Rated 5 out of 5 by DKDKDK Excellent Service
Just want to thank this SPG property for the excellent service and treatment throughout my stay last weekend. I had a bachelor party weekend and all the guys decided to stay at this hotel and it was incredible. I also want to thank VIP Ana for her dedicated service this past weekend. I received a nice celebratory welcome package in my room for the weekend and it couldn't have been better!
August 2, 2014
Rated 5 out of 5 by Ranger87 1 Night in Miami Beach
Made to feel very welcome when we arrived, staff were very courteous and helpful. We thought that having free coffee and tea available all day was a very good touch. The pool area was very good and the kids thought the pool it's self was brilliant. The buffet breakfast was very good and the staff at breakfast were excellent. All in all a very good stay for my wife, myself and the kids, and yes we'd love to come back to the Four Points Miami Beach.
August 6, 2014
Rated 5 out of 5 by fam4fun The hotel staff was terrific!
Hotel accommodations were good but staff was excellent!
August 17, 2014
Rated 1 out of 5 by GLQQ Poor Sevice, no one willing help
Very disappointed on the service they provide. I booked four rooms prepaid use my AMEX credit card. When the time I was checking in , I forgot to bring the prepaid card, so use another VISA card for holding the deposit. Since it's prepaid reservations, usually hotel do not charge the card I present at the time of checking in. So I can choose whichever card I would like for the room charges. I do not want to charge on VISA card because the card reached its limit, so if I continue using it, it will hurt my credit. I had explained it to the staff and the one who works for the billing department and supervisor, but no one willing to help me. I mean it's only a small request or a small matter, but can reflect their service to their customer, it shouldn't be the service provided by the brand of starwood.
August 11, 2014
Rated 4 out of 5 by Cezary Nice hotel however needs some refurb.
Nice hotel however needs some refurb.
August 13, 2014
Rated 2 out of 5 by DisappointedDC14 Do NOT Stay Here!
The staff members at this hotel do not take ownership of anything. They are not solutions oriented and simply pass the buck from one person to another. No one can solve a problem. When I had to wait 45 minutes to get my car (twice) with no line, there are problems. I asked the concierge to assist me with car issue. Even though, they were just sitting there not doing anything, they told me that I would have to ask for the manager at the front desk and motioned me over. When I addressed my concern with the manager, he said he would look into the problem and went out and just leaned on the counter waiting for someone to help him. Then he said, I don’t know what is going on and that the valets are subcontracted out and he couldn’t really do anything. My car should be along in a minute. He promised to follow-up with me and I heard nothing.
I had problems from the moment I pulled up to the hotel. I had a large amount of meeting materials. The valet processed my car and no one offered to help me find a cart or unload my car. I had to find a cart myself, walk the numerous boxes up four steps because it was not accessible, and push the cart to the front desk. I did not have the same credit card that I made the reservation with and I took nearly an act of congress to get that small detail resolved. They had to refund the original card, figure out how to bill the second card and when I did get my bill in the morning, I was billed twice for the room. Staff members just stand around and talk amongst themselves. The person staffing the towel rack couldn’t even greet us when we wanted a towel to go to the beach— seated and not really paying attention, “put your name and room number on the sheet”. When we returned he was gone and so was the sign-in sheet. The person staffing the bar was eating while making drinks.
As a long-term SPG members, this place should be disaccredited. This is an embarrassment to the quality that I expect from a Starwood property. Really, don’t stay here if you want any level of serve beyond a ½ star. I will say my room was clean, even though, someone had drank ½ of the bottle of my complimentary water. No lie.
August 13, 2014
Rated 4 out of 5 by WiClau Nice hotel
Everything is great, except the Valet parking, where it can take 15mn to drop the car and 15mn to retrieve it.
August 12, 2014
Rated 5 out of 5 by divinetraveler Home Away from Home
The warm and gracious hospitality of this establishment rivals any Leading Hotel of the World. The Staff is exceptionally trained (thank you, Melissa at the Front Desk for your memorably outstanding service!) and is sincere in wanting their guests to relax and enjoy their travel experience. The service at this hotel exceeded our expectations in every way and we look forward to a return visit.
July 28, 2014