Rated 4 out of 5 by Sylberr OK
WE did not get the wake up call we requested. I think something was wrong with our phone.
I tried to speak to the manager prior to staying at this hotel, but he failed to call me back. I had quesitons, but no response from him.
August 25, 2014
Rated 5 out of 5 by Rottiedog Comfortable Stay
Hotel is very convenient -- I went down for a one day conference and was able to check in when our flight arrived late and also have something to eat. The staff is friendly, responsive and very friendly. Would recommend this hotel for business travel to the Huntsville area.
August 14, 2014
Rated 5 out of 5 by DDLF Excellent Service
The Sheraton Huntsville Airport was an excellent choice for my stay. Check in was a breeze, right on the concourse of the airport and the staff was friendly and helpful. I arrived late and they helped me get food (the restaurant was closed), and to my room expediciously.
August 12, 2014
Rated 5 out of 5 by Namttor Quietest Hotel Ever!
I stole that title from another review because it was noticeable how quiet it was. In the hallways and in the room you could not hear anything from the outside. If you have business in Huntsville it is a great place to stay and the bar and restaurant is convenient, comfortable and has good food and drink.
August 11, 2014
Rated 4 out of 5 by ATLweeklytraveler Quiet, Huge Breakfast
Hotel is connected to the newly renovated Huntsville airport, about 10 minutes from downtown Huntsville. The breakfast buffet (free for spg platinum) was huge, including waffles, a man making custom omelets, bacon, sausage, quesidillas, cereal, fruit, and pastries. Gym was a bit claustrophobic due to the low ceiling, and only had 2 treadmills, an elliptical, and a weight machine.
We heard no noise from the airport, although there were only a few flights coming and going each day. If you don't mind being a 10 minute drive from the city, this was a good affordable option, and every staff person was above and beyond on the friendly scale.
July 28, 2014
Rated 4 out of 5 by nan19 Quiet
For a hotel inside the airport it was surprisingly quiet. I never heard a single plane. The desk clerk was wonderful!
August 9, 2014
Rated 1 out of 5 by Frank Management lacks Professionalism
Had a simple issue regarding Starwood Points that were to be awarded based on a program they offer at the hotel. Forego daily housekeeping service and they award additional points, except no points were ever awarded. I am sure this is a money saving initiative for the hotel. Repeated calls and voice mails to management went unreturned. After 3 days, finally spoke with Front Desk Manager and she was apologetic in an insincere way and flat out dishonest about the situation.
Other comments about wireless internet are true....wireless only exist in the lobby. Bathrooms are about the size of a closet. Won't be staying there again based on management responsiveness.
May 1, 2013
Rated 4 out of 5 by Brent Great staff. Facilities/Amenities are lacking.
I have been staying at this hotel every week for nearly a year. The staff are excellent and treat you with the utmost respect and friendliness. The rooms are comfortable and spacious, and being located at the airport is very convenient when flying in/out. My only complaint is that the wireless internet in the rooms has not worked for a year (it only works in the lobby). It seems that the staff have been instructed to tell guests that the hotel is having temporary problems and that management is working on a solution. However, it has become apparent that this is not the case. As a regular guest who relies on the internet to do work from my hotel, I strongly urge management to finally address this issue and secure reliable wireless Internet in the rooms.
January 30, 2013