Rated 2 out of 5 by DeeDeeWolf No One Knows
Room was very average. Room service guaranteed in 30 minutes, Came in 30 minutes - without silverware and a host of other things that were supposed to be there - by the time it all arrived after 3 trips - eggs were cold. Ewww! Every time I turned around, I was told one price, then after services rendered or goods purchased - it was way more - either people don't know their job, or that's a pretty good con. Building smells, not sure if it was the carpeting or what???
April 14, 2015
Rated 1 out of 5 by TDM8627 Poor First Experience Lacks Quality & Cleanliness
4 hrs wait ended at 7:15pm, assigned a room with stained ceiling tiles, bathroom floor tile is grimy/gross, balcony entrance w/ paint splatter/dirt. Small for a Junior Suite--walls are thin, no laundry facility. Restaurants lack appeal.
April 7, 2015
Rated 3 out of 5 by Kitchen Good value for beach but SPG disapointments
Good value for the beach in what is growing to be a great location. However, they were unable to provide a Starwood Gold upgrade upon arrival and have too many Double rooms foe the property so my fiance ended up with a less than ideal room. The bathrooms are in need of upgrade but the case goods and soft goods are better than most Four Points. My biggest disappointment is that I left my Sonicare toothbrush and housekeeping threw it away. I have been in touch with the hotel which wasn't incredibly helpful.
March 25, 2015
Rated 1 out of 5 by Hoosier82 Location Great, Room - Not so much
Have stayed in 385 nights SPG hotels including many four points (have lifetime gold status). Have to say this was one of the more unfortunate stays I have ever had.
Pros: The check-in desk attendant was very friendly, gave us two free drink tickets upon check-in. Upon redeeming in the lobby bar, the bartender was also very friendly and accommodating. Drinks were great!
Cons: The room we were given was next to the elevator on the lowest floor. As soon as we were unpacking you could hear the elevator motors and door dings and asked to be switched. We were told no other rooms were available but that we could ask to switch tomorrow.
After a sleepless night - we later discovered that every time someone flushed the toilet on a floor above us, the pipes would knock so loud that it sounded like someone was knocking on our door - we again asked to move rooms only to be told by the manager that no other rooms were available.
Outcome: the manager did allow us to cancel the remaining two nights of the stay at no charge but did not refund or discount the sleepless night's cost.
Other rooms at this hotel may be satisfactory, but I will not take the chance at this particular location ever again.
March 24, 2015
Rated 2 out of 5 by Resaglio Improve
This hotel, it's facilities, food and personal needs improvent
March 19, 2015
Rated 1 out of 5 by Notpleased2015 This hotel was pretty tired
We are big Sheraton/Westin Fans. I have to say we were extremely disappointed with the FourPoints Sheraton in Miami. Curbside appeal was less than welcoming....lobby was nice....Rooms were very tired, mold in corners of bathroom...no small refrigerator in room..,.had to request wash clothes daily...even with full clean service....room card had to be re-activated several times...pool service was less than marginal.
March 6, 2015
Rated 5 out of 5 by Tman24 This is great for Wedding Proposals
I have been with my girlfriend for over 5 years and it was long over due to propose. I knew I needed to make a "WOW" type of proposal. I called the Sheraton and spoke with Monica Tafur, Catering Manager, and the ideas began flowing immediately. I told her a general idea but needed her input to make it a WOW moment. And boy did she come through with the ideas. In addition to Monica, Janet, Restaurant Manager, customized a menu for my family and the wait staff led by Andrew was 5 Star!!!
My Fiance and I will always remember not only the proposal but the atmosphere, VIP treatment, and the beautiful Hotel that made it the WOW moment. We are considering getting married there as well.
February 27, 2015
Rated 5 out of 5 by CarenS surpassed exepctations
This hotel was awesome. I am a single female traveler who wanted a place with people-watching, beach access, and nightlife access. This hotel was the perfect home base for my trip to Miami/ South Beach.
The front desk staff- specifically Andrew- was so helpful, accommodating, professional, and just pure wonderful.
The hotel was recently renovated, the beds were so comfortable (though the walls were thin), the lobby had lots of seating; there is a small bar to grab a drink before going out; there is breakfast buffet every morning; a fitness room; a multi-purpose gift shop... But most of all, you step outside to greatness: a pool with lots of lounging, a hot tub, and the BEACH.
As Andrew had told me over the phone, there is also the boardwalk right out back, with great walks either north or south. North is a couple hotels with outdoor dining. 30 minute walk south is South Beach!
This hotel was the perfect gem of a place be my home for the weekend. The front desk staff was so warm and welcoming, and really took care to make sure my stay was great... I feel like I made friends in Miami Beach!
January 20, 2015