
February 22, 2014
Rated 1 out of 5 by Colleen0614 Horrible hotel
This hotel was a major disappointment and I would not recommend it. The rooms & hallways had a musty & damp smell; there was a constant leak in the lobby for the duration of our stay; we had the buffet for breakfast and there was a dead fly on the 'fresh' fruit; had to wait at least 10 minutes to buy a bottle of water from the pool bar as there was no one working there. Overall, one of the worst SPG hotels I've stayed at.
August 17, 2012
Rated 5 out of 5 by Elliot378 Excellent Hotel for comfort and relaxation
I have stayed here with my family many times and each time we have had a wonderful time. the Staff at the Four Points Sheraton in Miami is always helpful and responsive especially the front desk and housekeeping.
When I checked in I needed 2 rooms close together and although they were fully booked Kevin did his thing and made us happy. Thanks and looking forward to another stay soon.
April 24, 2014
Rated 5 out of 5 by Roundswell Nice place to stay
Had eighteen days here, welcome excellent, room clean, well furnished, always clean. All staff friendly and helpful. Politeness was the buzzword here. Handy place to get around from, bus service solved all the transport problems. Breakfast excellent other meals acceptable, gym fine, swimming pool excellent, but oh if only it had been heated. Thank you, were the complainers on trip advisor staying in the same hotel?
January 6, 2013
Rated 2 out of 5 by Ev53 Needs major help
...location is great, right across the bridge.
I understand this hotel just finished remodeling!!!
The room are small and super basic, I had a leak from a very load air conditioning (wondering about mildew). Walls are thin, i had a crying baby and his parents next door.
They sounded like they are in my room.
Only positive side are the atuff who are very friendly.
By no mean this is a high end SPG hotel.
December 6, 2013
Rated 4 out of 5 by callie3 some good, some bad
i had several issues such as having to request room cleaning daily, needing toiletries, some rude front desk staff/food service. however, some of the front desk staff/food service was very helpful. it was not consistent with some of the other sheratons i've stayed (where all staff was great). overall good value, reasonably clean, great pool, right on the beach, and pool is fabulous
May 6, 2013
Rated 1 out of 5 by BusinessWriter Not for the business traveler
The Internet service is spotty, the rooms are not work-friendly (mine has a small chipped breakfast table with room for little more than the computer. There are piles of tangled wires by sockets--a clear safety concern. And, while it's too early to tell about the staff (I've only been here a couple of hours), they clearly seem overworked and unable to do much more than apologize.
February 25, 2012
Rated 5 out of 5 by harnof28 lovely hotel, fantastic pool amazing beach !
Just finishing up a 3 week vacation in Miami Beach with the last 6 nights at the Four point Sheraton . I have been at this hotel a few times before and have been extremely pleased each time . The heated pool is wonderful with an amazing hot tub . The entire area by the pool is just so serene and relaxing . There is direct acsess to the beach where you can rent lounge chairs by the day . In addition the hotel is situated right on the miami beach boardwalk which is just beautiful to walk on .
Checking in was very quick and the staff was very nice . As a starwoods gold member I was upgraded to an oceanfront room and I had requested a refrigerator and received one right away .
The location is right near the bus and it is easy to get a taxi to take you down to south beach or lincoln road which is about 10-15 minutes away .
All in aLl it has been a very pleasant stay and I'm sure I will return to this hotel again .
January 16, 2013
Rated 3 out of 5 by adamDW Miami Blah
Because this is an independently held property, I think that they don't feel that they need to keep up with the Starwood standards which is a shame. I found loads of trash in the hallways, the internet hardly worked, signage and furniture was disheveled...The hotel just needs a significant amount of TLC...I should not have had to pay 10,000 points per night to stay there...
January 3, 2013
Rated 2 out of 5 by Laura987 You can Hear Every Noise
This hotel has the worst sound proofing that I have ever experienced. You can hear someone talking in the hall at 3 am as they return to their room. While the lobby has been updated, the rooms are old and stale. The staff moved me to the end of a hallway to decrease the noise issue which I appreciated. We had a twelve rooms for a business meeting and would not stay again.
January 19, 2012
Rated 4 out of 5 by Martin32 Stay during Miami Music Week
I stayed 5 nights at the Hotel, during the Miami Music Week.
I was not aware that the Hotel was located so "far away" from South Beach ... plus I hoped we would see more younger party people there :-)
I rate the hotel and its staff with 4 from 5 stars, because I felt very comfortable.
The Beach is directly located behind the pool and the staff was very supportive.
April 2, 2012
Rated 2 out of 5 by alsoannoyed yuck
This hotel is in definite need of a renovation. Rugs and furniture are stained.
Despite an overall friendly staff, one bad apple really ruined it for the rest.
After requesting a quieter room. I was relocated to one by the elevator which was even louder.... Extremely annoying. Clearly not customer service oriented.
Towels at the pool were not available after 5.
