Rated 5 out of 5 by Tipp Great beach access
Friendly staff easy and quick registration upon arrival, and departure. We had a non smoking room with 2 double beds --up graded to a suite-- no charge. Excellent breakfast buffett, reasonable cost. Excellent dining options nearby. Knowledgeable staff with great local dining suggestions. Beach access was awesome and within 150 of the rear hotel entrance. Definately would pick this hotel next time we take ina weekend Pro football game.
September 11, 2014
Rated 5 out of 5 by RDOC61 Good value
I chose this hotel as a post-cruise stay, as we knew we would be there for an entire day, and could use the pool and beach. The staff was very accommodating to our early arrival, and got us into one of the rooms immediately, and the other just after noon.
Beach access was excellent, and the pool was quite nice.
It is a ten minute ride from the restaurants on South Beach, where the hotels cost at least double.
It is a good value.
September 11, 2014
Rated 4 out of 5 by Watts2014 Nice Hotel!
Overall my stay was wonderful. Right on the beach and that is what attracted us to the hotel. I wish the room would place a refrigerator in the room. You have to request one and it is an extra charge. I think all rooms should have a refrigerator. Could not bring food back or keep water cold. When I asked for extra towels they brought them right up and then the fromt desk would call and let ask if we received the towels. That was nice! Found a package were the parking was included so that was nice. Parking is expensive. Unless you plan to be on the beach the entire time you will need a car. Food at hotel was alright but preferred to eat else where!
September 2, 2014
Rated 4 out of 5 by mop2014 good price performance
I think the hotel was good, food at the restaurant exceeded my expectation, prices are reasonable.
The only negative point is the daily cost and the delays to get the cars from Valet. since we are paying the room, it should be parking free and just give tips to the valet.
September 11, 2014
Rated 4 out of 5 by keybird my miami home
I was so completely surprised at the friendliness & well designed hotel with good facilities as well! They have a 24 hour fitness center that had good air conditioning available along with a nice size pool & the beach outside a secure gate. The restaurant had a very nice menu & the staff make it all delightful! BRAVO!! also there were always fresh towels available & plenty of lounge chairs.
September 8, 2014
Rated 5 out of 5 by earthly An Excellent Experience
This was an excellent experience. Prior to traveling here, I was a little bit concerned after reading some of the poor reviews. However, we had no such experience. There was excellent recognition of SPG status and we were swiftly upgraded to the best room in the house. I want to say thank you very much to the staff for making this stay so wonderful for us. We were even greeted with a complimentary bottle of white wine and bowl of fruit. Terrific hotel dedicated to customer satisfaction with incredible beachfront access. This is what a hotel stay should be like!
August 30, 2014
Rated 1 out of 5 by MovingtoPriorityClub SPG Lost My Business
As a Platnium Member whose business keeps me traveling 75% of the time, I spend 10's of thousands of $$$ per month between my and my employees. This is the first time I ever took the opportunity to use my rewards, and it was for my honeymoon. My stay here was terrible...staffing didn't understand the benifits of a plat member...rude...couldn't reach the GM to talk about my issues...had to argue about how the hotel was nickel and diming me...I will be taking my business to Priorty Club... all of it...
May 15, 2012
Rated 5 out of 5 by DKDKDK Excellent Service
Just want to thank this SPG property for the excellent service and treatment throughout my stay last weekend. I had a bachelor party weekend and all the guys decided to stay at this hotel and it was incredible. I also want to thank VIP Ana for her dedicated service this past weekend. I received a nice celebratory welcome package in my room for the weekend and it couldn't have been better!
August 2, 2014