Rated 5 out of 5 by Tara1 GREAT staff, right on beach, and good restaurant!
This is my second stay at this hotel. The front desk staff was excellent, in particular Melissa & Ana. We were upgraded due to SPG Gold. The resort is right on the ocean, and it was very pretty. Excellent location on Collins Drive. We ate twice in the restaurant and it was quite good, better than I thought it would be. I'd recommend booking a room with a balcony, they are nice and overlook pool & ocean.
August 25, 2014
Rated 5 out of 5 by DKDKDK Excellent Service
Just want to thank this SPG property for the excellent service and treatment throughout my stay last weekend. I had a bachelor party weekend and all the guys decided to stay at this hotel and it was incredible. I also want to thank VIP Ana for her dedicated service this past weekend. I received a nice celebratory welcome package in my room for the weekend and it couldn't have been better!
August 2, 2014
Rated 4 out of 5 by SHDH Friendly and Attentive Staff
Feels good that staff remembers me every time I stay here! I used to travel to Miami on business frequently and chose the Sheraton Four Points as my preferred hotel. My work there has ended and I hadn't been back for some time, but it was nice that some staff actually remembered me and greeted me. On this trip I was in Miami for my wedding so it was nice to see familiar faces, and outside of that, other staff were equally attentive and treated us like valued guests.
August 22, 2014
Rated 4 out of 5 by Rigogo Good all round.
Good service , friendly staff and good response time. Check it out for yourself.
August 22, 2014
Rated 5 out of 5 by Ranger87 1 Night in Miami Beach
Made to feel very welcome when we arrived, staff were very courteous and helpful. We thought that having free coffee and tea available all day was a very good touch. The pool area was very good and the kids thought the pool it's self was brilliant. The buffet breakfast was very good and the staff at breakfast were excellent. All in all a very good stay for my wife, myself and the kids, and yes we'd love to come back to the Four Points Miami Beach.
August 6, 2014
Rated 4 out of 5 by kishun20 Nice family hotel has great features.
Beware this hotel and Miami spanish is the major language and English is second, I stayed at this hotel last year when rain falls you think you are at the Niagara falls or the iguazu falls in brazil.Massive gush of water continue pouring in at chick-in and front lobby on the right side of building(.terrible.) Two employee has shown great quality in there services,namely Kenton at restaurant and Landin Bittistini at the Bar.Lobby is very nice and pool side,I well return next year.
August 17, 2014
Rated 1 out of 5 by MovingtoPriorityClub SPG Lost My Business
As a Platnium Member whose business keeps me traveling 75% of the time, I spend 10's of thousands of $$$ per month between my and my employees. This is the first time I ever took the opportunity to use my rewards, and it was for my honeymoon. My stay here was terrible...staffing didn't understand the benifits of a plat member...rude...couldn't reach the GM to talk about my issues...had to argue about how the hotel was nickel and diming me...I will be taking my business to Priorty Club... all of it...
May 15, 2012
Rated 5 out of 5 by fam4fun The hotel staff was terrific!
Hotel accommodations were good but staff was excellent!
August 17, 2014