Rated 5 out of 5 by DKDKDK Excellent Service
Just want to thank this SPG property for the excellent service and treatment throughout my stay last weekend. I had a bachelor party weekend and all the guys decided to stay at this hotel and it was incredible. I also want to thank VIP Ana for her dedicated service this past weekend. I received a nice celebratory welcome package in my room for the weekend and it couldn't have been better!
August 2, 2014
Rated 4 out of 5 by Rigogo Good all round.
Good service , friendly staff and good response time. Check it out for yourself.
August 22, 2014
Rated 5 out of 5 by Ranger87 1 Night in Miami Beach
Made to feel very welcome when we arrived, staff were very courteous and helpful. We thought that having free coffee and tea available all day was a very good touch. The pool area was very good and the kids thought the pool it's self was brilliant. The buffet breakfast was very good and the staff at breakfast were excellent. All in all a very good stay for my wife, myself and the kids, and yes we'd love to come back to the Four Points Miami Beach.
August 6, 2014
Rated 4 out of 5 by kishun20 Nice family hotel has great features.
Beware this hotel and Miami spanish is the major language and English is second, I stayed at this hotel last year when rain falls you think you are at the Niagara falls or the iguazu falls in brazil.Massive gush of water continue pouring in at chick-in and front lobby on the right side of building(.terrible.) Two employee has shown great quality in there services,namely Kenton at restaurant and Landin Bittistini at the Bar.Lobby is very nice and pool side,I well return next year.
August 17, 2014
Rated 5 out of 5 by fam4fun The hotel staff was terrific!
Hotel accommodations were good but staff was excellent!
August 17, 2014
Rated 1 out of 5 by GLQQ Poor Sevice, no one willing help
Very disappointed on the service they provide. I booked four rooms prepaid use my AMEX credit card. When the time I was checking in , I forgot to bring the prepaid card, so use another VISA card for holding the deposit. Since it's prepaid reservations, usually hotel do not charge the card I present at the time of checking in. So I can choose whichever card I would like for the room charges. I do not want to charge on VISA card because the card reached its limit, so if I continue using it, it will hurt my credit. I had explained it to the staff and the one who works for the billing department and supervisor, but no one willing to help me. I mean it's only a small request or a small matter, but can reflect their service to their customer, it shouldn't be the service provided by the brand of starwood.
August 11, 2014
Rated 5 out of 5 by divinetraveler Home Away from Home
The warm and gracious hospitality of this establishment rivals any Leading Hotel of the World. The Staff is exceptionally trained (thank you, Melissa at the Front Desk for your memorably outstanding service!) and is sincere in wanting their guests to relax and enjoy their travel experience. The service at this hotel exceeded our expectations in every way and we look forward to a return visit.
July 28, 2014
Rated 1 out of 5 by MovingtoPriorityClub SPG Lost My Business
As a Platnium Member whose business keeps me traveling 75% of the time, I spend 10's of thousands of $$$ per month between my and my employees. This is the first time I ever took the opportunity to use my rewards, and it was for my honeymoon. My stay here was terrible...staffing didn't understand the benifits of a plat member...rude...couldn't reach the GM to talk about my issues...had to argue about how the hotel was nickel and diming me...I will be taking my business to Priorty Club... all of it...
May 15, 2012