August 29, 2012
Rated 1 out of 5 by Jiceheiss Sheraton Four Points Miami Beach ZFebruary 2012
Worst SPZG property I have aever stayed at. Dirty, numerous things closed or broken including gym and hot tub. I told the staff three times that there were two lights out in the bathroom vanity and the only light in the shower was out. They never fixed wither during my 3 day stay.
I would think a platinum SPG member would get a nicer room and be treated better.
February 20, 2012
Rated 1 out of 5 by Sarandy Don't Stay Here
My husband and I stayed at the Four Points by Sheraton on Sunday March 17th We were so disappointed. The room was awful, the furniture was outdated and all scratched up. The lampshade was so dirty it was terrible. The closet smelled so bad I wouldn't even hang my clothes up in it.
I uses 10,000 SPG Points and would like my account credited for this stay
March 26, 2013
Rated 2 out of 5 by Pjgejg Poor quality
The lobby was very nice, the outside appearance is outdated and needs refreshing. Our room was in need of upgrading , the sheets did not fit the bed, the carpet was stained and rippled. The doors were not soundproof and sounds from hallman was disturbing, the balcony did not have chairs and the curtains had holes in them. Bathroom needed upgrading.
January 15, 2013
Rated 3 out of 5 by Jazzie Hotel okay
The room was warm. The temperature could not be moved below 68. I need it cooler to sleep. I had to wait over 3 hours for a room to be ready. I understand that I was early; however, it was well beyond check out time and knowing I was waiting should have prompted them to get a room ready. That is what most hotels do. The fitness center was "broke"
November 18, 2013
Rated 5 out of 5 by Nique KC VISITOR
I just wanted to write something letting everyone know I really enjoyed my stay. The hotel was clean, nice, offered nice breakfast selection on the buffett and I really enjoyed the FREE lemonade and awesome cookies. FREE is always good. LOL... I also loved how close the beach access was.
Thanks so much... I would definately recommend this hotel.
June 24, 2013
Rated 5 out of 5 by earthly An Excellent Experience
This was an excellent experience. Prior to traveling here, I was a little bit concerned after reading some of the poor reviews. However, we had no such experience. There was excellent recognition of SPG status and we were swiftly upgraded to the best room in the house. I want to say thank you very much to the staff for making this stay so wonderful for us. We were even greeted with a complimentary bottle of white wine and bowl of fruit. Terrific hotel dedicated to customer satisfaction with incredible beachfront access. This is what a hotel stay should be like!
August 30, 2014
Rated 3 out of 5 by Katzsj It's the small things that count ... against you.
I checked out early on a Monday morning (6 am). First, there was no hot water that morning, so I had to shower, shave, etc with lukewarm/cold water. Second, when I went down to the front desk to check out I had to wait at least 10 minutes before a desk clerk showed up. This may not seem like a long time, but I was on a tight schedule!
May 4, 2012
Rated 2 out of 5 by Jumbojos Unsatisfied
The rooms are visibly old and have no comfort at all. Beside this the rooms we not cleaned properly. The room service did not meet my expectations. It was published that the restaurant was in a period of renovation, but we didn't see such. The personal was nice. To be franc, this hotel will never be in my future choices again.
January 3, 2013
Rated 2 out of 5 by Carguy Terrible staff and management
Neither the kitchen staff nor the room staff could get anything right. Simple requests for an extra pillow or "no tomatoes" went unheaded by the staff. After the third meal error and the second request for an extra pillow we went to hotel management who were barely apologetic and really made no effort to correct the situation
November 26, 2011
Rated 2 out of 5 by George Old hotel
Great location but an old building that has been improved, well sort of.
Problems with the local cable TV; safe didn't work, kept the lobby and restaurant colder than the outside and it less than 70" F.
Had to find the Manager on Duty to get anything done with no response from other management.
Pick another hotel.
March 16, 2013
Rated 3 out of 5 by hjalla007 Good Location
Nice hotel, with good location right on beach.
But we had a big problem getting our car from Valet parking. It took beetween 20 min - 30 min to get the car, and the staff here were not friendly all the time.. A big mess every time.
Nice people in restaurant, and good location right on beach.
BUT DONT USE CAR HERE.
July 20, 2012
Rated 5 out of 5 by Frag All I expected and more
I had very specific needs as I was traveling with 4 children 2 of which were still in a crib. The hotel provided 2 connecting rooms, a crib in each and a fridge at no extra charge. I had no hassles. Everyone was nice and friendly. Pool was great, hot tub was great and I love being right on the beach.
December 12, 2011
Rated 1 out of 5 by Nickedo Run down
The rug was dirty , wet and ripped. The bed was old and uncomfortable. Lights didn't work. It was suppose to be a Starwood Floor,not. The 4th floor was. The rest of the hotel dark and needs to be renovated. People were nice. The food good. This was the worst room I have ever had with Sheraton.
February 20, 2012